What evidence can you share that demonstrates the impact of the engagement?
We can view every inch of the building, from the roof to the basement. The new access controls make the building more secure. Before JS Technology Group, we had a security camera and an entry buzzer, but no verbal controls. Now, the doorman can communicate with visitors, such as delivery people, and find out who they are and where they’re going before granting them access. We have not had any security breaches.
How did JS Technology Group perform from a project management standpoint?
The team is responsive and communicates well, providing documentation when necessary. When we email or call them, they respond within minutes.
They also handle all relations with equipment vendors. For instance, when a piece of equipment doesn’t function properly, JS Technology Group works with the vendor to get it replaced. They update my team regularly so that we can expect when to have the equipment back.
What did you find most impressive about them?
Joe and his team are well-versed in the latest technologies and equipment. I am not very tech-savvy, and Joe takes the time to teach me how to use the system. The team is helpful and thorough; they’re always willing to go the extra mile. Rather than specializing in just one particular area, they’re knowledgeable about every aspect of the technologies they’re dealing with. Other service providers I’ve worked with can run a wire but do not know much beyond that; JS Technology Group knows why the wire goes where it does, what it connects, what it does, and so forth.
Are there any areas they could improve?
Maybe I could think of something if I’d been on the project from the start, but they’ve been excellent. They work quickly, and everything that they install works as expected.