ITSUA

BACKGROUND

Please describe your company and your position there.

I am the Co-founder and CEO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITSUA, and what were your goals?

After speaking with big IT consulting firms I realized that I was just a number for all them and didn’t get tailored customer service. I needed to find an IT solution provider where I could speak directly to its CEO and get his undivided attention.

Minutes after connecting via email we were hopping on a FaceTime call back in April 2022, and we hit it off instantly. My startup needed an innovative solution that would be scalable, cost efficient, and robust and that’s what they delivered.

SOLUTION

How did you select this vendor and what were the deciding factors?

Needed a small to mid size IT provided where you engaged directly with the CEO and his team, no project managers needed that usually create an unnecessary and costly middle layer. The messaging never got lost along the way.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The purpose of the project was to develop a subscription-based newsletter service (Newsletter Portal) that uses an RSS reader API as a source of content (RSS feeds support is to be added later) for the newsletter. The newsletter is to be sent daily and to be composed of a special template and manually selected posts.

Customers of the service are to visit a CMS-based website (End-user Website) and subscribe to a plan: one-month trial, quarterly, or yearly.

The project involved building a custom web application that would fetch content stored in a database and ultimately create a newsletter, allowing preview and allow for be sent to a subscriber base.

How many people from the vendor's team worked with you, and what were their positions?

CEO and 2 of this web developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The execution was flawless despite unfortunate geopolitical events that caused minor delays. With that aside, the team was professional and on point in meeting each deliverable with quality and depth. They were poised and resolute and went above and beyond the script as they overcame obstacle along the way.

Describe their project management style, including communication tools and timeliness.

Effective communication, through a combination of email and zoom video conferencing. Timeliness was flawless, if we put aside the unfortunate geopolitical events during the time of our engagement.

What did you find most impressive or unique about this company?

The CEO’s roll up sleeves management style, he was always in control and accountable for every deliverable.

Are there any areas for improvement or something they could have done differently?

I am extremely pleased I chose them to be my IT solution provider and I doubt no one would of accomplished the task with the price and quality paid / obtained.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of TIMB, an affiliate marketing platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ITSUA?

We wanted to have the ability to allow micro-influencers who wouldn’t usually get a deal with a retailer or brand to make money through an affiliate deal. Although my co-founder and I came from a fashion background and weren’t technical, we saw this as an opportunity. Our goal was to create a platform that would allow micro-influencers to earn money through deals we’d already negotiated with retailers. In a way, we wanted to create a form of affiliate marketing.

SOLUTION

What was the scope of their involvement?

ITSUA provides us with mobile app development. They’ve built an Android and iOS app using React Native, Shopify, Nuxt.js, and Awin. The team has added functionality that allows us to track affiliate recommendations and share commissions within the app. We’ve used TestFlight to test the app. Although we worked on someone else to design the app’s look, ITSUA has developed the technology side so that the UI works as intended. Currently, development is paused because we’re reviewing how the app works from the concept level. 

What is the team composition?

We work directly with Sergey (CEO & Founder). 

How did you come to work with ITSUA?

A company in Switzerland referred us to Sergey. 

How much have you invested with them?

We’ve spent around $10,000–$25,000.

What is the status of this engagement?

We started working together in February 2018. Currently, we’re revising the app’s concept, so the project is paused, but our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

ITSUA has been able to figure out how to track good recommendations and share commissions, even though lots of people told us it wasn’t possible. The team found an elegant solution for that feature. Unfortunately, the project is currently on hold because we weren’t getting the engagement we wanted, and we have to change how we approach the content. However, this is not a tech issue; it’s a design issue on our side. 

How did ITSUA perform from a project management standpoint?

They’re very easy to work and communicate with. We communicate via email and WhatsApp. They’ve found solutions when we’ve needed them. 

What did you find most impressive about them?

We come from a non-tech background, and ITSUA is very clear and helpful in explaining each stage of the project. With a previous provider, communication was much harder, whereas it’s easy to work with Sergey and his team; their immediacy in communication is very effective.

Are there any areas they could improve?

No, I appreciate the way they work with us. 

Do you have any advice for potential customers?

Whether you have a tech background or not, ITSUA is a really good team to work with.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a recruiting services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ITSUA?

We needed an IT platform for our business.

SOLUTION

What was the scope of their involvement?

ITSUA is helping us build a web-based app using PHP and MySQL. The platform’s purpose is to track our business model, including people, processes, and orders. The team operates the environment and is responsible for day to day execution of it. In addition, ITSUA has done some data analytics work for us using Tableau. Currently, they do maintenance for our app and continue to develop it. The team is getting close to finishing iteration one and will start the second iteration pretty soon.

