Leo9 Studio

Please describe your company and your position there.

I'm the Founder of an Information Security consulting firm where we help organizations to secure their business.

For what projects/services did your company hire Leo9 Studio, and what were your goals?

Our website was earlier created by one of the development firm who did not understand what our business is and the older site was a mess. This is where we seeked the help of Leo9 Studio.

How did you select this vendor and what were the deciding factors?

Based on their previous UI/UX designs and Unique approach allowed us to select Leo9 Studio.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Kickoff meeting --> Wireframe --> UI/UX --> Testing --> Release.

How many people from the vendor's team worked with you, and what were their positions?

Project Manager UI/UX Developers Fullstack Developers CMS Developers

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Clients love the updated design and they have much better understanding on what we do.

Describe their project management style, including communication tools and timeliness.

We had daily stand-ups with their project manager, who communicated with the rest of the team. If there were any delays, they let us know ahead of time so that we could prepare. We used Slack, Jira, and GitHub to coordinate, and they worked well with our team.

What did you find most impressive or unique about this company?

They gave us a professional site that's easy to update. My team had never worked with WordPress before, so they took the time to teach us how to update the content ourselves.

Are there any areas for improvement or something they could have done differently?

When we first launched, there were some minor bugs on the contact form. We let them know, and they were quick to fix the issues.

Please describe your company and your position there.

I am the Co-founder of an Internet Gaming company that specializes in financial market gaming offerings.

For what projects/services did your company hire Leo9 Studio?

We'd noticed basic UI/UX hampers our customer experience and thus leading to loss of revenue. Being a gaming company UI/UX holds an integral part of the user life cycle on the product success matrix. Inorder to boost engagement on the product Leo9 was assigned a task to revamp the product interfaces.

How did you select this vendor?

We searched online best UI/UX company based out of India and no wonder Leo9 was leading the charts . Also, we got great references and feedback from one of the biggest political rating application companies in India.

Describe the project in detail and walk through the stages of the project.

The project is a financial market gaming company. It involves the elements of an adrenaline rush that need to be captured very well. The project was broken into 5 parts: User Onboarding, User Playing a contest, User Withdrawing and Making payments, User Leaderboard comparison

How many resources from the vendor's team worked with you, and what were their positions?

2 key resources were aligned as SPOC. They were Ui and UX heads respectively

Can you share any outcomes from the project that demonstrate progress or success?

Our consumer feedback gave us an NPS score of 9 for the current design.

How effective was the workflow between your team and theirs?

Our Product Manager was single point of contact with UI/UX head of Leo9

What did you find most impressive or unique about this company?

The use of color schema and use of neuroscience driven theme of game was impressive

Are there any areas for improvement or something they could have done differently?

The website development team should improve in terms of deliverables.

Introduce your business and what you do there.

I’m the founder and managing partner of a venture capital firm.

What challenge were you trying to address with Leo9 Studio?

I was trying to do some brand definition and build my company material, including my logo, colors, brand aesthetic, and core brand assets.

What was the scope of their involvement?

I made sure they had an understanding of my business, competition, goals, mission, and vision. Additionally, they helped me define my brand values. Their designer came on at that point and implemented the brand values into our new color scheme, logo, and general aesthetic.

The third part of the engagement was the development of two kinds of collateral: a pitch desk to assist us in fundraising and social media templates.

What is the team composition?

We primarily engaged with three people: Jugal (Founder), Himanshu (Brand Experience Manager), and a designer.

How did you come to work with Leo9 Studio?

I found them through desk research and interviewed a handful of them.

How much have you invested with them?

We’ve spent just under $5,000.

What is the status of this engagement?

We’ve been working together since October 2021 and are wrapping up a few loose ends right now. I’m currently considering working with them on my own website.

What evidence can you share that demonstrates the impact of the engagement? 

The biggest demonstration of their value will be our firm’s success, but it’s too soon to tell. Based on our work to date, they’ve done fine. There’s room for improvement in terms of how long they took to respond and get the ball rolling. Based on the quality of their output, I was similarly pleased with their work on the logo, color scheme, and brand philosophy. The work was a bit generic, but it will be useful.

