Helping lawyers to attract more cases.
Lasting Trend is a New York-based digital marketing agency. Our team helps law firms generate a predictable amount of monthly online leads from content marketing by using our Client Journey Content strategy.
We help you:
- Attract more cases with helpful, compelling content
- Ensure accuracy: We assign 1 content writer paired with a paralegal to fact check every piece of content we create for you
- Promote the content on your social media channels and Google
The strategy contains 3 steps:
1️ Client Journey - Digital map of your client’s journey to discover you
2️⃣ Intentional Content - “Client focused” content development and strategy
3️⃣ Digital Traffic - Test and redesign strategy based on analytic data
After working with us, one of our clients, Moshes Law, increased their online traffic by 50x and went from 0 to 10 leads coming in per day. A full case study:
https://lastingtrend.com/case-studies/law-office-of-yuriy-moshes-case-s…
If you are a good fit we can help you with:
✅ Creating your law firm’s digital marketing strategy
✅ Running entire SEO for your law firm
✅ Writing niche-related, authoritative, and evergreen content
✅ Increasing website traffic
✅ Improving online brand awareness & recognition
🤝 If you’re ready to start maximizing leads with great content contact us for a free discovery session.
Focus
Portfolio
Law Office of Yuriy Moshes, High Water Standard, LaptopMD, Interactive Vision Solutions, Green Papas, Fortuna Signs
Law Firm in New York
Our client, the law office of Yuriy Moshes, located in Brooklyn, New York, specializes in labor and employment, personal injury, and real estate, three very diverse areas of law. The practice of law is a service business, and like other companies providing services to the public, it can no longer depend upon word-of-mouth referrals from past clients. Website design, search engine optimization (SEO), reputation management, and the proper cultivation of blog posts are necessary scopes within a service company’s overall marketing program.
New York is one of the top three markets in the United States in terms of competition for attorney services. In general, the market for attorney services is one of the most highly competitive. To compound the problem, our client’s domain rating was low, which increased the difficulty of marketing the business online. With these factors in mind, we accepted the challenge to enhance our client’s organic traffic and to raise its domain rating by way of blog posts.
Under our watch, the law firm’s organic traffic increased over 50-fold within the first 24 months. By using analytical data from SEMrush and Ahrefs, we identified over 300 keywords for the firm’s website. The blogs we wrote, entitled “NYC lunch break laws” and “How does unemployment work in NY,” outperformed often-searched government and statistical websites and ranked on over 700 related keywords.
Water filter installation company
Our client is the High Water Standard company, which specializes in the installation and maintenance of water filtration systems. The company has achieved a certain level of success, but the only methods of promotion they used were traditional offline tools, without the help of online reputation management companies.
We tried to establish what kind of online presence the company has and discovered there was none; neither was there any online reputation management. High Water Standard virtually did not exist on the Internet – no website, social media accounts, Google Maps listing, etc. The challenge was to implement an online reputation management strategy to build an online reputation from the ground up.
Industry for online reputation management case studies: Water filters installation service.
Entity: Local service company based in Brooklyn, New York.
Issue: After 10 years on the market, the traditional marketing methods were unable to achieve the results obtained earlier on.
Project duration before solid results: 9 months.
Electronics Repair Chain in New York and New Jersey
Based in Midtown Manhattan near Penn Station and serving all five boroughs, LaptopMD is a full-service computer repair company specializing in computer repair, iPhone repair, and data recovery. The computer repair market in Manhattan is a highly competitive location, with over 50 players in the market vying for the same body of potential customers. With this level of competition in mind, LaptopMD set a goal to stand out from its direct competitors, with the implementation of a PPC marketing campaign.
A PPC marketing campaign was the perfect choice for LaptopMD, as they were only discoverable online due to being housed on the 12th floor of a building. This is in direct contrast to a majority of the business’ competitors, who can utilize the visibility that comes with having a first-floor premise.
The implementation and ongoing monitoring of our well-planned PPC campaign saw LaptopMD achieve the following business success all in only four short months:
- The total number of qualified leads (including branded) increased 77.62%.
