High-end development for mobile innovation leaders

Gold
VERIFIED

Delivering mobile innovation to businesses around the world since 2010, itCraft proudly provides comprehensive software production services.

  • More than 200 successful projects delivered,
  • Outstanding UX/UI designers,
  • In-house, specialized Android, iOS and web teams,
  • Full backend development,
  • Focused on top quality of development - we test our solutions on each stage of development,
  • 50 specialists covering full app development and testing skill set,
  • Top level of employee retainment rate,
  • Google Cloud Platform partner since 2017,
  • PN-EN ISO 9001: 2015 certificate,
  • Providing dedicated Agile Scrum teams for each project,
  • 7 hours specialist effective workday billed.

Supporting both established businesses and promising startups.

Working with top brands: Deloitte Digital, DHL, LUX MED (Bupa Group), Top Secret, Makro C&C, Rossmann, Sodexo, Bank BPH, and many others.

itCraft delivered, and keeps delivering superb native mobile applications and web solutions for a range of industries:

  • Transport & Logistics,
  • Healthcare,
  • Social,
  • M-commerce,
  • Fintech,

… and more.

 
$10,000+
 
$50 - $99 / hr
 
10 - 49
 Founded
2010
Show all +
Warsaw, Poland
headquarters
other locations

Portfolio

Key clients: 

InterCars, Roche, Deloitte, Rossmann, Sodexo, DHL, Makro, Fracht AG, TopSecret, Tabita Luxmed Group, Medisystem, Asseco, City of Warsaw, Medicover group, all companies presented below and lots of startup companies.

InterCars Image

InterCars

An application that allows to find the nearest garages based on client's needs and with the premium version prompts the solutions for upcoming car problems.

PROBLEM

How to make drivers life easier and how to use collected data to help drivers take care of their cars.

SOLUTION

A native mobile application for Android users. With bluetooth protocol it

integrates OBD2 car connection for analysis purposes.

RESULTS

The application that uses features that used to be reserved for garages and diagnostic stations. As a user you are aware of your car problems and you can immidiately go the the right garage that can cover your needs. What is more, the analysis is passed to the garage so they already know what needs to be done with your car.
Rossmann m-commerce app Image

Rossmann m-commerce app

Rossmann m-commerce app

PROBLEM

Rossmann’s existing loyalty program app lacked the option of online shopping.

SOLUTION

Expanding the app’s range of features with an e-commerce platform, wishlist and product store availability features for both Android and iOS systems.

RESULTS

The expanded app receives very good

feedback from users and has been downloaded over 5M times. 
Deloitte for PZPN Image

Deloitte for PZPN

Product discovery for PZPN (Polish Football Association) in cooperation with International Consulting Company.

PROBLEM

The need to increase the interest in football among children, young players and amateur footballers using a digital product.

SOLUTION

itCraft provided consultancy, design and development services, delivering the architectural design

of a large and complex digital ecosystem.

RESULTS

The prepared documentation started a new phase of digitization of the Polish National Football Association.
SaaS for financial market Image

SaaS for financial market

Although the details of this contract remain confidential, we can say we delivered a fully managed, resilient cloud-based software-as-a-service (SaaS) solution engineered to deliver powerful new capabilities for global financial market participants.

DHL Image

DHL

DHL Express Poland required an application to simplify the employee and partnership management processes.

PROBLEM

A decentralised fleet and drivers management system caused multiple efficiency issues.

SOLUTION

A dedicated system for managing fleet, drivers, training and certification of personnel.

RESULTS

Data

inconsistency has been eliminated. Decentralised data is now accessible from one system. Accessing required data is now 3x faster.
Sodexo Image

Sodexo

App that improves reporting and executing business processes (Safety Walk-Around).

PROBLEM

A need for a tool for streamlining of processes and data flow.

SOLUTION

Dedicated mobile application that improve reporting and executing of business processes.

RESULTS

Standardization of client’s processes across all 10

countries of operations, with 10 language versions of software.  
Jura  Image

Jura

3 projects for JURA - a top quality Swiss coffee machine manufacturer.

PROBLEM

Jura’s need was to update its software systems in the area of dedicated back-office solutions and R&D projects for their customers.

SOLUTION

Creating 3 dedicated solutions for managing projects, service data analysis and a mobile app to control premium models of

Jura-made coffee machines.

RESULTS

Quick production and implementation of systems. The users appreciated the speed and efficiency of new solutions.
Roche Image

Roche

Although the details of this contract remain confidential, we can say we delivered senior Java consultants for Roche's projects.

Makro Image

Makro

Allows us to manage Customer Cards, check the latest offers and find all the necessary product information.

PROBLEM

The need for a mobile solution improving business customers’ experience with the Makro brand.

SOLUTION

A mobile app being a one-stop-shop for managing your loyalty card, showing latest offers and providing better options for customer

engagement.

RESULTS

75 000+ unique User visits monthly. Significant increase of both User interest and the app’s average rating.
Fracht - 8 mobile apps Image

Fracht - 8 mobile apps

Operational needs of employees and clients and enable comfortable and effective work.

PROBLEM

Need for a tool to verify clients’ timezone, currency exchange rate and notifications.

SOLUTION

A mobile app combining all the tools necessary for daily work.

RESULTS

A set of 8 mobile apps covering the operational

requirements of both the client’s employees and his customers’ needs.
Bupa Group Image

Bupa Group

Innovative, comprehensive system of management for long term care facilities’ task management using NFC technology.

PROBLEM

The care facility’s work management was done manually, on paper. Planning over 1500 tasks daily without any automation was highly inefficient and created significant issues for both management and staff.

SOLUTION

itCraft

developed SupraCare - an enterprise healthcare work management solution.

RESULTS

Immediate 20% increase in task management efficiency. Significant increase in quality of care. The developed system now manages and optimizes over 500.000 tasks annually. 
Simple Image

Simple

Drive food safety compliance, increase traceability, save time and create accountability with Simple.

PROBLEM

The monitoring of food storage and processing in care facilities in compliance with food safety regulations was complex and inefficient as done mostly in paper form.

SOLUTION

A cloud-based food safety management software, converting a paper

monitoring system into a digital digital system

RESULTS

Simple - food safety management system was implemented by 8 Australian aged care providers in 2 years.
SpecK - an app for doctors Image

SpecK - an app for doctors

A mobile application for doctors who wants to acquire new specializations.

PROBLEM

Regular work, on-call time, training and specializations combined with private life is a great organizational challenge for the Polish doctor.

SOLUTION

SpecK (read “specka”) is a mobile application, available for free for doctors, both for Android devices and for

iPhones.

RESULTS

A free mobile application for doctors appearing in the Central Registry of Doctors. The application is connected to the Registry and at registration confirms that the person is actually a certified doctor.

Reviews

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System Development for Long-Term Care Center

"They’re highly professional in all their interactions and work hard to find the best possible solution." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2014 - Ongoing
Project summary: 

itCraft developed an enterprise healthcare management solution comprised of a web app, an Android mobile app, and a connected backend. They designed the system’s UX/UI and introduced robust data capabilities.

The Reviewer
 
11-50 Employees
 
Poland
Wróbel Mirosław
Board Chairman, LUX Med Tabita
 
Verified
The Review
Feedback summary: 

Efficiency and care quality have both increased thanks to the system’s data collection and monitoring efforts. itCraft provides a streamlined communication structure and constant availability. Customers can expect a professional team that delivers on both immediate goals and long-term values.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your company and your position there.

I’m the chairman of the board of LUX Med Tabita. We’re a developing physical rehabilitation and care center. We offer medical rehabilitation and around-the-clock care for patients of all ages that require continuous specialist support. We’re also part of Bupa, an international healthcare provider.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire itCraft?

We needed someone to design, implement, and deploy a system of dedicated solutions for the management of long-term care facilities. The system comprises a mobile app (for tablets), web app, and a dedicated backend.

What were your goals for this project?

This project would allow us to organize and manage the work in our facility based on accurate data, rather than intuition and informal conversations.

SOLUTION

How did you select this vendor?

itCraft is renowned in Poland for their healthcare-related IT services. I’d also had the pleasure to work with itCraft while at my previous company, which largely influenced my selection of their services this time.

Can you go into detail about the services they provided and the scope of the project?

itCraft provided complete software production and continues to offer on-going support and further development. Their initial work involved UX/UI design, Android development, web app development, backend development, and QA. The system itself enables us to manage individual patient and client plans, organize work processes, and make data-driven decisions to increase efficiency and drive up the quality and safety of care. We use the web app to plan and monitor daily work, and employees in multiple locations use the tablet app to monitor and record the completion of scheduled activities.

What was the team composition?

We work with a team leader, a UX/UI designer, two web developers, a backend developer, two Android developers, and a QA engineer.

What was the cost of the project?

We’ve spent around $100,000 so far.

What was the timeline?

We began working together in 2014. The system launched within four months, and we’re continue to cooperate.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Thanks to the system’s sophisticated work reporting, we have access to data not previously available for long-term care or at other facilities. This lets us answer detailed queries regarding how much time patient care takes, how much it costs, and how many tasks each employee performs. In turn, this leads to higher efficiency, better quality of care, and increased patient safety.

The system’s co-designed change management functions also us adapt to changing patient preferences and staff roles more easily. Sudden interventions can be detrimental to both efficiency and patient care, but the system has eased those worries. It’s also allowed us to track unperformed tasks and ensure that we follow established procedures for medical activities. 

How was project management arranged and how effective was it?

We work through a single point of contact – their team leader – who has great experience regarding long-term care management systems. We communicate clearly and effectively and check our work schedule on tablet modules. These messaging modules allow us to communicate with specific itCraft employees about unforeseen events or recommendations.

What did you find most impressive about this company?

They’re highly professional in all their interactions and work hard to find the best possible solution. I commend itCraft for their outstanding communication, understanding of our business values, and adherence to deadlines. Our business partnership has been a great pleasure.

Are there any areas where they can improve?

It would be hard to point to a specific area that requires significant improvement.

5.0
Overall Score I can truly depend on them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’ve kept all deadlines.
  • 5.0 Cost
    Value / within estimates
    Compared to other vendors we work with, itCraft’s price to quality ratio is very good.
  • 5.0 Quality
    Service & deliverables
    They provide exceptional quality and customer relations.
  • 5.0 NPS
    Willing to refer
    They deserve top marks for their hard work. I’m happy to be providing this review to show my appreciation.

Mobile App Dev for Drugstore Chain

“Work with them. They’re a great partner.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Oct. 2018 - Ongoing
Project summary: 

itCraft built iOS and Android versions of a mobile application for a drugstore chain, allowing customers to find product information, promotions, newsletters, and search for nearby locations.
 

The Reviewer
 
11-50 Employees
 
Poland
Kamil Siudek
IT Manager, Cosmedica Sp. z o. o.
 
Verified
The Review
Feedback summary: 

The itCraft team built high-quality applications, offering suggestions to improve the final versions throughout the engagement. Their flexibility and communication skills led to a lasting partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the IT manager at Cosmedica. We’re a drugstore chain.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with itCraft?

We wanted to connect more with our customers by sending them promotions and information about our company via a mobile application.

SOLUTION

What was the scope of their involvement?

itCraft developed iOS and Android mobile applications that allow our customers to check the availability of our products, find any promotions, view our newsletters, and search for locations on a map. Basically, we shared our idea, and they built everything. They continue to provide support.

What is the team composition?

We work with a project manager.

How did you come to work with itCraft?

We reached out to them following a very impressive recommendation.

How much have you invested with them?

So far, we’ve spent $10,000.

What is the status of this engagement?

We started working with them in October 2018, and it’s an ongoing relationship.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When we want something, they make it happen. They delivered high-quality products, but we’ve yet to deploy them to our customers yet. We plan to launch in the next two months. We’re excited to continue working with the itCraft team.

How did itCraft perform from a project management standpoint?

They were great. We mainly interacted via email and video calls. Overall, we’re happy with the experience.

What did you find most impressive about them?

They’re flexible. They don’t just do whatever we ask of them, but they think about the task and suggest improvements that better address our needs.

Are there any areas they could improve?

No, I can’t think of anything.

Any advice for potential customers?

Work with them. They’re a great partner.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Product Design & Dev for Integration Services Company

“Government projects are complicated, but itCraft performs exceedingly well, which is why we continue to work with them.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Nov. 2016 - Ongoing
Project summary: 

itCraft developed a complex software system using IBM Db2 databases, including a public-facing web portal. The relationship evolved into an ongoing relationship building and testing several web applications.

The Reviewer
 
11-50 Employees
 
Poland
Owner, IT Services Company
 
Verified
The Review
Feedback summary: 

itCraft successfully completed the complicated work through their strong understanding of the system and customer needs. They offer thorough dedication to finishing the work on time accompanied by excellent communication and collaboration. They deliver high-quality service at affordable prices.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and project leader of a software house delivering projects for multiple customers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with itCraft?

They built a multiple-component software system, which includes a complex governmental portal website for a local ministry. The portal website is visible to the public. We’ve worked with itCraft on several projects delivering software in the public area working with the government.

SOLUTION

What was the scope of their involvement?

itCraft provides development help when we don’t have enough resources in-house. They do the full software development cycle of everything from product design to development and testing. They’ve mainly worked on web applications. itCraft works on the IBM Db2 database, the interfaces for collecting data, and the web interfaces of each information system to deliver functionalities to customers. If it’s necessary, they analyze problems or fix bugs. They’re responsible for the entire product development. They’re required to understand the whole system and how its processes work.

What is the team composition?

I have three skilled people in itCraft’s team, and I’ve worked with their co-owner for negotiations. I’ve used five people from their team for my projects overall.

How did you come to work with itCraft?

I knew the co-owner because one of my friends worked for his company. When we needed help with a project, my friend suggested going to them.

How much have you invested with them?

We’ve spent $250,000.

What is the status of this engagement?

We started working with itCraft in November 2016. We hired them on a long-term contract. We don’t have any new projects for them at the moment, but we maintain a general collaboration agreement. They completed the last project in November 2018, which they currently support.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Government projects are complicated, but itCraft performs exceedingly well, which is why we continue to work with them. They’re a talented partner, and we can count on them if we have a major problem to solve.

How did itCraft perform from a project management standpoint?

We introduced the Scrum methodology for project management, and we had daily Stand-ups with the team. They give us timesheets for the completed work. We’ve had weekly managerial calls. They’re perfectly responsive. They developed all the system parts and worked with us on a daily basis. We’ve never had a problem with communication.

What did you find most impressive about them?

They have good pricing, and they complete tasks on time. That was especially important for the type of customers we work with. When working with private companies, negotiating a deadline isn’t a problem, but, with public government organizations, it’s not possible without incurring penalties. itCraft delivered.

Are there any areas they could improve?

The government company accepted the work done by itCraft, so I don’t have any concerns. They’re doing well. They deliver software based on requirements.

5.0
Overall Score We completed the project and received payment, so my experience was good.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    That was amazing. Our customer changed requirements, but itCraft still completed the work on time.
  • 5.0 Cost
    Value / within estimates
    They had good pricing. I would’ve paid more working with a bigger company.
  • 5.0 Quality
    Service & deliverables
    We had good communication and involvement from both the technical team and the management.
  • 5.0 NPS
    Willing to refer
    They do a good job, so I’ll refer them.

Software Dev for Food Safety Management System

Whenever I had a concern, they dealt with it extremely fast.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2017 - May 2018
Project summary: 

itCraft developed a cloud-based food safety management software, converting a paper monitoring system into a digital one. The final product is accessible and accommodates user requirements well.

The Reviewer
 
1-10 Employees
 
Australia
Emma Allan
Co-Founder, Simple Food Safety
 
Verified
The Review
Feedback summary: 

Users have responded favorably to the new system, and it has the potential to change industry processes on food safety management. The itCraft team was supportive throughout the engagement, explaining each step clearly and addressing inquiries in a timely manner.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the co-founder of Simple Food Safety, a company that provides food safety related services to the health and aged care sectors. Our offerings include training, consulting, and risk management program development.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire itCraft?

We hired itCraft to develop a cloud-based food management software that would change the industries’ current paper monitoring systems into a digital format while still meeting our government’s legislation.

What were your goals for this project?

Our objective was to develop a user-friendly software that the aged care and health sectors would recognize as a necessity. We wanted to provide the industry with a smarter and faster option to monitor daily compliance.

SOLUTION

How did you select this vendor?

My colleague had used itCraft previously and spoke very highly of their work, so I went with them.

Can you go into detail about the services they provided and the scope of the project?

itCraft designed, developed and launched a cloud-based food safety management software. They ensured that the final product could adapt to many different configuration requirements dictated by the user.

What was the team composition?

I worked exclusively with Rafal (Project Manager and Programmer, itCraft), who led the team. This was great because I only needed to consult with him, and he would take care of everything. In addition to being experienced and knowledgeable, Rafal remained responsive and professional throughout.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

It’s been a long project, but itCraft has been great. The software will positively change the way our industry works on many levels and become the way of the future for our company, which is exciting.

How was project management arranged and how effective was it?

The team was responsive, supportive, and patient. They meet deadlines and communicated clearly and quickly. Rafal understood that I didn’t have any IT skills, so he made it a point to always explain everything in detail.

What did you find most impressive about this company?

itCraft provides great support and is very professional. Whenever I had a concern, they dealt with it extremely fast.

Are there any areas where they can improve?

No, nothing comes to mind.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They met all deadlines.
  • 4.0 Cost
    Value / within estimates
    All software development is costly, but a good team is worth the price.
  • 5.0 Quality
    Service & deliverables
    Our clients who've used the software are very happy, and we've had great feedback.
  • 5.0 NPS
    Willing to refer
    I would refer them to a friend and use them again.

Mobile App Dev for Meeting Platform

“They’re genuinely helpful.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2017 – Apr. 2018
Project summary: 

itCraft developed a website and mobile application for Android and iOS. The app features the capability for people to communicate via video.

The Reviewer
 
1-10 Employees
 
Poland
Paweł Klusek
Owner, Let's Meet
 
Verified
The Review
Feedback summary: 

itCraft developed a highly functional, high-quality app that garners more and more new users all the time. They are excellent collaborators and they played a strong role in the design of the app. They’re also outstanding communicators, delivering answers and cooperation throughout the project.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Respondent 1: Let’s Meet is a startup with a social application for users to communicate with each other.

Respondent 2: It’s for dating, sports, and to find friends.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with itCraft?

R1: We needed someone to develop our website and our mobile app for Android and iOS.

SOLUTION

What was the scope of their involvement?

R1: Our main goal for itCraft was to enable people to communicate using video. They totally designed the project.

R2: They used Google Cloud.

What is the team composition?

R2: We had a project manager, and the whole team was about 10 people.

R1: We communicated with two or three people.

How did you come to work with itCraft?

R2: We learned about them through their website. Their website was the best of the ones we visited. I met with the owner of itCraft and immediately decided to cooperate with them.

How much have you invested with them?

R1: We spent $170,000.

What is the status of this engagement?

R1: We worked together from October 2017–April 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

R1: Every month, we see progress. The app has more new users. Everything is on the right track.

R2: Everything is good and working correctly. There are no problems.

How did itCraft perform from a project management standpoint?

R1: They managed everything well.

R2: We used email, telephone, and had in-person and online meetings.

What did you find most impressive about them?

R1: They’re cooperative. If we have questions, they always answer. They’re genuinely helpful.

R2: They’re a good company. We’re satisfied with their service. We’ll work with them again in the future.

Do you have any advice for potential customers?

R1: It’s best to meet with the owners and speak directly with them before starting a new project. Getting to know what both sides want makes the collaboration work well. Their owners always have time for their clients.

R2: The owners are extremely nice. They have open minds.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Dev for Patient Communication Platform

"There were no problems and we're really happy that we chose itCraft. It was a good decision."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Nov. 2016 - Ongoing
Project summary: 

itCraft is developing a web application and iOS and Android mobile apps that have identical functionality. The beta version incorporated a payment and document sharing system that requires a third-party login.

The Reviewer
 
1-10 Employees
 
Sweden
Co-Owner & CTO, Healthcare Platform
 
Verified
The Review
Feedback summary: 

The mobile apps ranked in the top ten in their category and were received well during marketing testing. itCraft provided consistent communication and provided excellent architecture resources. Although they could improve their beta’s initial quality, all bugs were fixed quickly.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the co-owner of a healthcare platform. We connect patients with doctors through a mobile application that allows them to schedule house-calls.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with itCraft?

We were looking for a company to develop our applications.

SOLUTION

What was the scope of their involvement?

They built the whole project from the beginning based on our requirements; they were responsible for the technical part. They built four mobile applications in total, two each for the doctors and patients (iOS and Android). Users can schedule house-calls, pay for visits, and get documents from doctors. They payment system forces you to login with a bank ID to ensure user security. They also built a web app for patients that has the same functionalities as the mobile apps.

What is the team composition?

We worked with around ten developers and a project manager.

How did you come to work with itCraft?

They were recommended to me by some people. I talked with the owner and checked their online reviews and though they I could trust them.

How much have you invested with them?

We’ve spent around $100,000 so far.

What is the status of this engagement?

We’ve been working together since November 2016. We were live in the market—to test the reception—but now were offline for one or two months.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

About one or two weeks after we launched the application, it was in seventh place in the medical category in Sweden.

How did itCraft perform from a project management standpoint?

We had really good contact all the time and we talked over Slack, phone calls, and in-person. There were no problems.

What did you find most impressive about them?

There was really nice communication between us. I was also impressed by the main architect.

Are there any areas they could improve?

There were quite a few bugs to fix when we got the application to the beta testing phase. They weren’t big, but maybe they could minimize those

Any advice for potential customers?

I would say that they can trust itCraft. There were no problems and we're really happy that we chose itCraft. It was a good decision.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Development for Food Service Application

"The application is live and people are finding it useful."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2016 - 2017
Project summary: 

itCraft developed an iOS, Android, and web application for rating services, taking the idea and guiding the process from scratch. They worked on the development, design, and UI/UX.

The Reviewer
 
1-10 Employees
 
Poland
Joanna Zbroja
Project Manager, Yumer.eu VELO
 
Verified
The Review
Feedback summary: 

The project was completed successfully and was well received by its user base. The team managed the project smoothly and ensured that the communication was effective and the timeframe kept to, while addressing any issues quickly and professionally.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm a project manager for Yumer.euVELO. We have a food service application.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with itCraft?

We needed help with app development.

SOLUTION

What was the scope of their involvement?

It's an application where users can rate restaurants and aggregate opinions from Google to choose a place near them. I wanted people to be able to find a place within a specific price range or that's very well rated in their local area.

I had the idea, then they guided me the whole way. They showed me how to create and prioritize it step by step. They first analyzed my business needs and they created backlogs. Using scrum methodology, they developed it for Android, iOS, as well as a web application.

They also brought it to the App Store and Google Play store. In addition to development, they provided graphic design and UI/UX. They helped me with marketing and to set up Facebook ads.

What is the team composition?

We had 10 people who worked on the project, including UI and UX designers and developers. I also had a project manager who was great.

How did you come to work with itCraft?

My friend had worked with them, and I did some research. When I spoke to them they were really helpful and I trusted them.

How much have you invested in them?

We spent around $85,000.

What is the status of this engagement?

We worked together on the project from 2016–2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The application is live and people are finding it useful. The quality was good.

How did itCraft perform from a project management standpoint?

The project management was really good. They advised me and helped to drive the whole process which was truly helpful. Any bugs or issues were addressed within a reasonable timeframe.

We mostly communicated through Slack, phone calls, email, and occasionally, in-person meetings.

What did you find most impressive about them?

They kept to the deadlines and were responsible.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    They're quite expensive, but the quality is really good.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Dev for Healthcare Organization Platform

"They accomplished things that I thought were impossible."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. - June 2018
Project summary: 

itCraft built a mobile application for iOS and Android. The solution had a Facebook integration and features for ratings and sharing. Pending final documentation, the app will launch in the near future.

The Reviewer
 
1-10 Employees
 
Poland
Arkadiusz Darocha
Owner, SpecK
 
Verified
The Review
Feedback summary: 

The app’s looks and functionalities exceeded expectations. The tool has also received nearly unanimous positive feedback from stakeholders. Quick replies and strong communication were hallmarks of the partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I own SpecK. We’re developing a mobile app to help doctors organize their education process, rate their internships positions, and then share those ratings.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with itCraft?

I needed an IT company turn my idea into a user-friendly and well-designed app.

SOLUTION

What was the scope of their involvement?

I gave itCraft a description of how a young doctor would go through their education. The team then asked me questions around preparing the solution, and they made a 20-page app description. They assigned all tasks to the IT engineers and the rest of the crew. I approved their proposal, and they produced a prototype version using Proto.io, where I was able to see how it would work. With my approval, they started development on the Android and iOS app. The app integrated with users’ Facebook accounts to let them connect with their doctor friends. I tested the platform at each stage, and I made payments after accepting the work. There were four or five stages in total and, during the process, they gave me a few ideas for making the app work better for doctors. For example, itCraft came up with the idea for an examination module, which displayed statistics for item users would have to practice again.

Recently, I’ve had discussions with the Polish government to combine my solution with the medical education system. itCraft participated in these meetings with me and discussed the IT aspects of the project. Currently, I’m waiting for documentation from a Polish medical association. Once I have this paperwork, we’ll launch the app in a two-week timeline.

What is the team composition?

I worked with eight IT resources and two graphics personnel, evenly split between the iOS and Android versions. We also had a project manager.

How did you come to work with itCraft?

I read one of their articles, about making applications. When I accidentally met itCraft at a Polish startup event, I talked to them about different kinds of projects. They were professional and I decided to hire them.

How much have you invested with them?

We spent around $75,000.

What is the status of this engagement?

We worked together from February–June 2018. Although the app is finished, we’ll continue the collaboration.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The solution was spectacular looking. We received positive feedback from external stakeholders. Whenever I shared a screen from the app on Facebook, all our followers reacted with “Wow!” emoticons.

How did itCraft perform from a project management standpoint?

They always responded within thirty minutes. The team was also upfront about an idea’s viability and whether there was a viable alternative. The communication between me and the project manager was very good.

What did you find most impressive about them?

The design exceeded my expectations for looks at user-friendliness.

Are there any areas they could improve?

I have no idea what they could improve in their work. They accomplished things that I thought were impossible.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    Compared to other companies, their quality and price are good.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’ve already referred them.

API and IT Framework Dev and Design for Int'l Consulting Company

"They were accountable, on time, and delivered good quality."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2018 - Ongoing
Project summary: 

IT CRAFT provided design and development services for an IT framework, involving the design of a large digital ecosystem and API design.

The Reviewer
 
51-200 Employees
 
Warsaw, Poland
Wieslaw Kotecki
Experience Design Director, Deloitte Digital CE
 
Verified
The Review
Feedback summary: 

With the first phase of the project completed, the deliverables exceed expectations and are very good quality. The team is professional, communicative, and responsive at all times, displaying excellent expertize, particularly around mobile and progressive web applications.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m an experience design director at Deloitte Digital CE. We’re a consulting company that offers experience strategy, UX design, and end-to-end implementations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IT CRAFT?

We were asked by the Polish Football Association what they could do to get more people playing amateur football. Our challenge was to create the digital and non-digital strategy.

SOLUTION

What was the scope of their involvement?

We provided them with documentation and then we had a few very intense workshops. Based on the workshops, we started working in a very agile way. They helped us design a very large digital ecosystem: the websites, mobile applications, responsive websites, and it also IT architecture. We did the whole IT landscape and how to approach mobile, what the kind of APIs they should use, etc.

We mostly worked on discussing what kind of mobile approach we should use. There was a lot of discussion between iOS, Android, and progressive web application approaches. The other was how to set up the microservices architecture and service bus for the client. Then we designed the APIs using Swagger.

