LeverageUX Design Agency

Introduce your business and what you do there.

I’m the head of delivery at a digital marketing provider, and we help our clients optimize their websites and create the best conversion and optimization results. We run SEO, PPC, and digital marketing campaigns. 

What challenge were you trying to address with LeverageUX Design Agency?

We needed help with a UX redesign project for our client’s microsite. 

What was the scope of their involvement?

We sent LeverageUX an initial brief, which led to a follow-up call with their project manager. They detailed the requirements and clarified every single item in our brief. We discussed our approach, and they suggested other strategies. 

It was quite challenging since we thought we already had an incredibly tight project specification. However, through that process, we actually made a couple of refinements — their team identified alternative thinking and ways of going about the project. 

LeverageUX then put together a pricing document and timescales based on the revised brief. We agreed, and they moved into the delivery stage. 

LeverageUX set up a project management system using Slack and broke the project into different milestones. From there, they delivered exactly what we wanted on time and within budget. We gave feedback, and they implemented some revisions. 

What is the team composition?

We have a single point of contact, but different people are pulled in for meetings as required. 

What is the status of this engagement?

We started working together in July 2021, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

At this point, we can only provide anecdotal feedback. Our client only asked for wireframes since they have in-house developers and want to build the product by themselves.

LeverageUX has delivered everything that we wanted to an exceptional standard. There are not many external companies I’ve worked with where I feel such a level of confidence in what we’re doing. They know their stuff — they’ve scrutinized the brief from the beginning and delivered designs with the same level of thoroughness. It’s a really impressive project. 

How did LeverageUX Design Agency perform from a project management standpoint?

LeverageUx is good at project management; we’ve never encountered an issue. They are never late on tasks and didn’t ask for more money when we pushed for changes. Their delivery exceeded our expectations. 

They’re always available, and they clarify whenever they don’t understand something. There are a few hours of difference between our teams, but it has never affected our project. They’re responsive and always online. 

What did you find most impressive about them?

LeverageUX’s professionalism makes them stand out. They clearly understand UX and design for online frameworks. The site’s development is still ongoing, but I’m confident that LeverageUX’s help will increase conversions tenfold. 

Are there any areas they could improve?

I can’t think of anything. 

Do you have any advice for potential customers?

When we started working with them, we thought we had a very clear direction of what we wanted to do. However, LeverageUX kept coming back to us for clarifications. We realized that process was necessary for them so they could refine their approach. Just go with it because it allows them to deliver quality products. 

Introduce your business and what you do there.

I’m the product manager of doks. innovation, and we build systems to automize and digitalize stocktaking and logistic processes. We use a system that utilizes drones and inventory systems in large warehouses.

What challenge were you trying to address with LeverageUX Design Agency?

Our platform was not up-to-date and wasn’t user-friendly. As a result, we wanted to find a company that could rebuild or change everything we got, especially in producing a good UI.

What was the scope of their involvement?

LeverageUX Design Agency started by creating the architectural structure of our platform to know which sites we needed and how they were connected to each other. The second phase involved wireframing, where they produced low-quality designs of the platform’s pages. Then, for the third phase, they focused on finishing the design of our platform.

What is the team composition?

We mainly collaborated with two people, but during the third phase, we had two additional people who worked on our project.

How did you come to work with LeverageUX Design Agency?

Our CEO wanted to find a professional company that could support us, but we had a limited budget for our vision. We searched for many companies that could support us in creating a visually appealing platform. To check their capabilities, we looked at their design portfolio. In the end, we chose 3–4 companies we liked the most.

When we reached out to LeverageUX Design Agency, we learned how they usually organized their projects; they had a very structured process, and they had enough experience. Moreover, they made a proposal on the timeline of our project as well as the budget we had to prepare. Overall, LeverageUX Design Agency seemed like the most reliable company, and we chose them even though their price was higher than the other companies we interviewed.

How much have you invested with them?

We spent $50,000–$100,000.

What is the status of this engagement?

We worked together in March–June 2021.

What evidence can you share that demonstrates the impact of the engagement? 

