Krish TechnoLabs

Please describe your company and your position there.

I'm the CEO of a Digital Marketing Agency. Our main services are SEO and SEM but we develop Magento, Prestashop, Wordpress projects and Social Media consultancy as well

For what projects/services did your company hire Krish TechnoLabs, and what were your goals?

We've been working with Krish for several years. During that time we've shared many projects, M1 and M2.

How did you select Krish TechnoLabs and what were the deciding factors?

We have tested different partners all around the world. Krish has a very important number of certified Magento developers. This skills are very difficult to find in our country and the partnership with Krish allows us extending our capacity so that we can afford very complex projects successfully with HR flexibility.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work ranges from rapid maintenance actions to complex migrations

How many people from the vendor's team worked with you, and what were their positions?

We've been working with around twenty people having different positions (developers, analysts, project managers, account managers...)

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They met our expectations from the start but I can say that the coordinations between us is even improving as time goes by

Describe their project management style, including communication tools and timelines.

They work with a PMS, and most of the communications are managed thru it. But they are very flexible and we can get in touch through Skype, email, videoconference, and more with agility and flexibility.

What did you find most impressive or unique about this company?

Their skills, quality, and significant work capacity have earned our trust.

Are there any areas for improvement?

I think all of us have areas for improvement, but there is nothing important to be pointed here

Please describe your company and your position there.

I'm the Digital & Innovation Manager for a large operations consulting firm.

For what projects/services did your company hire Krish TechnoLabs, and what were your goals?

We hired Krish to help us build an e-commerce site using Magento, including products from many different vendors.

How did you select Krish TechnoLabs and what were the deciding factors?

Krish had the right expertise (Magento), price point, and credentials.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We built the site targeting three major releases - an internal release, a soft release, and then a full public release. We worked with Krish through the whole process including weekly meetings and semi-weekly pushes during busy periods.

After meeting our release targets, Krish continued to help maintain the site with ad hoc updates.

How many people from the vendor's team worked with you, and what were their positions?

At any given time there was one project manager with ~2-3 engineers and an account manager.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The primary objective for Krish's work was to build the site according to our inputs in the time required and they were consistently able to meet those targets.

Describe their project management style, including communication tools and timelines.

They have been responsive and timely at all times whether we had more requests than normal or fewer. Communication has been a primary benefit - we are able to set up a meeting with them at anytime just as we would someone in our own company.

What did you find most impressive or unique about this company?

In addition to communication, they have been very helpful in training our team in how to manage what has been developed, an immense help for the future

Are there any areas for improvement?

At times it felt that when new updates were pushed into production, previous updates were omitted or in need of correction that was not initially planned for. This lead to some repeat work, although this was always performed.

Introduce your business and what you do there.

I’m an administrator at a high-performance coding services company.

What challenge were you trying to address with Krish TechnoLabs?

We initially had a Magneto Community version of the site. I was looking to engage with an agency that understands the platform and how it operates. Before we were working with a marketing firm and I needed a highly-rated, Magento-certified agency to take a current assessment of our site and take advantages of the features we weren’t fully aware of.

What was the scope of their involvement?

I provided Krish TechnoLabs with a list of objectives we were seeking to attain on our site. Their team did a complete assessment of our website, even into areas that I didn’t mention. They came back with a detailed presentation and brief, discussing what elements were insufficient and their recommendations for making the site more competitive. As a result, the platform was redesigned with a new set of functionalities.

What is the team composition?

 Bharat (Manager–Support Services, Krish TechnoLabs) is my main point of contact. We engage with around four–five of his team members that work on different aspects of the site.

How did you come to work with Krish TechnoLabs?

I found Krish TechnoLabs online. I searched for a variety of companies with a background in web development. I interviewed several but chose Krish TechnoLabs because of their knowledge and professionalism.

How much have you invested with them?

We’ve spent around $20,000.

What is the status of this engagement?

We started our engagement with Krish TechnoLabs in August 2017, and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We’ve had more website hits and higher user satisfaction due to Krish TechnoLabs. Users can easily check out the site on their desktop and mobile device. We’ve seen increased sales on the shopping component of the platform. Krish TechnoLabs provides ongoing managed support services, including hosting the site.

How did Krish TechnoLabs perform from a project management standpoint?

Bharat acts as our project manager. Their team is responsive and gives me the budget ahead of time. I set the projection of each particular task. They alert me of any security issues or updates that the site needs. Krish TechnoLabs is easy to work with. They’re relatively small, so I always receive responses and work quickly. I’m always in the loop on who is working on what. Krish TechnoLabs delivers a different experience than what I’ve had with other service providers.

What did you find most impressive about them?

I appreciate that their team went all out to accentuate their goal to assist our company. We service a particular industry. Through the presentation they provided, it is apparent that they took the time to look at the industry as a whole. Krish TechnoLabs also delivered services we didn’t expect. They served us with tips to gain marketing numbers and recommendations on how to build brand awareness.

Are there any areas they could improve?

Honestly, I don’t think they could do anything differently. I can ask their team to do anything. Krish TechnoLabs comes up with suggestions and sends our seasonal presentations to help with marketing. Their team initiates proposals and completes my requests.

Do you have any advice for potential customers?

Clients should do their research and talk to a couple of firms to compare and see the value that Krish TechnoLabs will bring to their project. Even though they’re based overseas, their communication is excellent which benefits their management of sites.

Please describe your company and your position there.

I am a web developer and graphic designer for K9 Kennel store.

For what projects/services did your company hire Krish TechnoLabs?

We have engaged Krish TechnoLabs over the last year to help us maintain and update our Magento e-commerce sites.

What were your goals for this project?

Our aim for this engagement was to get our site up and running. We needed to make sure it didn’t have any issues that would prevent our customers from purchasing products from our company online.

How did you select this vendor?

I researched options for vendors and read customer reviews. After an extensive look at the services they offered, we discussed a payment and hours plan that worked for both of our teams.

Describe the project and the services they provided in detail.

Krish TechnoLabs provided Magento-based web site development services.

What was the team composition?

The team from Krish TechnoLabs is made up of several highly educated people who work well together.

Can you share any information that demonstrates the impact that this project has had on your business?

The services Krish Technolabs provided have prevented our site from crashing. They’ve worked hard to keep it up-to-date.

How was project management arranged and how effective was it?

Krish TechnoLabs manages the project through a content system. It includes communication features that enable us to convey issues we need them to resolve. The team fixes problems quickly and easily. 

What did you find most impressive about this company?

I was most impressed with how knowledgeable Krish TechnoLabs was about the system we’re using.

Are there any areas for improvement?

Not at this time.

Introduce your business and what you do there.

I'm the IT manager for Hollywood Suits, Inc., a clothing manufacturer, wholesaler, and distributor of men's suits and accessories. 

What challenge were you trying to address with Krish TechnoLabs?

We engaged Krish to help redesign and develop our website, which had many bugs and issues from a previous developer. 

What was the scope of their involvement?

Krish provides ongoing development services. They initially fixed a lot of the issues we had with our previous Magento website, including issues with the layout and speed. They've since added several extensions and modules as needed.

What is the team composition? 

My main point of contact is a senior developer, along with three or four other developers.

How did you come to work with Krish TechnoLabs?

Our Magento partner recommended them.

How much have you invested with them?

We've invested about $30,000 thus far. 

What is the status of this engagement?

We've been working with them since May 2008, and we intend to continue working with them for a long time.

What evidence can you share that demonstrates the impact of the engagement?

Krish significantly improved our previous website, fixing the many issues that were preventing users from being able to access certain functions. Thanks to their efforts, our sales team can operate more efficiently and focus more on marketing. 

How did Krish TechnoLabs perform from a project management standpoint?

They're great at communicating and documenting their work. We generally communicate through tickets and touch base a couple times a week. Despite their location and time zone difference, they're very responsive. 

What did you find most impressive about them?

Unlike other vendors we've worked with, they're able to take on any development projects we send their way.

Are there any areas they could improve?

I can't think of anything. 

Do you have any advice for potential customers?

Not really. I think they're very capable and able to take on many development projects, especially involving Magento. 

Introduce your business and what you do there.

I’m the Marketing Director for Pacelli Sports. We’re a wholesale company that supplies local sports teams, businesses, and colleges with high-quality sportswear.

What challenges were you trying to address with Krish TechnoLabs?

We needed to improve our Magento website with new features, but our previous provider was expensive and their turnaround times weren’t great. Therefore, we searched for new developers to better accomplish our web design goals.

What was the scope of their involvement?

We put together a list in-house of website improvements in-house and sent them to Krish. They replied with an outline of what was doable and how long each task would take. Alongside that, they made their recommendations to improve the site’s usability. We merged the two lists and came up with a practical web design roadmap.

They provided a lot of features that are useful for our company. We have many products with different colors and ranges. To display this better, they added a navigation bar to the left side of the page that filters products by color, gender, size, etc. Using this navigation system, we can quickly show customers everything available to them within their requirements.

How did you come to work with Krish TechnoLabs?

We came across them and a few other companies on Magento’s website as they were listed as partners. We sent out several emails and talked to different developers, but Krish was the first to follow up with us after the initial phone call. Even after providing a full quote they reached out again to see if we were happy with that or if they could do anything else. This proactive approach and attention to detail are why we hired them.

How much have you invested with them?

We spent €7,500 ($9,297 USD) for the initial development work. The total investment cost is higher because they provide ongoing maintenance that we purchase in 60-hour blocks.

What is the status of this engagement?

The website project took place August 2016­–September 2016.

What evidence can you share that demonstrates the impact of the engagement?

Our previous website was slow and not user-friendly. Since working with Krish, we’ve seen an increase in site traffic and a decreased bounce rate as well. The navigation bar is a useful selling and marketing tool.

How did Krish TechnoLabs perform from a project management standpoint?

They were in constant communication with us either through phone or email. Even if we forget to reply to an email, they’re quick about following up with us. They have an OrangeScrum they keep updated so we can see where they are in processes. It’s been a very transparent relationship. We did notice bugs in the test site, but they were fixed by the time the site went live. Everything was completed on-time and within budget.

What did you find most impressive about them?

Quality can be expensive. For the service they offer, they’re a very good value. They’re responsive, they get work done, and keep in touch with us.

Are there any areas they could improve?

They haven’t done anything wrong for me to suggest improvement as they resolved any minor issues we had. They’ll email us about a new patch available before we’ve even heard of it. We’re very happy with them.

Do you have any advice for potential customers?

Be clear and precise with communication. We often send Krish edited screenshots of what we want because it’s always easier to describe something with a picture.

Introduce your business and what you do there.

I am the e-commerce manager of Tavola, a specialty retail store offering kitchenware, appliances, and bakery products. We are headquartered in Dubai and have 30 retail stores across the Middle East.

What challenges were you trying to address with Krish TechnoLabs?

We had a custom-built e-commerce shop that had a lot of problems; the user experience was not great and it was completely un-optimized. We decided to re-platform on Magento.

What was the scope of their involvement?

They worked on our e-commerce store, Tavolashop.com. They performed all the frontend design work and transferred all our existing catalogs, orders and customer base from the old platform to the Magento one. They also took care of the integration with our ERP system. Krish also worked on a performance optimization project for improving the loading time and general speed of the website. The project is complete, and now we have a maintenance contract with them through which we can take care of any future requirements.

What is the team composition?

They assigned a business analyst who gathered our requirements. He passed those to a project manager who interfaced with me. There were a couple of developers working under him. I am currently liaising with a Magento developer. If we need additional features on the frontend or performance optimizations, he can pull in other resources from Krish.

How did you come to work with Krish TechnoLabs?

After we gathered our requirements for the Magento platform, I spoke to several certified partners, mainly in India which is closer to us. We wanted a cost-effective solution. I spoke to six or seven certified Magento providers and chose Krish because they understood our business requirements well and proposed the right solution. They also gave us a good price compared to other providers who were demanding three times as much.

