Where business meets design, tech & innovation

Bronze
VERIFIED

We are a bunch of crazy heads. A delightful mix of nerds, geeks, designers together in a bowl that makes up our ‘Kustard’.

Our passion to make mind-blowing products is what binds us together, ensuring that like any ‘Kustard’ the lingering taste is sweet.

 
$10,000+
 
$25 - $49 / hr
 
10 - 49
 Founded
2015
Show all +
Mumbai, India
headquarters
  • 405, Jaswanti Landmark, LBS Marg, Vikhroli - West
    Mumbai, MH 400079
    India

Portfolio

Key clients: 

Facebook, Taj Lands End, Bajaj Electricals, Indigo Paints, Procam International, Times Group

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Firstep

Firstep helps you create a beautiful matrimonial biodata that you can share with anyone via a private link over WhatsApp, email or even matrimonial platforms.

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HIC

HIC is the world's first smart and emotive Mix-O-Bot!

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RWOF - Runner's Wall of Fame

Analysis of the statistical data of runners such as history records, performance, running pace, running speed, prediction time, finishing time over the last 5-10 years, etc and presenting it as Runners Wall of Fame.

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Indigo Paints

Colour visualization app for Indigo Paints.

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Simba Beers

Business Intelligence: Supply Chain Analytics & OMS for Simba Beers.

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Hbits

Hbits is a fractional real estate ownership platform.

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Transguard

Package delivery platform in UAE.

Exrup Image

Exrup

It is a digital business card exchange platform.

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Dakaar

Dakaar is a ridiculously easy way to discover and share recipes.

Reviews

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Dev for Sports Production Company

"We had complete faith in the capabilities of Kustard."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
June 2019
Project summary: 

Kustard created a custom software to integrate with systems. Their team built a product for a sports production company. 

The Reviewer
 
11-50 Employees
 
India
David Premier
Director, Initium Productions Pvt Ltd.
 
Verified
The Review
Feedback summary: 

Kustard successfully built the program. It has greatly helped the program. They executed the project creatively. Stakeholders were satisfied and there was immense improvement. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Director of a Live Sports Production company. We specialise in the broadcasting of Live Sport Content.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kustard?

Airtel Delhi Half Marathon 2019 marketing objective of the title sponsor ‘Network of Care’

What were your goals for this project?

To create a custom software to integrate with existing systems. The systems had to read info generated by the parent system and trigger a specified action in an appropriate time.

SOLUTION

How did you select this vendor?

I had worked with them In the past so pretty much knew the capabilities.

Describe the project and the services they provided in detail.

So an idea was conceived in line with the marketing objectives of the Title Sponsor of an event. The idea had a lot of tech involved to deliver the final output. The technology required to deliver this output had two parts to it. One that already existed and was being used in the event and the other was to be built to give the desired output. So KUSTARD developed a custom software to speak to the existing machine and take required information from there and trigger an action. These machines were tested weeks in advance and deployed on race day. as the races progressed we achieved 90 to 95 percent result.

What was the team composition?

Wouldn’t know back end team numbers however on ground execution there were about 8 to 10 people overseeing the ops.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

So we created a film to showcase how this works and the film on YouTube alone has 33 million views. And was widely popular even now with a lot of brands who want us to deploy the same software to trigger actions relevant to the brand in other races. Tata motors in fact used it again in a much bigger event.

How was project management arranged and how effective was it?

Right from development to execution we had complete faith in the capabilities of KUSTARD. At every stage of the development KUSTARD would send us an update and we would mutually discuss the development and then moved ahead. Testing was a joint activity and we tested in different environments to make sure that we got the desired result. KUSTARD planned even the testing in such a way that all stakeholders were perfectly satisfied.

What did you find most impressive about this company?

KUSTARD thinks fast and creative in their approach.

Are there any areas for improvement?

We all have immense room for improvement in every aspect. KUSTARD for what I need from them are top class in every aspect.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    On time every time
  • 4.5 Cost
    Value / within estimates
    Cost effective
  • 4.5 Quality
    Service & deliverables
    Impeccable
  • 5.0 NPS
    Willing to refer
    Absolutely

UI/UX Design for Software Provider

"The enthusiasm and commitment to a project is commendable."

Quality: 
4.0
Schedule: 
4.0
Cost: 
1.5
Willing to refer: 
3.0
The Project
 
$10,000 to $49,999
 
Oct. 2019 - Apr. 2020
Project summary: 

Kustard provided UI/UX design. Their team also built a web portal after designing a mobile app. They matched the design across both. 

