Lighthouse London

What evidence can you share that demonstrates the impact of the engagement?

They are able to give applications a modern and interactive feeling and create software that is highly functional, but highly intuitive which is what we are looking for.

Although I can’t necessarily give feedback on the end results of a customer because I don’t have those stats, we are able to move a project from concept through to delivery in a really rapid process. In terms of rapidly prototyping MVP apps and really intuitive apps, they are able to do that quickly. Our projects get delivered on time with them

How did Lighthouse London perform from a project management standpoint?

In terms of project management, I think it is a really smooth and effective process. They have a lot of infrastructures that are able to keep projects running smoothly. Typically, it can be quite a sticky process where we are having to collect all the assets that they are creating and basically revert them into actual working software. With Lighthouse London, they are able to work with us to rapidly get all of the assets and all of the resources we need to continue on with the project and remove any blockers in the way.

In terms of their project management, the communication back and forth is highly effective. We are always talking to them on Slack, back and forth through email, and getting stuff from them very, very quickly.

What did you find most impressive about them?

I think it is their ability to really understand the value of the products.  A lot of the other design agencies we work with can get really caught up on the creative side and miss some of the real technical value and the intuitive aspects that they are really good at.

Are there any areas they could improve?

I can’t think of any areas of improvement. Out of all the design companies we have worked with, they have been the best.

Do you have any advice for potential customers?

My advice to anyone working with them would be to listen to their advice and ask for the direction. You get the most out of any consultancy company when you ask for direction and listen to the feedback that has been given.

What evidence can you share that demonstrates the impact of the engagement?

They’ve got a very modern approach. They’re very responsive and detailed. Their team members were friendly and eager to learn about our product. We’ll work with them again.

How did Lighthouse London perform from a project management standpoint?

Their project management was thorough. It was very fluid. They had a team member who helped with managing that and it was well taken care of. Their communication and attention to detail were great.

What did you find most impressive about them?

They had a fresh approach and they weren't afraid to show us things that we hadn’t asked for. They were very creative and put a lot of ideas forward. We weren't strict with our current branding or anything—we gave them a creative license and they came up with some really nice ideas that we've adopted.

Are there any areas they could improve?

No, I think we were really quite happy.

Do you have any advice for potential customers?

Be very specific in your direction with them.

What evidence can you share that demonstrates the impact of the engagement?

Overall, we’re happy with the work completed by Lighthouse London. We’ve seen a 61% increase in our user base, and about a 30% increase in conversions. Customers have given positive feedback on the simplicity and design of the site.

Our team was particularly impressed with their design and UX capabilities. Lighthouse London is full of creative people that can structure complicated and complex information in a user-friendly and clean way. That’s their true strength. They also have a set of senior leadership that is responsive and flexible to demands. If we want to discuss something that isn’t going well, they’re open to that. Another impressive trait about them is their network. They’re good at bringing in outside resources when they don’t have a certain skill in-house.

How did Lighthouse London perform from a project management standpoint?

Day-to-day project management was great. Their team is always responsive, using Slack to communicate with everyone involved with the project. The contact on our end who was involved in managing the project was always privy to what was going on. Their senior-level resources were excellent at structuring and breaking down the project. In terms of other tools, we used Asana and Basecamp to communicate with the designers.

What did you find most impressive about them?

Being a startup, our demands and goals change on a monthly basis. Lighthouse London was flexible at adapting to our requirements. Even when we’re unclear about specifics, they’re happy to deal with any challenges. I’d also say that pricewise, their costs are competitive for the skills they deliver.

Are there any areas they could improve?

During our project, we said that we wanted more insights monthly. I think they could do better with their reporting. In particular, forecasting what the next month would look like in terms of cost, time, and goals.

Do you have any advice for potential customers?

Meet with Lighthouse London and have a workshop. Their team is happy to set up a time to get a better understanding of how they can support you, and find out whether your teams will work well together. I would urge people to have a decent workshop as opposed to a short meeting or going over a proposal.

What evidence can you share that demonstrates the impact of the engagement?

Users are happy with the website. I’ve received positive feedback that the site is clean and has a beautiful color scheme. Not only does the site look great, but it also works well.

How did Lighthouse London perform from a project management standpoint?

We communicate via an online platform, and everyone from Lighthouse London can see my messages. This ensures quick follow-up. When we discover a bug, someone from Lighthouse London works on it within the same day. We haven’t been communicating as frequently recently, but we usually have monthly meetings to catch up and discuss the development pipeline.

What did you find most impressive about them?

Lighthouse London’s team is incredibly creative and great at problem-solving, which has enabled them to make the site both aesthetically-pleasing and user-friendly. They give me the autonomy to make the final decision while providing helpful feedback and suggested improvements.

Without Lighthouse London, many of my ideas wouldn’t have worked out, and they’re continually helping me develop new ones. We’ve established a strong working relationship. They’re very trustworthy.

Are there any areas they could improve?

I believe they’re working on this, but adding business and marketing services would be helpful. In this regard, they’d not only develop the product but also have the resources to launch and market it.

Any advice for potential customers?

Listen to Lighthouse London and trust them. They have a lot of experience. Often, when I think I know what I want, they show me why that won’t work and propose different solutions.