How much have you invested with them?

The total cost of their services from the beginning until today has been around $35,000­ to $40,000. The initial solution cost around $15,000 and our maintenance contract costs around $25 per hour. We have also undergone an optimization project which cost us $4,000.

What is the status of this engagement?

We started working with Krish in January 2015. The project took three months and we launched around April of that year.

What evidence can you share that demonstrates the impact of the engagement?

Since 2015, our traffic has grown tremendously. In terms of transactions, we have grown sevenfold since launching the new platform. Krish’s performance optimization work helped increase our conversion rates drastically.

How did Krish TechnoLabs perform from a project management standpoint?

Everything was done on time and within budget. They use OrangeScrum as a ticketing system, and we communicate over Skype. The team is very responsive, getting back to me within a few minutes.

What did you find most impressive about them?

Within their company, they have a few specialists for the server side, the frontend, and the Magento core solution. Krish is a one-stop shop for all our Magento needs which means that we didn't have to look at different places for various services. Also, they have very good prices.

Are there any areas they could improve?

They could do a better job in terms of quality assurance. Krish has sometimes submitted features that were not 100% tested and we found minor bugs or elements that were not working right.

Do you have any advice for future clients of theirs?

Krish is one of the best, most cost-effective Magento solution providers on the market. They have a good team with strong expertise in the area. I would definitely recommend them to any client, but I would advise that person to have requirements well laid out upfront, using as much detail as possible. Even if the client doesn’t have that, Krish has enough expertise to guide clients to come up with the right solution.

Introduce your business and what you do there.

I'm the creative director of Georgette Klinger, a makeup and skincare line based in New Jersey. In my position, I handle everything from design to the website.

What challenges were you trying to address with Krish Technolabs?

Since our company is not experienced with coding, we needed a team of coders to constantly work on the website and keep it updated and maintained.

What was the scope of their involvement?

We began the project with an audit, where they broke down the website and created a report of what needed to be worked on and listed things that weren't functioning properly. After we fixed all those issues, we began adding new features. In terms of technology, the coding languages they used to create the product were HTML, CSS, Java, and PHP.

The team created several key features for our website. They built a page showcasing a free sample program our company offers. Our site contains a database of ingredients with links to related products that customers can instantly buy from that page.

What is the team composition?

Two designers from Krish Technolabs were assigned to this project.

How did you come to work with Krish Technolabs?

We looked for potential vendors on the Magento recommendations list, which includes agencies that have passed a specific screening test. I called several teams, and Krish Technolabs was the most cost-effective option. I asked for recommendations and referrals, which they handed over very quickly. Affordability was the main criteria we used to make our decision.

How much have you invested with them?

We've spent $10,000 on their services.

What is the status of this engagement?

We started working together in August 2017, and our engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Internally, we've been happy, and the website is significantly improved in terms of quality. All of the features and functionalities we requested for them to build are included on the site. Their work was not always on time, to be honest. We experienced minor delays here and there, but their work was mostly good.

How did Krish Technolabs perform from a project management standpoint?

We mostly used Skype and orange scrum to communicate. When we interacted with them, they were responsive to any feedback we gave them and handled it positively. Being in different time zones posed some challenges.

What did you find most impressive about them?

They're very affordable.

Are there any areas they could improve?

They could work on their turnaround time to get the work done more quickly.

Do you have any advice for potential customers?

Due to time zone differences, be prepared to stay up late.

Introduce your business and what you do there.

I’m co-founder and VP of Marketing at Mybinding.com. We’re an online office retailer.

What challenges were you trying to address with KrishTechnolabs?

We wanted to replace our existing Magento support partner, which had provided unreliable service. The new agency needed to be thorough and cost-effective as well.

What was the scope of their involvement?

We passed our entire development environment to them. They audited our incomplete projects and ongoing web stabilization issues before initiating any work.

The largest project has been making our site mobile responsive. Other updates include a single page checkout, enhanced navigation, and new headers. The team has also done A/B testing, bug fixes, and integration implementations within the ERP.

