Kyanon Digital

Kyanon Digital has developed a  delivery Application ‘Bipbip’ with over 20.000 products choice from Top Markets, as well as integrated loyalty promotion for members and payment options for seamless customer experience.

The situation currently, at Starbucks Singapore - a famous global coffee chain, physical membership cards were handed out to customers and sometimes the cards were lost. Plus, carrying around many Starbucks cards including occasional gift cards in their pockets truly annoyed customers. The loyalty and engagement application is a great strategy to keep their customers engaged with Starbucks, offering unique features that are more engaging than Web by prompting both potential and current customers to engage, browse, shop and interact with Starbucks, with easily accessible information right at their fingertips.

Kyanon Digital has been helping Starbucks in 04 markets (Singapore, New Zealand, Vietnam and Cambodia) to develop and maintain their core digital capabilities: Rewards, Payment, Ordering and Personalization.

Challenge

Starbucks is finding a loyalty & engagement application to maximize their repeat sales

Solution

Kyanon Digital helps increase customer convenience and brand recognition by developing a loyalty and engagement application for Starbucks customers to fully access the services. Each mobile app account can actively track their loyalty program, promotions, store locations and manage their card and even customize occasional gift cards.

For every market, Kyanon Digital will work closely with Starbucks to identify, select and integrate with different technology solutions to support the growth strategy of that market.

Impact

In late 2021, the new version will be released which enables Starbucks customers to order food, beverages and signature merchandise with a click.

The Mobile app platform not only allows customers to order their customised favourite drinks but also serve as a loyalty program with digital card. The digital card allows customers to link a credit card, debit card, or mobile wallet to their account and pay directly for purchases and earn more rewards (stars) compare to the other direct payment method.

Data-Driven Solutions to discover valuable business opportunities including:

• Consumer Journey Mapping tool

• Brand Advocate Management system

• Brand Visibility Management system

thus helping Samsung rank as the no.1 smart electronic appliances brand in Vietnam.

Takashimaya is a luxury department store originally from Japan. As a part of global retail transformation strategy, Takashimaya Singapore adopts the global strategy and was looking out for a technology partner who can consult the enterprise omni-channel retail solutions and also implementation.

Kyanon Digital was appointed as technology partner and helped Takashimaya Singapore launch its very first eCommerce store in Singapore in Feb 2022. To continue this success, Kyanon Digital will work closely with Takashimaya to launch Mobile commerce and also other operations technology in 2022.

Given birth by the Singapore International Foundation in 2011, Our Better World (OBW) is a story-telling platform, bringing the internet communities to real life for good causes. 

However, the legacy system was fragmented, with the unfriendly user interface, disrupted user experience leading to their inability to prompt actions. OBW community was scattered on Facebook and their website, making it impossible to capture and consolidate data. 

OBW team and the communities were in need of a centralized and optimized platform so that the stories of good causes reach more and inspire more actions.

What we did

As OBW dedicated tech partner, we took a holistic approach to reform how technology could enable OBW to achieve their goals.  We built a user-centric platform to empower the stories told by OBW and drive better community engagement. The new decoupled system has helped people discover good-cause stories, be inspired and make a contribution in any form in one streamlined journey.

The new platform marked a cornerstone where the team focus shifted from stories-centric to a tech-enabled storytelling platform, where they are empowered by innovative technology to engage people with their stories. It’s the beginning of a full digital transformation that OBW undertakes to reform their business model in the digital-first era and achieve bigger growth & revenues.

The Situation

Sunway eMall Malaysia is an ecommerce site that facilitates the online and in-store purchase of products sold by Sunway retailers. Fulfillment methods include In-Store Collection and Home Delivery. 

What We Did

Kyanon Digital has integrated all third parties (payment gateway, membership program, 3PL logistics & insurance) involved to ensure customers have a smooth and seamless experience.

Cocorolife Vietnam is an e-commerce store owned by Sharp Vietnam with the ambition to uplift the online shopping experience and convenience for Vietnamese shoppers. Kyanon Digital was appointed to be Sharp Technology partner to support Sharp’s innovation strategy and achieve online business goals.

We launched the very first online store in Jan 2022 and continue to support Sharp to employ new digital strategy and. Kyanon Digital also supports Sharp in E-commerce Operation including Marketplace Operation, Customer Service and Order Fulfillment Services.

