Digital Experiences for Web and Mobile

Last Call Media is a digital consultancy that delivers engaging solutions that assist and support organizations such as governments and municipalities, educational institutions, enterprise companies, and nonprofit organizations around the world working to improve their communities. As a fully distributed team, LCM has a successful history of working with educational institutions, enterprise companies, and nonprofit organizations around the world.

Since our founding in 2009, we made a name for ourselves by being “good at the hard stuff” in web development, which provided a foundation upon which to add expert user experience and design services. Together with our clients, we strive to create brand identities and digital platforms at the forefront of the digital media economy, following best practices and adhering to industry standards from strategy to deployment. Our team has extensive experience in the development and deployment of integrated digital solutions for complex, real-world problems.

As our reputation has grown, we are now often also the first call. We retain our name, Last Call, because that is our commitment. When you call us is up to you, but our mission is always to be there, to listen, to adapt, and to deliver. We hold you, our client, as our priority in this relationship. 

Lastly, Last Call Media prides ourselves on our sense of business empathy: the ability to understand your core organizational goals and to realize them in the real-world ways in which your target audiences can connect. We seek to create an understanding of the users of the site, and how our work will ideally improve their experience and deliver tangible business outcomes.

 
Undisclosed
 
$150 - $199 / hr
 
10 - 49
 Founded
2009
Show all +
Northampton, MA
headquarters
  • PO Box 1600
    Northampton, MA 01061
    United States
other locations

Portfolio

Key clients: 
Nonprofit Organizations Rainforest Alliance Asia Society HIAS New England Foundation for the Arts Albright-Knox Art Gallery StoryCorps Verité Nonprofit Technology Network The Society of St. Vincent de Paul Enterprise Companies IDG Chicken Soup for the Soul Building Green NYSE Bausch and Lomb Red Bull CAIA Government City of San Francisco Commonwealth of Massachusetts United Nations International Fund for Agricultural Development International Land Coalition Pioneer Valley Planning Commission Downtown Northampton Association Queens Library Greenfield Community Television U.S. House of Representatives Educational Institutions Worcester Polytechnic Institute University of Minnesota, College of Biological Sciences Amherst College Smith College Mt. Holyoke College SUNY Potsdam Haverford College Swarthmore College University of Massachusetts, Amherst New York University, Stern School of Business Five College Compliance Randolph-Macon Academy University of Utah, Utah Museum of Fine Arts Johns Hopkins University, The Institute for Computational Medicine University of Tennessee, Chattanooga University of Southern Mississippi Massachusetts Institute of Technology Wentworth Institute of Technology Yale University Columbia University
Potsdam Image

Potsdam

Leveraging a small multidisciplinary production team and agile methodologies, LCM migrated SUNY Potsdam from their self-hosted legacy CommonSpot CMS to Drupal 7 on Acquia in just 8 weeks.

The small team at the SUNY Potsdam Office of Public Affairs had been managing the proprietary CommonSpot CMS since its implementation in 2008. It was inflexible and the team struggled with reliability issues, so SUNY Potsdam was

looking for a more useable, stable, efficient, and scalable solution. They chose Drupal 7, Acquia, and Last Call Media.  
University of Minnesota Image

University of Minnesota

Challenged to increase enrollment, the College of Biological Sciences at the University of Minnesota looked to Last Call Media for ways to develop a digital media strategy with measurable results. Last Call Media focused on increasing engagement with CBS’ primary audiences— prospective and current students— by implementing fresh designs with improved pathways and navigation. LCM also coordinated the final migration and

deployment of the site to the University’s Acquia platform.
Haverford College Image

Haverford College

When LCM got the call from Haverford about redoing their site in Drupal, we thought it was going to be a redesign. After an initial conversation we agreed to do a Discovery and Strategy engagement first, to determine what the true needs were and then develop a strategy for solutions. We conducted stakeholder interviews and developed the User Personas of who our work was to be for. Interestingly, none of these personas ended up

being an anonymous site visitor, but instead were different types of content editors and administrators.
Worcester Polytechnic Institute Image

