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Product Innovation / UX, Design & Development

5.0
5 reviews

A digital product innovation studio in London. We combine expertise in UX, UI design and web/mobile development to help you conceive, build and steer digital products.

 
$10,000+
 
Undisclosed
 
2 - 9
 Founded
2008
Show all +
London, United Kingdom
headquarters
  • 353-359 Goswell Road
    London EC1V 7JL
    United Kingdom

Portfolio

Key clients: 
  • Action for Children
  • John Lewis
  • Investec
  • Comic Relief
  • Drinkaware
  • Dealogic
  • House of Commons
  • Imperial College London
  • KPMG

Dots by Action for Children - A new web platform for a UK charity

A parenting advice platform created by Action for Children aiming to give good advice for parents with young familes. We got invovled to help test, validate and prototype the idea as well as proceed forward into design and build

  • Strategy, validation and user research
  • Full UX and design
  • Front-end templating
  • Wordpress setup and customisation
  • Continued support and feature development

Drinkaware - Various UX, design & development projects

Coming on board intially to work on a revamp of the UK charity's 'Little Less' tool we progressed to work across many of the organisation's digital projects as their preferred UX and design agency.

  • UX and design
  • Front-end templating
  • React + Redux development
  • Third party API integration

https://wearelighthouse.com/our-work/drinkaware-drinkcompare-tool/

Dealogic - Web Design & Development for a Global Financial Company

A global organisation providing financial data and software we came on board to completely redesign and redevelop Dealogic's corporate website. 

  • Full design and UX
  • Front and back-end development
  • Wordpress install and customisation
  • Intergration of third part APIs
  • Continued support and maintenance

https://wearelighthouse.com/our-work/dealogic/

Connect - Product design and development for an innovative research company

A bespoke tool created to completely digitise the workflow of a market research company working with large names like the BBC, Google and eBay. We took a system that relied on emails, Office docs and post it notes and created a application that allowed the admin team, research repondents and their clients to view, add and interact with a wealth of content and data in one central place.

  • Workshopping and wireframing the potential solution
  • Creation of modular UI kit
  • Full front and back-end development

"We use it for almost every project. There’s been a lot of client engagement, which has worked really well for us. We’re working on adding more features to improve it and progress the product." Damon De Ionno, Managing Director, Revealing Reality

https://wearelighthouse.com/our-work/revealing-reality/

SceneIt - Startup product design and development

We helped the founders of this ambitious travel startup test and validate their idea before designing and building the system from the ground up. 

  • Prototyping and detailed product scoping
  • Full UX and UI design
  • Bespoke platform development
  • Post-launch steering and iterative improvement

https://wearelighthouse.com/our-work/sceneit/

Reviews

5.0
5 reviews
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Website Development for Automated Tech Recruiter

“Lighthouse London’s sophisticated web designs added credibility to our growing brand.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June 2018 - Ongoing
Project summary: 

Lighthouse London developed the front- and backend of a corporate website. The platform features two unique user paths and a UI/UX-optimized design.

The Reviewer
 
1-10 Employees
 
London, UK
Dave Cervi
CEO & Co-Founder, Autocruit
 
Verified
The Review
Feedback summary: 

Lighthouse London delivered a polished website that successfully established the young brand as a revolutionary business competitor. Membership numbers have notably increased since its launch. Their team worked swiftly to transform the abstract vision into a stunning and functional platform.

BACKGROUND

Introduce your business and what you do there.

I am the co-founder and CEO of Autocruit, the first automated recruitment platform that allows tech companies to connect with qualified candidates.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lighthouse London?

We wanted our website to reflect our tech roots, but we didn’t have the necessary resources to develop the platform without outsourcing.

SOLUTION

What was the scope of their involvement?

Lighthouse London was tasked with building the front- and backend of our corporate website. After designing a few wireframe models, they moved on to develop the full platform using InVision. The final product featured two user paths and a UX-optimized interface.

What is the team composition?

Our initial meetings were held with one of their founders, but our day-to-day interactions were mostly with their two lead designers.

How did you come to work with Lighthouse London?

They were recommended to us by an agency that worked with them in the past.

How much have you invested with them?

