High-end development for mobile innovation leaders

Gold
VERIFIED

Delivering mobile innovation to businesses around the world since 2010, itCraft proudly provides comprehensive software production services.

  • More than 200 successful projects delivered,
  • Outstanding UX/UI designers,
  • In-house, specialized Android, iOS and web teams,
  • Full backend development,
  • Focused on top quality of development - we test our solutions on each stage of development,
  • 50 specialists covering full app development and testing skill set,
  • Top level of employee retainment rate,
  • Google Cloud Platform partner since 2017,
  • PN-EN ISO 9001: 2015 certificate,
  • Providing dedicated Agile Scrum teams for each project,
  • 7 hours specialist effective workday billed.

Supporting both established businesses and promising startups.

Working with top brands: Deloitte Digital, DHL, LUX MED (Bupa Group), Top Secret, Makro C&C, Rossmann, Sodexo, Bank BPH, and many others.

itCraft delivered, and keeps delivering superb native mobile applications and web solutions for a range of industries:

  • Transport & Logistics,
  • Healthcare,
  • Social,
  • M-commerce,
  • Fintech,

… and more.

 
$10,000+
 
$50 - $99 / hr
 
10 - 49
 Founded
2010
Show all +
Warsaw, Poland
headquarters
other locations

Portfolio

Key clients: 

InterCars, Roche, Deloitte, Rossmann, Sodexo, DHL, Makro, Fracht AG, TopSecret, Tabita Luxmed Group, Medisystem, Asseco, City of Warsaw, Medicover group, all companies presented below and lots of startup companies.

InterCars Image

InterCars

An application that allows to find the nearest garages based on client's needs and with the premium version prompts the solutions for upcoming car problems.

PROBLEM

How to make drivers life easier and how to use collected data to help drivers take care of their cars.

SOLUTION

A native mobile application for Android users. With bluetooth protocol it

integrates OBD2 car connection for analysis purposes.

RESULTS

The application that uses features that used to be reserved for garages and diagnostic stations. As a user you are aware of your car problems and you can immidiately go the the right garage that can cover your needs. What is more, the analysis is passed to the garage so they already know what needs to be done with your car.
Rossmann m-commerce app Image

Rossmann m-commerce app

Rossmann m-commerce app

PROBLEM

Rossmann’s existing loyalty program app lacked the option of online shopping.

SOLUTION

Expanding the app’s range of features with an e-commerce platform, wishlist and product store availability features for both Android and iOS systems.

RESULTS

The expanded app receives very good

feedback from users and has been downloaded over 5M times. 
Deloitte for PZPN Image

Deloitte for PZPN

Product discovery for PZPN (Polish Football Association) in cooperation with International Consulting Company.

PROBLEM

The need to increase the interest in football among children, young players and amateur footballers using a digital product.

SOLUTION

itCraft provided consultancy, design and development services, delivering the architectural design

of a large and complex digital ecosystem.

RESULTS

The prepared documentation started a new phase of digitization of the Polish National Football Association.
SaaS for financial market Image

SaaS for financial market

Although the details of this contract remain confidential, we can say we delivered a fully managed, resilient cloud-based software-as-a-service (SaaS) solution engineered to deliver powerful new capabilities for global financial market participants.

DHL Image

DHL

DHL Express Poland required an application to simplify the employee and partnership management processes.

PROBLEM

A decentralised fleet and drivers management system caused multiple efficiency issues.

SOLUTION

A dedicated system for managing fleet, drivers, training and certification of personnel.

RESULTS

Data

inconsistency has been eliminated. Decentralised data is now accessible from one system. Accessing required data is now 3x faster.
Sodexo Image

Sodexo

App that improves reporting and executing business processes (Safety Walk-Around).

PROBLEM

A need for a tool for streamlining of processes and data flow.

SOLUTION

Dedicated mobile application that improve reporting and executing of business processes.

RESULTS

Standardization of client’s processes across all 10

countries of operations, with 10 language versions of software.  
Jura  Image

Jura

3 projects for JURA - a top quality Swiss coffee machine manufacturer.

PROBLEM

Jura’s need was to update its software systems in the area of dedicated back-office solutions and R&D projects for their customers.

SOLUTION

Creating 3 dedicated solutions for managing projects, service data analysis and a mobile app to control premium models of

Jura-made coffee machines.

RESULTS

Quick production and implementation of systems. The users appreciated the speed and efficiency of new solutions.
Roche Image

Roche

Although the details of this contract remain confidential, we can say we delivered senior Java consultants for Roche's projects.

Makro Image

Makro

Allows us to manage Customer Cards, check the latest offers and find all the necessary product information.