Regarding the pitch deck, the process was efficient, but there were certain issues that I expected a professional firm to have already remedied. Boxes weren’t aligned, some text was hard to edit, and a few bullet pints weren’t easy to work with. This should be a design firm’s bread and butter, but I ended up having to polish it up, which the customer shouldn’t have to.

How did Leo9 Studio perform from a project management standpoint?

They’re easy to work with, respectful, and available. There was one weekend where I couldn’t edit a document because of technical issues, and their designer took time late at night to help me out. I was very appreciative.

They also take feedback well and stick to the budget. I did have to be more prescriptive than I expected in terms of the deadlines. Rather than being proactive, they relied on me to check in and set timelines. The final product took almost double the time to deliver than they estimated it would take. They also could have set new milestones and communicated more about the adjustments.

What did you find most impressive about them?

The designer we worked with was on top of things, professional, and thoughtful. He definitely stood out and I would work with him again.

As Leo9 Studio is a one-stop shop, they have integrated brand design services and work together as a team. They’re capable of outsourcing things to experts on their team. I got some use out of that and hope to get more in the future. It’s helpful for someone like me who needs a wholistic package.

Finally, they’ve done a good job of finding the balance I wanted between modern and new age versus professional and elite. This was the strongest part of their work.

Are there any areas they could improve?

Overall, I had a great experience and would definitely use them again, but their process management and proactivity working across time zones could be improved. Additionally, they need to cross the T’s and dot the I’s to deliver a great final product.

Do you have any advice for potential customers?

Be hands-on, specific, and tactical. Make sure you know their experience level in your particular industry, as that will determine how much they’ll have to learn to deliver your desired look and feel.

Please describe your company and your position there.

I am the CEO and co-founder of a FinTech company in consumer payments.

For what projects/services did your company hire Leo9 Studio?

UI/UX design and Branding

How did you select this vendor?

We were referred to Leo9 by a friend and were incredibly impressed by their passion, commitment, and planned out strategies for attacking projects.

Describe the project in detail and walk through the stages of the project.

The team sent us a few documents to fill out regarding our identity and branding documents and has extensive questions to hone in on our strategy. We then created decks, going back and forth for a few weeks, to hone down on our branding. The decks put together pictures, slogans, symbols, and specific company assets (like a revolutionary design for our consumer debit card) to clearly display our brand identity. At the same time, we worked on UX wireframes for the different stages of our app. We went back and forth with the team on regular Zoom calls or by typing notes into Adobe XD. This then proceeded to incredibly quick UI designs. The process was always iterative and well thought out.

How many resources from the vendor's team worked with you, and what were their positions?

We worked directly with 2-3 senior designers from the team who would also work within their own design teams.

Can you share any outcomes from the project that demonstrate progress or success?

We came out with incredible UI/UX designs for our app, which are now being coded by our development team. We also had a strong sense of branding identity.

How effective was the workflow between your team and theirs?

We used Slack to communicate but the team was always reachable over WhatsApp text/call as well.

What did you find most impressive or unique about this company?

Leo9 has been very focused on detail. Their combined skills in marketing take their projects above the norm. All the details were rationalized and they had the right set of justifications and answers to questions we threw their way.

Are there any areas for improvement or something they could have done differently?

Sometimes using the Adobe XD was confusing because not all suggestions would be accepted at once, so more clarity there would have been helpful. Otherwise, the team was fantastic.

Introduce your business and what you do there.

I’m the founder and CEO of Peep Connect. We’re a startup developing a consumer engagement tool for small businesses.

What challenge were you trying to address with Leo9 Studio?

We wanted to relaunch, so we needed to rebrand ourselves and build out our UX/UI. We contracted Leo9 Studio to do that for us.

What was the scope of their involvement?

Leo9 Studio has helped us rebrand and build out the UX/UI on a much more detailed level. We focused on what works, how we make our product better, and how we engage people. When we were building the interface, we focused on user retention, experience, and engagement.

