Full-Service Marketing and PR Agency
Becoming a cornerstone of creativity in the city of Fort Worth doesn’t happen overnight. Jennifer Henderson (née Oliver, hence the J.O.) founded the agency in 1998.
What began as a boutique graphic design firm quickly grew into a full-service marketing and PR agency. Over the past twenty years, we’ve quietly influenced the aesthetic of our city and championed our clients around the globe. While it’s fun to reminisce and tempting to rest on our reputation that’s not who we are. We’re mojo makers.
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Portfolio
Trinity Metro, Botanical Research Institute of Texas, Mansfield Water Utilities, Worthington National Bank, Texas Wesleyan University, Fort Worth Housing Solutions, Near Southside, Laura Wilson Photography

J.O. Animation Reel
J.O. Agency's animation reel.

20+ Years of J.O.
Just a few of our favorite projects over the last 21 years.

Trinity Metro- Rebranding
In its simplicity and uniqueness, the Trinity Metro logo visually conveys progress and innovation. Using three solid triangles, the M of Metro visibly emerges from the negative space. The set of triangles — a trinity itself — evokes Trinity Metro's three-pronged offering: road, rail and metro-to-metro service (such as the Trinity Railway Express).

Trinity Metro- Trinity Railway Express
Imagine driving down the road and looking up to see the train...made entirely of corndogs. The next, wearing spurs and a cowboy hat. That whimsy paired with quintessential State Fair items is just what our creative team was going for – and boy, did we have a heyday. We designed simple, brightly colored illustrations topped withy quippy headlines – for billboards, signage, animated bumper videos and both print and digital ads, as well as imagery to accompany a Spotify radio spot. Each element added character to the train, welcoming riders to embark on an adventure even before the amusements of the fair.

Trinity Metro- Dash Branding
Dash is a new zero-emissions service that will provide Fort Worth with quiet and efficient transportation from downtown to cultural district attractions. J.O. took on the logo and bus wrap designs for this convenient new service. We are excited to see our designs – dash – around town.

Botanical Research Institute of Texas- Plant to Planet
The curious, the playful, the inquisitive and the adventurous all find what they're looking for at BRIT. We needed a campaign strategy. A clean, modern design and bold photographic style work together to provide visual consistency and room for the array of headlines to flourish. The 'By Nature' campaign speaks to everyone...and they must have been listening. BRIT's membership nearly doubled in size after the launch of this fully integrated campaign.

Mansfield Water Utilities- The Water Book
The Water Division came to J.O. wanting a communication piece, in the style of a magazine, to celebrate Mansfield's centennial and to share their love of water and passion for knowledge with the community. Using a collection of stories, photographs and tidbits about the technological advances made over the last 100 years in Mansfield, J.O. created what we dubbed "The Water Book" — which went on to win a silver ADDY award for book design.

Near Southside- ArtsGoggle
A tight-knit, eclectic district just south of downtown Fort Worth, the Near Southside neighborhood is a nearly 1,400-acre nonprofit development district. Near Southside, Inc. (NSI) was on a mission to revitalize this historic neighborhood by promoting new business and hosting entertaining fundraising events.
Through a comprehensive brand audit of each of NSI's tent-pole events, we discovered that the local community was not responding to its existing event branding. Specifically, its logo and accompanying graphics, which were several years old and inconsistent, failed to resonate. We knew we needed to fix the problem from the inside out, so we created bespoke graphic identities tailored to reflect the interests and values of NSI's target audience — and it worked.

Near Southside- Open Streets
A tight-knit, eclectic district just south of downtown Fort Worth, the Near Southside neighborhood is a nearly 1,400-acre nonprofit development district. Near Southside Inc. (NSI) was on a mission to revitalize this historic neighborhood by promoting new business and hosting entertaining fundraising events.
Through a comprehensive brand audit of each of NSI's tent-pole events, we discovered that the local community was not responding to its existing event branding. Specifically, its logo and accompanying graphics, which were several years old and inconsistent, failed to resonate. We knew we needed to fix the problem from the inside out, so we created bespoke graphic identities tailored to reflect the interests and values of NSI's target audience — and it worked.

Fort Worth Housing Solutions- Changing the Face of Housing
Fort Worth Housing Authority came to J.O. to craft the story of its new name, Fort Worth Housing Solutions (FWHS). Because they provide more than just housing, FWHS needed its branding and messaging to be viewed and understood as an entity who not only provides affordable homes, but also moves people's lives forward.
The campaign, "Changing the Face of House" redefined how the community viewed affordable housing and who it impacts. With a modern, fresh feel that speaks to the innovative nature of FWHS, the diverse photography represented the residents that flourish there. And, with an organization their size, FWHS's branding needed to be just as strong internally as externally. To emphasize and educate the 80+ staff, J.O. orchestrated an employee pep rally to invigorate FWHS members as they entered a new era for public housing.