We didn’t completely integrate our platform yet, so we wouldn’t have any feedback from our users. However, we showed it to some users and they acknowledged that our new UI was better than our previous one — our new one was intuitive and user-friendly. On our side, we were impressed that they managed to produce what we wanted considering the complexity of our product.

How did LeverageUX Design Agency perform from a project management standpoint?

They had a good project management process, and they were responsive. We had 2–3 calls per week where we discussed two topics related to the project. Then they’d immediately work on the details that we gave them. We used Figma to see what they were working on, and we also gave our feedback there. 

What did you find most impressive about them?

Their project management workflow impressed us the most. 

Are there any areas they could improve?

This wouldn’t be a criticism to them, but maybe our partnership could’ve gone better if we had more resources on our side.

Do you have any advice for potential customers?

Have enough resources for good and close communication with LeverageUX Design Agency because they’re eager to collaborate with you in order to produce a good UI.

Introduce your business and what you do there.

I’m the CTO of notata, an investment management firm. We are a CRM platform for early-stage investors and startups.

What challenge were you trying to address with LeverageUX Design Agency?

notata was originally created as an internal tool for a family office. We worked on it adding several functionalities without thinking about the UX aspect, so we ended up with several MVPs that had a lot of problems. We needed someone to redo the whole software in a more user-friendly way.

What was the scope of their involvement?

LeverageUX Design Agency completely restructured and redesigned our software platform. We were involved throughout the entire process and built an information architecture diagram for them. The team created wireframes to improve existing functionalities and make the application more approachable for our users. When those wireframes were done after several iterations and testing phases, the staff designed the UI/UX.

What is the team composition?

We worked with a project manager, a UX designer, and a UI designer.

How did you come to work with LeverageUX Design Agency?

We looked at a lot of companies from all around the world and chose LeverageUX Design Agency because of their expertise in dashboards and financial platforms. The team had a very good track record and portfolio of those kinds of applications.

Their experience with the specific kind of software that we had been using to develop our platform is what interested us. They were much better than any of the other vendors, so it wasn’t a difficult choice. 

How much have you invested with them?

Our business invested between $50,000–$60,000.

What is the status of this engagement?

Our partnership lasted from December 2020–March 2021.

What evidence can you share that demonstrates the impact of the engagement?

LeverageUX Design Agency met all the requirements that we set. The team was prompt, professional, and delivered high-quality results. I’m very happy with their services and the overall process. 

How did LeverageUX Design Agency perform from a project management standpoint?

We had quite frequent meetings with the team to lay out each task in a detailed way on a spreadsheet that explained how long each process would take. We also contributed with data, so that they could deliver the best possible results in a timely manner. 

What did you find most impressive about them?

The staff worked very well. They constantly asked us if they had any questions or if something was unclear.

Are there any areas they could improve?

I don’t have anything for them to improve. I just wish we had done this process in parallel with the development of the software. 

Do you have any advice for potential customers?

Be as prepared as possible. For instance, when we started working with the team, we didn’t have the information architecture set up in advance. I’d also advise listening to them — I was uncertain about some of the recommendations they made in the beginning, but they turned out to be very helpful.

Introduce your business and what you do there.

I’m the CEO and founder of a private equity firm.

What challenge were you trying to address with LeverageUX Design Agency?

LeverageUX Design Agency designed the UX/UI for our platform.

What was the scope of their involvement?

They prepared wireframes on Figma and created a low-fidelity prototype of the platform. Once I reviewed them, we discussed the look and feel of the platform and they prepared the designs. Then they created high-fidelity designs for the platform.

What is the team composition?

I interacted with the CEO and negotiated the contract with the chief business development officer (CBDO). Other than that, I worked with two people on a daily basis.

How did you come to work with LeverageUX Design Agency?

I was referred to LeverageUX Design Agency by a friend of mine who had worked with them and was really happy with the results. They came across as professional and great to work with.

How much have you invested with them?

We spent about $15,000.

What is the status of this engagement?

We started working with them in June 2020 and the project lasted until October 2020.

What evidence can you share that demonstrates the impact of the engagement? 

The platform is live and we’re using the design that LeverageUX Design Agency  provided.

