Custom Software Development | Dedicated Teams

iTechArt is a top-tier, one-stop custom software development company with a talent pool of 650+ experienced engineers. We help VC-backed startups and fast-growing tech companies build successful, scalable products that users love. Our forte is agile dedicated teams of brilliant minds who rock in web, mobile, Big Data, QA & Testing, and DevOps.

 
Undisclosed
 
$25 - $49 / hr
 
250 - 999
 Founded
2002
Show all +
New York, NY
Headquarters
  • iTechArt
    300 Park Avenue
    New York , NY 10022
    United States
    718.374.5043
other locations
  • iTechArt
    10 Tolstoy street
    Minsk 220007
    Belarus
    718.374.5043

Portfolio

Key clients: 

Gain Capital (forex.com), Merkle, Oracle, Stella Service, Barchart, Scivantage, Agility Health, Fleetmatics, Etouches, Classpass, Caredox, BuildingLink, Ecovent, BeON, Primer.

Reviews

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App Dev for Online Platform

“They proceed professionally—no cutting corners, no ambiguity, no rushing into things before they know what they’re doing.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
1,000,000 - 9,999,999
 
Nov 2013 - Ongoing
Project summary: 

ITechArt built a web platform that allows the occupants of high-rise buildings to interact, even in areas with poor Internet connectivity. The project team also handles other mobile app projects.

The Reviewer
 
51-200 Employees
 
New York, New York
CEO and Founder, Online Platform
 
Verified
The Review
Feedback summary: 

ITechArt’s engineers excel at creating unique and innovative solutions that require out-of-the-box thinking. ITechArt’s team is methodical and professional. They manage expectations well and prefer to work with clients who already have a clear product concept.

BACKGROUND

Introduce your business and what you do there.

We provide an online collaboration platform for people that manage, work in, and live in residential high-rise buildings. I’m the founder and CEO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with iTechArt?

We wanted to build a local application that could use local storage and sync to our website. The app would be suitable for buildings and countries where the Internet isn’t fast enough to use a web application. We also had a lot of mobile app development needs. Our own staff was stretched much too thin to be able to get everything done.

SOLUTION

What was the scope of their involvement?

iTechArt worked on multiple difficult projects for us, including a web application. They built the local WPF [Windows Presentation Foundation] programs using the local Microsoft SQL Express, linking the background and web services to Microsoft SQL Server. This is a touchscreen-enabled version, with a local database of our web application that syncs with a cloud database. They built native iPhone and Android apps for us. They also built a local application that integrates hardware so that it can be easily accessed by a web browser from a printer, webcam, or fingerprint scanner. They built us a middleware product called Connector that mediates between the hardware installed on a PC and web browsers running on that PC. They’ve also done QA work.

We started with two engineers and now we’re up to 23. We communicated with the project managers. One was for mobile, while the overall project manager ran the desktop and Connector and WPF. There were 5–7 resources that we would talk to on our conference calls when we needed a full team meeting. All of the people were developers, including the project managers.

How did you come to work with iTechArt?

I was tracking this company that had a really cool iPhone app that lets you create iPhone apps. When they went out of business, I tried to hire the founder. He recommended I hire iTechArt because they are the ones who built the app.

How much have you invested with iTechArt?

We’ve spent over $1 million.

What is the status of this engagement?

We’ve been working with them since November 2013, and the work is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The biggest metric is the fact that we’ve grown their staff more than our own, and that we’ve shifted work that we were doing with our own people over to them, including the QA stuff. They’re doing QA for us on the work that we’re doing. Their part of the company is growing faster than our company.

We build unique products. This product called Connector is really a unique product that Microsoft should have built. You ought to be able to click on something and see all the hardware on your computer—what’s working and not working—be able to test it from one place. The success story is that we are a third of the way through converting our 3,000 clients to this Connector platform, where the web browsers talk to the hardware, and it’s running beautifully. We’ve had almost no problems with the installations. Without Connector, you’re reliant on all sorts of ActiveX and plug-ins to make your browser talk to hardware, which is not what browsers natively want to do. I would say the install has been beautiful. The drop in support calls on Connector has been very noticeable. The clients that have installed it have had almost no service support calls regarding hardware talking to their browser. We also have some very good initial success on a new mobile OCR [optical character recognition] package receiving app we’re working on that is in the early development stages. iTechArt does good work with us on innovative products. Customers find these products exciting because they’re innovative.