We spent less than $50,000 for their services.

What is the status of this engagement?

They began development in June 2018, and they continue to provide routine support and maintenance.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Lighthouse London’s sophisticated web designs added credibility to our growing brand. An influx of employing companies and candidates signed up for an account shortly after launching the new website. 

How did Lighthouse London perform from a project management standpoint?

Their coordination efforts were as impressive as their design work. In respect to our strict timeline, they produced deliverables at a rapid pace and never missed a deadline. They were highly productive, but they always made time to keep us informed of their progress via Skype and Zoom.

What did you find most impressive about them?

While every moment of our engagement was a thoroughly positive experience, collaborating with their team was the greatest highlight. Lighthouse London truly understood our vision and created a platform that surpassed our expectations.  They were incredibly friendly, and they were always willing to share their extensive knowledge with us.

Are there any areas they could improve?

They excelled in every area.

5.0
Overall Score The project could not have gone better. We are delighted with their results.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They adapted well to our ever-evolving schedule and produced work fast.
  • 5.0 Cost
    Value / within estimates
    Their prices are extremely reasonable given the sheer quality of their work.
  • 5.0 Quality
    Service & deliverables
    The website turned out to be everything that we hoped for and more.
  • 5.0 NPS
    Willing to refer
    I would refer Lighthouse London to a friend without hesitation.

UI Development for Media Buying Agency

"The finished product was beautiful and worked well."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2017 - Sept. 2018
Project summary: 

Lighthouse London designed the UI for a new SaaS platform from scratch for a media buying agency. They organized discovery meetings and implemented stakeholder feedback into the product.

The Reviewer
 
51-200 Employees
 
London, United Kingdom
Dan de Sybel
CTO, Infectious Media
 
Verified
The Review
Feedback summary: 

Lighthouse London delivered a functional and visually impressive UI, the product of an efficient workflow and proper communication efforts. The team offers thoughtful solutions and is receptive of feedback.

BACKGROUND

Please describe your company and your position there.

I am the CTO of a media buying agency. I am responsible for buying or building the technology our company needs to gain a competitive advantage.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lighthouse London?

We hoped to provide our clients with SaaS access to our proprietary media buying platform, and we wanted to build a new UI from scratch to facilitate that effort.

What were your goals for this project?

We hoped that these efforts would give our clients a greater understanding of the processes we utilize on their behalf.

SOLUTION

How did you select this vendor?

A member of our in-house staff recommended Lighthouse London because of a positive experience working with them in the past. We asked them and two other vendors to provide preliminary UX guidelines, along with their hourly and project rates. Our executive committee agreed that Lighthouse London provided the most thoughtful service at the best price.

Describe the project in detail.

Lighthouse London arranged a series of discovery sessions to understand the scope of work and determine a project plan. They began designing the UI elements, and we collaborated to build each screen of the interface—creating a pipeline where once a screen was designed, it could be coded elsewhere while a new screen was being designed. At each checkpoint, we received feedback from stakeholders before moving to the next phase.

What was the team composition?

We worked with one project manager, one designer, and one engineer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The first version of the UI was released within three months. We used the following month to make further modifications as internal stakeholders began using the system and finding more efficient means to complete certain tasks. We started customer testing shortly thereafter, and the platform proved to be successful.

How effective was the workflow between your team and theirs?

We communicated primarily through Slack, but calls and meetings were easy to arrange at any time. We quickly established an efficient workflow.

What did you find most impressive about this company?

We loved their thoughtful UI design. They were unique in their thinking, and they provided smart suggestions.

Are there any areas for improvement?

No. The finished product was beautiful and worked well.

5.0
Overall Score They delivered solid work on time and at a fair cost.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They managed the project well.
  • 4.0 Cost
    Value / within estimates
    The price is very reasonable for the services we received.
  • 5.0 Quality
    Service & deliverables
    They delivered a beautiful and useful product.
  • 5.0 NPS
    Willing to refer
    They work well with little direction.

Website Redesign & Development for Nonprofit Association

"Lighthouse London understood our project aims and needs before we fully understood them ourselves."