- The total number of qualified leads (excluding branded) increased 135.00%.
- The average cost per lead (including branded) decreased 34.16%.
- The average cost per lead (excluding branded) decreased 54.12%.
- We found that Apple computers bring much more revenue but have the same lead costs as Windows PC, so we altered our marketing budget to capitalize on this.
- We helped the CFO discover Sunday operations are a loss.
- We compromised with the owner regarding running ads after hours but assisted him in minimizing the damages of this decision, providing a cost-effective solution.
- We found anecdotical negative keywords such as “windows repair” which is actually a good keyword for a computer repair service
Audio Video Rentals NYC
Our client, Interactive Vision Solutions, is a successful audio-visual equipment rental company based in the New York City area. They engaged Lasting Trend to review and restructure their website with the objective of generating more leads for the specific market niches they had identified as business priorities.
Our approach to this project involved thorough focused research coupled with detailed data analysis to underpin the development of a new blueprint for our client’s website. Implementation of this insight-driven blueprint through the addition of new content and features and an SEO-focused overhaul led to Lasting Trend successfully achieving our client’s objectives.
Interactive Video Solutions now appears much higher in the search results for relevant pages. Once customers visit the website, they are now far more likely to be converted into actionable leads. In measurable terms, within six months, leads increased by 63% while revenue increased by 27%.
Reviews
the project
Digital Marketing for Printing & Manufacturing Company
"They were consistently responsive throughout the project."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the owner of Fortuna Visual Group, a printing and manufacturing company.
What challenge were you trying to address with Lasting Trend?
We needed someone to provide us with digital marketing services, including SEO and social media management.
What was the scope of their involvement?
Lasting Trend helped build our digital presence through their various digital marketing services, namely Facebook and Instagram management, and organic SEO.
What is the team composition?
I worked directly with the owner.
How did you come to work with Lasting Trend?
They were recommended to us by another company.
What is the status of this engagement?
Our partnership ran from August 2020–September 2021.
What evidence can you share that demonstrates the impact of the engagement?
It took a while to gain new customers, but we eventually increased our engagement and garnered high-quality leads thanks to the services of Lasting Trend.
How did Lasting Trend perform from a project management standpoint?
They communicated and performed well from a project management perspective, and they were very reliable and helpful throughout the partnership.
What did you find most impressive about them?
They were the only provider we’ve ever worked with for digital marketing, so I can’t really compare them to anyone. However, all I can say is that we were very happy with their services.
Are there any areas they could improve?
I’m not really sure what they need to improve on, because they were consistently responsive throughout the project.
Do you have any advice for potential customers?
I would just highly recommend them to work with Lasting Trend.
the project
Market Analysis, SEO, & Web Optimization for Electronics Co,
"They dedicate their time to study the problem and learn as much as they can."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am a president of the company that provides IT and electronics development services.
For what projects/services did your company hire Lasting Trend, and what were your goals?
We worked on our own project, called "Traceless Box" and Lasting Trend helped us with everything customer-related, including website optimization, keyword selection, google marketing campaign, market research and analysis, linkedin research.
How did you select this vendor and what were the deciding factors?
I wanted to work with the local NYC based company, so this was an important factor for me. I saw Lasting Trends on google before and one of our clients suggested them as well, so I decided to give it a try.
Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.
While we developed a website they made a research and gave us suggestions on how to organize landing page to catch visitors attention. Then they gave us some tips on the website structure and wrote some articles for us to achieve a better ranking. They communicated with our potential clients and worked as a filter, passing only serious inquiries to us, so we could concentrate on the technical side. They did a very big job doing LinkedIn surveys, they had more than 300 zoom interviews with people, which helped us to define our niche. Based on that information they did google ads optimization and it worked well, they took care of everything.
How many resources from the vendor's team worked with you, and what were their positions?
We had 3 people that performed different jobs, but most of the information came from a single POC. There was one market research analyst, one SEO and website analyst, and a writer who wrote articles, found rare keywords, etc.
Can you share any measurable outcomes of the project or general feedback about the deliverables?
