LIFT Agency

Please describe your company and your position there.

When you’re in the business of caring for people, it’s essential to stay focused on the quality of care you provide. Relias identifies opportunities for improvement and equips your organization with real solutions, whether it’s hiring and retaining your nurses, reducing variation in care, or improving patient experience and physician engagement at every level.

We help you meet your goals. As a Product Manager overseeing 1 of 2 core platforms for Relias, I manage a variety of product lines and a platform serving thousands of Relias customers every year.

For what projects/services did your company hire Lift Agency?

Lift has been the primary design team supporting the Relias Live Platform for over 4 years. All features have been designed by Lift who provides designs for new features as well as ongoing support for platform updates.

Lift has been instrumental in the growth of the Relias Live Platform from a small start-up to a rapidly expanding company.

What were your goals for this project?

Our goal has always been to develop a user-friendly platform with a clean, easy to understand UI. We have taken content that has traditionally been delivered in a written format and moved it into a highly engaging, interactive online formal. The impact is that we are able to deliver content at scale with high engagement.

How did you select Lift Agency?

Lift was originally chosen by Mike Mutka, (current CPO) in 2016, Lift continues to be a partner because of their skills, quick response to feedback, iterative processes, and keen eye for what creates a good user experience.

That is even more true today as we have grown together over the last 4 years. Lift has always aligned with the spirit of innovation at Relias and continues to take on more projects based on excellent feedback.

Describe the project in detail.

Current projects include the Relias Learner Native App, Relias Live Learner Native App, and many Desktop features for the Relias Live Platform for Learner, Instructor, and other roles.

What was the team composition?

Our primary contact is Jean Massad and the lead designer is Hoang. They have consistently been my main point of contact over the years.

Can you share any outcomes from the project that demonstrate progress or success?

All projects have been well received and continue to be used. We have grown from a startup platform with just a few customers to a platform with over $30M ARR and thousands of customers per year. The feedback on Lift's design is always great and the customer growth supports this even more.

How effective was the workflow between your team and theirs?

Very, we have a weekly design meeting, work collaboratively in Invision, and use email for design requests. Jean does a great job of setting reasonable timelines for initial designs to manage expectations and is very responsive to all communications.

What did you find most impressive about this company?

Lift has an incredibly fast turn around for projects and 90% of the time, their first design suggestion is what we end up using. We make changes as needed but Lift is great at presenting innovative solutions that align with other progressive features in the market. Lift design is fresh and clean which drives great user feedback.

Are there any areas for improvement?

We work in different timezone so on occasion, meeting times don't align but it's been super rare. Jean is incredibly responsive and has worked all hours of the night to reach product goals.

SmartScripts is a state-of-the-art adherence management system that gives patients with multiple prescriptions a smarter, more personalized care experience.

We hired LIFT Agency for the product design of our software.

How did you select this vendor?

We knew that they were the design team behind multiple successful healthcare & pharma digital products. They work for industry leaders such as Relias, Clinical Ink and Straightaway. We simply wanted to work with the best.

Describe the project in detail and walk through the stages of the project.

Our project had two broad objectives, one to deliver an adherence platform as a foundation for analytics and the second to deliver a patient engagement solution for patient outreach and self service. We collaborated with LIFT from the ideation phase onwards to clearly explain our business model, our client mix and new market opportunities.

LIFT and our product team then entered an iterative phase of exchanging prototypes and ideas before we finalized the designs for the analytics and patient UX/UI. When the sponsors were satisfied with the results, we approved the designs for implementation. 

How many resources from the vendor's team worked with you, and what were their positions?

We've worked with the founder and a senior designer.

Can you share any outcomes from the project that demonstrate progress or success?

Apart from outstanding interfaces, the team at LIFT Agency pointed out significant gaps in our processes that we were able to improve upon. As a result, our key metrics showed incremental improvement since launch.

How effective was the workflow between your team and theirs?

10/10. They have their processes well established, which makes the workflow very effective. We knew what they were working on at all times as they gave us access to design files where we could see progress in real-time and leave our comments. Their communication is outstanding, and so is their organization.

They prepared a Masterfile with all the info needed - from weekly plans and links to designs to meeting notes and much more, allowing us to get all the information we needed without bothering the project manager or having to comb through long email chains looking for relevant information.

What did you find most impressive or unique about this company?

They delivered high-quality and thoughtful work and their designs were outstanding. Beyond the aesthetic, usability and scalability, their designs consider marketing business principles. The project manager was always willing to go the extra mile and clarify questions and concerns in a meeting if needed.

Are there any areas for improvement or something they could have done differently?

We've worked with other UI/UX agencies before, and we must say that LIFT Agency is on top of their game. We are very happy with the work, and we are already talking with them about the next project - a redesign of our website.

Please describe your company and your position there.

I am the CEO of an IT consultancy. We consult, design and develop for clients to get better and more modern software products.

For what projects/services did your company hire LIFT Agency?

Our website became outdated and had to reflect all the optimization and growth our company went through in the first year.

How did you select this vendor and what were the deciding factors?

We were looking for a very well experienced webflow agency. We wanted a professional partner that is extremely good in working out details.

Describe the project in detail and walk through the stages of the project.

After giving a brief on what we wanted Lift provided a figma design where we worked out the design details. Those were then translated to webflow and implemented in the live page. Lift was always forthcoming and experienced to give feedback on what might work or what could be a better solution.

How many resources from the vendor's team worked with you, and what were their positions?

In total there were three persons working on our project: the CEO, the project leader and expert, and a designer.

Can you share any outcomes from the project that demonstrate progress or success?

The outcome is our new outstanding website. This makes a very good impression for our clients and helps us a lot to gain new leads as well as represent our company for our employees.

How effective was the workflow between your team and theirs?

The project manager was always in reach and had a very low response time. It was a great experience.

What did you find most impressive or unique about this company?

I was blown away by the craftsmanship and the flexibility that they gave while always being true to their expertise.

Are there any areas for improvement or something they could have done differently?

I am completely satisfied with the way they worked.

Please describe your company and your position there.

I am the Design Lead in Circles.Life, a fully digital telco with headquarters based in Singapore and presence in other markets such as Australia and Taiwan.

For what projects/services did your company hire Lift Agency?

We partnered with Lift to do up a new website design for a latest venture of ours into the B2B space.

How did you select this vendor and what were the deciding factors?

We were impressed by their own corporate professional website and wanted them to inspire us as well

Describe the project in detail and walk through the stages of the project.

We created concepts internally and discussed details with regards to flow, structure, content and architecture of information together, after which we proceeded to mock the pages up. After a few rounds of iteration, the team got the gist of the brand and really came up to speed with the page designs.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with a few designers as well as the design lead.

Can you share any outcomes from the project that demonstrate progress or success?

Design handoffs were clear and clean, demonstrating professionalism and adds to their credibility of work.

How effective was the workflow between your team and theirs?

It was seamless where both teams were hard at work on the same file and working alongside, ensuring that comments were given and comments were taken at the good pace to ensure completion.

What did you find most impressive or unique about this company?

They have the ability to accommodate to the needs of the company and ability to deliver with high quality designs at the end of the project.

Are there any areas for improvement or something they could have done differently?

None, it was a good experience!

Please describe your company and your position there.

I am a coach & consultant working with various tech companies worldwide. We help streamline employee well being to maximize job satisfaction and improve overall productivity for an organization.

For what projects/services did your company hire LIFT Agency?

We partnered with LIFT to design a new SaaS product that we could implement with our clients. The end goal was to provide a seamless way to gauge employee satisfaction and review insight into how an organization could improve things. We started out with a simple idea and LIFT helped out in defining priorities and designing a solution that not only looked amazing but clearly satisfied the needs of both employees and companies. We are in the process of rolling this out across our client base.

How did you select this firm and what were the deciding factors?

We considered several design agencies and decided to go with LIFT becuase of their deep SaaS expertise and startup mindset. We felt that they were the scrappy partner we needed to turn our ideas into a well defined reality.

Describe the project in detail and walk through their service package.

The team helped us breainstorm and decide which parts of our concept were valuable and which were considered too much effort for a first version. With that definition they designed the userflows that we deemed necessary for the first build of the product while collecting feedback not only from our direct stakeholders but also potential users, both employees and companies.

From there they rolled up their sleeves and created several of the screens along with prototypes to showcase the product and deliver a design that is ready for production.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with a Design Lead, Product Manager and a UX Designer.

Can you share any outcomes from the engagement that demonstrate progress or success?

We were impressed with their speed and ability to work with little direction. We are in the process of setting the software live but we have only received good feedback on all the user testing we have done.

How effective was the workflow between your team and theirs?

Very smooth, with proactive communication and very fast turn around.