How did LeverageUX Design Agency perform from a project management standpoint?

We agreed on the timeline for delivery, and they met all of our milestones. They delivered very quickly as well.  

What did you find most impressive about them?

They met their deadlines, understood the requirements, and came up with a proposal that we liked.

Are there any areas they could improve?

Overall, I don’t have any negative feedback.

Do you have any advice for potential customers?

Spend some time early on in the process to explain what you want to accomplish. Give them feedback as quickly as possible as well.

Introduce your business and what you do there.

I’m the CEO and head of product at an SEO software firm.

What challenge were you trying to address with LeverageUX Design Agency?

We needed help with a product design.

What was the scope of their involvement?

LeverageUX helped me redesign a new SaaS product. The team worked on UX and UI design and took a look a look at our competitors’ products to build the best product in our space.

They’re also working on a new product launch and our marketing site. They’ll be working on future product releases as well.

What is the team composition?

We worked with Ana (UX Strategist), Anton (Co-Founder), and Roman (CEO).

How much have you invested with them?

We spend $10,000 per month.

What is the status of this engagement?

We started working together in January 2021, and our work is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

We’ve been extremely satisfied. I’ve worked with a lot of design vendors and LeverageUX is the best by far. They really knocked it out of the park. The users are happy, too. When we brought user feedback to the table, LeverageUX helped us improve even more. They really feel like a design partner instead of a vendor. They’ve been phenomenal to work with.

How did LeverageUX Design Agency perform from a project management standpoint?

We used Figma for project management. They’re incredible at meeting deadlines. I came to them with a short, 3-week deadline and they delivered. We set up a Slack channel, where we message in every day. They’re super responsive.

What did you find most impressive about them?

The team worked weekends and put in extra hours to go above and beyond my expectations.

Are there any areas they could improve?

No, they’ve been fantastic.

Do you have any advice for potential customers?

My advice is to have clear communication early on about what you want. We came to them with a poorly defined project scope and they helped us nail down the scope. You can come to them with a vague, half-baked idea and help you turn it into a real project.

Introduce your business and what you do there.

I’m the VP of customer success and marketing at a cloud-based marketing and email automation company.

What challenge were you trying to address with LeverageUX Design Agency?

We needed help with UX and design within some features of our product.

What was the scope of their involvement?

LeverageUX put together a few different designs to improve our process when executing email campaigns. We had previously had this feature in a one-page process where a user takes several steps to put together an email campaign.

They broke down the process into 3–4 different steps. They designed a new process with a new look and feel for this project feature. The team delivered the design and we were able to provide feedback. After making our edits, they delivered the final design to us.

What is the team composition?

We worked with a project manager, a designer, and two of their partners.

How did you come to work with LeverageUX Design Agency?

Initially, I found them through Upwork. We found a number of qualified agencies and vendors that we felt were a good fit for the project. We decided to move forward with LeverageUX based on their experience working with FinTech companies. They also had the experience we were looking for in terms of reporting and report visualization.

How much have you invested with them?

We spent approximately $5,000.

What is the status of this engagement?

The project took two months. We started working together in September 2020, and we wrapped up in November 2020. We’ve recently asked them to submit a proposal on a new project we’re working on.

What evidence can you share that demonstrates the impact of the engagement? 

We were happy with the final deliverable as well as the way they managed the project. They did especially well compared to other design agencies we worked with them in the past.

How did LeverageUX Design Agency perform from a project management standpoint?

They did a good job at staying on top of the project. They assigned a project manager who kept track of the deliverables and scope of work as well as the timeline.

What did you find most impressive about them?

We’re happy with the project, which is why we’ve engaged them to work on another project.

Are there any areas they could improve?

No, they met the expectations we required for the project. We were a bit slow to respond on a couple of occasions because of other work on our end. Overall, it was a job well done.

Do you have any advice for potential customers?

My advice is to be as clear as possible on work requirements and project scope so that expectations are clear on both sides.

Introduce your business and what you do there.

I’m a physician and an entrepreneur working on a healthcare startup.

What challenge were you trying to address with LeverageUX Design Agency?