Our goal was to to define our development and market strategy and we did well, thanks to the Lasting Trend. Being able to outsource commercial research and client outreach part is great, because we could just concentrate on a product.
How effective was the workflow between your team and theirs?
Everything was great, they provided oral consultations over the phone and zoom, as well as written reports regularly and on-demand.
What did you find most impressive or unique about this company?
I really liked their focus, seems like they dedicate their time to study the problem and learn as much as they can. They had really good suggestions not just about the website and promotion, but about the product too. They helped us to understand how to make our work appealing to the end customer.
Are there any areas for improvement or something they could have done differently?
If they could lower their prices by 15-20% it would be great, but I am not sure if it's possible. The fact that the company is in NYC and I can meet them in person is pretty important to me, because I am working with a physical product and I needed their opinion on it. So for a New York company the pricing is probably acceptable.
the project
Web Development & Online Ads for Accounting Firm
"Every time I have a question, they are patient and explain things to me."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the owner of an accounting firm, and we do tax services, bookkeeping, payroll management, and other accounting services.
What challenge were you trying to address with Lasting Trend?
I needed help increasing my clients.
What was the scope of their involvement?
First, Lasting Trend developed my website from scratch. They handled the entire process, from design, content creation, and coding. Currently, their team is maintaining the site and improving its pages.
Additionally, Lasting Trend is managing my online SEO and ad campaigns. They write copies for content and research our keyword performance. They give weekly updates about their progress.
What is the team composition?
I work with 3–4 people.
How did you come to work with Lasting Trend?
A friend recommended Lasting Trend to me.
How much have you invested with them?
I’ve paid $5,000 for my website, and I’m paying $2,000 for their other services.
What is the status of this engagement?
We’ve started working together in November 2020, and it’s ongoing.
What evidence can you share that demonstrates the impact of the engagement?
Lasting Trend’s efforts made our keywords rank higher on search engines — folks can now find us through Google search.
How did Lasting Trend perform from a project management standpoint?
Lasting Trend has been good at communicating and sticking to budgets. They’re always on top of the project, working in a timely manner. Every time I have a question, they are patient and explain things to me. They send their reports through email.
What did you find most impressive about them?
I’m impressed with the quality of Lasting Trend’s work on our website.
Are there any areas they could improve?
I can’t think of anything.
Do you have any advice for potential customers?
Do your research, and be patient.
the project
Digital Marketing & Web Design for Handyman Services Company
"They always finish early, and the work is of high quality."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m a manager at HandyKith, located in Brooklyn, New York. We provide electrical installation services.
What challenge were you trying to address with Lasting Trend?
We weren’t getting enough clients, so we made the decision to get a website and start online marketing.
What was the scope of their involvement?
Lasting Trend designed and developed our site, and they’re working on our digital marketing and Facebook and Instagram presence. They’re continually upgrading the site with new features.
What is the team composition?
I’m working with Tim (CEO) and Vlad (Co-Founder & COO).
How did you come to work with Lasting Trend?
I mentioned my idea to a friend, and he recommended Lasting Trend as a cost-effective option.
How much have you invested with them?
We’ve been spending $1,000–$2,000 per month with them for the last two years, so the total should be around $45,000–$50,000.
What is the status of this engagement?
We started working with Lasting Trend around August 2018, and the engagement is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
They’re super professional and are good people. I highly recommend Lasting Trend for small businesses, especially in these difficult times. They do professional work at reasonable prices.
How did Lasting Trend perform from a project management standpoint?
We haven’t had any problems with deadlines. They always finish early, and the work is of high quality. They speak both Russian and English.
What did you find most impressive about them?
Lasting Trend can find a common language with the customer, no matter what kinds of products and services they focus on. For example, I’ve referred them to a manufacturing company in a completely different area than mine.
Are there any areas they could improve?
We’ve been working with them for two years, so they could give us a discount.
Do you have any advice for future clients of theirs?