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5.0

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Oct. 2017 - May 2018
Project summary: 

Lighthouse London redesigned and built a website in WordPress to update its look, feel, and functionality. They led an audit, reorganized thousands of pieces of content, and made user-specific portals.

The Reviewer
 
11-50 Employees
 
United Kingdom
Paul Oakley
Head of Research and Analysis, British Beer & Pub Association
 
Verified
The Review
Feedback summary: 

The site garnered high praise from both internal and external stakeholders. Lighthouse London offered valuable insights throughout the project and gave a point of contact for each process. Despite some ambiguities at first, they delivered high-quality products on time that met every need.

BACKGROUND

Introduce your business and what you do there.

I’m the head of research for the British Beer & Pub Association. We provide support and specialized insights to member pubs and breweries. We also advocate on their behalf for more favorable government regulation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lighthouse London?

Our website needed a refresh. Its user interface was unintuitive, its content was outdated, and its appearance needed a facelift. We engaged Lighthouse London to revamp our site’s frontend, making it more contemporary and user-friendly.

SOLUTION

What was the scope of their involvement?

We lacked a clear picture of our requirements and goals at first. Lighthouse London provided helpful ideas to shape our vision of what we wanted and how to achieve it. We then performed a comprehensive audit of all the site’s information—including thousands of articles, documents, and A19 banners—and regrouped it. The team then designed and developed a new, image-heavy site in WordPress—which we prefer over our previous platform. They created wireframes and built a brand new site structure. It includes several new page templates, infographics, graphs, and other ways to present content. The site now has non-member sections with content hidden behind a paywall and member-only sections where members can log in and access private information.

What is the team composition?

We worked with Magda (Former UX/UI & Product Designer, Lighthouse London), Christy (Lead Developer, Lighthouse London), Tom (Director & Co-Founder, Lighthouse London), and Dan (Director, Lighthouse London).

How did you come to work with Lighthouse London?

We met with their team before deciding to hire them. Lighthouse London offered a personable and bespoke approach due to their small size. They made it clear who each point of contact was for each process and each step of the project. Their ability to understand our challenges and needs distinguished them from the competition.

What is the status of this engagement?

We worked together from October 2017–May 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our new website has had a warm reception from our members and the general public. Our staff uses it much more frequently and effectively than our prior site. A company that we often worked with was particularly impressed and asked for our developer; they are now using Lighthouse London to revamp their own website.

How did Lighthouse London perform from a project management standpoint?

The project ran smoothly from start to finish. As mentioned previously, Lighthouse London assigned a point of contact for each process, which streamlined communication at the beginning. We collaborated using Basecamp and in occasional in-person meetings where we would discuss ideas or questions as needed. The team demonstrated expertise and diligence from start to finish, making them easy to trust with our project. Any issue that arose was resolved quickly.

What did you find most impressive about them?

Lighthouse London understood our project aims and needs before we fully understood them ourselves. Their team helped flesh out our ideas into actionable solutions. They also invested themselves in our project and our success, which we appreciated.

Are there any areas they could improve?

On occasion, our side explored ideas that turned out to be a waste of time and money. We definitely could have better managed our expectations. However, we would have appreciated it if Lighthouse London stopped us earlier in these cases.

Any advice for potential customers?

Trust their expertise, but keep in mind your end goal to prevent yourself from going down rabbit holes. A web development project requires two-way communication.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Travel Company Logo Design & Web Dev

"They built a website and a logo that truly reflected my brand. I am very thankful that I chose them."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Dec. 2017 - Jan. 2018
Project summary: 

In addition to creating a logo, Lighthouse London designed and developed a website for a luxury travel company. Once complete, they provided guidance for small bug fixes or performed larger repairs themselves.

The Reviewer
 
1-10 Employees
 
Scotland
Aeneas O'Hara
Founder, Away From The Ordinary Ltd
 
Verified
The Review
Feedback summary: 

Lighthouse London adhered to project timelines and delivered a website and logo that perfectly represent the spirit of the brand, a result of the staff’s significant efforts to understand the industry. They provide valuable business consulting services to enhance original ideas.

BACKGROUND

Please describe your company and your position there.

I am the founder of Away From the Ordinary, a luxury Scottish travel agency.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lighthouse London?