An intimate communication platform to celebrate the mundane everyday with circles that matter.

Tangs is a leading player in the retail industry, Singapore's most distinctive and beloved shopping destination with a wide range of exciting Asian as well as international brands. 

Kyanon Digital as a part of the retail transformation mission has not only revamped the eStore website and refresh the app design but also extended customer in-store experience and web experience all to Mobile App.  Nevertheless, Kyanon Digital has developed Mobile Order Fulfillment App to streamline the in-store pick & pack process to increase store productivity.

Nippon Paint was established in Tokyo by Mr. Moteki Jujiro in 1881 and is now the largest coatings manufacturer in Asia. With a presence in over fifteen countries across two continents, Nippon Paint has been the pioneer in pushing technology beyond its limits. With constant effort in the improvement of paint’s protective functions and the creation of a large array of colours, Nippon Paint strives to meet and exceed customer expectations.

Goals

Nippon Paint wanted to revamp their bilingual website (Vietnamese – English) to make it more professional and attractive.

Key Challenges

• Color coordinator function for each room: pick colors then click the wall to paint (https://nipponpaint.com.vn/en/colour-code/reds )
• Colors and photos of paint from the old websites need to be kept.
• Pay attention to the site speed because there are many designs of new colors, and photos of paint.

Outcome

• Following a CMS feasibility audit, we recommended our team build the website with Drupal. Drupal was selected due to its scalability, compatibility and sophistication with building secure, complex and content-rich websites at an enterprise level. We were able to apply Drupal’s layout builder modules to develop intuitive custom solutions.
• Based on this recommendation, Nippon Paint decided to revamp their bilingue website (Vietnamese – English) to make it more professional and attractive using Drupal.
• One of the highlights was the feature enabling visitors to see a demo of the selected color of paint (client’s product) right away on the example room/wall/house.

Applying Machine Learning and deep insight analytics, our system analyzes the huge amount of data collected and visualize them in 3D motion, providing users the important information they need.

BambuUP was established in 2019 with the vision to develop a one-stop innovation marketplace. Through these years, BambuUP has been serving and connecting many Startups and Enterprises through our offline and online services as market penetration, innovation hunting, investment fundraising, M&A service, as well as Virtual matchmaking series. Especially in 2021, BambuUP is honored to be chosen by the Ministry of Planning and Investment as one of the co-organizers of the Vietnam International Innovation Exhibition VIIE 2021.

Goals: BambuUp wanted to nurture a complete innovation and entrepreneurship ecosystem, ensuring users always seem to have the most relevant and useful information.

Outcome: Drupal’s capabilities make it easy to create and manage data. Drupal’s ability to display news, events, member directories, and other external data minimize the need for content editors to manually update sites and ensure users always see the most relevant and useful information.

The situation

Trinity Christian Centre (TTC) is an assembly of churches in Singapore, organizes many events and gatherings to connect their communities together. It is currently running a 25-year-old IT system full of layers and layers, to support its heavy flow of operations and activity management. TTC needed to build a completely new system that is capable of managing their massive operation scale as well as giving their communities an optimal digital experience in the digital-first era.

Challenges

• The IT system is full of layers and layers and too old.
• There is a heavy flow of operations and activity management.
• They want to give their communities an optimal digital experience in the digital-first era.

Solutions

Kyanon Digital is developing a new integrated digital infrastructure, thereby allowing them to transform how they work and connect believers smartly in the digital age. The first part is an operational system that will enable TTC’s staff to manage their members, community events and manpower mobilization of up to 1,000 people simultaneously every weekend. We are also building the new official website and mobile apps for their communities, so that people can find all the information and church materials, including keynotes and live streams from gatherings. The new infrastructure is also scalable and configurable, allowing us to continue upgrading easily in the future with the ever-changing digital landscape and user behaviours.

Advosights is a one-stop solution for scalable and sustainable advocacy marketing which guide business strategies to success and turn consumers into brand advocates.

Advosights has recently received a grant worth $300K from Vintech Fund for the fast-growing AI start-up in Vietnam.