Trinity Metro- Main Street Arts Campaign
Main Street Arts Festival brings art, music, food and culture together in the city of Fort Worth. Trinity Metro wanted festival goes to find the art in traveling via public transportation. So, Trinity Metro enlisted our help for an integrated campaign.
J.O.'s concept places the emphasis on art while subtly implying public transportation. By using creative word play such as "See Art the Rail Way" and "See Art the Wheel Way," we can cleverly communicate the concept of train or bus travel. Everything from posters, signage, banners and webpages were designed with brightly colored visuals and playful typography. Festival goers were welcomed to hop on TRE, TEXRail, or one of the Trinity Metro buses for their travel to and from Main Street.

Texas Wesleyan University- Smaller. Smarter.
J.O. started with the core of any brand's identity, redesigning the university's logos, admission materials, websites and athletic logos and developing the tagline "Smaller. Smarter." The new tagline conveyed the sentiment that smaller class sizes equal a smart decision. "Smarter" works on two levels. First, it reinforces the smart decision to attend Texas Wesleyan; and second, it implies students will have a better opportunity to learn when they're not "just a number" in a 500-person lecture hall. To say the campaign and branding resonated would be an understatement. After the first year of the campaign, the university saw a 119 percent increase in applications.

Texas Wesleyan University- Smaller. Smarter.
J.O. started with the core of any brand's identity, redesigning the university's logos, admission materials, websites and athletic logos and developing the tagline "Smaller. Smarter." The new tagline conveyed the sentiment that smaller class sizes equal a smart decision. "Smarter" works on two levels. First, it reinforces the smart decision to attend Texas Wesleyan; and second, it implies students will have a better opportunity to learn when they're not "just a number" in a 500-person lecture hall. To say the campaign and branding resonated would be an understatement. After the first year of the campaign, the university saw a 119 percent increase in applications.

Texas Wesleyan University- Smaller. Smarter.
J.O. started with the core of any brand's identity, redesigning the university's logos, admission materials, websites and athletic logos and developing the tagline "Smaller. Smarter." The new tagline conveyed the sentiment that smaller class sizes equal a smart decision. "Smarter" works on two levels. First, it reinforces the smart decision to attend Texas Wesleyan; and second, it implies students will have a better opportunity to learn when they're not "just a number" in a 500-person lecture hall. To say the campaign and branding resonated would be an understatement. After the first year of the campaign, the university saw a 119 percent increase in applications.

Texas Wesleyan University- Smaller. Smarter.
Next, we tackled the athletic department's logos. Wesleyan's athletic uniforms displayed about six different logos and even more variance in colors. To create cohesiveness, we redesigned the icon depicting "Willie the Ram," Wesleyan's mascot, and crafted a wordmark option. We then created a crucial brand guideline to ensure uniformity (pun intended). Now, every athletic department and club proudly sports the same, unified logo — and the Rams are ready to charge!

Texas Wesleyan University- Smaller. Smarter.
Next, we tackled the athletic department's logos. Wesleyan's athletic uniforms displayed about six different logos and even more variance in colors. To create cohesiveness, we redesigned the icon depicting "Willie the Ram," Wesleyan's mascot, and crafted a wordmark option. We then created a crucial brand guideline to ensure uniformity (pun intended). Now, every athletic department and club proudly sports the same, unified logo — and the Rams are ready to charge!

J.O. Annual Report

Laura Wilson Photography- That Day
Coming off the heels of success with her 2016 exhibit — That Day: Pictures in the American West at the Amon Carter Museum, well-known photographer Laura Wilson wanted to share the stories of the subjects of her photographs with others across the nation. With J.O.'s gallery and fine art background, combined with PR and marketing expertise, it was a perfect fit.
In order to appeal to museum curators and directors nationwide, J.O. crafted a signature "red box" press kit mailer to grab their attention. Reminiscent of the artist herself, this bold yet classic red kit was filled with a glimpse of the lives of those in the rugged American West. The red box, coupled with Laura Wilson's published That Day book was sent to top prospects. With a bit of research and lost of phone calls, we succeeded in securing a year and a half's worth of back-to-back bookings in one gallery and four museums across the United States.

Goodwill- May We Have it Campaign
Goodwill needed to reach out to local Fort Worthians and pull at their heartstrings — and funny bones — to encourage donations. And what better way to reach the city's nearly 1 million residents than through quippy billboards?
In a series of cheeky billboards, we paired "May We Have It?" headline with catchy copy focused on reasons why people should donate certain belongings. The billboards reminded the community to clean house, donate and start fresh.
As suspected, Goodwill saw an immediate increase in donations as a direct result of the billboards. Is it any wonder? One can certainly rely on the good nature (and good humor) of the people of Cowtown.