I hired Lighthouse London to design and develop my company website. I also relied on them to create my logo.

What were your goals for this project?

I hoped to have a visually impressive website that reflected my company values.

SOLUTION

How did you select this vendor?

I heard proposals from several web designers, but Lighthouse London impressed me the most with their presentation of ideas that I hadn’t heard before. It was less of a conversation about the specifications of the website and more of a business consultancy meeting.

Describe the project and the services they provided in detail.

My business partner and I presented our initial ideas for the logo. Lighthouse London enhanced those ideas and designed the logo through that collaboration. We then developed plans for the website, and Lighthouse London’s team had it designed and built very quickly. In the first year after the website was complete, I wanted to make some changes. In the event of small changes, they helped me make the changes myself to save on costs, but with more complex tasks, they efficiently addressed them.

What was the team composition?

I worked with Tom (Co-Founder, Lighthouse London) and Christy (Design Lead, Lighthouse London).

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

I’ve received positive comments from people that see my website for the first time. Lighthouse London took the time to understand what my company does and what it stands for. They built a website and a logo that truly reflected my brand. I am very thankful that I chose them.

How was project management arranged and how effective was it?

They have me clear timelines for the project, and they kept me updated the entire time. Their team met all deadlines.

What did you find most impressive about this company?

While I am very appreciative of their willingness to learn about my business, their business consulting abilities truly won me over. My interviews with other vendors were very straightforward, with the leadership team promising to build what I wanted. Tom at Lighthouse London heard my ideas and then worked with me to make them better. They pointed me in a different and better direction on multiple occasions.

Are there any areas for improvement?

No, everything exceeded my expectations.

5.0
Overall Score Everything exceeded my expectations.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    All milestones were clearly communicated and met.
  • 5.0 Cost
    Value / within estimates
    The price was wonderful considering the quality of the work.
  • 5.0 Quality
    Service & deliverables
    All deliverables were presented on time, and they exceeded my expectations.
  • 5.0 NPS
    Willing to refer
    I have already recommended them.

Web Design & Dev for Architecture Studio

"They clearly understood our goals."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2017 - Ongoing
Project summary: 

Lighthouse London did frontend development for a website re-launch, including WordPress integration and customization. The solution is in support.

The Reviewer
 
1-10 Employees
 
London, United Kingdom
Alasdair Ben Dixon
Founder, Collective Works
 
Verified
The Review
Feedback summary: 

The new website has helped procure new leads and improve turnover rate, and the improvements have generated positive feedback from internal and external stakeholders. Customers can expect a communicative and friendly partner who can provide ongoing assistance.

BACKGROUND

Please describe your company and your position there.

I'm a founding partner and CMO of an architecture and design studio working on housing, hospitality, and community projects.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lighthouse London?

We needed an overhaul of our old website, as it wasn't effective and was letting the business down. It wasn't responsive, user-friendly, or easy to navigate. We had an idea of how we wanted our new site to look, but we needed an experienced partner to deliver our vision, along with ongoing support after launch.

What were your goals for this project?

We wanted a dynamic and visually appealing website that would show off our work and impress our future clients. It also needed a stable backend where we could easily update project data and add new content.

SOLUTION

How did you select this vendor?

We were introduced through a friend’s network and kicked off with a consultation meeting to run through the scope. We received a proposal shortly after, which we compared with four other firms. I selected Lighthouse because they were friendly and cost-effective and they clearly understood our goals.

Describe the project and the services they provided in detail.

Lighthouse did frontend web development following our design consultation and digital strategy revision. Services included WordPress setup and customization and ongoing support and advice.

What was the team composition?

We worked directly with the founders. We also spoke with the team who were working on the project on a daily basis.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We’ve landed several important leads since the launch. Our turnover has increased, and we’ve received positive client and peer feedback. Lighthouse has assisted with recent upgrades and we expect to work them in the future.

How was project management arranged and how effective was it?

Lighthouse used online tools to keep in touch and get feedback from three of our team members who were involved in the project.

What did you find most impressive about this company?

They were friendly and patient when we approached them with repeated queries or faced other technical challenges.

Are there any areas for improvement?

We would have appreciated a final meeting to discuss the finished product.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer