We mean business

At Laneways.Agency we offer state-of-the-art software & digital media solutions. Whilst we specialise in legacy burdened industries (such as Aged Care or Insurance Underwriting), we service most industries.

However, it’s how we do our work that is different.

We strive to be completely ethical and open in our processes. For example, we use SCRUM methodology and Jira ticketing to provide you with daily insights into your budget spend. You can track every ticket and see who did what, how long it took, what the challenges were. We even share screen capture of our developers’ work if you’re feeling paranoid. Why? Because we get it – this costs money and people need answers. Ultimately, this means that you can communicate confidently internally. This is just one of the ways we differ.

Our projects range from WordPress website development that gets traffic to your door, to Ruby on Rails, AWS based, database driven CRM platforms, to Mobile apps and everything in between. We love this job!

We back this up with core SEO, video & digital marketing support to help clients achieve their business objectives.

 
$25,000+
 
$50 - $99 / hr
 
10 - 49
 Founded
2012
Show all +
St Kilda, Australia
headquarters

Portfolio

Key clients: 

Quantum Underwriting, Elder Onboard, Kalin Insurance, Vermont Aged Care, FD Beck Insurance, Perry Town Planning, Aged Care Weekly, Brand USA, Carbon Neutral, DAS Communications, Downer EDI, Gold Age Australia, Humans as Animals, Jewelsure, Kings Unitech, LogicalTech Systalk, MadeCo, Nagambie Agerd Care, Price Attack, The Alliance Care Services Group

Reviews

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Website Development for Insurance Agency

“We couldn’t be happier with Laneways.Agency.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Mar. 2018 - Ongoing
Project summary: 

Laneways.Agency has embarked on a multi-year web development project for an insurance agency. They’ve consulted on software to support a large build-out and enabled self-serve capabilities.

The Reviewer
 
11- 50 Employees
 
Australia
Niel Sheppard
Executive Director, Quantum Underwriting Agencies (VIC) Pty Ltd
 
Verified
The Review
Feedback summary: 

Even in early stages, the platform has received positive feedback, and the number of users has grown significantly. The team outshines competitors by being responsive and exhibiting dedication to the project. Contributing to their solid partnership, Laneways.Agency has exceptional customer service.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of an agency that underwrites insurance on behalf of insurers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Laneways.Agency?

We had just started the business and wanted to build a website with self-serve capabilities.

SOLUTION

What was the scope of their involvement?

At the beginning of the project, I had a few design ideas and wanted to use a simple website builder. However, once they started asking me about what sort of functions I wanted to site to incorporate, they suggested we use a more advanced software so it would be easier to build out the site in the future.

They then created a few mockups to show me how it would look. Once I signed off on their proposal, they began building according to our agreed-upon specifications.

We’ve built four out of our projected 10 stages. The first two stages provided administrative functions for us, and the next two stages enabled the self-serve capabilities for insurance brokers. Instead of calling or emailing us, we wanted the brokers to get quotes on the site.

What is the team composition?

Jerome (CEO, Laneways.Agency) was our main point of contact. He dealt with our inquiries and specifications, but had two programmers working behind the scenes.

How did you come to work with Laneways.Agency?

We had actually reached out to two other firms, but they took forever to get back to me and were poor communicators. It was clear that they had no interest in our project, so when a friend recommended Laneways.Agency to me, I knew I needed to reach out.

A few days after describing the project to Jerome, they provided a quote and were ready to proceed. The two other companies even came back to me, but it became a no-brainer to work with Laneways.Agency because they were invested in the project. It has been a great engagement, and we’re happy with our partnership.

How much have you invested with them?

We’ve spent $250,000 so far, and have a maximum budget of $750,000.

What is the status of this engagement?

We started working together in March 2018. The project is ongoing, but we’re on track to complete the project in 2021.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The four stages we’ve released so far have been very successful. We’re getting new business and have seen an increase in the number of users. Additionally, we’ve received positive feedback from brokers, who have commented on how easy it is to use the platform.  

On our end, it has increased efficiency because it is faster than our older method of providing insurance quotes.

We’re on track to complete the project on time, so it will be exciting once all the features have been rolled out.

How did Laneways.Agency perform from a project management standpoint?

Jerome comes to our offices every week to go over testing, make clarifications, and ask questions. He also sends us emails to update us on the status of the project.

What did you find most impressive about them?

Their communication is stellar. I appreciate that Jerome comes to our office every week. Nowadays, technology makes collaboration easy, but nothing beats someone visiting in person. Jerome has taken the time to understand our vision in order to deliver a product that will be best for us in the long-term. We couldn’t be happier with Laneways.Agency.

Are there any areas they could improve?

There’s nothing I can think of.

Do you have any advice for potential customers?

Spend time with them at the outset of the project, so they can fully understand your vision and get everything in writing. I would definitely recommend working with them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

CRM Development for Dev House

"Their contribution helped to produce a good product on time and within technical requirements." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
July 2018 - Ongoing
Project summary: 

Laneways.Agency acted as a technical consultant and business analyst, developing a specification for a CRM.

The Reviewer
 
11-50 Employees
 
Boston, Massachusetts
Vladimir Drogan
CEO, Roonyx
 
Verified
The Review
Feedback summary: 

Thanks to Laneways.Agency’s development support, the product was delivered on time. Their resources worked well as a team and demonstrated expertise in both business analysis and communication.  

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

CEO of Roonyx, a web development agency. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Laneways.Agency?

We needed to analyze business processes in the company to create a high-quality CRM and well-structured technical specification. Also, we required skillful development consulting. 

What were your goals for this project?

Specifically for this project, we needed business analysis, technical specification consulting, and web development support.

SOLUTION

How did you select this vendor?

We had several candidates for our purposes. Laneways was the most competent among them, communicating very efficiently and succinctly. We also liked how they addressed challenges in terms of giving their own suggestions and ideas.

Describe the project and the services they provided in detail.

We worked mostly on business analysis and web development consulting. They helped us polish the technical side of the project as well as create a good technical specification. They provided their own opinions based on their experience dealing with CRMs.

What was the team composition?

Manager, a front- and backend developer, and a business analyst.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Their contribution helped to make a good product on time and within technical requirements. Also, we gained some professional insights from communicating with them that we will use in our future work.

How was project management arranged and how effective was it?

Everything went smooth. We had a great manager who always delivered what we needed on time. Developers and business analyst worked efficiently with the manager, so we had no problems during our collaboration.

What did you find most impressive about this company?

They were highly professional and skilled at business analysis. We enjoyed their constant and effective communication and how pleasant it was to work with them.

Are there any areas for improvement?

None. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer