Design thinking for important sh*t

J+E is an experience and content agency that gets important shit done for clients large and small. We provide a full range of creative services, from business analysis and user research all the way to high-fidelity visual design and front-end development.

At J+E, we think the iterative design process doesn’t need any additional adjectives. Experience, graphic, service, broadcast—our user-centered and research-driven approach is channel agnostic when it comes to identifying, refining, and delivering creative solutions. 

We also believe in pairing the right team with the right client. We intentionally maintain a small leadership team and scale our creative team to match the specifics of your project—that is, we determine what you need and only then choose the very best people in our network to design and execute your solution.

 
$25,000+
 
$150 - $199 / hr
 
2 - 9
 Founded
2014
Show all +
Johns Creek, GA
headquarters
  • 9900 Timberstone Rd
    Johns Creek, GA 30022
    United States

Portfolio

Key clients: 

AT&T, The Atlanta Writers Club, The Barnes Firm, Block + Tackle, Care Internarional, Coca-Cola, Cox Business, Hatchworks, Love + Logic, Open Hand Atlanta, Post-Office Co-Working, Trapollo

A new way for refugees to connect with their new homes

J+E Creative recently took a team of five designers, product managers, and developers to compete in a 48-hour refugee hack in Atlanta. The challenge: use technology to help refugees assimilate and acclimate to their new homes in the US and elsewhere.

Our solution uses the concept of storytelling—and Joseph Campbell's idea that certain story structures are universal across cultures—as a basis for education and fluency. By leveraging pop culture, great works, and bite-sized previews of life in their new countries, 1000 Faces meets the language and culture needs of transplanted refugees while bypassing the limited time and resources of NGOs and native-speakers upon whom they'd otherwise be dependent.

#FoodPorn for a cause

We love giving back, paying it forward, and helping others. And while we're ever-striving to be in a position to give great gobs of money away, in the meantime, the next best thing is to do important shit.

This desire to help led to partner with Open Hand Atlanta on a number of projects, including a recent collaborations with Marta and SNAP-ed to incentivize healthier eating in Atlanta's food deserts! 

This past summer, Marta launched pop-up farm stands at four Atlanta transit stations—Fresh Marta Markets at West End, Five Points, College Park, and HE Holmes—to serve communities with limited access to food. And to serve them better by doubling the value of their SNAP accounts toward fresh produce. 

Open Hand Atlanta partnered with J+E to create quick, enticing recipe videos to run on the Marta trains and draw riders' attention (and cravings) to the sorts of nutritious and delicious meals Fresh Marta Markets could help them make at home.

Find love. Our proud.

J+E was challenged with the conceptualization of a new dating app that specifically tackled the varied and non-binary LGBTQ community. As great as the design challenge already was, we were thrilled to jump into the research—neither of J+E's principles having ever used online dating products before!

The solution was initially intended to be a web-based experience that distanced itself from both the more tedious services (Match.com and eHarmony) and the more superficial competitors (Tinder, Grinder, and Craigslist). User tests of the experience and functional prototypes quickly redirected our efforts towards a more robust mobile native-app solution.

Getting sh*t done in a post-office world

The team at Block and Tackle have launched their fair share of big projects over the years. With Post-Office, their soon-to-launch roving pop-up co-working space concept, they wanted to build it as intelligently as possible. So, they did what they tell their own clients to do all the time: They called in the experts at J+E.

Getting to start from scratch with a new consumer product is just about every designer's dream. So we got started with an intense process that began with tackling business analysis and research and led all the way to wireframes and a testable prototype by the end of the first week.

The final design solution delivered in unexpected ways—including a unique vibe meter for feeling out the social-vs-productive vibe and noise level of a venue before you even set foot inside the door. And the mobile-first process produced a simpler and more elegant desktop solution than we might've otherwise created.

Reviews

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Rebranding for an Events Company

“I appreciate their willingness to look outside themselves and find suitable solutions.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June 2018 - Ongoing
Project summary: 

J+E Creative led an annual rebranding initiative. They created marketing materials to support a sales convention and a subsequent advertising campaign. Their efforts include digital and print design.