For the rebrand, we tried to change the name, but we ended up staying with the same one. Overall, we tried to focus on what it could be and what colors and tones inspired the modern-day marketing system, especially when it comes to Gen Z.

We’ve given them ideas of what we want to do, and they’ve done a good job running with them.

What is the team composition?

I work primarily with three people: Jugal (Co-Founder & CEO), Harsh (UX Engineer), who is in charge of the UX and interaction, and Pratik (Experience Designer), who is in charge of the design.

How did you come to work with Leo9 Studio?

We went on Dribble.com and had a few applications there. I spoke with Jugal, and he explained things in a way that made sense to me and made me realize that they were the team I wanted to work with.

I have high expectations and am very demanding, so I put that into context when I’m looking for someone to work with. I also think about trust and culture — whether I can trust this person to execute what I have in mind, and if I can trust them to do a good job of it.

How much have you invested in them?

We’ve spent about $15,000 already.

What is the status of this engagement?

We started working with them in April 2021, and the relationship is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

It’s great for what it is and what we wanted to do. I presented their work to my investors and they loved it. As long as my investors are happy, I’m a happy man, so that’s all I care about.

To work with me, a company has to be really professional, and their deliveries have to be top-notch. Leo9 Studio has been willing to work with me and my crazy ideas. They’ve done a good job with deliveries, which have been on time.

How did Leo9 Studio perform from a project management standpoint?

They’re excellent at communicating. They make it easy when it comes to deadlines, especially if I just drop something on their lap. If something isn’t going to be delivered on time or by a certain date, they let me know, but they still work to deliver it by that time. They’re very professional.

For communication, we use emails and WhatsApp to message each other back and forth every day. We have many email threads, and we stuck to email because it was familiar and easier for us.

What did you find most impressive about them?

The most important thing is that people are able to communicate. Communication is the main thing I want when I work with anyone. In that sense, communication with our lead person has been great, and he’s pretty much involved in every aspect of the work.

Are there any areas they could improve?

I’m very demanding, but maybe they could improve the expert level of delivery. For example, we needed a design, so we had to reiterate several times before we came to the conclusion of what worked best. If they could start angling toward what works and what doesn’t in the second iteration, that would be great. Other than that, I don’t see anything. They arrived at what we wanted, but maybe it took more time to get there.

Do you have any advice for potential customers?

They’re doing an amazing job as an organization, and they should just continue with that. They've been great at working with us, so I hope that others consider them.

Please describe your company and your position there.

I am the founder and Solo ecopreneur of Terraveller.com which is a community of responsible travelers. Carefully curating the best of the experiences from the regional experts and bring them a competitive platform to serve you organically.

For what projects/services did your company hire Leo9 Studio | UI/UX Design Agency?

I hired them to get branding done and later for designing & developing my platform.

What were your goals for this project?

Wanted a brand identity to showcase the real treasure is in the travel. From depth of the oceans to height of the mountains and above, we'll curate experiences and trips that brings memory of lifetime. We also required a simple platform, more images, and a soft look and feel overall. Easy to understand and navigate by anyone. Team Leo9 managed to get it all in a sweet spot.

How did you select Leo9 Studio | UI/UX Design Agency?

I have been following their work for a while, be it on Behance, Instagram, FB, etc. Always thought, if I wanted to get over a project along with them, they'd be my first call. Luckily it was my startup!

Describe the scope of their work in detail.

The community I build has a variety of visitors, from different states, ages, and educational backgrounds and hence, wide range of taste. These people must find it very easy to navigate my website, understand the concept and keep returning. The web app need to be intuitive enough to the potential travelers to be able to make the reservation for their next travel in comfort of their sofa even in middle of the night.

Also, the strategic partners coming from different regions may or may not be as good when it comes to technology, yet a simple platform lets them easily maintain their free online store.

What was the team composition?

Branding artist, UI designer, UX designer, and developers - frontend as well as backend.

Can you share any outcomes from the project that demonstrate progress or success?

