Itransition

Please describe your company and your position there.

I'm middle management at a company that utilizes shopify to sell color cosmetics and accessories direct to consumers. I manage the inventory and logistics for the site.

For what projects/services did your company hire Itransition, and what were your goals?

We had our website developed and coded in a way that was not on Shopify's platform. We hired Itransition to redo our website on shopify's platform so that apps and inventory were more streamlined and easier to use.

How did you select this vendor and what were the deciding factors?

We searched online and interviewed a few different companies. This company was easy to talk to, proficient in Shopify, and affordable.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We've had weekly meetings where we review the building of the site, and ask questions and make requests for new developments.

How many people from the vendor's team worked with you, and what were their positions?

We've had two main account managers over the time we've worked with them.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We've been able to launch our new website on shopify and this has enabled our site to be more user friendly for customers as well as the team.

Describe their project management style, including communication tools and timeliness.

We have weekly video meetings over google meet, and in between the video meetings they give us email updates.

What did you find most impressive or unique about this company?

They have competent developers, and no ask is too big or too small. No question is too stupid for them to look into. They're pleasant to talk to.

Are there any areas for improvement or something they could have done differently?

No, they've been responsive anytime we have encountered setbacks or road blocks.

Please describe your company and your position there.

I work at the corporate office of an investment company that owns multiple construction firms.

For what projects/services did your company hire Itransition, and what were your goals?

We had a very manual and outdated method for managing subcontracts within our construction companies.

How did you select this vendor and what were the deciding factors?

We have worked on large projects with itransition in the past, which have been successful. We did not consider any other company for this project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We met with the business analyst and explained current process to them. We then explained what we wanted the solution to look like. The business analyst made an onsite trip go gather additional requirements. We back development shortly thereafter. We have weekly project meetings to discuss ongoing issues with the project. The developers deliver the latest version of the website once a week for testing. We use technologies such as SQL, .NET, HTML, C#

How many people from the vendor's team worked with you, and what were their positions?

We work with a project manager, business analyst, lead developer, two junior developers, and a UX specialist. there are some QA staff also involved, but we don't interact with them.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project is not complete or in production yet. however, the feedback from the internal users so far has been very good.

Describe their project management style, including communication tools and timeliness.

The project management style is a very engaged one. We are in constant communication and do not have many misunderstandings.

What did you find most impressive or unique about this company?

They hire great people. Everyone I've dealt with has been very intelligent and professional.

Are there any areas for improvement or something they could have done differently?

No

Please describe your company and your position there.

I am the CTO of a start-up company in Miami, FL focusing on the launch of a social medial platform for the entertainment industry.

For what projects/services did your company hire Itransition, and what were your goals?

We hired Itransition to help with the development of our mobile app and several related web portals.

How did you select this vendor and what were the deciding factors?

The key selection was made based on technical expertise, responsiveness, availability of talent, and price.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The key technology stack includes React, ReactNative, and Node.js. The project involves the implementation of a base social media platform, a rewards program, an ads program, and other supporting applications

How many people from the vendor's team worked with you, and what were their positions?

We have worked with QA testers, mobile and web developers, a lead developer, a project manager, and a business analyst. We have been working with more than 10 people from the company.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The vendor helped us enormously in establishing better engineering processes. The developers provided code of excellent quality. Everyone's work was punctual and professional.

Describe their project management style, including communication tools and timeliness.

The vendor was flexible about adopting the tools that our work needed. Their communication has always been on time.

What did you find most impressive or unique about this company?

I was impresses by the high degree of professionalism from everyone from Itransition. The management has given immense help in providing support in the areas our company needs. The work of everyone from Itransition so far has been excellent. The developers are knowledgeable and smart, and the project manager and the QA testers are always well-prepared and professional.

Are there any areas for improvement or something they could have done differently?

I do not have recommendations for changes, I would recommend Itransition to any technical leader who is seeking growth and success of the technical team.

Please describe your company and your position there.

I am the Product Owner for a Learning Management company. I Own multiple project for this company that focus on providing training to key personnel within our client organization.

For what projects/services did your company hire Itransition, and what were your goals?

Our website was created in 2016 to serve the Casino industry by providing Quality training and reporting tools for Casino employees. Itransition partnered with us to provide Software development and testing services.

How did you select this vendor and what were the deciding factors?

Our deciding factor for vendor selection was price and team consistency. We also wanted a full service team, which Itransition provided.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Ours is a Software as a Service model, as such the scope of this project has been ongoing. Early in the SDLC we focused on expanding our feature offerings to parity with competing Learning Management Systems, and later in our lifecycle we have focused on increasing Monthly and Daily usage of the site to increase value for our clients. Itransition has been a valuable partner in all stages of our SDLC.

How many people from the vendor's team worked with you, and what were their positions?

I personally work with a 6 team members from Itransiton. A product manager, business analysist, 2 developers, and 2 QA engineers.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Thanks to the great work by the Itransition development team we have increased our client base from 50-60 properties to over 130 properties in the last 6 years.

Describe their project management style, including communication tools and timeliness.

Itransition's project Managment style is flexible and has been updated to fit our requirements multiple times. As of today we work under Agile Methodologies with daily stand-up meetings and by weekly sprint rituals. The Project Manager is a great asset to my roll as Product Owner in managing these rituals. We use Slack, Email, and the full Microsoft suite for communication.

What did you find most impressive or unique about this company?

I'm most impressed by the predictability of the Itransition team. They provide a full-service development team that delivers any tech we need to complete the site. This includes additional development resources that can be brought to bare if necessary, so we rarely miss a deadline due to development misunderstanding or inconsistency.

Are there any areas for improvement or something they could have done differently?

Early on in the SDLC we operated using waterfall methods. I would have switched to a full Agile process earlier to leverage the experience and talent that Itransition offers better.

Introduce your business and what you do there.

I’m an information management advisor and project manager for The Geneva International Centre for Humanitarian Demining (GICHD). We’re a non-profit organization with roughly 30 in-house experts working to reduce the risk of explosive ordnance.

What challenge were you trying to address with Itransition?

We were looking for a new partner to develop some custom software. We originally worked with another partner, but they were unable to meet our needs.

What was the scope of their involvement?

Itransition has worked on a few projects with us. In one project, they developed a custom software system that allows organizations to collect data. Now they provide ongoing support for that system and one of our major tools.

What is the team composition?

We have worked with several people over the course of our engagement, including project managers and senior developers.

How did you come to work with Itransition?

We reached out to several companies, but Itransition had the best prices and was the most compatible with what we were looking for. I also went to visit their offices and found that they were authentic. 

How much have you invested with them?

We’ve spent between $300,000–$400,000.

What is the status of this engagement?

We began working together around May 2018 and our partnership is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

We run internal evaluation systems at the end of each year and we’ve been satisfied with their expertise and responsiveness. We’ve had no issues with the work they’re doing for us.

When we’ve worked on topics outside their area of expertise, they have been quick to train their team, listen to our direction, and provide appropriate solutions. Whenever we’ve run into unexpected issues, their support team has been able to overcome them. They’re always able to come up with solutions to satisfy us and our partners.

How did Itransition perform from a project management standpoint?

They’re available and responsive, even on weekends. As a result, they always meet their deadlines. They stay current on the tools we use, such as Jira and Confluence. On top of that, their time zone makes it easy for us to collaborate.

What did you find most impressive about them?

They provide solid solutions and are adaptable when faced with unfamiliar situations. They’re always working to improve and develop themselves further.  

Are there any areas they could improve?

There isn’t anything they need to improve.

Do you have any advice for potential customers?

There may be some communication challenges in the beginning as English is not their native language. Once you establish a baseline, however, it becomes much easier. It is nice to work with their team.

Introduce your business and what you do there.

I’m the CTO of a gaming company.

What challenge were you trying to address with Itransition?

We needed help with app development.

What was the scope of their involvement?

They’re working on an AR application based on the specifications we provided. The team works on everything from conceptual planning and development to testing and the initial rollout. It’s a conceptual piece of technology that we’ll release in the fall.

What is the team composition?

I work with one senior project manager, two business analysts, 5–6 developers, and 3–4 QA specialists.

How did you come to work with Itransition?

I have a longstanding relationship with Itransition and they do amazing work. It was a no-brainer to select them.

How much have you invested with them?

We’ve spent $300,000 on this project, and our work is ongoing.

What is the status of this engagement?

The current project started in March 2020, and our work is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

The feedback has been really positive so far. All the stakeholders believe the app will be groundbreaking. We anticipate downloads will be in the hundreds of millions when we launch.

How did Itransition perform from a project management standpoint?

Communication is key for us, and Itransition is fabulous at keeping the lines of communication accurate. Everyone from senior management down to the developers communicate and speak English well.

What did you find most impressive about them?

We’ve never been able to match the talent we get at Itransition anywhere else in the world. Their technical proficiency is off the charts, and their blended rates are great.