PRINK is a Singapore-based printing and design startup that is passionate about creating great designs and helping small businesses make an impact on their first impression. In 2020, they have been backed by Singapore Government.

Kyanon Digital in charge of product to technology has successfully integrated the selected technology stack -  headless CMS innovative platform. Our client has successfully digitally transformed the printing industry, pioneered in resetting customer expectations for excellent services.

Brand A is an eCommerce site that facilitates the online and in-store purchase of products sold by big retailers in Malaysia. Fulfilment methods include In-Store Collection and Home Delivery, and eCommerce portal for the site. 

Kyanon Digital has integrated all third parties (payment gateway, membership program, 3PL logistics & insurance) involved to ensure customers have a smooth and seamless experience.

Brand C is a curated digital mall featuring the merchandise of retailers, the majority of whom also operate in CapitaLand Singapore malls and provide more than 200 different brands of luxury items.

Kyanon Digital has revamped Brand C’s website while meeting the client’s expectations. 

Coway, internationally integrated brand which offers products such as home wellness appliances, including air purifiers, water purifiers, bidets and juicers. 

Kyanon Digital has successfully integrated an eCommerce system that enabled customers to have a seamless and smooth purchasing experience while managing to integrate Coway’s agent management system to efficiently calculate commission and track sales records of sales agents. 

Socredo Bank is a well-known bank that have been served Tahiti Citizen for many years. They want to revamp their UX and UI in their website to give users a great experiences with their bank products

Together we have analyzed, proposed, developed and  re-launched totally UX/UI for their digital touchpoints

Traditionally, at French Polynesia, lunch vouchers were handed out to employees as physical tickets. It required employees to carry them around in their pockets, and sometimes the vouchers were lost or wrinkled. Plus, people always needed to order meals that worth equivalent or more of the voucher worth, as ordering less than the given value would not entitle them to receive the cash back.

In an ultra-connected world today, we need to utilize the new emerging technology and digital-first preferences in customers to deliver innovative solutions for our problems. That is why the need of digitizing lunch vouchers were ideated by Tama’a Solutions.

What we did

We designed and built a voucher wallet mobile application for Tama’a Solutions. With this digitized voucher wallet, employees can now access their user information, lunch allowance and lunch menu in one device. With just one tap, employees are off to enjoy their well-deserved meals, hassle-free and no stress over the prices as unused credits will be saved for later. From the restaurant end, their works are now more simplified and they are empowered to deliver better service quality and conveniently manage the book-keeping as part of it has been automated by the app.

The situation

WECHEER.IO is a fast-growing tech startup, by a team aspired to bring the Internet of Things (IoT) to bar and brew culture. Their product - Smart bottle opener - merges ergonomic industrial design with innovative, smart, data building technology, bridging the real and the digital world.

Kyanon Digital has been their dedicated tech partner since its very first day, immersing with their in-house team and forming an agile unit that grows continuously. Beyond just a technical development partner, we also contribute to strategic planning of the product roadmap and help Wecheer.io team accomplish its business goals.

What we did

For products, our user applications can receive data from every interaction done with the IoT devices and automatically perform data analytics to create insights for the business intelligence of breweries and bars. Together as a team, we have revolutionarily transformed the drinking industry, leveraging technological innovations to create fun moments for users and digitally reform how bartenders, bar owners and breweries work. The concept of Pay Per Click (PPC) turns into Pay Per Bottle (PPB) where all real-time data is visualized for strategic and instant decision making. This unique proprietary patented solution is the first to provide: Data Accuracy for insights analytics, Effective Engagement and Scalability.

The Situation

Central Retail Vietnam, a leading multi-format and multi-category group, which owns and manages many hypermarkets and supermarkets such as GO!, Big C and Tops Market, deployed the BIPBIP application, an online grocery shopping platform that is user-friendly to order, easy to pay, and convenient to track shipments. In this case, they need to develop a fulfillment app in a brief period of time.

What We Did

Kyanon Digital is in charge of the development of the fulfillment app (BIPBIP) for Center Retail by using Mendix – a low-code development platform. Thanks to the advantages of Mendix, within 2 months, the low-code team at Kyanon Digital has developed a fulfillment app with over 20.000 product choices from Top Markets, as well as integrated loyalty promotion for members and payment options for seamless customer experience.