Yes, I have already gotten fair number of visitors. Started international tours too. As per my requirement, we have good session numbers, low bounce rates, and people enjoy looking at beautiful pictures (which btw, I have clicked!) So all in all, everything I wanted is been well executed.

How effective was the workflow between your team and theirs?

I visited their office time to time, to overlook and to see as my brand was been built! Their efficient workflow made it happen sooner than I anticipated..! It was pleasant.

What did you find most impressive about this company?

Leo9 Studio can exactly copy the thought and turn it into design and technology. They will impress you just with the concept, and then with their design!

Are there any areas for improvement?

Maybe, as no one's perfect. But, these guys to me were perfect for existing project requirements.

Please describe your company and your position there.

I am a co-founder of a startup disrupting the traditional way of buying real estate in the US.

For what projects/services did your company hire Leo9 Studio | UI/UX Design Agency?

After interviewing almost 40 global design agencies that could deliver us an MVP from our concept of wire frames, we selected LEO9 because of their ability to help us establish a complete brand identity while delivering a fully functioning viable product that met our build spec goals.

What were your goals for this project?

Our goal was to have an MVP that gives us a great foundation that we can continue building upon. We wanted to find a firm that was great at UI/UX design, as well as could build the solution using more modern technology (we requested the front-end to be built using React).

The back-end is built on PHP, which we’ll later have to swap out with node.js. LEO9 was one of the few one stop shops that was able to provide us with an end to end solution and could deliver the results we were expecting.

How did you select Leo9 Studio | UI/UX Design Agency?

We set up a cost, expertise and delivery timeline matrix and then interviewed 40 design agencies. We reviewed their company collateral, case studies as well as asked project fit questions and then narrowed the list down to who could deliver.

In all the interviews that we conducted, the LEO9 team had by far some of the most in-depth questions about our product, provided some of the best ideas to get there and appeared to be the most engaged with the direction we wanted to go.

We took a chance with LEO9, as we would have with any of the agencies really, and it paid off.

Describe the project in detail.

The project began with us delivering to them a complete set of wire frames and flow diagrams of how we saw the website and user experience functioning. From the beginning we gave LEO9 a lot of flexibility to deliver to us what they believed to be their best attempt at a functioning MVP from what we presented to them.

LEO9’s first steps involved them building off our concept and delivering to us their interpretation of the user's journey that then translated into a full blown brand identity.

We made several tweaks at this point, including creating a company logo and establishing the company design criteria, before they began building out Hi-Fi wire frames of the site. We made iterations and content updates daily, building towards final designs.

The communication was clear and they were not hesitant to ask questions to not waste time. The website did take a bit longer than expected to build; however, they were able to add resources when needed to keep the project moving forward and were able to resolve through all the hurdles.

As we were iterating, we created an airtable view to communicate all required fixes that they worked through. We also communicated via Slack on a daily basis. As with building any software product, over communication is key, and they were great at communicating back with us.

The fact that they continued to refine and get us to the goal was what we had been looking for in a reliable team and LEO9 delivered for us. We are now working on new scopes of work with their team to take our MVP to the next iteration based on client feedback.

What was the team composition?

LEO9 had a project manager, UX designer, UI builder, front end developer, back end developer and their CEO all with roles on the project. They also incorporated a graphic artist and brand manager to help with the overall design.

We conducted weekly sprint meetings, held daily open calls, and were available to answer questions at all hours. They became an extension of our lean startup team even with a 12+ hour time difference between our teams.

Can you share any outcomes from the project that demonstrate progress or success?

They delivered to us a fully functional MVP with brand consistency. They added tremendous value to the UI/UX of the product and went above and beyond to deliver to us an end to end product.

How effective was the workflow between your team and theirs?

It was great. We communicated regularly through dedicated Slack channels and used Airtable to communicate bugs. Communication was clear and responsive. There was a 12+ hour time difference throughout our project but items were delivered in a responsive manner.

What did you find most impressive about this company?

