Could you share any statistics, metrics or other feedback from your work with Jablonski Marketing?
Unfortunately, we’re still fairly early in the process. Jablonski is doing a lot of background work now, laying the framework, and we’re getting ready to do our changeovers right now. They’re still working on some of their Capital packaging design, but we haven’t actually seen the results yet.
How did Jablonski Marketing perform from a project management standpoint?
I have a primary contact that manages my account, and he’s phenomenal at checking in constantly. I get a call from him almost every single day. I get filled in on what is in the works, what’s coming down the pipeline, and what’s finished. They pass the content by me, and I can point out things that are good and things that I think still need work. I forward that to our account manager, who then passes everything on for action.
I think their project management is quite good because I have a single contact where everything flows from him to me. I don’t have emails coming from ten different places. I’ve got one phone number, one place to go. I go just to him. I can’t speak to how they make things happen on their end. I just tell our project manager what we need, they turn it around, and before I know it, I’m getting the completed work. It’s pretty simple from that point of view.
In terms of the quality of their work—although I haven’t worked with all that many marketing companies—I think that the quality of their work is beautiful. I’m very pleased with it. The quality of work for their cost is excellent as well. I think we’re getting a lot of value from Jablonski Marketing.
Any time there has been something done that I didn’t like—an element or something that I thought could have been done a little differently—they were more than willing every time to make sure that it’s right. They’ll fix up whatever needs to be fixed and come back with something that I end up fully loving. Basically, I don’t feel like I’m getting stuck with anything I’m not happy with. If I’m not 100% happy with something the first time, they’ll make sure I’m 100% happy with it the second time. I don’t know what more you can ask for.
Is there anything Jablonski Marketing could have improved or done differently?
They’re a rapidly growing company. We’ve seen a few changes in procedures since we’ve been with Jablonski Marketing. Maybe you could make an argument that some of those changes have been a little bit confusing, but at the same time, I think all the changes that they made were great. If you were to go with Jablonski Marketing today, for example, I think that you’d be happy. I’ve been with them six or eight months, and over that time, there have been several changes, so if I had one critique, it would just be in the way that procedures have changed. For someone like me who is quite busy, these changes can get a little confusing, but I’d say the way everything is working now is quite perfect.