Are there any areas they could improve?

When they produce written documentation, we can tell that it’s been written by a non-native speaker. They don’t always get all of the nuances. We make sure to proofread their work in case there are any grammatical errors. Otherwise, they’re rock stars who are excellent at what they do.

Do you have any advice for potential customers?

My advice is to put them at the very top of your shortlist. I’ve done dozens of recommendations for Itransition, and it always works out.

Please describe your company and your position there.

I work for Enablon (business unit of Wolters Kluwer company) as an Engineering Manager being in charge of our flagship product development team. Enablon is one of industry leaders in Environmental Health and Safety / Operational Risk Management software markets.

For what projects/services did your company hire Itransition, and what were your goals?

Initially a small team from iTransition was hired to offload our engineers from maintenance and support. However, over time this collaboration grew into three full-size development teams working on functional enhancements alongside with our main development team.

How did you select Itransition and what were the deciding factors?

We selected iTransition by a recommendation. The deciding factors for us were (and still are) quality, price and responsiveness.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work varies from feature development, quality assurance, infrastructure related work to 24/7 support and maintenance activities. Our team delivers bundled (EHS and ORM) products that are customized to specific customer needs. A new version is delivered every quarter. Technology: .NET (C#, Visual Basic), JavaScript, TypeScript, React.js, PWA (React Native)

How many people from the vendor's team worked with you, and what were their positions?

We work with around 40 people from iTransition at the moment. These are mainly software and quality assurance engineers.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The most recent achievements are:

• Transition to common unified interface between EHS and ORM products
• Mobile solution delivery using PWA technology
• Various product enhancements and improvements

We are happy with the results and timely delivery.

Describe their project management style, including communication tools and timelines.

We usually communicate via email and catchup regularly once a month. For urgent matters, we use WhatsApp.

What did you find most impressive or unique about this company?

We simply treat iTransition as value for money. They are very responsive to all our queries and provide excellent people within reasonable timeframes. We appreciate their proactiveness and the way they treat us (always with a high degree of attention).

Are there any areas for improvement or something they could have done differently?

The overall level of English could be a bit higher.

Please describe your company and your position there.

I’m a Senior Computational Biologist at a community-based healthcare organization serving individuals and families in New York.

For what projects/services did your company hire Itransition, and what were your goals?

We needed the patient data stored within our ERP system to be unified and relocated to our revamped data warehouse. As our patient database was continuously growing, we needed an EHR-integrated ETL tool for transferring patient data into the data warehouse with no losses or corruption.

We wanted the warehouse to contain clean data on our patients’ length of hospital stay, status of health, readmissions, test results and other parameters for further analysis and reporting so we could timely detect any anomalies, identify treatment trends and contribute to clinical research.

How did you select Itransition and what were the deciding factors?

We looked through some highly-ranked IT companies and made a list of those suiting us best. We chose Itransition after an on-site meeting as we saw Itransition’s experience and portfolio perfectly met our requirements. Their past clients’ references were also essential for us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

On our end, we provided a detailed description of the services we wanted, followed up by a few discovery meetings where we discussed the technicalities, deadlines, and methodology. From then on we got daily status reports.

In the end Itransition delivered the solution that really did its job: the custom ETL tool now extracts patient data out of our EHR without loss, transforms data into proper formats, and loads it into our data warehouse.

How many people from the vendor's team worked with you, and what were their positions?

Itransition’s team we worked with included 4 developers, a solution architect, and a project manager who kept tabs on every project detail.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As soon as we started leveraging the product, we got the first positive results: the clean unified data helped us spot that patients’ waiting time might be too long occasionally, so we could started acting on that. Overall, there’s much better visibility into our clinical data now.

Describe their project management style, including communication tools and timelines.

Itransition never missed sending a report so we were in sync at all times during our cooperation. In general, we didn’t have any difficulties or understatement with Itransition.

What did you find most impressive or unique about this company?

We actually saw how hard the team worked to meet our expectations and deliver on time and on budget. Their determination is what I could single out.

Are there any areas for improvement or something they could have done differently?

We were totally satisfied with their work, so no shortcomings come to mind. Some might say on-site collaboration would be better, but we think Itransition really does a great job as a remote vendor.

Please describe your company and your position there.

I am Director of Audit at a professional services firm.

For what projects/services did your company hire Itransition?

Our company was going through a comprehensive technological upgrade. A legacy auditing system that we implemented in the early 2000s was among the solutions that required rework. Initially, we just planned to go with the optimization and customization of the legacy system.

