Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
The work they did wasn’t for wide consumption, so it’s hard to quantify it. It was definitely helpful for our sales process to have something that explains what the product is and how it works. It has been quite successful in solving that problem. The video helped us increase conversions and shorten the sales cycle.
How did Lemon Digital perform from a project management standpoint?
I think they did a good job. We’re a small company that is doing a lot of things, so we don’t have the resources to manage external contractors. We try to find agencies who are driven enough to have an internal sense of urgency and deliver things on time without prodding. I think Lemon Digital definitely did that. I felt they were trying hard to move the project along, even without my meddling. They also reacted very well to feedback. We were quite picky in the details of the design, and they were very accommodating. They didn’t complain, even when we had a million little changes.
What did you find most impressive about Lemon Digital?
I liked the energy they put into the project. It’s always good to feel that the people you hire are really trying to make something great and that they care. I felt that was the case with them, which is why we continue working with them. They care about the quality of the product they deliver, and they make sure we’re happy.
Are there any areas Lemon Digital could improve?
I can’t think of anything. I think they’re doing a good job.