Worcester Polytechnic Institute

Our recent work with Worcester Polytechnic Institute is a testimony to Last Call Media’s approach to the initial project phases of Discovery, Strategy, and Information Architecture. That said, the most important part of this story is how our flexible and adaptable work process embraced by both the WPI and Last Call Media teams resulted in a process and a final outcome that meets WPI’s stakeholder needs. Strong

partnership-building was the goal from the outset, and it paid off in strong relationships and expectations satisfied.
Rainforest Alliance Image

Rainforest Alliance

In the fall of 2016, the Rainforest Alliance and Last Call Media launched an exciting redesign of www.rainforest-alliance.org, built on Drupal 8, employing seasoned agile software development methodologies. Our productive partnership with the Rainforest Alliance resulted in a technically groundbreaking site that allowed users unprecedented access to the riches of

their content after just four months of development. The tool was primed to drive the Rainforest Alliance’s critical end-of-year development activities. 

Reviews

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Drupal Upgrade for Nonprofit Environmental Organization

“We’ve been extremely pleased with their performance.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Last Call Media performed a Drupal upgrade and designed and implemented a responsive website theme. They continue to provide ongoing support.

The Reviewer
 
201-500 Employees
 
New York City Metro Area
Online Web Master, Environmental Nonprofit
 
Verified
The Review
Feedback summary: 

The team enhanced functionality on the back-end, resulting in streamlined internal business processes. Additionally, the responsive theme decreased bounce rates across web and mobile devices. Last Call Media was very flexible and employed excellent project management strategies.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Could you briefly describe your company?

We’re an international nonprofit organization that works heavily in environmental conservation.

What is your position?

I’m the Web manager.

OPPORTUNITY / CHALLENGE

Could you describe the business challenges you were attempting to address when you initiated the relationship with Last Call Media?

We were initially working through a middleman that was sourcing our development work to Last Call Media. Eventually, we commissioned Last Call directly and removed the middleman. It didn’t make sense to work through a separate contract, and we wanted to have the most effective relationship possible with our development partner.

Our initial challenge was to perform a Drupal upgrade to the latest version. We also wanted a new responsive theme for our website. Last Call Media handled both of those tasks.

SOLUTION

Could you describe the scope of the project? For instance, did it involve custom visual design, backend development, training, or support? 

The upgrade to the latest Drupal version was initiated with Last Call Media through the previously mentioned middleman. That required a significant amount of backend development. Implementing the responsive theme into our site was done afterward and without the middleman. That also required a considerable amount of custom development along with quality assurance/quality control and user interface/user experience testing. They also provide ongoing support for our Drupal platform.

How did you select Last Call Media as your solution partner?

We were originally utilizing their services through a middleman. We were rather displeased with the project management. However, were very impressed with the development work produced by Last Call. Eventually, we terminated our contract with the middleman and hired Last Call Media directly.

Could you provide a sense of the size of this project in monetary terms?

If I recall correctly, it cost between $15,000 and $20,000.

When was the project completed?

The Drupal upgrade was finished a year ago, and we still have several projects ongoing.

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the effectiveness of the work they’ve delivered?

It’s a little bit tough, because there were no frontend, visible changes. It was all work that was done on the backend, so there was no difference from the users’ perspective other than potentially some site speed improvements. They enhanced the fluidity of our functionality, which is hard to demonstrate without understanding our internal business processes. As for the responsive theme implementation, we’ve seen improvements in our bounce rates and especially for mobile.

When working with Last Call Media, is there anything you would consider unique or special about them compared to other vendors you’ve worked with in the past?

I would say that we’ve tried several Drupal developers in the past, but Last Call has been by far the best at communication. We have direct contact with their developers, and they’re extremely proficient at speaking to the layperson. They’re also very accessible. We never feel left out of the loop. They’re very flexible in terms of project management. We’ve been extremely pleased with their performance and intend to keep them as our development partner into the foreseeable future.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer