Please describe the scope of their work.
When we first approached them, we had the website for ticketing already running. We needed to redevelop the entire project from scratch. I briefed them on what specs were required. They took my information, and turned it into a complete manual of all the specs, with everything subdivided and listing all the needed tasks. I approved it, and they started the project.
They redeveloped the whole thing from scratch on a different platform. We discussed which platform would be best for my project. We ended up going with KPHP, and they’ve been on the project ever since. We go through a list of tasks and features that we want added. They spec it out, quote it, and start on the project. I primarily oversee feedback. There is a lot of Q&A involved since we have to test and resolve issues. I think they have a department for that as well.
What was your process for selecting Konstant Infosolutions?
When we decided to outsource, we looked at online referrals and watched videos on YouTube from people who were encouraging outsourcing. We decided to outsource at that point. Our first mission was a bit disastrous. We went with a company, sent them about $500, tried it, and it didn’t work out at all. We didn’t do a good job of reviewing the information and qualifying them. Instead of giving up and going back to what we had here, and having the same struggles, we realized we were hiring developers who weren’t qualified based on our budget.
Next, we found DataFreelancer.com through oDesk. Before that, it was GetAFreelancer.com, which was more known to us. We posted data and had a number of developers reviewed the information and post it. We were able to see the positive feedback, reviews, and other projects they did. We looked at two companies, one out of Atlanta, and one in India. We asked them for samples and examples, and they issued a couple of other sites that they worked on. We made a small investment of one-third of the project and escrowed it to get a freelancer. We got burned by the last guy, so we paid a third after a third of the functions and the spec sheets were approved. The second third was released with the second set of specs, and the last third of the payment was sent when the project was completed. Now, we just send them money for the hours they work and report it. We don’t need to escrow it any more.
Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?
We have two sections, and they quote out the bigger project, it varies from $2,000 to $10,000. If you’re re-developing a vital site from scratch, you’re looking at the higher end. Now, we try to do intervals, where we decide how much each feature will cost. If it’s a bigger feature, they quote it and work on it. We also do hourly projects, such as bug fixes. That’s anything from half an hour to about 15 hours.
When was the latest milestone completed for that work?
Our ongoing relationship with Konstant depends on how well we do with the ticketing site as well as the technology end. The ticketing market is very competitive. That’s the hard part, but it has nothing to do with them. We got the ticketing site out in 2000, when it was an easy market for us. Now, it’s more competitive. As far as development, they’re a great partner. I think the work will continue for years if the business stays strong.