The Reviewer
 
2-10 Employees
 
Cartersville, Georgia
Ian Anthony
Former Employee, Next Page Events
 
Verified
The Review
Feedback summary: 

J+E revamped a company’s entire communication package. They delivered new marketing visuals, pop-up displays, and email headers. Their contributions have received positive feedback from the client’s executive-level officials. A talented and flexible staff facilitates a productive engagement.

BACKGROUND

Introduce your business and what you do there.

I’m a former employee of Next Page Events.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with J+E Creative?

We needed an experienced design firm to help rebrand our client’s internal sales communication materials. The deliverables were going to be unveiled at a marketing event, so expert-level skills were necessary.

SOLUTION

What was the scope of their involvement?

Our client hired us to develop the visuals for their yearly marketing redesign. J+E Creative worked directly with myself and the client to discuss the project’s overarching vision. The collaboration process ensured that each party started the engagement with a refined understanding of each other’s goals. We approached the client with three potential looks and made additional adjustments per their feedback. Once the design elements were outlined, J+E Creative starting creating new marketing materials.

From newsletters to general email signatures, J+E Creative redesigned the client’s entire communication suite. That process involved creating new PowerPoint presentations, images, and fonts. They also developed new banners, print materials, pop-up displays, email headers, and visuals.

What is the team composition?

Their co-founder and project manager were our primary points of contact, respectively.

How did you come to work with J+E Creative?

We sent out RFPs to about five different design firms, but J+E Creative stood apart from the rest. They have experience communicating with large-scale corporate clients, so it made sense to hire them.

How much have you invested with them?

We spent over $30,000.

What is the status of this engagement?

We first reached out to them in June 2018. The project was delayed several months, but it’s currently ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

There are a couple of different metrics we look at with this project, but what was most important to us was getting the approval of our client’s communications team. In addition to our main contact, there’s a team of 12–14 people that we needed to impress. Thanks to J+E Creative’s contributions, we quickly got the reassurance that we were heading in the right direction. That was followed by approval from many of our client’s executive-level employees.

We’ve received both positive feedback and constructive criticism from the sales and marketing teams that use our deliverables to do their jobs. We’d make immediate adjustments if dictated by client feedback. It’s an ever-evolving engagement.

How did J+E Creative perform from a project management standpoint?

They were incredibly involved in our scheduling. Due to communications problems on our end, we had to delay the project for several months. Luckily, J+E Creative was more than willing to adjust their timeline and accommodate our needs. They modified their internal resources in response to the project’s progression and budget.

What did you find most impressive about them?

They’re passionate about their work. I appreciate their willingness to look outside themselves and find suitable solutions. The client gave us a lot of stock images to work with that weren’t hitting the message we wanted to put forward. J+E Creative fought with the issue for a long time before admitting that the materials didn’t work. That transparency allowed us to come up with an innovative approach. They went above and beyond our expectations.

Are there any areas they could improve?

Our ability to communicate with each other could be improved. That’s likely a symptom of two small companies trying to serve a giant one by comparison.

Do you have any advice for potential customers?

Approach J+E Creative with a passion-project. They have real creative talent on their staff, so not leveraging that would be a waste of money and time. Come to them open-minded, prepared to be challenged, and willing to take risks.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Portal Design for Marketing and Front-End Design Agency

“We couldn't be happier with what they’ve brought to the table.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Sept. 2018 - Feb. 2019
Project summary: 

J+E Creative is overseeing the frontend design of an internal data portal. After creating wireframes and visual comps, they delivered a clickable high-fidelity prototype.

The Reviewer
 
51-200 Employees
 
Atlanta, Georgia
Lauren Harms
Project Manager, MaxMedia
 
Verified
The Review
Feedback summary: 

The in-house team and the client are highly satisfied with the quality of the work. J+E Creative goes above and beyond to understand and meet all needs, while their professionalism and ability to work with any type of client made them a reliable partner.

BACKGROUND

Introduce your business and what you do there.

I'm a project manager at MaxMedia. We're a marketing and frontend design agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with J+E Creative?

We were looking for a vendor to help us with the frontend web design.

SOLUTION

What was the scope of their involvement?

They're overseeing a large project for a Fortune 500 client of ours, managing the frontend design of an internal data portal. J+E is responsible for everything, from developing wireframes and visual comps to bringing together data from a number of different data sources and putting it together. The data needs to be presented in an elegant way for various user groups, including senior executives.  J+E has created a clickable high-fidelity prototype for us.

What is the team composition?

We mostly work with JD Jordan (Design Director, J+E Creative) and one more person.

How did you come to work with J+E Creative?

Another employee at our company had a previous relationship with them and recommended them. After I saw their portfolio, I decided to give them a chance.

What is the status of this engagement?

We started working with them in September 2018 and the project is scheduled to be completed in February 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The client is very pleased with their work. The project is on track and everything has been within the budget. We couldn't be happier with what they’ve brought to the table.

How did J+E Creative perform from a project management standpoint?

They're very dependable and meet their deadlines. As a project manager, I've been pleased with their work on all fronts.

What did you find most impressive about them?

JD is very good in front of the client, even when we work with challenging stakeholders. He brings a lot of personality and life to his designs.

Are there any areas they could improve?

No. We've been happy with everything.

Do you have any advice for potential customers?

You can trust them. They'll understand your needs without you having to go into great detail. So let them be creative and don’t micromanage.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    Everything has been on time and the client enjoys working with them.
  • 5.0 NPS
    Willing to refer

Web Redesign for Marketing Agency

"They moved our website into the modern age."

Quality: 
5.0
Schedule: 
3.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Aug. - Oct. 2018
Project summary: 

J+E Creative redesigned a website. The team added features and created a mobile-responsive design to support the larger branding effort.

The Reviewer
 
201-500 Employees
 
Atlanta, Georgia
Markham Butler
Director, Consumer Experience, Moxie
 
Verified
The Review
Feedback summary: 

The design and technical upgrades made the website cutting edge in a competitive industry. The team demonstrated leadership and accountability throughout the partnership. They were communicative and diplomatic as they worked around scheduling conflicts between teams.

BACKGROUND

Please describe your company and your position there.

I’m the director of consumer experience at Moxie, a marketing agency.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire J+E Creative?

We engaged them to redesign our website’s UX and provide consulting.

What were your goals for this project?

We wanted to amplify our value proposition in the marketplace and differentiate our team from the competition. Specifically, we wanted to build brand trust and loyalty in a vertical that had seen year-over-year declines in enrollment. An enhanced website would showcase our team’s new direction and take advantage of modern web and marketing platforms.

SOLUTION

How did you select this vendor?

I worked with JD (Design Director, J+E Creative) at previous agencies. We needed someone who could deliver specific requests and own the workstream with little-to-no oversight. I engaged JD because he had the right experience, maturity, and focus to deliver a superior product.

Describe the project in detail.

J+E Creative redesigned the website with an entirely new feature set and platform. They provided branding services and updated our set of metrics.

What was the team composition?

We worked with JD, who coordinated with multiple offices and agencies in the same corporate network. In total, we worked with account leadership, project management, UX, creative, development, content strategy, brand strategy, and intelligence, and QA resources.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They moved our website into the modern age. The site is not yet launched, but we already have mobile-responsive design and modern web technologies and components in place. Our users expect these advanced features.

How effective was the workflow between your team and theirs?

JD owned the project with minimal oversight. He was extremely effective.

What did you find most impressive about this company?

J+E Creative was committed to the final product and doing the “right thing” for the client. Detail-oriented and communicative, the team handled difficult interactions with diplomatic tact. What’s more, their sound thinking resulted in expert decisions and sophisticated design artifacts.

Are there any areas for improvement?

Scheduling was our only challenge. Occasionally, our clients and internal structure put strict time constraints on our availability. At times, our expectations for short-term deliveries were impractical due to scheduling conflicts with J+E Creative. However, we resolved that issue each time it arose.

4.5
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    Cannot answer, I did not negotiate the contract.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Presentation Design for Creative Studio

“Their creativity is unique, and they bring new assets to the table that other vendors don’t.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
4.0
The Project
 
Less than $10,000
 
Sept. 2018
Project summary: 

J+E Creative completed a PowerPoint deck for a third-party client within a very short turnaround time. They originated 3D designs and added point-of-sale and quick-serve retailer assets.

The Reviewer
 
51-200 Employees
 
Atlanta, Georgia
Alex Gangi
Creative Producer, Studionow
 
Verified
The Review
Feedback summary: 

The presentation deck was a success and generated new opportunities for the client. J+E Creative worked late to meet deadlines and delivered everything on time. Their designs were attractive, clear, and easy to read.