They were thoughtfully engaged, came up with excellent ideas and they delivered to us exactly what we were looking for. In some instances what they delivered would be what you would expect from an agency with a lot more resources than what it appeared they were working with. We are very happy with the MVP they delivered.

Are there any areas for improvement?

The time of delivery could improve, but given the project scope and integrations that we asked for, some delay was going to be inevitable. They did not sacrifice quality over speed which was one of the single most important things to us.

Introduce your business and what you do there.

SPS Canada Immigration is a boutique immigration consulting firm in Toronto. We’re a regulated immigration practice that’s been in the industry for over 15 years. We provide tailored solutions and advice to clients on the matter of Canadian immigration.

I’m the business development manager in charge of the Southeast division. I’ve been with the firm since 2011. I manage HR, business acquisition, and the online presence of the firm.

What challenge were you trying to address with Leo9 Studio?

We were getting business only through word of mouth, and we’d never had a proper website or online presence. We also didn’t have branding.

We were recognized as SPS Canada just by the clients that we served. Reaching out to the maximum number of people was a challenge, so we asked Leo9 to address our brand.

What was the scope of their involvement?

Leo9 Studio helped us with our logo, branding, colors, and website. They interviewed us to come up with a logo style. The logo has a plane symbol in it, representing migration. It has a maple leaf, and it has three colors of Canada.

We wanted to have a simple, elegant, and sober website. Before this, we had a basic 2-3 page website. Leo9 Studio proposed a 10-page site for us, and they built it from scratch.

The site has a self-assessment tool for clients, a blog, and a “Contact Us” and booking feature.

What is the team composition?

Jugal (Co-Founder & CEO) was the one in touch with us initially, and he was the architect. I worked with one of their UX/UI designers who were behind the website mechanics, and I worked with a brand designer.

I also worked with someone from their accounts department who was in charge of invoicing.

How did you come to work with Leo9 Studio?

We tried hiring someone in-house initially, but then we came in contact with Leo9 through one of our clients. We were impressed by their current website and by some of their clients’ websites in the US. They understood what we wanted, and they had an impressive pitch.

How much have you invested with them?

We spent around $10,000 CAD (approximately $8,000 USD).

What is the status of this engagement?

We started working with Leo9 Studio in late-2018, and the project was completed in four months.

What evidence can you share that demonstrates the impact of the engagement?

The site has a good flow, starting with general questions and information. We started receiving assessments every day, which we create blog posts about. We recovered our investment in three months, and results kept coming in after that.

We’re building content, and we’re getting new clients. We’ve seen an almost 30% increase in business.

How did Leo9 Studio perform from a project management standpoint?

They were very accurate, giving us a buffer time of 1-2 weeks. We usually got deliveries a few days before the deadline. We had stages for each website page and design.

What did you find most impressive about them?

The team understands the client’s requirements, and they can unlock the client’s vision. The way they build designs is really amazing.

Are there any areas they could improve?

I don’t know what I could mention. They blended well with us.

Do you have any advice for potential customers?

As a client, we had limited resources. We’d seen a few things that caught our imagination and asked for those. Once Leo9 Studio showed us what they had to offer, we got something better than our imagination.

It’s important to let them know what we want to do with the product, but we also have to hear their ideas with an open mind. That will lead to a better final product than the client imagined.

Please describe your company and your position there.

Travelxp is the world's largest travel channel and one of the fastest growing bootstrapped travel companies. Over 10 years, we have built our presence in over 45 countries and reach out to more than 500 million people. Travelxp also operates a digital travel portal, www.travelxp.com, to help customers book flights and holidays. I lead the entire team at Travelxp.com, including sales, marketing and technology to create a seamless travel experience for travelers worldwide.

For what projects/services did your company hire Leo9 Studio | UI/UX Design Agency?

We hired Leo9 to complete our UI/UX redesign for Travelxp.com and implement a modern design language and UX for a greatly enhanced customer experience.

What were your goals for this project?

Our goals were to create a new, intuitive, mobile-first interface that would enable easy and smooth travel bookings. We wanted to simplify and declutter the experience for booking flights, including the option to add seats and other adds on. For Hotels, we wanted to represent and provide the customer with information to make the right choice. And for holidays, we wanted to enable customers to choose the type of holiday that fits their need.