I recommend having a conversation with Tim.
the project
Digital Strategy & SEO for Mounting Company
"It was an easy-going project, and I enjoyed doing it."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the founder of Manhattan Mounting, which specializes in mounting shelves, pictures, curtains, blinds, A/C installations, TVs, etc. on any type of wall.
What challenge were you trying to address with Lasting Trend?
I was trying to understand how I could get more leads through social media and my website. I started using TaskRabbit, where I could enter my availability, experience, and the tasks I wanted to perform.
I created my own website after I saw some success, and I grew the business organically. I’m a handyman, so I’m far from social media marketing, so I hired Lasting Trend for support.
What was the scope of their involvement?
Lasting Trend consulted me on my SEO and marketing strategy. An example of this is in terms of what contact information and reviews to put on my website. They advised me that the less I asked for from clients, the more leads I’d get. So, I removed the email field, and I only have a name and a phone number now. Based on their recommendation, I also changed the submission button with something more action-based like “let’s do it!”.
For social media, they advised me on what works best. For example, I’ve started testing Facebook Ads and seeing what kinds of keywords I need to use to reach my target demographic. Based on their insight, I’ve also tried running a Yelp campaign but it was too expensive. I have a Google page and Google Analytics on my website now, too.
What is the team composition?
I’ve worked with their principal.
How did you come to work with Lasting Trend?
I met their principal at a Russian business event in New York City about a year ago. He told me about Lasting Trend and their experience in my industry. They advised me on what platforms to use, like HomeAdvisor and Thumbtack. I eventually decided to hire them for consultation.
How much have you invested with them?
I spent around $2,000 with them.
What is the status of this engagement?
I worked with Lasting Trend from February–May 2019. We still communicate, but we don’t have any active jobs.
What evidence can you share that demonstrates the impact of the engagement?
I’m still working through TaskRabbit, and I’m just getting a few clients through the internet. It was an easy-going project, and I enjoyed doing it. The price was okay, and they were on time. I’m still trying to grow my business organically, and I enjoyed learning about marketing.
How did Lasting Trend perform from a project management standpoint?
They were on time with communication, and everything went fine. We communicated through WhatsApp, and we met face to face.
What did you find most impressive about them?
Their principal knew about the handymen business, so I was on the same page with him. He wasn’t only an expert about marketing and SEO. He also helped me understand platforms like Thumbtack.
Are there any areas they could improve?
Although I don’t have anything to compare them to, it went fine and I can’t complain.
the project
SEO and Digital Ad Management for CBD Products Company
“The Lasting Trend team is full of problem solvers.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the owner of Green Papas Premium CBD. We sell CBD products with the legal THC level, including creams, topicals, tinctures, and much more.
What challenge were you trying to address with Lasting Trend?
We wanted to have a strong presence on Google and social media, but it’s hard to produce online marketing to promote CBD. The biggest challenge is that CBD is still a gray area, even though it’s legal.
What was the scope of their involvement?
Lasting Trend handles our online marketing as well as manages our SEO and digital ads. They worked on our Facebook, Instagram, Pinterest, and Google Ads.
What is the team composition?
I mainly work with the owner. I know he has a team, but don’t know how many people are involved.
How did you come to work with Lasting Trend?
They were referred to me by a friend who had worked with them before.
How much have you invested with them?
So far, we’ve invested between $40,000–$50,000.
What is the status of this engagement?
We started working with them in May 2019, and the engagement is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
Our online presence and overall sales have grown. Most of the sales are organic and that’s great in a competitive market. I’m pretty happy with their work.
How did Lasting Trend perform from a project management standpoint?
They’re available any time I have a question. Sometimes we meet for coffee to discuss the project. Other times, we communicate through SMS and email.
What did you find most impressive about them?
The Lasting Trend team is full of problem-solvers. The owner never freaks out when faced with a challenge. He tackles it head-on and finds solutions. I also like that we work on a month-to-month basis and not on a contract.
Are there any areas they could improve?
No, there are no areas for improvement.
Do you have any advice for potential customers?