PROBLEM

The need for a mobile solution improving business customers’ experience with the Makro brand.

SOLUTION

A mobile app being a one-stop-shop for managing your loyalty card, showing latest offers and providing better options for customer

engagement.

RESULTS

75 000+ unique User visits monthly. Significant increase of both User interest and the app’s average rating.
Fracht - 8 mobile apps Image

Fracht - 8 mobile apps

Operational needs of employees and clients and enable comfortable and effective work.

PROBLEM

Need for a tool to verify clients’ timezone, currency exchange rate and notifications.

SOLUTION

A mobile app combining all the tools necessary for daily work.

RESULTS

A set of 8 mobile apps covering the operational

requirements of both the client’s employees and his customers’ needs.
Bupa Group Image

Bupa Group

Innovative, comprehensive system of management for long term care facilities’ task management using NFC technology.

PROBLEM

The care facility’s work management was done manually, on paper. Planning over 1500 tasks daily without any automation was highly inefficient and created significant issues for both management and staff.

SOLUTION

itCraft

developed SupraCare - an enterprise healthcare work management solution.

RESULTS

Immediate 20% increase in task management efficiency. Significant increase in quality of care. The developed system now manages and optimizes over 500.000 tasks annually. 
Simple Image

Simple

Drive food safety compliance, increase traceability, save time and create accountability with Simple.

PROBLEM

The monitoring of food storage and processing in care facilities in compliance with food safety regulations was complex and inefficient as done mostly in paper form.

SOLUTION

A cloud-based food safety management software, converting a paper

monitoring system into a digital digital system

RESULTS

Simple - food safety management system was implemented by 8 Australian aged care providers in 2 years.
SpecK - an app for doctors Image

SpecK - an app for doctors

A mobile application for doctors who wants to acquire new specializations.

PROBLEM

Regular work, on-call time, training and specializations combined with private life is a great organizational challenge for the Polish doctor.

SOLUTION

SpecK (read “specka”) is a mobile application, available for free for doctors, both for Android devices and for

iPhones.

RESULTS

A free mobile application for doctors appearing in the Central Registry of Doctors. The application is connected to the Registry and at registration confirms that the person is actually a certified doctor.

Reviews

Sort by

iOS & Android Dev for Tailor-Made Logistics Solution Company

"I was very satisfied with their work."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2016 - Feb. 2017
Project summary: 

itCraft redesigned an iOS app to add new functionalities. These features included international currency and time zone converters. The team also built the Android version of the app.

The Reviewer
 
501-1,000 Employees
 
Zurich, Switzerland
Ronny Petersen
IT Manager, Fracht AG
 
Verified
The Review
Feedback summary: 

iOS downloads rose from 11,000 to 34,000. The team was highly professional from the initial proposal to final delivery. itCraft had accurate quotes and efficient design workflows. The team provided quality solutions in a short time frame.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the IT manager for Fracht AG. We organize international transport by sea, air, and land for imports and exports to and from Switzerland.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with itCraft?

We wanted to push new functions for our five-year-old iPhone app and expand it. We also wanted to develop the Android version.

SOLUTION

What was the scope of their involvement?

They redesigned the application, added new functions to the original five, and developed it for both Android and iOS. New functionalities included a transport dictionary, currency converter, time zone converter, and a road holidays feature. They also redesigned for all of our international locations.

What is the team composition?

We worked with a project manager and a co-owner, who served as our main point of contact.

How did you come to work with itCraft?

We considered companies in China, Poland, Germany, and Switzerland, before our Polish office recommended itCraft. We then requested proposals from the prospective companies. itCraft’s work was the most professional for quality and cost estimates.

How much have you invested in them?

We spent around 50,000 Swiss Franc ($50,309 USD).

What is the status of this engagement?

We started working with them in May 2016 and the project ended in February 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Currently, we have eight apps on every platform. iOS downloads have risen to 34,000 from 11,000, when the engagement started.

How did itCraft perform from a project management standpoint?

The team provided correct estimates and we paid the exact amount they quoted. They also provided the designs and they completed them. We communicated primarily via email, as well as occasional phone calls and Skype.

What did you find most impressive about them?

The project was very straightforward and they provided us with the right solution in a short amount of time. I was very satisfied with their work.

Do you have any advice for potential customers?

Get to know them personally. I flew from our office to Warsaw and met the owner. In the beginning, that personal contact was very important.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

CRM Development for Automotive Company

"We could tell they have extensive experience in consulting as they listened closely to our needs."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sept. 2017 - Apr. 2018
Project summary: 

itCraft analyzed for the business features required and developed a CRM system. 