I needed UI/UX designs for my company.

What was the scope of their involvement?

LeverageUX developed about 25 wireframes for us for UX designs. They basically delivered a prototype. Their team designed graphics based on my requirements

How did you come to work with LeverageUX Design Agency?

I found them on Upwork and reached out to them. After I learned about them and trusted them, I brought LeverageUX onto this project.

How much have you invested with them?

I spent around $12,000 on this project.

What is the status of this engagement?

I started working with them around September 2020, and LeverageUX finished the project around January 2021. I told them to keep the lines open because I intend to reach out to them for more help in the future.

What evidence can you share that demonstrates the impact of the engagement? 

I was satisfied with their service. LeverageUX was precise and task-oriented. It’s not easy for outside teams to navigate and adjust to startups’ needs. However, their team did a great job adapting to my requirements. They were also creative.

How did LeverageUX Design Agency perform from a project management standpoint?

LeverageUX made it easy for us to work through this process. It was an agile and clear process. I could reach out to anyone on their team at any time of the day. They always communicated with me, which was important because their team knew exactly what I wanted.

What did you find most impressive about them?

LeverageUX was excellent, and I would use their services again. If I were to rate them on a scale of 1–10, I would give them a 10.

Are there any areas they could improve?

I don’t hold anything against them but would encourage them to be more open. If they don’t understand a client’s requirement, they should ask for the client to elaborate rather than assume the solution. That happened in the beginning, but their team caught up well.

Do you have any advice for potential customers?

Know what you want and stick to it. LeverageUX needs enough information to help you find the right solution. It’s important that you’re active in the solution.

Introduce your business and what you do there.

I’m the general manager of SelfWealth. Our company is an online trading platform that individuals can use to invest in the stock market.

What challenge were you trying to address with LeverageUX Design Agency?

We had a mobile app, but it was quite outdated in terms of functionalities and features, as well as the actual look and feel of it. We were looking to get someone to help us completely redesign the mobile experience, starting from scratch.

What was the scope of their involvement?

There wasn’t a lot of planning on our side when we went into the project. When we initially spoke with LeverageUX, there was a bit of back and forth while they worked to understand our business, our platform, our user flows, our goals, and other key information for the project.

Then, the team went through our competitors and their apps, documenting the flows and screens they used to understand how others did. We also prioritized a lot of objectives into user goals versus commercial goals. From there, we started coming up with major pages and refining them from a look and feel perspective to come up with a loose template for the rest of the app. 

We went straight into high-fi mockups rather than creating wireframes because of the urgency of the project. Once the designs were complete, we started bringing the developers on board.

What is the team composition?

We worked with Roman (Founder & CEO), who was involved from the start to help us understand scope and project kickoff. We then had two main people, Ana (Business Analyst & UX Strategist) who is a UI expert herself but also our project manager, and Pavel (UX/UI Designer & FinTech Expert). 

How did you come to work with LeverageUX Design Agency?

The key thing for us was being able to communicate with them easily. We also looked at all the work they’d done. LeverageUX specializes in FinTech and financial-related products, which was a leg up on their competitors. They were also cost-competitive.

How much have you invested with them?

We spent between $50,000–$200,000.

What is the status of this engagement?

We worked together from August–December 2020. If there’s any changes we need to do, we’ll go to them.

What evidence can you share that demonstrates the impact of the engagement? 

We haven’t launched the app yet, so we don’t know what the larger impact will be. Anecdotally, we’ve really enjoyed working with them. LeverageUX understood the details of the project, and the communication was good — we didn’t have to go back and forth two or three times to fix designs. For the most part, they got it right the first time.

The natural ability of their team was great. They really understood what we were asking for, and the quality of their work was great. Working with LeverageUX was really enjoyable.

How did LeverageUX Design Agency perform from a project management standpoint?

Their communication was excellent. We got regular, detailed updates on where they were during the project. We had a bit of a time difference, so we would usually catch up once per day in the intense periods. Other than that, it was two or three times a week. 

The team met deadlines well and was able to turn things around for the developers pretty quickly. 

What did you find most impressive about them?

