What evidence can you share that demonstrates the impact of the engagement?
Having the initial demonstrator in a short time was really important to us. We expected that JetRuby would take a bit longer, but they met the target without any issues. They hit the mark for the initial six-week development sprint right on time.
The scope was for an initial prototype or MVP, so when we broadened the scope, one of the things we needed to achieve was end-to-end connectivity. They accomplished that as well, working with some of our staff. They helped us get something up and running in a very short period of three weeks.
Furthermore, qualitatively and from a customer experience perspective, they were extremely responsive, easy to work with, helpful, and communicative.
How did JetRuby perform from a project management standpoint?
They were really good at project management: they communicated clearly, took in our requirements and feedback, made sure they understood them, and—where there wasn’t clarity—asked us questions. They set up plans of 1–2-week intervals, describing the scope of work and keeping track of what was accomplished and what was in the backlog. They also summarized the resources needed, and how much time and scope remained, regarding planning and budget. It was always transparent.
We primarily used Slack for communication. We were setting up Jira on our end, but we had some integration issues, so we ended up not using it. We did set up a Bitbucket repository.
What did you find most impressive about them?
JetRuby is very customer-oriented, which impresses me. They go out of their way to work and engage with the customer. They really make us feel that we’re being treated well, that we have their attention, and that they are supporting us. To me, that’s been the biggest strength of the team, aside from their technical performance.
Are there any areas they could improve?
There’s nothing large I can think of. There was insufficient follow-up on noncritical things, and some fell off the wayside, but those were relatively minor things. Otherwise, they have a really solid team.
Do you have any advice for future clients of theirs?
They picked up on what we wanted to do very quickly. Make sure to have a clear story in that sense, and be able to communicate it, so that JetRuby can get going fast.
They really move at a fast pace and seek information quickly from us. Clients should make sure they constantly engage with the team, and things will work out really well.