The Reviewer
 
11-50 Employees
 
Warsaw, Poland
Piotr Nowak
Co-Owner, TRONIK
 
Verified
The Review
Feedback summary: 

The CRM system is currently automating several administrative functions and working as intended. itCraft's commitment to understanding the needs of a business and consistent communication contributed to a successful project. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the co-owner of TRONIK, the company that created the ATRAX GPS system. Our software introduces innovative methods of cost optimization in vehicle fleets and improves communication with employees.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire itCraft?

As the company serves more and more customers, we needed to create a dedicated CRM to handle internal processes and contacts with clients.

What were your goals for this project?

Our goal was to automate of invoicing, link the invoices with data,  create warehouse management for mobile workers, and to develop an interface for the client,

SOLUTION

How did you select this vendor?

We found them online. 

Can you go into detail about the services they provided and the scope of the project?

They first analyzed our business and goals to purpose the best solution. Then, itCraft used their experience in system production to develop a CRM system. 

What was the team composition?

We were assigned one analytical specialist and a production manager. 

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They have only recently launched the project, so its effects are not yet fully visible. We already managed to organize several processes with the system, however. 

How was project management arranged and how effective was it?

They ran project management according to agile methodology.

What did you find most impressive about this company?

They were very good at communicating. We could tell they have extensive experience in consulting as they listened closely to our needs. 

Are there any areas where they can improve?

We have nothing to complain about. 

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    Good choices. ICRAFT are people who listen to your needs

Mobile App Dev for Wholesale Services Company

“It’s a pleasure to be a customer who is well taken care of.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June 2016 - Ongoing
Project summary: 

itCraft developed a mobile application from scratch which replaces plastic virtual entry cards with barcodes. The app gives users promotions and information about how to find the products offered.

The Reviewer
 
5,001-10,000 Employees
 
Warsaw, Poland
Manager - Digital Department, Wholesale Market
 
Verified
The Review
Feedback summary: 

The app already has 37,000 users and that number is steadily increasing. itCraft’s work quality impresses, and their collaboration as an IT partner is highly valued. They ease technical situations with their expertise and deliver excellent customer service.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the manager of the digital department for a wholesale services company. I’m responsible for the development of our mobile app.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with itCraft?

Our main concern was how our mobile app would work in the end. We have many systems and the exchange of data between our company and any external partner is always a big challenge.

SOLUTION

What was the scope of their involvement?

They take care of the mobile app development. They started everything from scratch. They designed the plans for development and technical background. They are responsible for every aspect from design to tracking. We provided them with what we wanted from a customer perspective and they helped us design everything. They’re our mobile app partner so they coach us on how it should work. They’re constantly developing new functions.

The app provides our customers with virtual entry cards. The plastic cards with barcodes are no longer needed because they’re in the app. The app provides smartphone versions of the promotions that are available in the stores, along with a list of our stores and directions via Google Maps. It also provides the name of the sales representative so they can call their own salesforce member directly. It updates the status of the turnover on specific producers so they can get a bonus from us. The app is for iOS and Android.

What is the team composition?

We’re in close contact with a project manager, two IT staff, and the company owner.

How did you come to work with itCraft?

They provided the best offer for the complexity of the project and a customer-friendly approach, and their quality versus price was very good.

How much have you invested with them?

We’ve spent €50,000 ($62,001 USD).

What is the status of this engagement?

We started working together in June 2016 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The number of users is steadily growing from week to week. itCraft is one of our best partners with respect to the quality of work that we receive. They help us with complex technical topics, and our systems are sometimes not ready for mobile app work. It’s going really smoothly.

How did itCraft perform from a project management standpoint?

We are really happy with the quality of customer service. The agency is always open to our questions and our feedback and their response time are very good. It’s a pleasure to be a customer who is well taken care of. We have regular status calls and we update the project list weekly.

What did you find most impressive about them?

They’re open to all of our ideas, feedback, and questions.

Are there any areas they could improve?

They could make more suggestions as to how to improve the app given their experience in this area. We could use more benchmarks or specific ideas from their side.

Do you have any advice for potential customers?

I recommend them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    The cost is high, but the value is good. The cost should be a little lower since we're a long-term customer.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

iOS & Android App Dev for Multinational Corporation

“They do everything we need and expect from them.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2016 - Ongoing
Project summary: 

itCraft worked on iOS and Android mobile application development for a large multinational. They are currently building integrations with a database and web platform.