BACKGROUND

Introduce your business and what you do there.

I’m a creative producer for Studionow.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with J+E Creative?

We had an important PowerPoint deck for a client that needed to be completed in a week. It was a high-level, demanding request, and we needed a creative team to help us.

SOLUTION

What was the scope of their involvement?

Our client and I laid out the PowerPoint slides we wanted, and J+E Creative did design work for us. They took notes and redesigned the slides quickly. The final product was a presentation deck and out-of-home design pitch. They built a deck for the pitch and another for our client to present. The team came up with 3D design layouts, added point-of-sale assets, rebuilt a quick serve retailer into the design space, and did some high-end rendering.

What is the team composition?

I'm not sure how many team members worked for us, but I interacted with both of the owners. They handled my project personally.

How did you come to work with J+E Creative?

They joined our network, and we reached out to them and started working together. We typically don’t do many presentation decks, but we'd worked with them in the past.

How much have you invested with them?

We spent $8,000 on the project.

What is the status of this engagement?

We worked together for about nine days in September 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The quality of their work was very high, and the design was beautiful, engaging, and easy to read. Our client was thankful for the decks; the pitch went well and opened new doors for them.

How did J+E Creative perform from a project management standpoint?

They had to balance their time with other work but always delivered what I asked for, even if it meant working late. J+E Creative hit all their timelines and did a good job.

What did you find most impressive about them?

Their creativity is unique, and they bring new assets to the table that other vendors don’t. The quality was much better than expected.

Are there any areas they could improve?

They could improve their communication and availability. Sometimes, I needed instant feedback and didn’t always have the time to wait on last-minute deliverables. That’s the only place they could improve; otherwise, they work really well as a team.

Do you have any advice for potential customers?

Be upfront about your expectations. Give them exactly what you expect and a solid timeline to stay ahead of schedule.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They hit most of the deadlines, even though there were some scheduling conflicts.
  • 5.0 Cost
    Value / within estimates
    They were affordable.
  • 5.0 Quality
    Service & deliverables
    They delivered above and beyond what I was expecting. A similar deliverable would have taken other vendors a month.
  • 4.0 NPS
    Willing to refer

Video Production for Food and Nutrition Non-Profit

"There's a lot of one on one attention provided by J+E, and I think they're darn near perfect."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Feb. 2017 - Ongoing
Project summary: 

J+E Creative managed pre- and postproduction for a series of videos created by a food and nutrition non-profit. Project elements included storyboarding, film location management, and script re-writing.

The Reviewer
 
100-500 Employees
 
Atlanta, Georgia
Tammy Reasoner
Director of Cooking Matters, Open Hand Atlanta
 
Verified
The Review
Feedback summary: 

The videos created by J+E have received positive feedback from focus groups and everyday viewers. Fruit and vegetable sales have increased at a farmer’s market highlighted in the films, and general brand awareness for the non-profit has grown as well. Future projects are forthcoming.

BACKGROUND

Introduce your business and what you do there.

I am the director of a program called Cooking Matters, which is a part of Open Hand Atlanta. We are a Supplemental Nutrition Assistance Program Education (SNAP-Ed) agency that works with low-income individuals and families on healthy food shopping and cooking.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with J+E Creative?

We engaged J+E to come up with creative ideas for videos that we could then shoot and show in different settings where lower income individuals would be able to watch the material.

SOLUTION

What was the scope of their involvement?

J+E helped us make a total of five videos. One is around 10 minutes and was shot in a grocery store while the others are 30-second snapshot videos about a farmer’s market that are shown on the subway system in Atlanta. J+E oversaw the pre­– and postproduction of all the videos, and even rewrote the script for our longer video after we expressed dissatisfaction with it. We really didn’t have any experience with this type of thing, but J+E were great at helping us with storyboarding and dealing with the different personalities on set.

What is the team composition?

We worked with their design director and media director.

How did you come to work with J+E Creative?

They have a long-term partnership with Open Hand, so they came referred from our senior director of development and communications.

What is the status of this engagement?

We have been working with them since February 2017 and have some more video productions coming up.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The short videos that we created ended up being run on our subway system and they have definitely grown awareness of our agency's brand and the farmer’s market. Fruit and vegetable sales at the farmer’s market increased this summer, and I get messages and pictures of our work from people saying how excited they are to see the videos on the subway they're riding.