Total Resilience for Veterans
OptumServe is the federal health services business of both Optum and UnitedHealth Group (NYSE: UNH). It brings together the vast resources and clinical insights of UnitedHealthcare's unique health services, along with the innovation, technology, and scalability of Optum.
In the wake of the United States withdrawal from Afghanistan, Optum partnered with the Veterans Administration to fast track a project called Total Resilience for Veterans, a program with the goal of providing on-demand mental health services to Veterans and their families. Optum gathered several resources to ensure everyone in the family had an outlet to build their resilience and discuss their mental struggles, including peer-to-peer counseling and other online resources available at the convenience of its users.
In order to be efficient and connect with veterans, Optum need to get the TRFV website up quickly, so J.O. designed and launched a six page dynamic website within 3 weeks that was targeted for the veteran family who might experience mental struggles.

#ItHappens Campaign
A Campaign for All of Us - Making Mental Health Normal
Recognize & Rise is a public education campaign about the effect adversity, chronic stress and trauma can have on our mental wellness. The idea is that life challenges everyone, and that through connecting with others we can develop resilience to help us cope.
The Solution
As the Agency of Record for this client, J.O. developed a series of activations at large events, Juneteenth celebrations, and LGBTQ+ gatherings during Pride Month, which consisted of attendees joining together in releasing balloons printed with "It Happens. But it doesn't have to define us", symbolically "letting go" of something they have been struggling with. Our theme is being reinforced through social media with the hashtag #itHappens.
Advertising efforts include bus interior cards and benches, out of home, paid social media, and video. While the effort is brand new, feedback from the community has been overwhelmingly positive. overwhelmingly positive.

Cetaphil Campaign
Branding Marketing Collateral
J.O. has worked on many projects over the years for many popular consumer brands for Galderma. From infographics, packaging and flyers to various physician and consumer videos, J.O. was required to understand all the brand standards and visuals elements in order to execute these projects in a timely and efficient manner. Because we were the local agency to execute timely creative and production, we were often the go–to source for expedient and cost effective projects to meet their rigorous deadlines. Many of their international agencies were unable to assist in that capacity, so J.O. became a trusted partner to many of the brand directors.

New Stories: New Futures
The New Stories: New Futures event at Pioneer Tower and the grounds of Will Rogers Memorial Center was a free two–night outdoor art exhibition. The Arts Council of Fort Worth and AURORA partnered to present New Stories: New Futures in conjunction with Fort Worth Public Art's major installation on Pioneer Tower. J.O. was challenged with developing the event branding, collateral, advertising, and consulted on the digital strategy. The primary feature of the event was a curation of ten local artists and two international artists' works showcased on the tower and grounds of the Will Rogers Memorial Center. On an international level, the event sought to expose these artists and draw other patrons and artists to Fort Worth.

Worthington National Bank Advertising Campaign
The Challenge
During the middle of the financial crisis in 2008 and 2009, banks were getting a bad name for accepting government provided funds, called Troubled Asset Relief Program (TARP) money, to keep banks from failing. Worthington National Bank took a stand and refused to take these citizen-paid funds.
The Solution
J.O. helped Worthington National Bank with a "responsible banking" campaign focusing on billboard and print advertising efforts, which highlighted the bank's fiscal leadership during the banking industry's financial crisis.
The Result
Our public relations efforts led to national coverage of the campaign in The Wall Street Journal. The billboards also received widespread national coverage in The New York Times, McClatchy Newspapers and on FOX News and the NBC Nightly News, resulting in a $10-million increase in deposits for the bank within one month of the campaign launch.

Trinity Metro - We Got You Campaign
An Upbeat Campaign
Fort Worth's public transit system, Trinity Metro, and their agency of record, J.O. Agency, created an integrated campaign to tackle any concerns about riding public transportation during the pandemic. The upbeat campaign featured video and digital advertising — all done with volunteer principals and extras, including staff, a creative promotional twist and a strategic media buy. The objective was to increase ridership while building customer trust.
We Got You
J.O. Agency saw an opportunity to communicate the changes to consumers in a reassuring yet light-hearted way. To put riders at ease about returning to public transit, they developed the "We Got You!" campaign. Advertising features staff and passengers in colorful face masks following the protocols while interacting and dancing to upbeat music.
Reviews
the project
PR & Marketing for Live Theatre & Entertainment Company
"We have a very collaborative relationship that is far more supportive of my voice in the process."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the owner of Downton Cowtown at the Isis, a historic theater.
What challenge were you trying to address with J.O.?
We’re a brand new company and there are a lot of eyes on what we’re doing and how we’re doing it. We wanted to make sure we had the right company to help us streamline, strengthen, and maximize the impact of our message for the community at large.
What was the scope of their involvement?
First, they’ve helped us streamline our message. Secondly, they act as a support system that helps with our sponsorships, publicity, social media, and other needs. They help with all of our PR needs. They’ve made recommendations for our website, so we’re prioritizing how to best maximize changes for our company.
The website isn’t one of our top priorities, so we’re leaning on them heavily for other tasks involving sponsorships. They’re working to position us in the marketplace to pick up the most sponsorships since there is an extensive amount that we’re looking at.
Since I have a lot of my plate, I rely on them to establish foundational relationships with any level of sponsorships for our organization. We’ve had several rounds of discussions to ensure they have the full picture to give to potential sponsors.
For social media efforts, we focus on primarily organic efforts. They are working to establish our footprint there since we’re brand new. We’re taking a crescendo approach, where we will increase spend as we go. Currently, they’re responsible for everything that goes on our social media.
What is the team composition?
I have a primary point of contact, Dana (Senior Marketing Strategist), but I also work with 2–3 others in their office. I’ve worked with a social media specialist and others as needed. Jennifer (Owner) has also been crucial with what we’re trying to do.
How did you come to work with J.O.?
Firstly, we were adamant about making sure we hired someone local. We wanted someone who was part of the community, connected to it, and understands our mission, vision, and values to build on that structure.
J.O. was one of several companies I researched, and they kept popping up at the top of the list for all of the expectations I was looking for. I looked online, other companies work, and sharing our core values. We wanted to make sure the company was dedicated to supporting our community, and they were top of the list with that, too.
How much have you invested with them?
We’ve worked together since October 2019 and our engagement is ongoing.
What is the status of this engagement?
We’ve spent over $30,000 at this point and we’re contracted up to $50,000. We’re paying a certain amount every month but we’re going to increase as we get closer to our launch.
What evidence can you share that demonstrates the impact of the engagement?
The groundwork that they’ve laid has ensured we have everything thought out. The foundational creation of the sponsorship package has been significantly impactful since we have a multi-purpose live entertainment facility that ranges from movies to bars and VIP space. Their team is spot-on with their assessment of approaching each type of opportunity our space offers.
Their assessment and ideas probably saved me six months of work and money so that was extremely helpful. The work they’ve delivered is very strong and they have the right approach. Their expertise and connections play a strong connection in how we publicly develop what we do.
How did J.O. perform from a project management standpoint?
Most of what they’re doing right now is effective—they have a good strategy in place. Communication-wise, they’re very strong. They’re clear and instructional on their design and approach, which is important for our success.
Dana manages our communication and activities with the rest of the team. Since our efforts are going to grow over time, I feel very comfortable being able to pick up the phone and call Dana. If I have a question, she can take care of it without batting an eye.
They’re very helpful and supportive from that standpoint. They don’t pressure or push for different things and are willing to work at my pace, which other companies aren’t like.
What did you find most impressive about them?
Their sense of community and the way they treat every client at a very humanistic level is great. It isn’t just a numbers game for them. They view my success as their success, so we very much have a partnership. They are very supportive of the clients they have.
As a business owner, it’s very easy to get caught up in the quagmire of hiring someone to create a publicity strategy and end up spending a lot of money on air and not getting the most bang for your buck. I’ve found myself in that situation before, paying for a service with zero return. With J.O., I know the return is coming and will be significant because of our relationship and my confidence in their ability to accomplish everything so far.
They work directly with me, as opposed to telling me what I need. They don’t come from a perspective of having superiority over the process. We have a very collaborative relationship that is far more supportive of my voice in the process. If I don’t understand the reasoning for something, they sit down with me and see what makes the most sense.
Are there any areas they could improve?
If I had to be extremely critical, I’d ask how we could make our social media efforts a more aggressive game and take it to an active, engaging process. I’m always looking for things to be better and stronger, so there are certain things that could be done more aggressively with social media.
I’ve made it clear I’m not an expert in that area, but it feels like a very easy and free area of the marketplace that we could be taking to a higher level. They know better than I do and we’re moving in the right direction, though.
Do you have any advice for potential customers?
Meet them face-to-face. Listen to what they have to offer and how they can connect to your business. Understand that they have patience and a genuine desire to help you grow and build, and it could be lost over text or email. In person, you’ll be more empowered to make the right decision and choose them.
J.O.'s work on social media, marketplace research, and sponsorship opportunity support have substantially impacted the business. They help the business save time and money with their ready expertise. Their strong sense of community and passion for the project are hallmarks of the work.