Be honest about your business goals and what your expectations are. Lasting Trend will give you a free consultation, so definitely contact them.
the project
SEO & Digital Marketing for Computer Services Company
"They deliver the results that they promise at a reasonable price."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the owner of LaptopMD. We’re a service provider for computers, laptops, phones, applications, and more.
What challenge were you trying to address with Lasting Trend?
We hired Lasting Trend to increase our online visibility and gain more leads.
What was the scope of their involvement?
Lasting Trend runs our SEO campaigns, handling the keyword research and implementation, working to improve our organic SEO. They also manage our Google Ads account and work to improve our visibility on Google Maps. PPC efforts are also put in place by their team.
For social media marketing, they create newsletters and work on improving our Facebook visibility with ads. Their team has also redesigned our whole site and optimized the content and tags.
What is the team composition?
At least 2–3 people support these efforts.
How did you come to work with Lasting Trend?
After I’d worked with other companies and it had felt like a waste of money, I followed a referral to work with Lasting Trend. Someone told me about the good experience they had working with them and showed me the great results they had.
How much have you invested with them?
We’ve spent around $10,000 on their services.
What is the status of this engagement?
We’ve been working together since November 2018.
What evidence can you share that demonstrates the impact of the engagement?
They’ve had a good impact on the project. When I type in some of the keywords, my site is on the first page near the top, which is the result I’m looking for. The PPC campaigns have also been successful.
How did Lasting Trend perform from a project management standpoint?
They’ve been great, especially since there is one manager responsible for my account. Everything is communicated to that point of contact and he handles the process and overall team. All of my calls and emails are answered right away.
What did you find most impressive about them?
They deliver the results that they promise at a reasonable price. They’re very responsive, too.
Are there any areas they could improve?
I’m pretty happy, so I don’t have any suggestions for improvement.
Do you have any advice for potential customers?
Give them a shot and you’ll see the results. You have to be patient and wait about 3–6 months to see the real impact.
the project
Web Dev & Digital Marketing for Water Purification Company
“We've worked on projects with other companies, but none of them generated the leads that Lasting Trend provided.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I'm the president and manager of a small business. We install, fix, and maintain water purification systems. We work within about a 50-mile radius of New York City.
What challenge were you trying to address with Lasting Trend?
We work mostly with long-term customers, but we wanted to attract more customers through a better web presence.
What was the scope of their involvement?
They built a website for us and then promoted it through digital marketing efforts. They set up SEO for the site and built advertisement campaigns on Google and Facebook. We had no site before, so they created everything from scratch.
What is the team composition?
We’ve worked with them for about two years, and the team changed a little over time. For the website, we worked with a few developers, led by a project manager. Whenever we wanted something specific, we also worked with an account manager.
How did you come to work with Lasting Trend?
We found them online and looked over their website. They answered all our questions, and they were clearly knowledgeable. Based on those early impressions, we decided to hire them.
How much have you invested with them?
Based on our monthly costs, we've probably spent somewhere between $50,000–$65,000.
What is the status of this engagement?
We started working together in March or April 2017. They built the website within a couple of months, then we worked together on a monthly basis for SEO. That collaboration is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
Beyond just the website, we measure the success in the number of leads we get from the website. On average, we get at least ten calls or emails each day, which is a big improvement over the number of inquiries we had before they built the website.
How did Lasting Trend perform from a project management standpoint?
If we need them, we can email or call them. They respond quickly, and they visit us once a month for an in-person meeting. We also have a regular monthly phone conference. They met all the requirements within their initial development proposal, and they send a six-month plan for the support agreement we have. They've never missed a deadline.
What did you find most impressive about them?
We've worked on projects with other companies, but none of them generated the leads that Lasting Trend provided.
Are there any areas they could improve?
I'm not a professional in their field, but I really can't think of anything they should improve.
Do you have any advice for potential customers?
Give them a call to discuss the problems you face. I'm sure they'll be able to help you.
the project
Digital Marketing for Law Firm
"They remain up-to-date and educated about current trends in the industry and change their approach accordingly."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m an associate attorney and marketing director for a law firm.
What challenge were you trying to address with Lasting Trend?