How did you select Leo9 Studio | UI/UX Design Agency?

We reached out to multiple UI/UX Agencies across the world with our specific requirements. After a host of calls with many founders, leads and senior people, we found Jugal and team at Leo9 the most efficient and capable for our project. The hands on approach of Jugal Shah, the CEO and his team's expertise, knowledge and approachability were the real deciding factor for us. While they did have some big project experience, the authenticity of their work and the smoothness of communication was a key factor for us in making the decision.

Describe the project in detail.

The Project involved a mobile-first design challenge, from a redesigned UX for the customer to a new, intuitive modern UI. We picked up the entire project piece by piece, and tried iterative UI improvements to create a seamless travel booking experience. Each screen was carefully created keeping in mind the customer's ease of use and feeling of satisfaction in the journey. We redesigned a flight interface and created a simple to use, modernistic booking flow. We also experimented with adding a home screen, a slightly different proposition in the travel industry, to provide personalised recommendations to the user.

What was the team composition?

While the team was composed of 2 full time resources allocated to Travelxp, Pratik and Virendra, we felt that the entire team of Leo9 was dedicated to helping us achieve our aims. Jugal was personally involved in the project, and helped the team throughout the 11 months. Other members of the team also played a role at different stages. However, the two main people in the project were the two senior UI/UX designers, Virendra and Pratik.

Can you share any outcomes from the project that demonstrate progress or success?

We were able to create a new stable application, built on a React Native framework, and were able to greatly enhance the CX for application users. Even across the website, we have seen a marked increase in the smoothness of use and most of our users are extremely happy with the new redesign.

How effective was the workflow between your team and theirs?

The communication was very smooth. While Jugal's team is more capable with Slack, when we suggested our Project Management and communication tool, Basecamp, they were happy to get onboard and talk to us on a platform of our choice. There were regular feedback calls, and daily updates between our team and theirs. Requirements were defined, and the team was also very agile in adapting to changing requirements, which was very crucial to the successful product delivery.

What did you find most impressive about this company?

Some of the biggest advantages Leo9 has is that design is at the core of their thinking and company. Jugal himself is a gold medallist from one of India's premier design institutes, and he brings this knowledge and expertise with him to all projects Leo9 is a part of. Furthermore, the hands-on approach and the high ethical nature of work practised at Leo9 by all team members is something that is very trusted inducing for a client and helps in maintaining a long term relationship.

Are there any areas for improvement?

Jugal's team is very efficient, but their turnaround times can be faster. Furthermore, sometimes there is a logical gap between what would be a smart approach and the best-designed approach. However, the team is more than willing to take the feedback and make the changes.

Please describe your company and your position there.

We are helping all the UK to share their skills during lockdown.

For what projects/services did your company hire Leo9 Studio | UI/UX Design Agency, and what were your goals?

www.66ofus.uk allows all 66 million of the UK residents to share their skill on video and help everyone get through the lockdown.

How did you select Leo9 Studio | UI/UX Design Agency and what were the deciding factors?

I have been working the Leo9 team for over a year before this project. They are always excellent, punctual, professional, and their design sense is superb.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a very standard planning and deployment phase. The UX/UI work was done by Leo9, with my cooperation. The design team at Leo9 did an excellent job.

How many people from the vendor's team worked with you, and what were their positions?

There were three main people: UX manager, webdev engineer, and Design Lead.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We put the site together in record time. It was not easy, but the Leo9 team work 7 days a week until it was done!

Describe their project management style, including communication tools and timelines.

We kept to very tight timelines, under a lot of pressure. Covid-19 lockdowns were starting all over the UK, and we wanted to be ready.

What did you find most impressive or unique about this company?

The coding department and the design department are exemplary.

Are there any areas for improvement or something they could have done differently?

The Covid-19 lockdown period was/is a stressful one for everyone. Hard to make an accurate assessment during those times.