What is the team composition?

There were three to four people. We work with a lead architect and a few other architects.

How did you come to work with IT CRAFT?

We had around four companies to choose from, but we decided on IT CRAFT based on a recommendation from our friends.

How much have you invested with them?

$75,000–$100,000.

What is the status of this engagement?

We started working together in April 2018 and the work is ongoing. The first phase was completed in June.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s exceeded expectations.

How did IT CRAFT perform from a project management standpoint?

They’re very professional. They were accountable, on time, and delivered good quality. They reacted to changes when needed. We mainly used Confluence and Jira, but also used email, Skype, and Slack.

What did you find most impressive about them?

Their mobile expertise is impressive. They have good knowledge of progressive web application approaches.

Do you have any advice for potential customers?

I recommend working with them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Client Portal Dev for Waste Management Company

“They worked with us and brought our ideas to life. … I truly recommend them.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. - June 2018
Project summary: 

itCraft developed a web application that helps with automation of waste management services. The customized portal allows clients to see the pickup status for various locations and place orders online.

The Reviewer
 
1-10 Employees
 
Warsaw, Poland
CSO, Zeme Technologies
 
Verified
The Review
Feedback summary: 

The automation of the process improved productivity and significantly descreased labor costs. Creative and flexible, itCraft met all needs, while their ability to provide professional guidance and deliver on promises made them a go-to partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the CSO of Zeme Technologies. We’re a waste management company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with itCraft?

Many of our clients have multiple locations and benefit from a centralized waste management process. We wanted to build a client portal to allow our clients to see the status of waste pickup in a particular location. We were looking for a vendor to help us develop a web app.

SOLUTION

What was the scope of their involvement?

We shared our vision with itCraft and they made some recommendations, pointing out the weaknesses in our brief. After we had a few meetings where we discussed the challenges, they started building a web application for us. The client portal lets our clients see a map that is connected to the software we use on the backend. The map shows the pickup status for various locations and the type of waste. Clients can find different documents, such as monthly pickup plans, invoices, and the environmental documents they might need to present to a government institution. In addition, clients can order a pickup online and receive an automated confirmation.

What is the team composition?

We mostly worked through a project manager.

How did you come to work with them?

We found them online. itCraft was just the right size for us and we liked their approach, so we chose them.

How much have you invested with them?

We spent about $25,000.

What is the status of this engagement?

We started working with them in April 2018 and the project was completed in June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app works as expected and helps us automate the process. I was able to free up around 30% of my customer service specialists, which is a big deal. Our clients are still testing the app, so we don’t have any feedback from them yet.

How did they perform from a project management standpoint?

I was very happy with itCraft. They were responsive and we talked 3–4 times a week via email or phone. We also had face-to-face meetings.

What did you find most impressive about them?

They were very creative and flexible. They came up with a solution that was based partly on their own customized code and partly on G Suite solutions.

Are there any areas they could improve?

They were slightly off schedule. But I've heard that happens all the time with itCraft projects.

Do you have any advice for potential customers?

I truly recommend them. We had no experience working with IT vendors, so our brief wasn't very professional. They worked with us and brought our ideas to life.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They were slightly off schedule.
  • 5.0 Cost
    Value / within estimates
    They offered us a better price than some other companies we talked to.
  • 5.0 Quality
    Service & deliverables
    They delivered everything they promised and were pleasant to work with.
  • 5.0 NPS
    Willing to refer
Verification

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Verification Level
Gold
VERIFIED
Business Entity
Business Entity Name
Itcraft S.c.
Status
Active
Jurisdiction of Formation
Poland
ID
NIP: 5222966148
Date of Formation
Nov 2, 2010
Last Updated
Jan 31, 2019
Payment & Legal Filings
International Credit Risk Assessment

Per our methodology, the International Credit Risk Assessment rating is determined by our analysis of a credit report and third-party data.

Very Low Risk
Last Updated
Jul 30, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
37
OVERALL REVIEW RATING
5.0
Source
Clutch
LAST UPDATED
May 7, 2020