KRFTWRK

Introduce your business and what you do there.

I’m the CEO of Muscle Wise. We provide a medically supervised diet program. It’s a vertical program that involves coaching and the provision of products to clients that need to lose weight for medical reasons.

What challenge were you trying to address with KRFTWRK?

We’re a venture startup, so they worked from scratch on designing our e-commerce website. They also set us up in connection with a virtual platform for our app, which they developed for both iOS and Android.

What was the scope of their involvement?

KRFTWRK developed the skin for the app. We have four separate linked platforms, and they helped us with the patient-facing skins rather than the backend. They made sure the app looks like our website from the patients’ point of view.

They created the content based on interviews, market segment research, and more. I put together six websites for different business over the years, and this was the most in-depth process I’ve seen to build a website. They evaluated our competitors and the market, determined our key demographics, and designed the site to appeal to that segment.

They helped us with logo design and branding, and SEO was part of the copywriting process for the website.

What is the team composition?

I work with four different individuals. Our main point of contact was their digital account manager, and I also interacted with a content specialist, a performance lead partner, and one final resource.

How did you come to work with KRFTWRK?

One of my partners had worked with them at a previous business. He recommended them and we moved forward with it.

How much have you invested with them?

We’ve spent around $30,000–$35,000 so far.

What is the status of this engagement?

We’ve been working together since August 2021. The website launched in December 2021, and we’re not engaging them for other projects around marketing.

What evidence can you share that demonstrates the impact of the engagement? 

The website is live and fully functional. We had to update a few pieces of content based on changes from our side, but they produced everything that we required on time.

They stuck to timelines and budgets — keeping us on track, even.

How did KRFTWRK perform from a project management standpoint?

Their communication was very professional and organized. Expectations were clear, as well. Figma helped us collaborate, as did an internal staging site that we were granted access to. We also had Zoom meetings.

What did you find most impressive about them?

They ran a delineated process in terms of setting up the project, organizing it, asking us questions about our objectives. In my experience, I’ve never seen a better-run project. Their process was akin to rolling out an entire system, rather than a single website. All we had to do was provide content; they did all the interviewing and research. They were above and beyond every other partner I’ve encountered in this area.            

Are there any areas they could improve?

I can’t think of anything that would have improved the outcome.

Do you have any advice for potential customers?

If you follow their process, then it will challenge you to produce a better product that you imagined. They’re not the most affordable, but you absolutely get what you pay for. You have to bring the vision, but they will improve upon it.

Please describe your company and your position there.

I'm the Founder and CEO at MasterHealth. I built this company to help millions of people reach their health goals, not just dream about them. MasterHealth is a mobile-first platform to deliver immersive consumer health programs – a mix of high-quality video lessons, coaching and connection with others, and emphasis on action taking and tracking.

For what projects/services did your company hire KRFTWRK, and what were your goals?

I hired KRFTWRK to rebrand my business and build a website to promote it. We designed a logo, brand guidelines, a communication strategy, a 12 page website, and they also supported us with custom app animations and video animations. Our goal was to have a brand that appealed to our end user and that could scale with us, as well as having a website that could serve as a lead generation tool which we could easily publish to, add new programs to, and visually convey our unique value proposition.

How did you select this vendor and what were the deciding factors?

We interviewed a few, and ultimately felt like the portfolio quality and people at KRFTWRK were the right ones to work with for this project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started by going through a workshop exercise to get aligned on the product, our audience, past learnings, and design direction. KRFTWRK then presented moodboards and a communication strategy and we had a few rounds of revisions before arriving at the final ones. We then went into logo concepts, and website copywriting. Once copy was approved, the team designed the core web pages on Figma as HiFi concepts for both desktop and mobile. They then delivered brand guidelines for the new look. Alongside this, we worked with their animator to create in-app animations as well as trailer animations for our courses. Once this initial phase of the project was complete, we moved into build. The site was built on Wordpress with Elementor and everything was done on a staging site before going live. They built out the front-end for a 'Text Me The App' service that was then implemented by our backend team. Before launch, they spent 2 weeks doing QA on the site, during which time I had full access to the staging site. They also optimized the pages for SEO. Post-launch, they hosted a 1 hour training session on how to update and edit the site.

How many people from the vendor's team worked with you, and what were their positions?

There were 7 team members working on the project. A project manager led us through timelines, weekly reviews, and creative approvals, a developer who built out custom post types, set up integrations, and optimized the site for speed and responsiveness, a copywriter, an animator, and three designers, one focussed on logo, one on creative direction, and one on site build.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since launch, we've received a number of really positive comments related to our brand design and website. Thanks!

Describe their project management style, including communication tools and timeliness.

The KRFWRK team did a good job communicating via Slack (primarily) and email. We also connected for weekly check-ins to give feedback on progress, and ensure there were enough opportunities to shift gears in different directions if needed.

What did you find most impressive or unique about this company?

They're great at working with clients. They deliver projects on time. And beyond our first project, I've continued going back to them to help with several technical and design challenges that we've needed to work to overcome.

Are there any areas for improvement or something they could have done differently?

They've been great. If bugs arise due to changes with configuration settings, plug-in updates, etc. they've been easy to reach and accommodating.

Introduce your business and what you do there.

I lead the marketing team of Lightyear Health. We provide specialty healthcare to adults in skilled nursing facilities, including assistance on conditions related to aging and medically complex chronic illnesses. Our company is remote-first, with most of our employees based in the US and Canada. However, we currently only provide medical services in the US.

What challenge were you trying to address with KRFTWRK?

We went through a rebrand process in July 2021, so we engaged with KRFTWRK to help us bring that brand to life digitally. We wanted to go from our almost nonexistent website to a fully functional website that could handle inbound leads.

What was the scope of their involvement?

We started our engagement with KRFTWRK by going through a very detailed workshop about who we were, who our audience was, which were our goals, and what functionality we needed on the site. Based on our input and the brand book we provided them with, they put together various concepts and came back to present them.

After choosing one of their concepts, KRFTWRK started designing the site. They completed the entire design, built the site on WordPress using Elementor, and launched it within three and a half months. The deliverables included over 20 pages of template designs and copywriting, a job-board integration with Greenhouse, and a lead-capture integration with HubSpot.

When building this site, our priorities were split between generating demand and improving our recruitment efforts. Thus, we spent a lot of energy deploying the about us section of the site, integrating the job board with Greenhouse. During this side of the project, KRFTWRK helped us streamline the job application process to ensure that the candidates’ experience was top-notch.

What is the team composition?

I interacted primarily with a team lead from KRFTWRK, but I also met with a designer, a copywriter, and a project manager during our weekly calls. Additionally, a development lead came in and out as needed to connect with me on various things.

How did you come to work with KRFTWRK?

KRFTWRK came recommended to us for a product UI design project around May 2021, and from May–June 2021, I worked with them on updating our product’s UI. We had such a good experience with them on that project that we decided to engage with them again.

Another important consideration for choosing them was that they outbid on this project. We were working with another agency on our rebranding project, and they could have taken care of the website. However, KRFTWRK gave us a better price and a faster timeline, so we decided to build the site with them instead.

How much have you invested with them?

We spent around $50,000 CAD (approximately $39,000).

What is the status of this engagement?

We kicked off this project at the beginning of July 2021, and we launched the site in mid-October 2021. However, I’ll continue to use their services for ongoing maintenance, and we will collaborate on other projects.

What evidence can you share that demonstrates the impact of the engagement? 

The candidates’ feedback about our website has been amazing. They love the application experience, think that our site is sleek, and clearly understand what we do. Additionally, it doesn’t look like a traditional healthcare company website, which is what we looked for.

I don’t have any exact numbers regarding metrics and statistics, but anecdotally, I can say that our traffic has more than doubled after launching the new site. A great thing about our site is that it was built with a drag-and-drop solution, making it easy to manage for our team. However, we still reach out to KRFTWRK if we have any issues.

How did KRFTWRK perform from a project management standpoint?

Working with KRFTWRK, we didn’t have any project management issues at all. They used Sigma to do weekly status updates, and we worked on a sprint-based model to keep the project moving. Additionally, the team was very responsive. Whenever we had an issue, we sent them an email, and they troubleshot it immediately.

In addition to Sigma, they used Active Collab. We also had a Slack channel, and we held weekly calls. Additionally, KRFTWRK sent a follow-up note after each call via email if there was anything that needed to be addressed between calls.

What did you find most impressive about them?

KRFTWRK understands the high-growth startup culture very well. Whereas a traditional agency can take months to deliver their work due to strict internal processes or a corporate approach to projects, KRFTWRK is there, collaborating closely with their clients. They’re very willing to help their clients scope out projects effectively so that it takes the internal team the least amount of effort moving forward. Additionally, they constantly try to get an MVP up and running quickly, willingly iterating on it as much as needed.

They understand what it is like to be a growing startup, and they help them grow as quickly as possible. This characteristic sets KRFTWRK apart from other agencies because they act as an extension of their clients. In addition to that, we were very happy with their price.

Are there any areas they could improve?

It would be good if KRFTWRK built avenues to understand the US market better. My constructive feedback may seem specific to our industry, but the time we spent getting them up to speed about our industry could have been better. We spent a lot of time refining the messaging and copywriting, as well as teaching them about our company. However, I don’t know if there was a way for them to get up to speed faster before starting working on our copywriting.

Do you have any advice for potential customers?

Let them drive the project, and do your best to meet their deadlines. KRFTWRK is very effective at managing projects to meet deadlines. Any time our project fell off a deadline was because we weren’t meeting our timelines.

Introduce your business and what you do there.

I’m the co-founder of a micro-mobility company called Dega.

What challenge were you trying to address with KRFTWRK?

We brought KRFTWRK on to build our brand because we’re a consumer-facing company.

What was the scope of their involvement?

At the beginning of the project, we went through a discovery process with them. Together, we created several mood boards to determine what our vision for the brand was. We went through a couple of iterations and narrowed down what we wanted to focus on. Then we shifted our focus to creating our color scheme and logo.

After that, they started designing our website. KRFTWRK handled everything from copywriting to visuals and moving graphics.

What is the team composition?

We worked with one point-person, a designer, and someone else who helped with design.

How did you come to work with KRFTWRK?

I really liked our software provider’s website, so I asked them who had built their platform. They made the referral and connected us to KRFTWRK.

How much have you invested with them?

We spent about $7,000.

What is the status of this engagement?

We started working together in December 2020 and ended we’re about to wrap up the project.  

What evidence can you share that demonstrates the impact of the engagement? 

So far, we’ve received amazing feedback. The final product is much better than what we expected. Even though we had high expectations, they outperformed them. I’ve already recommended KRFTWRK to a few other companies because I’m so happy with how our project worked out.

How did KRFTWRK perform from a project management standpoint?

They were very communicative and helped us refine our vision. Their project management was their strong suit. We weren’t sure that we knew what we wanted and kept changing our minds. Still, they were responsive whenever we asked them to make changes.

They were always on top of deadlines and always scheduled upcoming calls to keep the project moving on to the next step.

What did you find most impressive about them?

I was impressed by their creativity. They took pride in their work and were genuinely invested in the outcome of our project. Their dedication shows in how the final product turned out.

Are there any areas they could improve?

I didn’t find anything they needed to work on.

Do you have any advice for potential customers?

New clients should have an idea of what they want, but they should be open to suggestions from KRFTWRK. Their creative ability exceeded our expectations and that added a ton of value. If we hadn’t considered their ideas, I don’t think we would have had such a successful engagement.

Introduce your business and what you do there.

My organization is AgeRate. We’re a biotech startup that provides direct consumer blood testing for health and longevity traits. My position is CEO and co-founder.

What challenge were you trying to address with KRFTWRK?

We were trying to create wireframes for our mobile app. We also needed branding.

What was the scope of their involvement?

KRFTWRK started out with low-fidelity wireframes. We went through several iterations before landing on the final versions and moving onto high-fidelity wireframes, which is where the look and feel and a lot of the branding aspects were fleshed out. They also presented us with mood boards and a logo for the app.

What is the team composition?

There were four people I primarily interacted with, including Justin (Founder & Product Lead), Meagan (Digital Project Manager), and two designers.

How did you come to work with KRFTWRK?

We reached out to a number of different firms. In our initial call with Justin, it was clear he understood what we wanted to do. The primary deciding point for us was that they had experience working at startups in the past and their past work was excellent.

How much have you invested with them?

We invested about $30,000.

What is the status of this engagement?

We worked together from November 2020–January 2021.

What evidence can you share that demonstrates the impact of the engagement? 

We don’t have any quantitative metrics for the quality of work, but we’ve done some customer interviews and the feedback has been great so far. Internal stakeholder buy in and customer reviews are our two main metrics so far, and they’ve both been really positive. 

The look and feel of the app resonates with everyone. It’s easy to navigate. We’re very pleased.

How did KRFTWRK perform from a project management standpoint?

The communication was very open. KRFTWRK took our suggestions and feedback and incorporated it throughout the project. We had weekly calls, and the project was run in a sprint format, which we thought was great. 

It wasn’t like we gave them the project and they went to their office and did it on their own. They gave us weekly demos and were really thoughtful about seeking our feedback, which is a great way to operate. Plus, Meagan was an excellent project manager, and it was great working with her.

What did you find most impressive about them?

The main thing I’m impressed with is that they really listened to us. KRFTWRK took our idea for the brand and really made it happen. 

We’ve worked with other designers in the past, and it can definitely be a long process to get them to produce something that really reflects our vision. KRFTWRK was able to figure it out really quickly and produce a great reflection in terms of what we wanted the brand to be and what we wanted the app to do. 

Are there any areas they could improve?

Nothing comes to mind. They did a great job overall.

Do you have any advice for potential customers?

Come to them with as much information as possible in terms of what you want to get out of the engagement. Be prepared so that you can make the most out of your time with them.

Introduce your business and what you do there.

I’m a physician with a fertility practice in North York. I’m the sole practitioner, so I run the business and the practice.

What challenge were you trying to address with KRFTWRK?

After relocating, I wanted to organically raise the profile of my business. I was still seeing most of my leads coming through from my previous location. While that was okay, my dropout rate began to increase because patients were having to travel so far to my new location. 

This was a challenge because of the volume and timing of fertility meetings. It helps to live closer to where a patient is being monitored. So, I wanted to increase my profile in my new location while appealing to a younger audience.

What was the scope of their involvement?

They handled digital marketing for me in an effort to raise my digital profile. That involved social media engagement through Facebook, Instagram, and LinkedIn. They’ve also created a blog for me as well as a newsletter. Additionally, they’ve targetted keywords as part of SEO initiatives.  

What is the team composition?

I suspect there are more people working in the background, but I collaborate directly with about 4–5 people. 

How did you come to work with KRFTWRK?

I have a friend who worked with the founder in the past. After explaining my situation to my friend, she recommended their services. I decided to call them, and we had an extensive and informative chat about my goals.

He suggested that I meet with one of her team leads. When she visited my office, I connected with her over our conversation. She seemed bright, creative, and personable. They didn’t have tons of healthcare experience, but they seemed like a strong team for the work.

How much have you invested with them?

We spend approximately $2,000 each month with them.

What is the status of this engagement?

We had initial conversations in early 2020 but waited to engage until the pandemic restrictions eased a little bit. They’ve been working with us since May 2020. 

Originally, we were working together on a three-month trial, but I’ve extended their contract until June 2021.

What evidence can you share that demonstrates the impact of the engagement?

They provide performance metrics on a bi-weekly basis. We still have some more work to do, but the numbers are moving in a positive direction. I’ve also had patients and customers praise the infographics and blog that they’ve provided as well.  

How did KRFTWRK perform from a project management standpoint?

Their communication is excellent and regular. We meet every two weeks, sometimes even more than that. I’m not very technical, but they’ve provided assistance whenever necessary without any judgment.  

What did you find most impressive about them?

Their creativity and ideas demonstrated through the graphics are very impressive. I also value their professionalism.

Are there any areas they could improve?

I can’t think of anything. I’d recommend them highly to others looking for a digital marketing team.

Do you have any advice for potential customers?

Make your goals very clear to them. They’re great at directing our conversations back to our goals. It’s clear that they put a lot of effort into addressing our goals.

Introduce your business and what you do there.

I’m the founder and CEO of SingleKey. We help landlords screen tenants with our credit and background checks. We also take away the risks of tenants damaging property or not paying rent with our rent guarantee program.

What challenge were you trying to address with KRFTWRK?

We needed help with customer acquisition, and that’s what KRFTWRK is good at.

What was the scope of their involvement?

They provide a holistic marketing management solution. KRFTWRK redid our website. They designed the content, the look and feel, and the theme. They run our paid marketing and help with branding. They manage our Google Ads campaign, which is our main channel for acquiring customers. They put together ads for Facebook and manage our Facebook campaign. In addition to that, they have helped us with marketing emails and setting up the chat on our webpage. They’ve helped us establish the marketing infrastructure that we need. Right now, they’re helping us with the US launch and optimization. 

How did you come to work with KRFTWRK?

Another investor in the company had a good experience with them, so they referred us to them. 

How much have you invested with them?

It varies, but it’s roughly $3,000 a month. We’ve spent at least $20,000.

What is the status of this engagement?

Our work together began in December 2019, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement?

This is the only marketing company I’ve worked with, so I don’t have a frame of reference. However, we’ve had good results. With their help, our sales have gone up about 30% every month. Cost of acquisition has remained steady, which is great.

They did a great job on the website; we got really good feedback from our customers. I’d give them a 9/10. For what we paid for, we’ve gotten a lot of value.

How did KRFTWRK perform from a project management standpoint?

We have weekly meetings to go over touchpoints and updates. During those meetings, we set up the goals for the next week and touch base on the progress of each item. Communication is usually via email. They’re also part of our Slack group. They’re very responsive; we can message them at any time, and we hear back immediately. If there are issues, they solve them right away.

What did you find most impressive about them?

They bring in a fresh perspective, as well as a fresh look and feel to marketing. They’re definitely on the younger side, so they are very well-versed on how millennials are searching for products and services. They provide a good, comprehensive solution. They tie in the technology with the website, content, and ads, and they bring that all together. The theme is consistent across our ads, fliers, and our site. They focus on putting together a holistic strategy to build a brand, as opposed to just trying to acquire some customers. They’re also very easy to work with.

Are there any areas they could improve?

It’s hard to say, since I don’t have a frame of reference. I would say that having some people with more in-depth experience in some of these areas would be very helpful.

Any advice for potential customers?

Look at the projects that they’re working on. If your company fits within the mold of those projects, then you’re good. I’d ask them if they have experience providing the services you need. The branding and marketing for a wealth management business is going to be very different from that for an e-commerce store, so make sure they have experience in your space.

Introduce your business and what you do there.

I’m the chief product officer and one of the co-founders of Bridge Financial Technology, a B2B software company that sells software for independent financial advisors.

What challenge were you trying to address with KRFTWRK?

I did a lot of customer-facing and data management work when I first started, but now I’ve shifted into the product side of our business. When we started, most of our developers were backend-focused, so we didn’t put too much thought into the frontend. We hired KRFTWRK to work with us on a UI/UX overhaul.

What was the scope of their involvement?

They helped us think through the philosophy of the product and how we could engage with it. Their main responsibility was making our software platform look better. The team started off by logging into the old version of our product and then helped to shepherd the entire process. Additionally, after completing the prototype, KRFTWRK conducted client interviews.

What is the team composition?

At any given point, we work with 2–3 teammates.

How did you come to work with KRFTWRK?

We met KRFTWRK at a conference for advisors and saw that they had experience with doing website overhauls.

How much have you invested with them?

We’ve spent about $40,000–$50,000.

What is the status of this engagement?

Our engagement began in June 2019, and it’s ongoing. The initial project is going to be wrapping up at the end of April 2020, and then, because of Coronavirus, we’ll be putting the larger project on hold.

What evidence can you share that demonstrates the impact of the engagement? 

We are very close to having the product fully in production. It was their idea to do a lot of customer interviews early on and throughout the process. When we’ve talked to clients and shown them prototypes, they’ve been incredibly excited. 

This has been a good way to make the process collaborative and make customers feel like they have an influence on the road map and the final product. Overall, we’ve received very positive feedback, even before the launch.

How did KRFTWRK perform from a project management standpoint?

Their communication has improved. There was a little bit of a lag in feedback time when we first started because we would only meet once a week. As soon as that situation was resolved, the process got better. 

We use a project management tool and we also have a channel with them on Slack, and KRFTWRK is always available, which is great. They’re very easy to get a hold of.

What did you find most impressive about them?

I haven’t worked with too many other designers, but what we appreciate about KRFTWRK is their experience in frontend development. They are able to put together a solid prototype that isn’t just a few screenshots or an image in Adobe. The team understands what a good deliverable looks like, thanks to their expertise. Our frontend developers have valued this.

Are there any areas they could improve?

It would’ve been helpful if, from the get-go, they had set recurring calendar meetings.

Do you have any advice for potential customers?

Use the prototype that they put together. Internally, KRFTWRK uses a tool called Figma, so the more you interact with it and leave comments, the better. This will be very helpful since the design process is much more iterative than other aspects of software development. 

Giving as much real-time feedback as possible also makes the weekly calls much more productive, because you’ll have something tangible to look at. 

Please describe your company and your position there.

Stryker Media Group Inc. is a Canadian advertising agency and I am the Founder and President.

For what projects/services did your company hire KRFTWRK?

We hired KRFTWRK to help us redesign our website to not only modernize it, but also to help with functionality.

What were your goals for this project?

To create a website that represented our brand better and help us engage with potential clients.

How did you select this vendor?

My team and I had worked with Pedro and Justin on previous clients of ours. I knew that they not only had a great process in place and strategy for building out great websites, but that they also had the technological know how and design acumen to create beautiful work.

Describe the project in detail.

The project included creating our website on WP. Previously it was done on WIX. KRFTWRK created the design and build fo the site. They helped us rewrite some of the content, created a video for the homepage and also hosts our site.

What was the team composition?

We had approx. 4 people work on our project. There was a project manager, coder, designer and content writer.

Can you share any outcomes from the project that demonstrate progress or success?

Our site does not currently get a lot of traffic, but that isn't because of the work KRFTWRK had done as part of the website redesign. We get a lot of our business through referrals so this isn't particularly an appropriate benchmark of success. However, we have received compliments on how professional our site looks and feels and I do believe that as a result of our redesign, the brand is now much more inline with our core values and services that we provide.

How effective was the workflow between your team and theirs?

Everything was organized and it was easy to get feedback from the team when needed. Response times were good and we enjoyed the processes that they put in place to keep us on schedule and on target.

What did you find most impressive about this company?

They utilize a lot of different planning programs to show prototyping and the look and feel of the sites they are building. The design work is really sharp and the team is great to work with! I would highly recommend them to others looking to create or work with online apps and the development of websites.

Are there any areas for improvement?

There is a bit of jumpiness to our website that came with the design that I wish wasn't there, but understand is part of the higher end design look and feel which cannot be removed as a result.

Also, I wish that they had installed a hubspot or other email management program on the back end (even as an add-on cost) so that emails or contact us forms coming in didn't go straight to my email box. Discussions regarding contact management platforms from the beginning would help add a lot of value. This is something that we could've worked out, but I failed to mention it to them at the time.

Introduce your business and what you do there.

I’m the marketing director at a technology-based healthcare firm that builds technology to expand access to quality healthcare. 

What challenge were you trying to address with KRFTWRK?

One of our technology products is a mobile app that connects healthcare providers to end-users. So, one of the challenges we were trying to solve was to generate qualified leads to get to our goal of monthly app installs, user registration within the product, and, ultimately, purchases.

What was the scope of their involvement?

They primarily manage all of our digital paid media campaigns, which involves managing and implementing media buying and planning, optimizing the cost for install, cost for enrollment, and cost for purchase. 

We did have campaigns running before we brought them on board, but KRFTWRK now helps us to hone in on our targeting capabilities within different social media channels. They also brainstorm new creative concepts and conduct testing and micro growth experiments. This allows them to determine the target market that interacts the most with our campaign with the aim of eventually converting them. 

The team has also redesigned one of our products — a mobile app — by improving UX and providing content writing services. The marketing team also collaborated with the product team to develop a new look and feel for some of our marketing collateral overall. Their role has evolved throughout our partnership.

What is the team composition?

We have two main points of contact, but when we need more design, product, or UX expertise, it’s always available to us. Our engagement is à la carte, so we have multiple points of contact. 

How did you come to work with KRFTWRK?

Our whole team works remotely, so I used to go to a coworking space near me, and the KRFTWRK team used to work in that same office. We put out an RFP to which I invited them to pitch along with other companies that we interviewed. 

The CEO and I both met with KRFTWRK in person to understand their work ethics and to see if they’d match our culture. They came up on top among some of the other companies we spoke to, so we decided to work with them.

How much have you invested with them?

We spend about $3,500 per month.

What is the status of this engagement?

Our engagement began in April 2019 and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

We’ve seen significant growth in our monthly install numbers and have managed to drive our cost per install down. We used to see anywhere from $7–$10 cost per install, which KRFTWRK has been able to bring down to about $3–$5 cost per install.

They don’t work like a typical agency; they are very nimble and always willing to adapt to our needs. We are a very fast-paced company and sometimes projects come unexpectedly. KRFTWRK is always open to taking on the projects and turning them around as quickly as they can.

The marketing collateral they created was on point and on-brand. In my experience working with various creative agencies, their response time and work ethics are amazing, which is why we continue to work with them.

How did KRFTWRK perform from a project management standpoint?

They’re very flexible. Internally, we use Slack to communicate, and we were able to add the KRFTWRK team to our Slack channel. This has made working with them very easy. They do have their own project management tools which I have access to. 

What did you find most impressive about them?

Their designers are very talented. Our mobile app is somewhat complex because it deals with the healthcare industry, which varies per state. But the team was able to grasp that and design flows and UX that made sense, all while making it simple. Overall, on the product side, their UX expertise is on par with what we were looking for. 

Are there any areas they could improve?

The team is very good at keeping up with the latest technology trends. However, that can sometimes be challenging because the client has to switch over to whatever new technology they're trying to use. 

The tools are not difficult to use; it’s the frequent changes in the tools that have been challenging. It has happened a couple of times which means that we have had to remember to keep up with them. Other than that, they still do a good job of keeping us aligned.

Do you have any advice for potential customers?

Don’t think of projects in silos; think holistically about what you want to achieve. One of the reasons why our relationship has been successful is that the product and marketing teams have been able to collaborate. Additionally, the more you keep them informed, the more helpful they’re going to be to you.