What evidence can you share that demonstrates the impact of the engagement?
I love the fact that I can reach out to them at any time. They help with any task—not only technical needs. Their team improves my knowledge by discussing what and why strategies work best. Unlike other agencies that simply complete a task, Java Gray’s ready to answer any questions, which I appreciate. A tangible result of their SEO efforts is that my website ranks higher. Through social media marketing, our range of customers has increased too. I’m happy with their services.
How did Java Gray perform from a project management standpoint?
They share the results of all of their efforts. Their team creates reports in Excel, which is easy to maneuver and understand. At times, they also send graphical representations of where our efforts stand. We also have weekly calls where their team explains the reports to me including initiatives’ past and current performances.
What did you find most impressive about them?
Java Gray’s customer service and support are great. They provide human support, not virtual support. I can call them and talk to a member of their team anytime. Naturally, that gives me confidence in them. Their support built my trust in them.
Are there any areas they could improve?
There’s always room for improvement. Their team’s improving their services continuously, so there’s nothing that they need to improve in particular. In our daily conversations, they’re improving.
Do you have any advice for potential customers?
Be open and honest with the status of your current digital presence and your goals. Let them know where you are and where you want to be. Make your expectations in terms of timeline and budget clear.