Additionally, the larger product we shot has been shown to two focus groups and the feedback has been extremely positive. As a result we have received approval to show it at Georgia Women, Infants, and Children (WIC) clinics.

How did J+E Creative perform from a project management standpoint?

Very well. They have stayed on deadline and on budget for us, and they really have been miracle workers at times when we found ourselves up against a tight deadline. They make everything work.

What did you find most impressive about them?

Creative and film is not our specialty, nor do we want it to be. It was a very stressful process for us so having a firm like J+E to manage the communications, outcomes, and the expectations in a way that I didn't have to become an expert in the field has been super helpful.

They are very reliable and understand that we're a non-profit with pretty strict expectations as to what the end product should be. They really work with us to meet those expectations and they don’t have an ego when our superiors want something slightly different than what's been proposed. It's just been a pleasant experience and they definitely have saved the day a couple of times on our video shoots. I definitely want to work with them more when I have the chance.

Are there any areas they could improve?

Not so far. They are a small agency but I think there's a benefit to that. I actually think it would be sad if they grew to be huge and we were just one of a million clients that get handed off. There's a lot of one on one attention provided by J+E, and I think they're darn near perfect.

Do you have any advice for potential customers?

Coming in with a project scope, clear expectations, and being as transparent as possible will help them do their best to work and facilitate creating the programming at a faster pace.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Design for Broadcast Media Company

"The quality of their work is top-notch. I couldn't ask for anything better."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Dec. 2016 - Ongoing
Project summary: 

J+E Creative design collateral – pictorials, diagrams, and maps – for the broadcast industry, presenting data transfers across the network.

The Reviewer
 
10,001 + Employees
 
Atlanta, Georgia
Marketing Manager, Broadcast Media Company
 
Verified
The Review
Feedback summary: 

Exceeding all expectations, they deliver creative and unique designs. The final products are visually appealing, impressing external and internal clients. They stay on top of deadlines, responding to emails within hours and implementing changes immediately.

BACKGROUND

Introduce your business and what you do there.

I work at a broadcast media company that provides foundational access services, such as internet, metro ethernet, and voice solutions to business customers. I support the carriers – indirect and wholesale groups – and make sure they have the foundational access they need for different collateral pieces, trade shows, and events.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with J+E Creative?

We needed a company to help us create collateral, such as images, icons, and a new map, to show what was on our network and how data transferred across the network. 

SOLUTION

What was the scope of their involvement?

I usually reach out to them via phone or email to let them know what exactly I need – presentations or artwork for different trade shows – and they deliver it. So far, we've done 10 projects with them.

What is the team composition? 

We work with JD [Jordan, Design Director, J+E Creative] and Ellie [Jordan, Media Director, J+E Creative].

How did you come to work with them?

It was a referral from one of my co-workers who had worked with them. We looked at the collateral that J+E had created for other companies and liked the quality, so we decided to choose them.

What is the status of this engagement? 

We started working together in December 2016 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our internal team and our external clients are very pleased with the pictorial and the diagram that J+E has created. They took something that was very technical and made it visually appealing. 

How did they perform from a project management standpoint? 

They're very responsive and never missed a deadline. Exceeding my expectations, they reply to my emails within 2–3 hours (with other vendors, it's 24–48 hours). If I request any changes, they implement them promptly.

What did you find most impressive about them?

They think out of the box, creating materials that are better than anything I could think of – even if it's something simple.

Are there any areas they could improve?

No, what they're doing is great.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They stay on schedule and often have to push me.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    The quality of their work is top-notch. I couldn't ask for anything better.
  • 5.0 NPS
    Willing to refer

Product Development for Company Incubator

“They were able to go from concept to prototype in five days, which speaks for itself.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May - Nov. 2017
Project summary: 

J+E helped refine a business model through target marketing and user research, and then built a high-fidelity prototype of a web-based application. They also created a packet for internal developers.

The Reviewer
 
1-10 Employees
 
Atlanta, Georgia
Michele Grant
Founder, Block + Tackle and Post-Office Co-Working
 
Verified
The Review
Feedback summary: 

The prototype successfully secured additional funding, and the resulting end product has garnered hundreds of users. J+E was dedicated and transparent in regards to progress both during and after development. Their meticulous attention to detail and brand awareness were also notable.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Block & Tackle.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with J+E Creative?