The Reviewer
 
51-200 Employees
 
London, United Kingdom
Varun Monteiro
COO, Accentra Technologies Ltd
 
Verified
The Review
Feedback summary: 

Kustard's efforts have received positive feedback. Their enthusiasm and commitment to the project were great. However, some timelines were not met and the sales process was a bit rushed. They could've had a more personal connection with the client. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Company COO looking after the global operations and all business arms. We are one of the largest software providers in the recruitment and umbrella software space in the UK with a range of 6 products to service the entire employment services sector

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kustard?

We were building a new mobile app and as such needed UI/UX design to complement it. Once the mobile app design was completed, we wanted our web portal to match the design on the app

What were your goals for this project?

Wanted to provide best in class technology with access to a mobile app as that is very limited within this space.

SOLUTION

How did you select this vendor?

We had a review process of 4 vendors. Kustard was primarily chosen due to time constraints and also reference from my personal network

Describe the project in detail.

Had a few initial calls with the vendor to talk through the system and requirements. A timeline and a phased processed was agreed

What was the team composition?

We we assigned with a team leader, a designer as the main points of contact.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The redesigned web portal has gotten significant feedback from clients for the "modern design" We are still to receive comments on the UI/UX of the mobile app

How effective was the workflow between your team and theirs?

The work done by the vendor was good but the timelines were not met and kept being pushed back which caused up problems our end. Project and price negotiations could also be improved drastically . We felt that the vendor management just wanted to rush into things without having a proper negotiation process. Sales documents in terms of customised sales proposal was not presented rather all information was sent as plain text in emails. The offers we got from other vendors was more tailored which made it feel more personal

What did you find most impressive about this company?

The enthusiasm and commitment to a project is commendable. We did have a few times where there we changes our end and those were accommodated very well by the vendor. They were always ready to listen to our needs and wants

Are there any areas for improvement?

Management Team : Have a more personal connection with your prospects/clients. There was only one very brief conversation with the management and any discussions were routed to other people. As a business owner myself, I would like to have a close working relationship with the team (mainly management) Timeliness : Stick to the agreed timelines and do not deviate from them whatsoever. We as clients have our own internal plans and processes and changing timelines doesn't work well but a business like us Costs: Rethink your costing strategy. The vendor was by far the most expensive of the 4 we spoke with. There were some very established companies overall that were 20-25% cheaper. The only reason we went ahead with Kustard was because of time constraints and reference from personal connection

3.5
Overall Score In simple terms of UI/UX design the work done is good but there are a lot of areas for improvement.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Extremely well done and always on time for arranged calls/meetings
  • 1.5 Cost
    Value / within estimates
    Very costly for a startup and extremely difficult to have any sort of discussion in terms of pricing
  • 4.0 Quality
    Service & deliverables
    Giving them a little bit of an extra push and encouragement, the results finally produced were very good
  • 3.0 NPS
    Willing to refer
    If Kustard can male some of the above changes, I'll be more than happy to make referrals

Development for Film & Media Consulting Company

"Kustard is a dynamic and creative team that goes above and beyond to ensure customer success."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2018 - Ongoing
Project summary: 

Kustard developed custom software for a film and media consulting company. The team was responsible for web and mobile app development, market research, and UI/UX design.

The Reviewer
 
1-10 Employees
 
Mumbai, India
Founder, Film & Media Consulting Company
 
Verified
The Review
Feedback summary: 

The platform has been well-received by users, leading to an ongoing engagement. Kustard facilitates a smooth workflow through effective communication and collaboration. The team is hard-working, talented, and dedicated.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am a Founder and seed investor of an early stage startup that is developing a solution for Film and Media Production industry. .

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kustard?

Kustard has been engaged for the custom software design and development of our solution that will be used by Film and Media production teams

What were your goals for this project?

  • Develop a ground-up solution
  • The solution needs to be creative
  • Design-oriented with a focus on a good User Experience
  • Account for multiple use cases for Film, Advertising and Media
  • Responsive Web Application
  • Mobile Apps for both iOS and Android
SOLUTION

How did you select this vendor?

We met them through a common contact and they started engaging with us as we began discussions on our product even prior to starting the statement of work

Describe the project and the services they provided in detail.

  • Custom software for Film and Media production
  • Design
  • Market Research
  • Software Development
  • Project Management
  • PoC Validation

What was the team composition?

Kustard has designated five key team members that have worked with us as a dedicated team. Other team members also get involved at different stages

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The solution has been well received by our PoC customers and Kustard has been involved in the sessions with PoC customers helping collect feedback We are now going into the next phase of development and Kustard has worked out an enhanced design based on the feedback we received.

How was project management arranged and how effective was it?

Communication and collaboration is responsive. We are working with Kusatrd in an agile manner and for the most part deadlines are met, in instances of any delays, Kustard's communication always has te right explanations Kustard makes the effort to meet with us regularly and we have stand-up calls each week Tools are being used for communication and collaboration Basecamp Google Hangouts Google Sheets Google Docs WhatsApp

What did you find most impressive about this company?

Kustard is a dynamic and creative team that goes above and beyond to ensure customer success. They have a great energy and provide much value over what is present in their scope of work. They also have a very solid understanding of the startup landscape and understand what it takes to build good software products. They are eager to learn and adapt themselves to the needs of the project. They are also very flexible in their approach.

Are there any areas for improvement?

Kustard could improve marginally in a couple of key areas Documentation Project Management and Scheduling User Interface Design

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Accommodating and Flexible and excellent communication
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    Great company that is driven by strong values and principles of doing right by the customer and developing world-class software products
  • 5.0 NPS
    Willing to refer

iOS & Android Dev for AI Healthcare Apps

“I’ve been in the industry for nearly 20 years, in the US and India, and I’ve not seen design as good as this.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
July 2019 - Ongoing
Project summary: 

Kustard used React Native to develop two AI healthcare apps for iOS and Android. They implemented a custom onboarding process, multiple backend databases, chat functionalities, and various user features.

The Reviewer
 
1-10 Employees
 
Mumbai, India
Founder, Health AI Company
 
Verified
The Review
Feedback summary: 

In addition to delivering high-caliber design and development services, Kustard offered product strategy and business consultancy solutions. They provided actionable insights on features and technologies and helped clarify requirements. The team executed quick turnaround times and communicated well.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of the company. We’re based in Mumbai, India, and we have five fulltime members.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kustard?

We were trying to develop a complicated mobile app with multiple modules.

SOLUTION

What was the scope of their involvement?

Kustard helped us develop two mobile healthcare apps that use AI. After registration, the user is prompted to the onboarding process. Kustard created three screens with different selections to choose from, and those screens change based on the selections made during onboarding. The user then lands on the home page, which has multiple features, including data-driven analytics that display clinical facts about the user, as well as analytics on the usage of the app itself.

They built the apps with React Native for iOS and Android, with multiple databases on the backend. Kustard developed 160 screens, which is on the higher side when it comes to mobile apps. They also replicated the complexities of WhatsApp chat functionalities, as that is what users were accustomed to. Kustard was able to find a third party to help them learn this technology quickly, and they implemented it on time.

What is the team composition?

We had a dedicated manager, but we interacted with different team members when required, including those at the coding level. This was especially so at the end of the project. 

Rather than having multiple communication pathways, Kustard allowed us to have our team work alongside theirs. We had continuous communication and technology development so that we could meet our timelines.

How did you come to work with Kustard?

We looked all over and India and even beyond, and we selected Kustard after two months of interviewing and evaluating different providers. It was difficult to find the right combination of experience with product strategy and technology development. Most of the companies we came across did development, but not product strategy and associated design. We found Kustard’s capabilities to be very strong in all of those areas.

We initially selected a company that was five times the size of Kustard and very well established. During the first strategy workshop, we felt that we were providing all of the suggestions, and we weren’t getting anything in return. We had to stop that workshop, come back, and quickly find another provider. The company we found also didn’t work well due to language and communication issues. One of their key members left, and there was a long delay.

We became less stringent on our selection criteria and selected Kustard based on delivery time, cost, consulting level, product strategy, and design. We interviewed their project managers and team members, went around to different clients, and even contacted the universities that they’d attended. I got a good feel for the entire process. It wasn’t just technology and skill levels that we evaluated, but also the kinds of projects they’d executed. What ended up being delivered was at a higher level than that which clients were asking for.

How much have you invested with them?

The cost so far is close to $40,000.

What is the status of this engagement?

We started working with Kustard in late-July 2019. The project finished in November, but they’re helping us with the rest of the process to go live. We’re going live shortly.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Design isn’t something we can quantify, but the wow factor was definitely there. I’ve been in the industry for nearly 20 years, in the US and India, and I’ve not seen design as good as this. I don’t know how to quantify that, but I’d give them a 5/5 in terms of design.