Since engaging them, we’ve switched hosting partners and hired additional third party vendors. These moves have been in conjunction with their focus on site speed and performance optimization.

What is the team composition?

I have one full-time developer on my account. He brings in frontend developers or other specialists as needed.

How did you come to work with KrishTechnolabs?

met them at a Magento trade show. For research, I screened several references and reviewed their past work. Pricing and their work hours structure were also important factors for me.

What is the status of this engagement?

Work started August 2016 and is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Our conversion rate has increased. That’s been a significant change.

I’m confident in their work and testing quality. The team’s performance is impressive compared to our old developers, whose implementations often resulted in catastrophic breakdowns that required us to rollback enhancements.

How did KrishTechnolabs perform from a project management standpoint?

We use a ticket management system to assign and monitor the nearly 15 projects occurring at a given time. Given the 12-hour time difference, this tracking tool makes project management and status updates convenient and efficient.

We do communicate via phone as their mornings and our evenings overlap. Otherwise, we’ll put in late nights to talk in real time.

What did you find most impressive about them?

They’re incredibly efficient and reasonably priced.

Are there any areas they could improve?

They need to coordinate hours and time zones better.

Do you have any advice for potential customers?

We didn’t prepare enough for how they’d integrate into our system. New clients should figure that out prior to engagement.

Clear expectations and good communication are also important for offsite vendors and ticket systems. Likewise, describe what the final product should look like when assigning tasks. That extra step will help them meet expectations.

Introduce your business and what you do there.

I'm the founder of Rockline Enterprises, a wholesale and drop shipping supplier of licensed rock-and-roll merchandise – licensed band T-shirts, sweatshirts, hats – to online retailers, brick and mortar stores, and small chain stores.

What challenges were you trying to address with Krish?

We were launching a drop shipping program for our online retailers. Since we have hundreds of retailers in our program, we were looking to upgrade our site and move it up to a new platform – Magento. We needed a company to help us with those needs.

What was the scope of their involvement?

They managed the entire process of building the new platform and the website, moving us from our previous cart to Magento, and adding customized and B2B [business-to-business] functionality to the site. 

Since then, we've had them on retainer for doing online Magento support for our entire company: they perform design upgrades and custom programming, create new extensions for additional functionality and resolve minor bug issues.

What is the team composition? 

We've had contact with 2–3 people, but we generally work through our project manager.

How did you come to work with them?

We were shopping for an offshore developer, mostly in India, to keep our costs down. It was a long process and we conducted a lot of interviews and Skype calls. We also called their references – U.S. companies that had worked with Krish in the past.

What is the status of this engagement? 

We started working with them in November 2016 and they remain our hard-core programming and development team.

What evidence can you share that demonstrates the impact of the engagement?

After we launched the new website, we saw an almost exponential growth in our drop shipping program. The initial buildout enabled us to offer data feeds and product information and images, all of which our online retailers need.

Their attention to detail and communication have been very good (we were concerned about communication when we chose an offshore developer, but they exceeded our expectations). Their English is excellent and they quickly respond back, which is important to us, especially when we have forward-facing questions or a client who can't place an order on our website.

How did they perform from a project management standpoint?

They kept us updated on what was happening throughout the buildout of the site. The project fell slightly behind the schedule, but they clearly communicated to us the reasons and the challenges they were dealing with, getting the project back on track quickly. We mostly communicate via email, but if there's something urgent, we use Skype or talk on the phone.

What did you find most impressive about them?

There're many companies overseas that know technology, but Krish has been great at timely, back-and-forth communication, which has helped us build our relationship with them.

Are there any areas they could improve?

We had a very positive experience with them. It would probably be good to have a project management tool where we could see all of our projects. Their project management portal seems to be set for their internal team, so it's not quite clear to us how to use that software.

Do you have any advice for potential customers?

Know exactly what you want from them and define the scope of the project and the timeframe. That sets the tone for the whole relationship and is part of the reason our original project went so well.