However, the initial analysis showed that staying with the same system would involve even more investment and could lead to more serious technical issues in the future.

Keeping these risks in mind, we opted for an in-depth redesign of the software and Itransition became our software development partner to tackle this project.

What were your goals for this project?

Our legacy software could be hardly adapted to new business challenges. Every new feature we wanted to implement required substantial efforts, the system’s performance and user experience were also below standards.

We urgently needed to modernize this software. Our system also lacked analytics and reporting features that’s why we decided to fill this gap too.

How did you select Itransition?

We did online research to prepare a list of potential service providers. Then we sent our project requirements to maybe a dozen companies. Surprisingly, we didn’t get any feedback from over half of them.

As for Itransition, they were among the first vendors who sent us a detailed service offering. They had all the necessary skills and experience backed with positive references, so after several calls and online meetings, we selected them as our project partners.

Describe the project in detail.

As soon as we understood that keeping a legacy solution was not an option, we started looking for alternative technologies that could support the needed features. Itransition helped us a lot at this stage because they showed us all the pros and cons of platform-based and custom solutions.

In our case, going for a custom solution was the most reasonable strategy. Itransition audited the legacy system and delivered a step-by-step plan of the new solution’s implementation.

The team was responsible for a new architecture design, data migration, development and implementation of core features, and the solution’s further extension with custom capabilities.

Since we decided to launch brand new reporting features, Itransition’s BI consultant helped us elaborate a set of essential reporting components (charts, graphs, and tables) that became part of the system.

Testing engineers were engaged throughout the project and ensured the healthy operation of the final solution.

What was the team composition?

We started the project with a business analyst, two software developers, and a testing engineer in the team. However, as soon as the project requirements started to expand, we engaged more of Itransition’s specialists.

At the busiest times, apart from the already involved specialists, the team included a software architect, two more software developers and one more testing engineer, a web designer, a BI consultant, and a project coordinator.

Can you share any outcomes from the project that demonstrate progress or success?

A well-functioning solution that fosters our business operations today demonstrates the success of our cooperation the best. Since I am one of the active users, I can tell that the new solution is way more powerful than our legacy system and can cover many daily processes, including analytics and reporting, that were missing before.

It is also much easier to grasp, so newcomers who just start working with the software don’t put much effort into learning its features.

How effective was the workflow between your team and theirs?

Itransition aren’t beginners in software development and IT outsourcing, they know all the ins and outs very well, so all project workflows went smoothly. I would also like to highlight that their business analyst was well-versed in the financial domain, which greatly facilitated communication between our teams.

What did you find most impressive about this company?

They are very meticulous and they pay much attention to detail in their work. Their availability and their readiness to address customers’ concerns 24/7 are also great advantages, particularly when teams work in different time zones.

Are there any areas for improvement?

There was just a slight confusion during the team augmentation. One of the developers who was meant to join the team happened to be fully booked for another project. Fortunately, Itransition offered an alternative candidate very quickly, so there was no impact on the overall project flow.

Introduce your business and what you do there.

I’m the CTO of an insurance platform.

What challenge were you trying to address with Itransition?

We needed to have some software development done.

What was the scope of their involvement?

We provided requirements, designs, and desired features. We collaboratively made wireframes. Itransition developed a piece of custom software, doing everything from the requirements to delivery.

What is the team composition?

There are roughly 60 people working with us, including project managers, developers, architects, QA engineers, QA automation specialists, DevOps, business intelligence developers, and more.

How did you come to work with Itransition?

I talked to several companies, narrowing it down to two. I chose this company because of their size, flexibility, ability to scale the team quickly, and the way they stay on top of technologies. 

How much have you invested with them?

We’ve spent roughly $5,000,000.

What is the status of this engagement?

We began working together around July 2017, and our engagement is ongoing. The product launched in May 2019.

What evidence can you share that demonstrates the impact of the engagement? 

We have launched two products, with another two going live in 3–6 months. The product has been very well received in the market. We continue to make changes and improvements. It has been a successful collaboration.

How did Itransition perform from a project management standpoint?

Itransition does quite well. They work with our project manager, planning, re-planning, and refining the agile process. They have been very consistent and responsive. We communicate regularly via Slack. 

What did you find most impressive about them?

A key attribute they possess is the ability and willingness to provide valuable feedback and ideas, challenging my ideas at times. They’re collaborative and flexible. 

Are there any areas they could improve?

Some of the lower-level developers could be more assertive in terms of voicing their ideas.