We wanted to prototype an application we were developing, which is the core of our business model for our co-working space. I’d worked with other development companies on app design and builds before, and my biggest complaint was the speed at which it took to get them to market.

SOLUTION

What was the scope of their involvement?

J+E did work for us on a new company that we started called Post-Office Cowork. They helped us refine our business model through user research, as well as through our app’s UX and design.

They have a product called Unicorn Rescue that brings a product from concept to prototype in five days, which intrigued me. We started with user research on the first day, and they worked with us to figure out a target market and then gather a sample of relevant people. They interviewed them about how and where they work, as well as what they were looking for in a co-working space. They delivered a summarized user research analysis at the end of that first day. They organized all of those comments into clusters of similar user needs.

On the second day, we started addressing user needs from a functionality perspective within the app. The next day, they created a high-fidelity design. They sat in front of a screen and designed our app based on all of the user scenarios we’d created in addition to the originally defined functionality. By the next day, we were testing and making live changes to our prototype.

Our board and investors provided feedback and revisions after we showed them our prototype. We were able to engage with J+E again to bring in a second phase of the app’s design. They translated all of that design into a packet for our development team, and then consulted with them to ensure that the design and functionality specs were respected. They were engaged throughout the entire development process.

The app was built for web, but we wanted to make everything scale across mobile and desktop without requiring multiple builds. The app was actually designed for desktop and mobile, but our developer then decided to go in the native app direction, so they ended up becoming iOS and Android apps. After we paid for all of that, we moved back to having it as a desktop app. They used a lot of different tools, including Zeplin and Sketch, which were all really effective.

What is the team composition?

We worked with six people from their team, including a copywriter they’d brought in for us.

How did you come to work with J+E Creative?

I knew JD [Design Director, J+E Creative] when he was at another company. He worked with another company for a while, and we tried to do work with them there, but the principles of that company weren’t great. I checked out his website at that time and saw they were doing Unicorn Rescue, and it happened to coincide with our development cycle.

How much have you invested in them?

We spent $37,000 with them.

What is the status of this engagement?

We began working with them in May 2017, and the work was completed in November 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They were able to go from concept to prototype in five days, which speaks for itself. The fact that we were able to use the prototype to secure another round of funding is pretty impressive. We have hundreds of users. When I look at the time we saved, that product is the most valuable and also probably the hardest to quantify the value of.

How did J+E Creative perform from a project management standpoint?

I was highly satisfied. They were on site for five days, and we worked directly with them from 8AM until 5PM. After they left, we could see in Slack that they were still talking about the project and working on it all evening. I really appreciated the visibility of everything. There was nothing hidden from us. We didn’t have to have complex client meetings where they presented formal deliverables. Everything was continuously open and transparent, which was refreshing.

What did you find most impressive about them?

Their ability to understand their clients is impressive. I felt like they were reading my mind at times. I also really appreciated JD’s meticulous attention to detail during the design and development processes. Their passion made us better. I also really appreciated their humor because it made for a nice working environment.

They also trained the copywriter to write with our brand’s voice in mind, which I didn’t think was possible.

Are there any areas they could improve?

They’re great. It’s tough to search for their stuff sometimes because of the plus sign in their name.

Do you have any advice for potential customers?

Lean into their process. It’s unique and different, and probably not what a corporate buyer is expecting from an agency. On the first day, I felt frustrated because we were rehashing territory that I thought we’d covered already. I’d been thinking about those questions for two years. However, relaxing into the process validated all of my ideas.

I learned new things, and I got other people’s perspective on things that I’d thought about so much that I couldn’t even see my own blind spots. This is really tough, and although I didn’t enjoy the first day, it was worth it.

5.0
Overall Score Their work speaks for itself. What they’ve done is gorgeous, and the methodology is even more appealing.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We didn’t miss a single deadline.
  • 5.0 Cost
    Value / within estimates
    When I calculate the value and time saved versus a traditional agency’s approach, it really was very cost effective.
  • 5.0 Quality
    Service & deliverables
    They did everything professionally. Their analysis was well summarized, and they paid attention to every pixel.
  • 5.0 NPS
    Willing to refer
    I refer them all the time.