We were impressed with their ability to understand our goals, the landscape, and our competitors. They created our designs right. We didn’t have to waste a lot of time educating them about the industry, and overall, they were very conscious of time spent. 

Are there any areas they could improve?

There’s nothing that comes to mind. 

Do you have any advice for potential customers?

Treat them well and be honest with them, and you can build a business relationship that will be enjoyable for both parties.

Please describe your company and your position there.

I am the product owner of TimeTonic, a french innovative nocode SaaS platform for management, collaboration and processes automations.

For what projects/services did your company hire LeverageUX Design Agency?

Timetonic's ambition is to take its place in the competitive market for no-code management tools and it was absolutely necessary to initiate a graphic as well as functional overhaul in order to achieve this objective. Then, we hired LeverageUX which was a great help to achieve this goal (Thanks Nina and Anastasia :))

How did you select this vendor?

After searching for a UX/UI, we found LeverageUX which was the most efficient company considering past projects, design skills and overall cost.

Describe the project in detail and walk through the stages of the project.

We hold a meeting every weeks and work based on agile method, splitting needs in sprints and indicating both Nina and Anastasia what we are looking for. They quickly understood our needs and were able to deliver mostly in time (some subjects are dense).

The whole process was divided in :

• creating a ticket for Nina to deal with
• when I can, I give them some insights and Nina comes back if more info is needed.
• after some iterations and direct comments on figma + calls, we end up with an exploitable design to give to the devs
• we repeat this every week

How many resources from the vendor's team worked with you, and what were their positions?

I was directly working with Anastasia as project manager and Nina as UX/UI.

Can you share any outcomes from the project that demonstrate progress or success?

Thanks to Nina and Anastasia, we were able to hold a keynote in 15th june and show a part of their work at the end of the video : https://www.youtube.com/watch?v=34oXBX0r9MY&t=4500s

How effective was the workflow between your team and theirs?

As TimeTonic is a project management tool, we used it to give instructions to LeverageUX. We discussed on Slack and commented on the design directly on figma. Throught the day, Nina resolved my feedback and we keep working like this until needed a call to explain it vocally. Anastasia is very prompt to require calls when it's needed.

What did you find most impressive or unique about this company?

LeverageUX is very competent at UX/UI design but what was impressive is mostly their ability to discuss and find solutions for such a complex tool. Moreover, we worked in a rush (if you recall the keynote I talked about before). They are very accessible and want their job to be well done !

Are there any areas for improvement or something they could have done differently?

Use TimeTonic (or any other project management tool) more in order to be able to track advances.

Please describe your company and your position there.

I am the CEO of a software company dedicated to solving supply chain problems in the energy industry.

For what projects/services did your company hire LeverageUX Design Agency?

We wanted to revamp the UI/UX of some web products with maps, graphs, calendars, and associated functionality.

How did you select this vendor?

We sourced a number of vendors and interviewed around 5 total. We chose Leverage through this process.

Describe the project in detail and walk through the stages of the project.

Our team ideated a number of product changes with the Leverage team, having them guide us through the best options for UI/UX standards. Some aspects of the project were customer facing, other parts were purely internal designs.

How many resources from the vendor's team worked with you, and what were their positions?

My team worked with a project lead and an additional designer, sometimes two.

Can you share any outcomes from the project that demonstrate progress or success?

We're pretty pleased with the outcomes of the project, and will likely work with Leverage again in the future. I'm not sure that any other feedback would be more valuable than the statement that we'd work with them again and plan to in the coming weeks/months.

How effective was the workflow between your team and theirs?

The workflow was relatively positive and easy-going for my team, although there were times when the language barrier or time zone caused issues. I think this is usually the case with any cross-functional and diverse team.

What did you find most impressive or unique about this company?

They were very willing to work and understand the true need we were getting at with the UI/UX issues - we did not come to the project with a traditional roadmap, and they were willing to grind through the process alongside us.

Are there any areas for improvement or something they could have done differently?

I think there could have been a more regular schedule to the process - sometimes we would meet multiple times a week, other times we'd go an entire week with no meeting. It was very much the nature of the work but we likely could have managed better from our side.