The Reviewer
 
10,000+ Employees
 
Warsaw, Poland
Arkadiusz Nocko
Manager, Sodexo
 
Verified
The Review
Feedback summary: 

The development allowed new solutions to be implemented which have saved time and improved the employees’ processes. They communicate well and offer useful and relevant suggestions for the project’s development, while responding quickly to any requests or needs.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Sodexo is an international company with headquarters in France. We deliver many global services, including catering and technical maintenance. I’m the IT manager in Poland.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with itCraft?

We needed mobile applications developed.

SOLUTION

What was the scope of their involvement?

They developed our iOS and Android applications that support our processes. The current version is very simple. It has a guide for users, explaining what they need to do and then, at the end of the guide, there is a short form where they enter information about price, location, and result of the work.

There are no integrations in the current version. All the reports and results are sent by email to one person. Currently, we’re working together with itCraft on the upgrade of the application and an integration with a database and additional web platform where we have some dashboard center reports.

What is the team composition?

We cooperate with one product manager who is dedicated to us. We have one developer for iOS and one for Android.

How did you come to work with itCraft?

I did some research and tried to find a good supplier offering a high level of quality. We reviewed many companies and itCraft was the best one available on the Polish market.

How much have you invested with them?

$10,000.

What is the status of this engagement?

We started working together in November 2016 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The cooperation with itCraft allowed us to implement new solutions for our employees and allowed us to save some time. The employees are very happy with the application. The quality is very good.

How did itCraft perform from a project management standpoint?

We have some face to face meetings with the project manager and the owner. We have phone calls to discuss the status of the development of projects. The communication is very good. They’re very open to discussion. They have many good ideas and add additional value for us.

What did you find most impressive about them?

They team is experienced and they’re fast. They’re responsive to our needs.

Are there any areas they could improve?

I haven’t seen anything that they need to improve. They do everything we need and expect from them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would recommend them.

Web Application Dev of Workflow for Accounting Services

“They’ve listened to us and tried to find the best, most cost-effective solutions for our business."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. 2015 - Ongoing
Project summary: 

itCraft utilized PHP to develop a web-based invoicing solution on the CentOS platform with a MySQL database. They currently provide monthly maintenance.

The Reviewer
 
11-50 Employees
 
Poland
Michal Mazurek
CFO, CDB
 
Verified
The Review
Feedback summary: 

Customer feedback has commended the intuitiveness, accessibility, and simplicity of the app’s user interface. itCraft’s positive attitude made for an overall amiable atmosphere throughout development, while their expeditious approach ensured timely delivery.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work for an accounting and HR services provider called CDB [Centrum Doradztwa Biznesowego - Center for Business Advisory] based in Warsaw, Poland. We also provide CFO outsourcing for small and medium-sized businesses. I’m the CFO, co-owner, and a member of the board.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with itCraft?

We were working on an artificial intelligence project related to the workflow of accounting documents.

SOLUTION

What was the scope of their involvement?

itCraft has helped us with the entire project and is currently providing further application development. We’ve used PHP, PostreSQL and Apache Solr to build the solution on the CentOS Linux distribution.

We started with a general idea and charts for the document flow. The team learned our business and processes between the app and our customers to make the first description of our requirements. They started the development and made a first implementation of the web app.

The app interprets the text in invoices and then uses them to make decisions. The app’s learning process is the basis for those decisions. We also created a simple online acceptance process for invoices that allows customers to create descriptions and perform additional operations. Everything is automatically recorded in the ledger.

What is the team composition?

We’ve typically worked with three people from their team, including the co-owner who acted as an app architect and handled most of the communication. We’ve also worked with two programmers.

How did you come to work with itCraft?

A friend who’d used itCraft for a project referred them to us. He told me that they were fast and that the collaboration was very good. I got in touch with the group and asked for an offer. I compared them with competitors, but itCraft stood out in terms of professionalism.

How much have you invested with them?

The total budget for the first stage was $50,000. We currently have a monthly service fee and development fee of $1,000 - $1,500. 

What is the status of this engagement?

We started working with them in March 2015. The main part of the project is completed, but they are still providing maintenance and development of additional features on a monthly basis.

We’re planning on creating mobile interfaces for the app for smartphones and tablets. We focused on the web version initially because most of our clients are in the B2B sector and using the app during work hours on their computers.

There will be new processes via mobile devices for travel expenses and other purposes for employees who are accessing the app from various places. itCraft will help us with this project as well, so the collaboration will continue for at least a few years.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We track the number of documents that the app processes, but haven’t kept any statistics about our collaboration with itCraft.

We’ve only given customers access to part of the app’s functionality, but feedback has shown that the user interface is intuitive, accessible, and simple. The most difficult part is defining rules and going through the learning process for tracking documents on our side. Customers only see the documents which they can then describe and accept. The process is nice and quick, so we’ve heard positive opinions on that aspect.

Our employees—especially the accountants working on the system—have a lot of requests, but this is not itCraft’s problem. This has more to do with our ability to quickly implement those new ideas.

How did itCraft perform from a project management standpoint?

We use the MantisBT for project management. We can post new tasks, errors, questions, and requests there and their team will reply and inform us about the implementation process. Initially, we had frequent meetings because our work was based on our ideas. We began discussing things over Skype after the documentation was ready. This made the process easier because we didn’t have to go to their office.

What did you find most impressive about them?

Their team’s positive attitude is the most impressive thing about them. They tried to solve the problem before asking for any money. itCraft is also quick and open to our ideas. They’ve never dismissed anything as stupid. They’ve listened to us and tried to find the best, most cost-effective solutions for our business.

Are there any areas they could improve?

They could hire more IT specialists. We’ve sometimes had to wait for them to deliver solutions because they have so much work that they can’t always react quickly. They’ve tried their best and moved quickly when possible, but we have had to wait a few days for solutions at times.

I would also like to have a more updated software for project management. MantisBT is a bit outdated.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

IT Solution for Workout App

“They work quickly and efficiently.”

Quality: 
5.0
Schedule: 
3.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2017 - Ongoing
Project summary: 

itCraft developed and implemented a webpage-based IT solution to help users take notes about their workouts.

The Reviewer
 
Poland
Radoslaw Paruzel
Founder, Wodsup
 
Verified
The Review
Feedback summary: 

itCraft was responsive in all modes of contact, offered transparent progress reports, and remained flexible in order to accommodate changes. Their professional approach and competitive prices were also impressive, but their services could benefit more from better scope clarification.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and founder of Wodsup.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with itCraft?

I hired itCraft to build a new solution for my small company to help CrossFit trainers take notes about their training history.

SOLUTION

What was the scope of their involvement?

I showed the basic idea to Carl [Founder, itCraft] and his team, and they prepared an analysis for me that contained all the project details and variations. We decided which way to go, and then they created the first test solution without graphics or complex coding. After we decided what was good for the project, they created a complete solution and implemented the system on my webpage.

What is the team composition?

I cooperated with Carl in the beginning.

How did you come to work with itCraft?

I found them on the Internet along with some other firms. I called and met with several companies, and also conducted a small analysis of the local market. itCraft is a small company, and they gave me the best offer, so I decided to work with them. I also checked their former projects, especially in the local market, and saw that they had good programmers and offered the flexibility to create new solutions.

How much have you invested with them?

I've spent around $75,000 with them.

What is the status of this engagement?

We’ve been working with them since January 2017, and the project took around six months. We’re still making a lot of adjustments to the project. It’s always changing, and they’re very quick to adapt the system to the local requirements and those of the users.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They work quickly and efficiently. At the beginning of our project, we had a small deviation between the signed agreement and the expectations later on. However, we’ve solved that problem. That was a mistake from the asset/investor side, and I don’t think they tried to cheat me in any way.

How did itCraft perform from a project management standpoint?

They were responsive in all modes of contact, including email, phone, and meetings. They gave me the option to use their own project management tool which provides all the information. They also shared all of the materials regarding changes with me quite often. I’m happy with our communication, and they always reply to my queries.

What did you find most impressive about them?

They are very professional people. They are quite flexible, and also have very competitive prices.

Are there any areas they could improve?

They have their own language which is sometimes hard for non-IT people to understand.

They were happy that some parts of what they delivered were ready to go, but I was expecting something a bit different from a business perspective. That's why they spent the time to adapt things based on misunderstandings between the analysis and expectations.

Do you have any advice for potential customers?

They should invest with people who are better prepared to sell their idea. itCraft offers really good programmers and engineers, but they’re not as good on the business side of their activities.

4.5
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
    There was a problem with clarifying the scope.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would definitely recommend them.

Outsourced IT provider for Healthcare Geolocation Company

“I admired their value for money as a strong IT partner.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sep - Dec. 2016
Project summary: 

itCraft developed a website backend and two mobile applications which allows patients to schedule appointments with doctors. They also assisted in the selection of service providers.

The Reviewer
 
1-10 Employees
 
Warsaw, Poland
Szymon Horaczuk
Co-Owner, Home Doctor
 
Verified
The Review
Feedback summary: 

itCraft led a strategic and efficient development process. The app garnered users on the first day of launch, and its simplicity yields positive feedback. Delivering three weeks ahead of schedule while maintaining an honest and accommodating collaboration left an overtly favorable impression.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Home Doctor is a startup for patients and doctors which is similar to Uber. It’s a mobile app and website with geolocation that enables patients to call doctors and have them arrive in 60 minutes. I’m the co-owner.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with itCraft?

They developed the mobile app for patients and doctors along with the whole website and infrastructure to set up the operation. This includes the financial settlements, reports, calendars, etc. This is the first time I’ve used an external service provider. I’m not a technical person, which is the reason we decided to outsource the work.

SOLUTION

What was the scope of their involvement?

We told them what we wanted to do and what we needed, and they returned with a proposal on the cost. They also presented a plan to make the apps so we could visualize how they would look. They took us through the steps of ordering the doctor and accepting the patient on the doctor’s side.

They uploaded the infrastructure of the ordering app to our simple website. They didn’t contribute to the website visuals, but they did develop the entire backend. This includes the doctor ordering, patient acceptance, and payment processing, reports, maps, etc.

They helped us a lot in terms of developing the whole idea and recommending which functionalities were or weren’t essential. For example, we decided not to have a map which shows when the doctor is arriving because the patient isn’t going to utilize that feature while they’re waiting. They were good advisors on the business side in order to optimize the system and keep the cost within budget.

They also helped us choose the service provider, OVH, and linked us with the payment processing company.

What is the team composition?

One of the owners of itCraft was our single point of contact. He was leading the project together with us. We didn’t have contact with other team members, but there were 4–5 other people involved. There were two people assisting in iOS, two for Android, and also one more person. We discussed everything with the co-owner, and then he would follow up with his team.

How did you come to work with itCraft?

We conducted research on good IT partners who had experience with mobile development and the medical industry. itCraft had both. We were also looking for someone who provided value for our money. We invited itCraft and two other companies for a briefing. Afterwards, we based our decision on our perception of the company’s expertise. itCraft was professional and able to communicate with us in a coherent way. They didn’t use typical IT language, which was nice for my partner and I because we’re not technical people.

The process of finding a partner took time because of our lack of expertise in this area. We didn’t have a company in mind before we started the research, and we also didn’t receive any recommendations.

We also didn’t know how much the project would cost. itCraft was the only company who could explain their cost structure to us when they presented their price proposal. They showed us how many programming hours each part of the system would take.

How much have you invested with them?

We spent between $45,000–$60,000.

What is the status of this engagement?

We developed the idea in June of last year. We started talking to itCraft in September, and they started development in October 2016. They finished in December 2016, and we launched in January 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We had patients and business the first day we launched because it was renowned in the market. We launched in Warsaw, and our first patient was a blogger from that area. He stated, “Uber for patients has just arrived in Warsaw.” There was a lot of talk on the internet about our project.

We’ve gotten very good feedback on the apps. We didn’t have time to develop a sophisticated manual for doctors on how to use the app, but none of them called to say they didn’t understand something. It was so simplistic and user friendly. We accredit the app’s simplistic and user-friendly nature to itCraft because they recommended we keep it as straightforward as possible.

We didn’t have any technological issues with the system, and it’s working 24/7. We haven’t had any shutdowns, and there haven’t been any minor issues.

We don’t track patient downloads because they’re using stationary devices, such as desktops and laptops. The app is on the App Store and Google Play, but we decided not to do Windows. Patients don’t need to be mobile in order to use the service. We didn’t really need the mobile app for patients, but we decided to build it anyway. The mobile app for doctors is critical because they use the geolocation function and Google Maps to find patients.

How did itCraft perform from a project management standpoint?

In the beginning, I spoke to the project manager once a week. During development, it increased to 3–4 times per week. They would come to our office and meet with us whenever we wanted to have a discussion. They delivered according to the pricing structure, and even managed to do it three weeks ahead of schedule.

We had a simple project management dashboard through Excel which showed key tasks and milestones. We communicated through email, phone, and meetings. Depending on the phase of the project, we may have had questions on whether or not to include certain functions. For example, we decided to skip the phase involving financial settlements for taxes.

In the beginning, they delivered a very detailed script on what they wanted to do and when they would need it from us. Their project management skills kept us on track. They have other projects as well, so it was in their best interest to keep ours moving. Their project management was better than if we would’ve done it on our own. In respect to productivity, they wanted to release capacity of their people as soon as possible to allow them work on other projects.

What did you find most impressive about them?

They were very honest and transparent. They would let us know if they thought a feature would cost too much because they were reasonable, and didn’t want to charge us as much as possible. This is a unique trait compared to other companies I’ve worked with.

They were also ahead of schedule, and the fact that they delivered three weeks early on a three-month project was impressive. We were able to launch earlier and able to gain more business. People need the service mainly between October–March, so that helped us. The combination of our disciplines allowed us to stay on budget.

Are there any areas they could improve?

We had a discussion about the maintenance fee. Due to being a startup, we were not able to continue doing a maintenance contract with them. We still have a good relationship. It may take longer, but they’ll help us if we need it. If we had a maintenance contract with them, it would be done sooner. We made the choice not to have the maintenance fee, so we have to wait for help with any issues.

Do you have any advice for potential customers?

I admired their value for money as a strong IT partner. They don’t overcharge for their services, which means there’s little room to negotiate. They’re reliable and do their best to work with clients. We didn’t have any surprises. Their project management keeps everything on schedule. They’ve done a lot of mobile apps and systems, which is important when choosing a partner.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They delivered the project ahead of schedule, and their project management was disciplined.
  • 4.0 Cost
    Value / within estimates
    It was very good value for money. There were probably companies that could’ve developed it cheaper, but we didn’t choose them.
  • 5.0 Quality
    Service & deliverables
    They delivered the product we ordered on time and according to budget.
  • 5.0 NPS
    Willing to refer
    I’ve already recommended them to two startups. I feel good about recommending them.

Mobile App Dev for IT Conference Organizer

“Their customer service is of the highest quality.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2014 - Ongoing
Project summary: 

itCraft developed and currently manages a website along with an iOS and Android application. They also provide ongoing consultation services.

The Reviewer
 
11-50 Employees
 
Wrocław, Poland
Rafał Wójcicki
Managing Director, Buena Vista Media Group
 
Verified
The Review
Feedback summary: 

Conference attendants have regarded the app as one of the best available, and everything is functioning properly. Along with fluid communication, itCraft’s team continues to provide timely, responsive, and supportive services.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Buena Vista Media Group is an organizer of our networking conference, Poland IT Meeting. I’m the managing director.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with itCraft?

We wanted to have a partner who offered multiple, quality services for a good price.

SOLUTION

What was the scope of their involvement?

They created and currently manage an iOS and Android application, and also manage the registration option for our website. They also provide website development, consultation, and management services.

Users can utilize the app to register for our conference, fill out data about themselves and their company, and schedule meetings after checking the list of possible partners. They can also update their photo or data and decide what table and time they want to meet partners at. The app shows what time users, partners, and tables are available at the conference.

We are still working together on the fourth version of the app.

What is the team composition?

We work with three people, including Bartosz [Co-Owner, itCraft], Rafal [Tech Lead, itCraft], and sometimes with Karol [Co-Owner, itCraft]. We’re in contact with Rafal almost every day, and Bartosz at least once a week.

How did you come to work with itCraft?

We had to take some risk when choosing a vendor. Through searching, we found itCraft and chose them because of Bartosz’ attitude and personality. We got to know their team before signing the contract.

How much have you invested with them?

We’ve spent $30,000.

What is the status of this engagement?

We started working together in November 2014, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

itCraft was creating, managing, and servicing the app and website services. They are always supportive of us. It’s hard to measure the commerce impact they’re making on the project, but everything is working great. If there are any issues, we are in contact with them. The attendants of the conference have told us it’s one of the best applications.

How did itCraft perform from a project management standpoint?

They are almost always on time, and we have daily contact. I also receive good responses when I send messages. They’re fluent, so we have no problems with communication. We connect with them through many channels.

What did you find most impressive about them?

Their customer service is of the highest quality.

Are there any areas they could improve?

Not that I can think of.

Do you have any advice for potential customers?

I suggest future clients provide itCraft with clear ideas of what they want, because they’re able to deliver.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Their scheduling and ability to meet deadlines are great.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Dev Partnership for Consulting Firm

"They often suggest critical value-added ideas."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Feb. 2016 - Ongoing
Project summary: 

itCraft develops iOS and Android apps for a third-party clientele, including one with geolocation, payment and social integration, and business-monitoring functionality.

The Reviewer
 
1-10 Employees
 
United Arab Emirates
Jack Buskiewicz
Director, AJJ Capital
 
Verified
The Review
Feedback summary: 

The third-party clients and beta testers are pleased with the app. Responsiveness, professionalism, and the ability to offer constructive and workable solutions set itCraft apart from their competitors.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the director of AJJ Capital. We are a consultancy based in Dubai.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with itCraft?

Over the last two-and-a-half years, much of what we do has been related to mobile application development. We didn’t have the skill set within our own organization, so we needed a good development partner.

SOLUTION

What was the scope of their involvement?

One of the projects they worked on was a mobile application for iOS and Android that allows people to locate group fitness training in their area. It integrates with Stripe and with social media.

They also built an administration panel, which allows the business owner to monitor what’s happening with the business. The app can be applied in different countries where each country has a discrete database where they run their own business independently using the same platform.