In terms of product strategy (i.e., the ability to consult, rather than just being a doer), they studied our market and competition and came back. I’d give them a 5/5 in this respect as well.

Development or technology skills are a bit more common than the others mentioned. I’d also give them a 5/5, with respect to the skills we needed. React Native was the chosen technology, and they’re definitely good at it. They have people with the right kind of experience in terms of handling complex projects. We actually checked the complexity of their past deliverables and found that the people who worked with our team had previously worked on some of the most reputed mobile products in India.

How did Kustard perform from a project management standpoint?

They executed high-level turnaround times and communication. We got responses in less than an hour whenever we called. Our requirements weren’t clear at first, but they met with us and helped us to understand what we really wanted, to the minutest level possible. They boiled down what features we required from a business perspective, and in what order they would be launched. They gave us flexible options in terms of development. 

We knew that the project would run for 2–3 months, and they gave us the option to change features after a month’s time. We discussed the changes required every month and redefined the product strategy and development. This was a very difficult task.

There were extensions on the timeline, but that was because of changes required from our side. I’d give them a 4.5/5 on that.

What did you find most impressive about them?

It’s their ability to understand our business and suggest or recommend the right technologies, optimizations, and features. Kustard suggested key features themselves, whereas other companies we evaluated wanted requirements from us and would only do what we told them to. Kustard consulted with us on strategic, technological, and feature levels. They pointed out that too many notifications might actually disturb the user, so they gave us different options. They were business consultants for us, and they weren’t biased by what we said.

Are there any areas they could improve?

They’re technologically-focused, but their salesforce is a little weak. I told them many times that they should publish what they’ve been doing. They’ve worked with some of the largest companies in India and have created some really innovative products, simply from their thinking. Often, the clients don’t actually tell them the idea; Kustard provides the idea, and the client implements it. Looking at their website, I never got that sense. 

It took us more time to select them because it was difficult to differentiate them from other providers. They all talk about creative technologies, on-time delivery, etc. Innovation capability is not as highlighted on their website. Kustard could do a lot more for companies like ours if they sold themselves better.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’ve already given them three references.

Product Design and Dev for Babysitting/Housekeeping Platform

"We’ve had to make lots of important and critical decisions, and they keep providing suggestions and advice." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Dec. 2018 - Ongoing
Project summary: 

After evaluating a prototype, Kustard elected to start over from scratch with the development of a mobile app system. They’ve delivered apps for service providers and customers and a custom payment tool.

The Reviewer
 
1-10
 
Kuwait
Founder, Babysitting/Housekeeping Platform
 
Verified
The Review
Feedback summary: 

Beyond developing a system interface aligned with industry best-practices, Kustard maintains availability and a quick pace. Their willingness to learn about a new region and integrate their findings into the solutions is the highlight of the engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

The platform is for freelancers housekeepers. We started it as a platform for freelance babysitters but midway we changed it to freelancers housekeepers and shifted our business goals, mission, and vision along the way. 

Further market research and business consultations showed us that the Kuwaiti market is not ready yet for a babysitting service, but we plan to add it int he future. For now, will focus mainly on the health sector (think of nurses, geriatric care, people with special needs, children).  Starting with housekeepers is the easiest path, and it will help us achieve some of our significant business goals. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kustard?

I needed someone to build the entire system from start to finish.

SOLUTION

What was the scope of their involvement?

I went to them with my research, business plan, the prototype I built using Adobe XD, and all my data. They canceled the prototype and started all over again based on the data that I supplied them with. They designed and developed the mobile applications for the service providers and ones for the seekers. They also made the admin dashboard.

Over the course of the project, we made a lot of changes. I didn’t do good initial research on the product audience, but they kept changing the main features as I supplied them with additional data. For example, they were surprised to learn that in Kuwait, people don’t use credit cards when booking services. Kustard held long discussions with the payment gateway provider and proposed a solution that the former’s developers admired and considered building for other prospective clients.

What is the team composition?

The team consists of UI/UX designers, mobile developers for iOS and Android, backend developers, a solution architect, and a project manager.

How did you come to work with Kustard?

I found them on Clutch. I contacted several agencies but I chose Kustard because I kept receiving a positive vibe whenever I interacted with them. They showed dedication from day one and asked a lot of questions, trying to understand the project in detail.