What is the team composition?

We work with senior developers, developers, and the owner of ITSUA. 

How did you come to work with ITSUA?

They were already our partner before I started managing the operation. I believe our company had a previous business venture with ITSUA, so they decided to use them again for this project. 

How much have you invested with them?

We’ve spent around $500,000.

What is the status of this engagement?

We started working together around June 2016, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I’m very happy with the work ITSUA does. As far as consultancy, they give a good insight into what our future direction should be. When we talk about ideas and requirements, the team is great at putting technical constraints around them and determining whether they’re good ideas or possible to implement.

From the platform’s standpoint, the team understands what they’ve built so far. The system isn’t really at the stage we want it to be, and it won’t be until after three major iterations. We’re now ready to start thinking about the next generation. 

How did ITSUA perform from a project management standpoint?

We work in an Agile environment, and we track their effort. When it comes to tools, we work with Kanban boards, moving back and forth between the delivery team and us. They collaborate with us to evolve the solution. Skype, Jira, and email are our main communication tools. ITSUA is on track, and we manage the schedule and the backlog together as a team.

What did you find most impressive about them?

ITSUA’s collaboration and commitment are their strong points, as well as their dedication to the project. They’ve always treated us as their number one customer. The team is always available, and we get the best support from them. No matter when I call or write, I always get a response. 

Additionally, we have a great give and take. I don’t want a provider to just do what I tell them to do — I want someone who tells me what’s right. I appreciate being able to bounce ideas off ITSUA’s team and come up with the correct solution, which will work from requirements and functionality standpoints. Overall, I have a really good collaboration with ITSUA; they help us come up with the right answer instead of just doing what they’re told.  

Are there any areas they could improve?

In the development itself, they could improve their capacity to prove that what they’re doing is correct. 

Do you have any advice for potential customers?

Communication is key to everything. The best way to work with ITSUA is to collaborate with them and not just hand them specs. They have to be part of the team instead of just labor. If you just tell someone what to do, you don’t necessarily know that’s the correct answer. They’re experts and need to be treated as such.

BACKGROUND

Please describe your company and your position there.

I'm a President and a Founder of a technology consulting company working on the market for almost 6 years with clients looking to enable their digital move or find talents in the tech industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITSUA, and what were your goals?

We partnered with them while working on the conception, design, and development of the Shopify Plus-based store. We worked as a distributed team: our internal Designer, Project Manager, QA experts, web developers, and ITSUA developers have been working together.

ITSUA worked with us on the planning of the development of Shopify Plus store, defining the structure and applications to be used. ITSUA worked on the integration of a Shopify Plus store with Akeneo PIM and extended the integration with a custom-coded plugin.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had a previous positive experience of collaboration.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have been working on a structure and a design for the website as well as on its QA and development. We included ITSUA into the project from the very beginning to get their expertise regarding applications that had to be used, PIM that had to be integrated, and development strategy. They were our partners throughout the project and we worked as one efficient team together.

How many people from the vendor's team worked with you, and what were their positions?

We worked with 2 people from the ITSUA side.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was delivered in time and the channeling technical solution enabled an efficient work of the e-commerce store.

Describe their project management style, including communication tools and timeliness.

ITSUA has a very collaborative team, their management is always looking for solutions that will work in the best way for the project. They have great technical expertise.

What did you find most impressive or unique about this company?

They have a solid approach to problem-solving and are looking for a long-lasting robust solution each time they are challenged with a task.

Are there any areas for improvement or something they could have done differently?

I can't list any negative moments.

BACKGROUND

Please describe your company and your position there.

I advise growing businesses on tech infrastructure and strategy. In this engagement I was advising a franchise fitness business who were creating a human performance platform for large corporates and government bodies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITSUA, and what were your goals?

Itsua took the lead in the development of a complex Shopify-based platform integrated with Strapi CMS and third-party fitness data manager. The platform is the most effective outdoor fitness program created by experts to deliver results, fast.

SOLUTION

How did you select this vendor and what were the deciding factors?

I found Itsua on and online platform and quickly ascertained that they were the most flexible and best qualified for the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project was to reskin and enhance a shopify based front end. In addition there were complex requirements for data access on various backend systems and APIs like typeform.

How many people from the vendor's team worked with you, and what were their positions?

We worked with a very flexible team of 5 individuals providing a mix of skills across front end design and build

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Itsua were instrumental in getting our project over the line for a large government institution in the UK. Once live they were incredibly responsive and capable.