The full development took around eight months and we are very pleased with it.

What is the team composition?

For the app project, we had a dedicated project manager and around 18 people (including developers and graphic designers) working on it.

How did you come to work with itCraft?

Initially, we wanted to get good value for money, and Eastern Europe and India were potential areas for us to source a good IT company. We had previous experience with India, but communication was a challenge. We tried Ukraine and Hungary, identified nearly 30 companies, and conducted interviews with around 20. We decided on itCraft.

How much have you invested in them?

We have spent over $250,000 in total so far.

What is the status of this engagement?

Our engagement started in February 2016 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We just finished the app recently and our clients and beta testers are very happy with the application.

How did itCraft perform from a project management standpoint?

We communicate primarily through Skype and email. We don’t use a project management tool because once I give them the work, they manage it from their side. I do receive high-level basic reports where we stand, however.

What did you find most impressive about them?

They are professionals and are extremely good from a technical perspective. The owners of the company are very smart and been very helpful. They often suggest critical value-added ideas.

Are there any areas they could improve?

From my point of view, no. I am happy.

Do you have any advice for potential customers?

Communicate with them frequently. If ever there were any issues, it was due to me traveling between countries and I couldn’t communicate on time.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Coffee Machine App Dev for Software Solutions Company

“They don’t just simply do what we tell them—they try to come up with solutions themselves.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. - July 2017
Project summary: 

Subcontracted developers from itCraft helped an internal team meet a tight deadline, collaborating on a mobile app that connects to coffee machines via Bluetooth technology.

The Reviewer
 
1-10 Employees
 
Poland
Owner
 
Verified
The Review
Feedback summary: 

itCraft’s team is resourceful and proactive, initiating effective solutions even if these are outside the original scope. They are friendly, communicate well, and consistently deliver quality results on time.  

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a software provider that provides on-demand tailored software solutions. Our customers are mostly in the mobile sector.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with itCraft?

We needed more resources for a mobile iOS and Android project for one of our customers.

SOLUTION

What was the scope of their involvement?

We received the specifications from our customer and sent them to itCraft. The product provides Bluetooth communication for phones and tablets connected to coffee machines. If you have a coffee machine, you can launch the app and connect to that machine. The app can connect with coffee machines from major brands.

There’s a variety of products you can launch using the app. You can even customize different things like the coffee strength and the amount of milk foam. You can also perform some basic configuration of the coffee machine, including the readout.

What is the team dynamic?

There were 7 people from itCraft involved in the project. They worked with my team to reach the project deadline.

How did you come to work with itCraft?

We wanted someone who had proficiency in mobile technologies. Our ideal vendor should be honest and offer a good price.

I know the owner of itCraft because we worked together at another company. Eventually, we each started our own company.

How much have you invested with them?

The project budget was around €90,000 [$100,000].

What is the status of this engagement?

We’ve been working successfully with itCraft for 7 years, and we have a long-term relationship. This project started in January 2017 and was completed in July 2017. The project duration was 30 weeks. This is not the first project we did with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our customer hasn’t been published the app yet, but they were happy with it.

How did itCraft perform from a project management standpoint?

The project manager was from my team. Our project had an intense timeline and required coordination between 2 parallel groups of developers—Android and iOS. itCraft’s team was very good. We communicated with them daily.

What did you find most impressive about them?

They’re very friendly people and provide good quality work. If they see any problems, they are proactive. They don’t just simply do what we tell them—they try to come up with solutions themselves.

Are there any areas they could improve?

They had someone who resigned in the middle of the project, but that person was replaced by someone else. Fortunately, the transition process went smoothly. I’m really satisfied with them, so I can’t think of anything to improve from my standpoint. I wouldn’t have worked with them so long if I wasn’t happy.

5.0
Overall Score I’ve worked with them for 7 years.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They delivered the project on time.
  • 4.0 Cost
    Value / within estimates
    They are not the cheapest on the market, but they have other qualities that don't make this a problem.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
Verification

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Verification Level
Gold
VERIFIED
Business Entity
Business Entity Name
Itcraft S.c.
Status
Active
Jurisdiction of Formation
Poland
ID
NIP: 5222966148
Date of Formation
Nov 2, 2010
Last Updated
Jan 31, 2019
Payment & Legal Filings
International Credit Risk Assessment

Per our methodology, the International Credit Risk Assessment rating is determined by our analysis of a credit report and third-party data.

Very Low Risk
Last Updated
Jul 30, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
37
OVERALL REVIEW RATING
5.0
Source
Clutch
LAST UPDATED
May 7, 2020