Even though I hadn’t signed with them yet, they gave me suggestions and shared data. They were excited to work with me because they were looking for a new project to nurture to demonstrate their entire skillset and potential. They were very patient because I was very hesitant at first.

How much have you invested with them?

We’ve spent $33,000 so far.

What is the status of this engagement?

We started working together in December 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When they were doing the early stages of planning with wireframing, I completed a top-of-the-line course for interaction and interaction design to follow up with them and make sure they were doing good. I was surprised that they were doing exactly what I was taking in the course. It really caught my attention.

How did Kustard perform from a project management standpoint?

They always meet deadlines and respond. They’re very fast. Whenever I want them, they’re available. We use email mainly.

What did you find most impressive about them?

We’ve had to make lots of important and critical decisions, and they keep providing suggestions and advice. Kustard was completely new to the Kuwaiti market as well and has made a great effort to try to understand it.

Javed (Founder & CEO, Kustard) has a promising future. He’s a humble, patient, and smart individual. His management and leadership are one of the reasons why I signed up with them. When an agency is led by a good leader, you want to work with them because it makes you feel safe.

Are there any areas they could improve?

They’re technology people and not designers. I was aware at the start that they weren’t graphic designers; I am a designer, and I felt I could close a hole that they had with my knowledge and experience. That said, we worked together and learned a lot from each other. They made me feel a part of the team.

5.0
Overall Score It’s amazing. I like them a lot.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They deserve every penny they get.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Prototype UI/UX for Fitness Management Software

"Kustard concentrates on the user experience."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2019 - Ongoing
Project summary: 

Kustard worked on the ideation phase and creation of a prototype for a cloud-management fitness software. The team focused on the UX/UI before moving on to develop the actual product.

The Reviewer
 
1-10 Employees
 
Singapore
Co-Founder, Fitness Management Software
 
Verified
The Review
Feedback summary: 

Kustard delivered to expectations, creating a high-quality product that met requirements. Potential clients have relayed nothing but positive feedback on the prototype. Their efficient workflow supplemented their professional management style.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a co-founder of a cloud-based fitness management software.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kustard?

We were looking for a company to help us from the ideation stage and build the prototype, and in the end, create a product for us.

SOLUTION

What was the scope of their involvement?

While working on the ideation of the product, they met with the stakeholders to understand the requirements. We told them that we wouldn’t get too involved in the technical specifications, but would be strict on the features of the product, including the UX/UI. The initial prototype finished in March or April of this year, and they’re now moving onto the product development.

What is the team composition?

There’s a project manager, one UX designer, and one UI designer.

How did you come to work with Kustard?

We needed a company that could understand our requirements and would design the products from a UX perspective. They needed to be skilled in both product design and technology equally. Our team searched for 10-12 companies on Google. After a few weeks, we were comfortable enough with Kustard to choose them.

How much have you invested with them?

We’ve invested $25,000.

What is the status of this engagement?

Our engagement with Kustard began in January 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Kustard met our expectations. We’ve received feedback on the initial prototype from prospective clients. They’re skilled in their field and can determine what the user wants and designs the product accordingly. Their team came up with the idea of building a prototype that we could take to the clients, and then make the product from there.

How did Kustard perform from a project management standpoint?

We’re happy with project management. We worked in short sprints and had two standup meetings a week. They give us access to their Basecamp.

What did you find most impressive about them?

Kustard concentrates on the user experience. They focus more on the process rather than getting into the systems and coding right away. The method they follow emphases more on how the users will be using the product rather than building the features.

Are there any areas they could improve?

While I understand quality work takes time, they could speed up their process a little bit. Kustard could also be more open about marketing themselves. After working with them, we’ve seen that they’re much better than we thought they would be when we first started with them.

Do you have any advice for potential customers?

The way they work is a little different from conventional service companies out there. Make sure they understand the process before they start their work.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    Their estimates have been really good.
  • 5.0 Quality
    Service & deliverables
    We’re happy with what they deliver.
  • 5.0 NPS
    Willing to refer
    I referred them to a few of my friends already.

Mobile App Development for Social Networking Platform

"They loved tackling difficult engineering challenges."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
July - Dec. 2018
Project summary: 

Kustard designed and developed the MVP of an Android app. They participated in UX and wireframe design, frontend and server implementation, and full-stack infrastructure development.