How did iTechArt perform from a project management standpoint?

They’re very methodical and very professional. We do two-week sprints. I would say that progress has been within good expectations. A lot of things that they’re working on are challenging, and we don’t always have a clear method for how to make it happen. We have no complaints.

What did you find most impressive about iTechArt?

They are serious engineers. They like to build things in a way that they understand and that they think is the right way to build it. They proceed professionally—no cutting corners, no ambiguity, no rushing into things before they know what they’re doing. They define themselves as being suited best to people who know what they want to build and are ready to build it, versus somebody with an early startup idea.

They have very good processes. If somebody wants to talk to them about starting a project, they are methodical enough to step through the decision processes to decide if it’s a good fit, both for you and for them. They do a reasonably serious job of understanding enough what a new customer wants and making sure that they are able to deliver it before accepting the work. They verify that whatever job they’re undertaking is the kind of job with the right expectations. At the end of the day, they make sure that the customer will happy with the results.

Are there any areas iTechArt could improve?

Not really.

5.0
Overall Score It was a good experience.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    Deadlines and deliverables are not clear when you’re dealing with things that can often turn out to be harder than you first thought.
  • 5.0 Cost
    Value / within estimates
    Their costs are between India and the US, but much more reasonable than US pricing. They have a good supply of good engineers, so the ability to find and scale up is also valuable.
  • 5.0 Quality
    Service & deliverables
    The quality is good in terms of deliverables and communication.
  • 5.0 NPS
    Willing to refer
    I’d be happy to recommend them, with the caveat that I rely on them to do their own intake to make sure the work suits what they’re strongest at. Their aim is to have 100% happy customers.

App Dev for Security System

"iTechArt can scale with us as we grow, and they can do it fast."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2015 - Ongoing
Project summary: 

iTechArt assisted with the development of a flagship mobile app (iOS and Android), allocating a specialized resource for each platform version. The team now provides QA testing and updates as needed. 

The Reviewer
 
1-10 Employees
 
Cambridge, Massachussetts
Martin Forest
CTO, BeON Home
 
Verified
The Review
Feedback summary: 

Thanks to iTechArt’s expert coding and accurate designs, the solution allows rapid implementation of new features and functionalities. Their broad experience, responsiveness, and integrated team members continue to support a productive engagement. 

BACKGROUND

Introduce your business and what you do there.

BeON Home provides home-security lighting products that are used for protection while the occupants are away. Specifically, our product consists of a lightbulb and mobile app which activates the security mode. The devices learn a person’s pattern and, when they are away, make it look like someone’s home by turning on the lights automatically. The device can also hear the sound of a doorbell and will turn on in a sequence, making it look like someone is coming to the door. I am a co-founder and the CTO of the company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with iTechArt?

Our company is located in Boston. When we started it in 2013, it was a small startup, and we were trying to recruit mobile engineers who could help us build our first iOS app. We interviewed and tried to find people through our network, but it was simply hard to find someone who was qualified, wanted to join the team, and would be willing to be paid a startup rate. We started looking at alternatives, namely companies who provided this kind of work in Boston, Europe, Russia, and India. We came across iTechArt and have been very impressed with the professionalism of the company, how they presented themselves, and the product they provided. It was close to what we needed, so we went ahead with the project. 

SOLUTION

What was the scope of their involvement?

The first project involved building the iOS app that would launch with our product. It was the work of one developer from iTechArt, who was assigned full-time to our project. He ended up coming to our site for one month. In terms of coding, we used Objective-C. Our technology uses Bluetooth for connecting to the lights. This engineer had experience in working with embedded systems and knew about communication protocols. He was able to dive in and quickly make a functional app.