What did you find most impressive or unique about this company?

Their standard of design was one of the best we've seen. Coming from a world of B2B software products, their work was a breath of fresh air.

Are there any areas for improvement or something they could have done differently?

They are used to work with startups, so for next time we hope to create a much more detailed brief before getting started.

Please describe your company and your position there.

marketplace offering services using time as a payment method. CEO & Founder

For what projects/services did your company hire Lift Agency?

UI & UX Design from scratch

What were your goals for this project?

Come up with a newly build platform

How did you select Lift Agency?

Expertise within the startup industry. UX expertise & really good comunication.

Describe the project in detail.

We closely worked with them to establish and design the correct requirements in order to make the platform work and a perfect launched version for our investors

What was the team composition?

1 UX designer 1 UI Designer 1 Product manager

Can you share any outcomes from the project that demonstrate progress or success?

The project remains in stealth status

How effective was the workflow between your team and theirs?

Really effective working as one team using various tools to facilitate comunication

What did you find most impressive about this company?

Desgin skills and Management comunication

Are there any areas for improvement?

Project documentation could have been better

Please describe your company and your position there.

Our firm provides data analytics services. I founded the company.

For what projects/services did your company hire Lift Agency?

We hired lift to design an enterprise level dashboard and product.

What were your goals for this project?

Since the client was not heavily technical, we needed a UI that was very simple to use, to provide visibility across various product lines.

How did you select Lift Agency?

We were referred by our network and they had the right expertise.

Describe the project in detail.

The project involved:

• An analysis of sensor data for 5 different locations.
• Visualization of the analysed information and design of the UI.

We were able to do the analytics and then handed over the work to Lift for the design. They essentially:

• Defined the correct visualizations for the purpose.
• Designed a UI around the visualizations for maximum effectiveness.

What was the team composition?

We worked directly with their design lead (Jean) who handled everything on Lift's end.

Can you share any outcomes from the project that demonstrate progress or success?

We are aware, from our interaction with the end client, that they regularly use the dashboard for their internal purposes and are even considering adding new dashboards for other teams.

How effective was the workflow between your team and theirs?

Jean was available at short notice and we did not have any problems communicating with him.

What did you find most impressive about this company?

The quick turnaround time and the team's attention to detail are very impressive.

Are there any areas for improvement?

Given the small-scale nature of the project, we did not have any complaints.

Please describe your company and your position there.

I am the founder of a natural wine import and wholesale distribution business based in Charlottesville, Virginia USA.

For what projects/services did your company hire Lift Agency?

Lift Agency helped us update our website and enhance functionality.

What were your goals for this project?

We wanted to create a consumer facing website with added functionality to provide sales resources to our clients.

How did you select Lift Agency?

I have worked with Lift on a number of other projects and felt comfortable that they could meet the standards and requirements we had envisioned.

Describe the project in detail.

I met with Jean at the beginning of each week for the first month or so to review designs and narrow the options. I would generally receive updates midweek and have time to provide feedback in advance of our calls. Once the design aspects were largely mapped out, we had weekly calls to discuss additional site capabilities and sales tools. Design of these items followed a similar weekly schedule.

What was the team composition?

I worked directly with Jean who managed our project from beginning to end.

Can you share any outcomes from the project that demonstrate progress or success?

We haven't gone live with the new site just yet. We have a lot of content to create and load.

How effective was the workflow between your team and theirs?

The workflow was seamless and easy. Straightforward process - the team was quick to incorporate feedback.

What did you find most impressive about this company?

Lift provides a consistently high-level design.

Are there any areas for improvement?

I can't think of any.

Please describe your company and your position there.

director of a boutique hotel & restaurant

For what projects/services did your company hire Lift Media, and what were your goals?

develop and design a webpage representing our hotel design & atmosphere, integrated channel manager, booking software & payment gateway

How did you select Lift Media and what were the deciding factors?

practical, professional and quick

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

wordpress, integrated channel manager, booking software & payment gateway

How many people from the vendor's team worked with you, and what were their positions?

2 persons - communication & project manager

Can you share any measurable outcomes of the project or general feedback about the deliverables?

we are happy with the result

Describe their project management style, including communication tools and timelines.

google drive, whatsapp & emails were enough for this project and worked well

What did you find most impressive or unique about this company?

professional and good communication

Are there any areas for improvement or something they could have done differently?

extra service as advanced SEO would have been helpful