What evidence can you share that demonstrates the impact of the engagement?
Our new website has had a warm reception from our members and the general public. Our staff uses it much more frequently and effectively than our prior site. A company that we often worked with was particularly impressed and asked for our developer; they are now using Lighthouse London to revamp their own website.
How did Lighthouse London perform from a project management standpoint?
The project ran smoothly from start to finish. As mentioned previously, Lighthouse London assigned a point of contact for each process, which streamlined communication at the beginning. We collaborated using Basecamp and in occasional in-person meetings where we would discuss ideas or questions as needed. The team demonstrated expertise and diligence from start to finish, making them easy to trust with our project. Any issue that arose was resolved quickly.
What did you find most impressive about them?
Lighthouse London understood our project aims and needs before we fully understood them ourselves. Their team helped flesh out our ideas into actionable solutions. They also invested themselves in our project and our success, which we appreciated.
Are there any areas they could improve?
On occasion, our side explored ideas that turned out to be a waste of time and money. We definitely could have better managed our expectations. However, we would have appreciated it if Lighthouse London stopped us earlier in these cases.
Any advice for potential customers?
Trust their expertise, but keep in mind your end goal to prevent yourself from going down rabbit holes. A web development project requires two-way communication.