The Reviewer
 
1-10 Employees
 
Mumbai, India
Manas Lodhavia
Founder & CEO, Social Networking Startup
 
Verified
The Review
Feedback summary: 

Users loved the app and successfully completed its registration process. Kustard repeatedly distinguished themselves through their enterprising attitude and collaborative, communicative workflow. The team's energy, talent, and determination made them a long-term project partner.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the founder and CEO of a P2P, objective-based social network. We recently launched our alpha version in stealth mode.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kustard?

We hired Kustard to build wireframes based on our vision and brand identity, leveraging their understanding of mobile UX best practices. We also needed help with Android application development, frontend and server-side setup, and full-stack infrastructure development.

What were your goals for this project?

This product was unique and unproven, so we needed Kustard's brightests minds to engineer an innovative solution. We wanted a fully functional MVP that we could use to test our concept with consumers.

SOLUTION

How did you select this vendor?

Our vetting process spanned two years. We canvassed multiple developers and evaluated hiring in-house resources. A trusted resource at my former employer shared our RFP with Kustard. After multiple meetings, we realized that their collaborative approach, development record, and reputation met our requirements.

Describe the project in detail.

The project and scope were highly collaborative and user-centric. We had multiple brainstorming sessions and iterations of use cases, design, onboarding flow, and wireframes. Dedicating considerable time to pre-development paved a smooth path to development.

We clarified our development requirements well, but followed a truly agile approach by adjusting our development plan according to fresh insights and initial user feedback. We followed the "Measure twice, cut once" adage to the best of our abilities. 

What was the team composition?

Kustard's team included one business and one technical lead. Two team members managed design, wireframing, and frontend and full-stack development. We brought in additional resources for brainstorming and consultation.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our alpha version received a positive response, and most users completed the onboarding process without dropping out. We're confidently shifting our focus to growing our user base, receiving additional feedback, and developing a more robust beta version with Kustard's help.

How effective was the workflow between your team and theirs?

The process was highly collaborative. We held recurring meetings, shared documentation, compiled task lists, and created message threads.

What did you find most impressive about this company?

I appreciated their bright minds. They loved tackling difficult engineering challenges and were keen to take ownership of the outcome.

Are there any areas for improvement?

Like most development projects without precedent, estimating timelines was difficult and one small advice is to add in buffers in the plan.

5.0
Overall Score Overall, it was an outstanding experience.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We had a seamless collaboration.
  • 5.0 Cost
    Value / within estimates
    It was competitive.
  • 5.0 Quality
    Service & deliverables
    They delivered outstanding quality.
  • 5.0 NPS
    Willing to refer
    I'm highly likely to engage Kustard again.

Data Analysis & Product Design for Sports Company

“Even though it’s a tough process, it was easy with them.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Dec. 2017 - Ongoing
Project summary: 

Kustard analyzed 15 years of historical race data and produced a wall of fame for each runner. They created the design and offered on-site engagement with the runners. The relationship is ongoing.

The Reviewer
 
51-200 Employees
 
Mumbai, India
Vipin Nambiar
Associate VP, Sports Company
 
Verified
The Review
Feedback summary: 

Kustard successfully understood the concept and created the envisioned product. They offer responsive customer service in tailoring the product to its end users and deliver superior creativity and design. Their collaboration demonstrates their eagerness to succeed. They’re a perfect partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the associate VP of a sports management company. We hold four major running events. I handle the business development, innovation, marketing, and client services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kustard?

We needed to collaborate with a tech firm to find more innovative ways to communicate with the runners. Otherwise, the running event is boring. We needed to find ways and means to reach the running community in a wider manner. We needed a partner who could help us have more meaningful conversations with the running community.

SOLUTION

What was the scope of their involvement?

They analyzed the data from our marathon runners to create a score card, a score sheet, and a wall of fame for each runner. We have a massive database from events over the past 15 years. We analyzed the statistical data of the runners such as history records, performance, running pace, running speed, prediction time, finishing time over the last 4–5 years, etc.

Kustard layered and delayered the data, doing brilliant analytics and giving the runners what they wished to see on a database. Our runners are amateurs. We have detailed analysis of every aspect of the runner who has participated in our event for the past 15 years. We did a detailed analysis for each runner and made a history sheet and future predictions of an estimated finishing time for the upcoming run. It became a score card of the runners’ past records.

They were responsible for an end-to-end product conceptualization, design, development, and on-site support. The runner wall of fame is the product. They took the brief from our side and made the product. They made the changes we required.