We hired Lasting Trend to help us expand our online network and overall brand.
What was the scope of their involvement?
Lasting Trend manages our SEO and PPC campaigns. In addition, they provide copywriting for our blog, video editing, social media support, etc. They handle all aspects of our online presence.
What is the team composition?
Around five people from Lasting Trend support our project, and we have one main point of contact.
How did you come to work with Lasting Trend?
We found them online and interviewed their team. We liked their energy and willingness to dive into the work.
How much have you invested with them?
We’ve spent close to $100,000 or more.
What is the status of this engagement?
Our engagement has been ongoing since 2017.
What evidence can you share that demonstrates the impact of the engagement?
We’ve seen tremendous growth in the number of views and leads. There’s been a 2000% increase in lead generation and overall traffic on our site. We receive more calls and interest from potential customers.
How did Lasting Trend perform from a project management standpoint?
They deliver on exactly what they say; I couldn't ask for their project management to be better. We have weekly in-person meetings.
What did you find most impressive about them?
They remain up-to-date and educated about current trends in the industry and change their approach accordingly. They know about market changes regarding Google, Facebook, and other algorithms.
Are there any areas they could improve?
There’s nothing I can think of off the top of my head.
Do you have any advice for potential customers?
Make sure you have a concrete plan of action and set regular goals with their team.
the project
Web Dev, SEO, & Marketing for Computer Repair Company
"They knew what they were talking about."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I'm the owner of a computer repair company. We repair computers, cell phones, and other electronics.
What challenge were you trying to address with Lasting Trend?
We wanted to improve our online presence to get more clients.
What was the scope of their involvement?
Lasting Trend helped us develop and optimize our website. Initially, we discussed what we could do to get more clients; they mentioned Facebook ads, Instagram ads, TikTok, and other things related to getting customers online. After the initial conversation, we decided to have the website and Google be local because repair shops must be close to the customers.
They created a WordPress website from scratch and handled the content creation for the platform. Their team also interviewed us to know the kind of devices we fix and our repairs on them. Based on that interview, they created a strategy and came up with a list of repairs to promote. After approving the list, they started to develop the content to be posted on the website — they had to do extensive research for the platform.
In terms of features, we asked for a homepage, contact us page, list of repairs, and a price list. They advised us against that, went through all the keywords, and combined them into the lists. We also asked them to integrate the updates on client tickets to the website; it integrates our internal systems, which we use inside the store and the website.
At the first step, we created an outline of all the pages and the website's structure. They later built a black and white sketch of the website that illustrated where the buttons would be placed. After the sketch approval and a couple of changes, they designed the site.
For the SEO, we gave them a list of repairs that we provide, and based on the list, they conducted research and gave us a big list of keywords.
What is the team composition?
I worked with a couple of people from their team, but I mainly communicated with the technical lead and project manager.
How did you come to work with Lasting Trend?
They were referred to me by a friend.
How much have you invested with them?
We spent about $8,000 with them.
What is the status of this engagement?
We worked together from May–August 2021.
What evidence can you share that demonstrates the impact of the engagement?
We have analytics where we see all the visits and calls to our business — our online traffic has increased, and we have got more customers asking for our services. We are getting about four to five clients who say they found us on Google every week.
How did Lasting Trend perform from a project management standpoint?
They were terrific as they delivered a high-quality website within the agreed timeline. In terms of communication, we met in person in my office, had Zoom calls to approve the designs, and used email.
What did you find most impressive about them?
Over the initial conversation, they sounded like they knew what they were talking about. They also explained everything clearly so we could understand because we had never built a website before — if I didn't understand something, they always went a step back to explain what they meant.
Are there any areas they could improve?
They should reduce the price a little bit for the small business.
Any advice for potential customers?
Always ask questions on what you haven't understood; they'll answer everything and provide a couple of options for you to choose from. Also, if you want to change anything on the project, always communicate with them.
While it took a while to yield results, Lasting Trend was able to successfully garner high-quality leads and improve the company's online presence. The team was highly receptive to concerns and queries and communicated well throughout the duration of the project.