Our other developer from iTechArt’s team specialized in Android Java development and has built that version in collaboration with the first developer. Although we wanted to have apps on both platforms, we didn’t want to use a hybrid tool since we believed that native coding would provide a better experience on each platform, especially when it came to Bluetooth communication.

We have also built a backend cloud server which keeps track of accounts and helps us with technical support.

Around one year ago, we had four people working for us on iTechArt’s team. Most of the time, we used three resources and added an extra developer for about two months in order to increase the output. Beyond developing mobile apps, iTechArt also has experienced engineers for the cloud side, as well as QA. We have used one resource for all the testing on the app, mostly manual testing.

iTechArt’s engineers have become a part of our team, and the people working for us are not involved in any other projects. There was some documentation which we provided initially, but we also spent a lot of time on-site with iTechArt’s team, allowing them to deduce how our product should work. We were able to make a lot of progress quickly. When they returned to their location in Belarus, we continued working together through video-conferencing and tracking tools, including Trello.

How did you come to work with iTechArt?

They were referred by one of my friends, who was working at Oracle. He mentioned working with iTechArt in the past for the company, so I contacted them, and we got going soon after.

How much have you invested with iTechArt?

The cost of iTechArt’s work has been above $200,000.

What is the status of this engagement?

We started working with iTechArt around 2015 and have an ongoing collaboration. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

The speed at which we’ve been able to bring new features to the app speaks for itself. We communicate with iTechArt’s team several times a week, and they’ve been able to deliver well-coded working solutions fast. I’ve reviewed the code often, and it’s very well-done. I also like the fact that our team lead has transferred our way of thinking to the other people on iTechArt’s side, so there is a level of established quality. He reviews the code himself and also works with the QA person, creating an autonomous process. I’ve only needed to visit them once, and that was for furthering the relationship. Since iTechArt is located abroad, it’s good to have some face-time at least once a year.

In terms of quality metrics, I would mention iTechArt’s understanding of our required speed for development and implementation. The work is usually done right the first time.

How did iTechArt perform from a project management standpoint?

We have video calls two times a week and chat on Slack very often. Between those times, we use Trello for tracking issue cards. We can keep track of what’s important at a given moment.

What did you find most impressive about iTechArt?

I appreciated the way in which the management team understood what we needed and their ability to put us in touch with the right engineer inside the organization. It was a shoe-in fit for us. In terms of passion and what their people are really interested in, iTechArt does a good job of making assignments. They work a lot with startups, which is a more interesting field than working for a bank, for example. They can attract a good level of high-quality engineers, who want to get involved.

iTechArt is also very flexible and used to working in the startup world. Things can change quickly here, and situations put us in different places in terms of needs. iTechArt can scale with us as we grow, and they can do it fast.

Are there any areas iTechArt could improve?

No, they’ve been a tremendous part of our team, and I consider iTechArt a part of our company. This isn’t really iTechArt’s fault, but it is hard to ship items to their part of the world since packages have to go through Russia first. There have been some challenges with this, as well as with getting visas. It can be cumbersome, but it’s out of their control.

What tips or recommendations could you share that might increase the likelihood of success with iTechArt?

As a startup founder, I talk with different entrepreneurs and people in the industry. When I hear that someone is looking to build an app or needs additional help on a cloud application, I will often mention iTechArt and provide an intro if necessary. This has happened on two occasions, and iTechArt captured the attention of clients who were also looking at working with different companies. 

5.0
Overall Score The experience has been very good. For every project we start that involves an app or other software, we will think about iTechArt before other options.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    There are times when we’ve needed to work an extra hour. It didn’t matter if I pinged the engineer on Slack at 10:00 pm his time, he still committed to get the work done. This is partially due to the culture iTechArt has established with their engineers.
  • 4.0 Cost
    Value / within estimates
    There are less expensive options, but we get a good value. We’re not trying to find the cheapest labor but the right fit. As a startup, it’s hard to find people willing to settle for equity instead of a large salary, but iTechArt has been good for us.
  • 5.0 Quality
    Service & deliverables
    Their engineers, managers, and executives want to work with their customers, making sure they’re successful. They’re very flexible in this sense.
  • 5.0 NPS
    Willing to refer