There are four events and the data is different for each of them. They modified the data for 10K runners and for full marathon runners. It’s a very personalized statement from a promoter to get knowledge and information about different statistics.

They’re involved in our events. We have a 3–4 day expo where runners come and collect their bibs. Kustard is present to get understanding and feedback from runners, interviewing them, having long interactions with the runners about what they’d like to see on their score card when it’s on the screen.

What is the team composition?

I communicated with the founders. I was not in touch with the development team directly.

How did you come to work with Kustard?

Our brand consultant suggested Kustard. We gave them a test case scenario to give us a sense of what they could do. They did very well and we gave the project to them.

What is the status of this engagement?

We started working together in December 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They were very reactive to making changes and making the data appealing to the runner. They succeeded in developing our concept and creating a brilliant end product. They were innovative and played a major role.

How did Kustard perform from a project management standpoint?

We had detailed meetings with their founders. They debriefed the developers and came back with the final products. They made whatever changes we required. The turnaround time has always been less than estimated. Even though it’s a tough process, it was easy with them.

What did you find most impressive about them?

I’m impressed by their approach and their hunger for success, for more products, and to deliver on time. Their presentation is classy and their design is minimalistic but appealing. They’re very straightforward. They’re a happy partner and that makes our life and work easier.

Do you have any advice for potential customers?

Understanding the market and the end customer will make product development more effective. They should check in with the end customer who will benefit from the service or product.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Android App Dev & for Business Incubator

“From their brilliant gamification idea to app execution, Kustard made our signature event a fantastic experience.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Nov. 2016 - Jan. 2017
Project summary: 

Kustard built an Android app with Bluetooth Low Energy modules to monitor attendance and engagement at an annual event. They interviewed attendees to solicit user feedback and analyzed the resulting metrics.

The Reviewer
 
1000-10,000 Employees
 
Mumbai, India
Gaurang Shetty
Founder, Maker Mela
 
Verified
The Review
Feedback summary: 

Kustard conducted thorough user research and sophisticated data analytics to provide valuable insight on which stalls had the most engaging topics. The team outpaced a challenging 45-day timeline to deliver the app 15 days ahead of schedule. They seamlessly collaborated with three stakeholders.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I lead the Facebook Developer Circles Mumbai and am the CEO of RiiDL. Our community-building events, labs, and startup incubator facilitate innovation, research, and startups on campus. We’re funded by the Indian government’s departments of science and technology and biotechnology.

Innovators from across the world travel to our “Maker Mela” gathering, the largest of its kind in Asia. During three-day sessions, entrepreneurs can showcase their innovations and meet industry leaders and potential investors. Minimal viable product (MVP)-building lab workshops offer peer-to-peer learning. The resulting products are pushed to our startup incubator. These office spaces include resources like subject-matter experts in the social, mobile, analytics, and cloud (SMAC) verticals. This facility has helped launch companies from the embedded electronics, biotech, healthcare, and agriculture tech domains.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kustard?

Our high-volume event features over 100 maker stalls. In collaboration with Facebook, we used Bluetooth Low Energy (BLE) modules to monitor the event attendees. We needed more insight on the interest level and modes of interaction around respective offerings.

SOLUTION

What was the scope of their involvement?

Kustard managed the end-to-end project from design to execution. Their entire team provided comprehensive support. They’ve only developed a mobile app for Android so far since we needed to test it immediately. The team proposed gamifying the entire event through our platform. After visiting each stall, attendees are given a token. The “winner” who collects the most receives an award.

They offered customer service for over 55,000 guests and conducted live interviews to solicit feedback. The information breakdown detailed types of innovators in attendance and the amount of time each group allotted to each attraction. Data analytics shed insight on which topics specific user demographics found the most engaging.

What is the team composition?

Our initial meeting was with Javed (Cofounder, Kustard). We appreciated not having to oversee which resources were assigned to our team.

How did you come to work with Kustard?

One of our friends recommended working with them. Kustard responded to our problem statement with a brilliant solution within just one week. After assessing their previous work and proposal, we began our engagement.

What is the status of this engagement?

Our collaboration started in November 2016, 45 days before our January 11th-13th event in 2017. Kustard delivered the final app on the 30th day of our engagement. Since Maker Mela occurs annually, we’ll most likely have new requirements for them to complete next year. We hope to build an iOS version of our app in 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The team’s output helped us define our entire project. Working promptly and diligently, they delivered the app 10 days before the deadline within just 30 days. I never expected any of the vendors we considered to finish our project as quickly as Kustard did. Aside from the execution, their critical support lay in deployment and soliciting feedback. The app achieved its main function, which was user research. Now, we better understand how our guests spend their time between different stalls. From their brilliant gamification idea to app execution, Kustard made our signature event a fantastic experience.