Describe their project management style, including communication tools and timeliness.

As this project was spun up quite quickly, and was quite a new line of business, we worked in a very flexible reactive fashion. This is what this phase of the project called for, but it was also clear that Itsua had the experience of more structured ways of working.

What did you find most impressive or unique about this company?

The most impressive thing about working with Itsua is just how responsive they are and how fast they turn work around.

Are there any areas for improvement or something they could have done differently?

If anything we needed to improve on the client end to keep them fed with work. I can't fault them at all.

BACKGROUND

Please describe your company and position.

I am the Performance Director of BMF Human Performance

Describe what your company does in a single sentence.

A human performance business working with critical organisations and the military

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ITSUA to accomplish?

• develop and improve our UI for the human perfomance platform

SOLUTION

How did you find ITSUA?

Referral

Why did you select ITSUA over others?

Pricing first our budget, Good value for cost

What was the size of ITSUA’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Develop bespoke functionalities on shopify to service our end users and the performance journey's they are using on the platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Delivery of front end UI on shopify with successful registration process and application of bespoke performance programmes

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Itsua have always worked very well with our team and delivered swiftly. They are clear on time and pricing and are always very responsive

What was your primary form of communication with ITSUA?

Virtual Meeting

What did you find most impressive or unique about this company?

We're impressed with their speed of work and ability to take on multiple different project requirements.

Are there any areas for improvement or something ITSUA could have done differently?

no, they have been great for us and are exactly what we need for this current project

BACKGROUND

Please describe your company and your position there.

I’m a solo practitioner

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITSUA?

My web page hadn’t been updated in years. I wanted a simple web presence with a more creatIve, less corporate spin.

SOLUTION

How did you select this vendor and what were the deciding factors?

ITSUA successfully handled a much more complex project for a client, so the team came highly recommended.

Describe the project in detail and walk through the stages of the project.

We discussed price and my ideas, as well as design likes and dislikes. We worked through a few prototypes that the team created very quickly and the narrowed down from there. The team was patient with my tweaks.

How many resources from the vendor's team worked with you, and what were their positions?

I worked with one primary contact, but a designer was in cc on much of the correspondence..

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I am pleased with the design aesthetic achieved.

How effective was the workflow between your team and theirs?

Communication was very easy. Their team lead is pleasant and absolutely fluent in English.

What did you find most impressive or unique about this company?

It was a pleasure working with them, and their speed of work and flexibility were impressive.

Are there any areas for improvement or something they could have done differently?

No. I am satisfied.

BACKGROUND

Please describe your company and your position there.

We are a tax advisor and auditor in Switzerland, 20 employees in the group, I am the CEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITSUA?

New Homepage project with Blog and Adds

SOLUTION

How did you select ITSUA and what were the deciding factors?

recommendation

Describe the project in detail and walk through the stages of the project.

We defined the design with our graphic designer and then put it into practice. During the implementation, individual themes were adapted and subsequently further developed after going life.

How many resources from the ITSUA team worked with you, and what were their positions?

approx 4

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The site traffic has heavely increased since the lounch. and we have a cool page with some very nice tools

How effective was the workflow between your team and theirs?

Sometimes it went back and forth, as is always the case in an IT project. But it was always very constructive and positive!

What did you find most impressive or unique about this company?

The team's empathy and personality are impressive in the workflow.

Are there any areas for improvement or something they could have done differently?

Of course, you always have to judge the performance, whether you like the result or not. I think weekly calls between those responsible make sense.

BACKGROUND

Please describe your company and your position there.

Process and Risk Management of the recruitment in the health industry. CEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITSUA, and what were your goals?

Development of several projects of different complexity from small website based on a CMS to a custom application with complex inner logic written in Laravel & Vue js. Goal: Building of a controlling system for an international recruiting process.

SOLUTION

How did you select this vendor and what were the deciding factors?

I have known the provider for over 10 years. Based on the very good experience, we work with him and have no reason to consider any other provider.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Laravel & Vue js. Building of a data base and defining of KPI's to control processes

How many people from the vendor's team worked with you, and what were their positions?

CEO and his team. Total 4 people.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As this is an ongoing engagement for years, it can be confirmed that this provider meets our expectations.

Describe their project management style, including communication tools and timeliness.

Jira

What did you find most impressive or unique about this company?

They are always available and are very committed.

Are there any areas for improvement or something they could have done differently?

Basically, there is always a possibility to improve and the provider is always willing to work on itself to meet our very high standards.