How did Kustard perform from a project management standpoint?

Kustard worked seamlessly with both our team and the Facebook developer community. We all collaborated through tools like Slack and Trello. The cofounder liaised with every relevant party as needed. Having one point person made it easy to coordinate. He broke down and executed all the data we provided on a case-by-case basis. He and his team managed every aspect of our project. They worked quickly within a tight 45-day timeline.

What did you find most impressive about them?

I appreciated how thoroughly they understood our requirements, which involved numerous parameters. They deftly managed demanding variables like BLA hardware and coordinating with three stakeholders. Accomplishing all this work within the span of one month was an impressive feat.

Are there any areas they could improve?

Having more international clients and resources in different time zones would serve them well. It’s important to get exposure to newer areas in the long run. I believe that Kustard has been working on AI and blockchain technologies. They should mention this in their profile. As a cutting-edge knowledge base, it would increase their market value. They’re doing a great job at the moment and should portray the entire range of their team’s expertise.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    No one else could provide the same service at that cost, and within the same timeline.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I have referred Kustard to our own clients, and I believe that they started a collaboration.

iOS & Android App Dev for Cricket Website

"Their team was great at following up on our questions and never made communication an issue."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Feb. - June 2016
Project summary: 

Kustard conceptualized and developed the scope of work, wireframes, prototypes for an app. They then launched the app for both iOS and Android platforms.

The Reviewer
 
11-50 Employees
 
Mumbai, India
Aditya Phatak
Product Manager, HoldingWilley
 
Verified
The Review
Feedback summary: 

The app launched successfully with full functionality and minimal errors. Kustard's team vigilance in meeting deadlines and delivering high-quality results is impressive. Their close attention to the business' needs, along with their exceptional work ethic, eased the development process. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am a product manager of HoldingWilley, a subdivision of Cartwheel Creative.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kustard?

We were facing some issues creating a cricket app with our tech team. We didn't have the technical expertise to create the app and hired Kustard to help us build the app from scratch.

SOLUTION

What was the scope of their involvement?

Kustard developed our app, HW Cricket, for Android and iOS. As the product manager, I gave Kustard our concept in terms of how to design the app, and what features it should have. Kustard conducted brainstorming sessions to discuss the scope of work. Once the scope was decided, they developed wireframes and prototypes and we selected the ones we liked. Then, their team handled the technical implementations and created the app. They worked with us through overall development timeline for 2–3 months.

They then continued to configure any bugs or technical issues that came up in-between.

What is the team composition?

They provided us a team of coders.

How did you come to work with Kustard?

They are a young and enthusiastic team. They were proactive in terms of bringing ideas. Understanding our requirements of what they had to build, their team was upbeat on starting on the project.  

What is the status of this engagement?

We started working with them in February 2016 and ended the engagement in June 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app has never crashed, has minimal bugs, and had no issues after launch. Kustard was also good at maintaining the quality of the final product.

How did Kustard perform from a project management standpoint?

We communicated via daily emails but also had face-to-face biweekly meetings. They were very timely with deadlines and came to our office to take notes on the scope of work— avoiding delays. Their team was great at following up on our questions and never made communication an issue. 

What did you find most impressive about them?

They impressed us with their empathetic evaluation of our needs— scoping it out properly and executing it well. Kustard stood out from the crowd with their excellent work ethic and their team always delivered high-quality work.

Are there any areas they could improve?

Although it’s not essential, it would be helpful to provide daily one-on-one meetings or have an additional communication channel of some sort.

Do you have any advice for future clients of theirs?

It's important to understand the technicalities and the scope. This will help them finish their job as quickly as possible.

5.0
Overall Score I am completely satisfied.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They are very good with deadlines.
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I am highly likely to recommend them to someone.
Verification

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Verification Level
Bronze
VERIFIED
Business Entity
Business Entity Name
Kustard Technologies LLP
Status
Active
Jurisdiction of Formation
India
ID
AAH-5248
Date of Formation
Oct 1, 2016
Client Reviews
VERIFIED CLIENT REVIEWS
12
OVERALL REVIEW RATING
4.8
Source
Clutch
LAST UPDATED
May 26, 2020