IT Partners Inc.

BACKGROUND

Introduce your business and what you do there.

I'm the owner of a bookkeeping company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IT Partners Inc?

We wanted to organize a server and make sure everyone could work on the same system.

SOLUTION

What was the scope of their involvement?

They helped us with software programs and updates, as well as security for our email and online activity. We recently worked on a particular software update with them that we just finished.

What is the team composition?

Generally, we deal with one of their regional offices that is nearby. We know our local contacts personally, and their Calgary office helps us when they can.

How did you come to work with IT Partners Inc?

An acquaintance was one of their IT tenders. When he left the company, he suggested I stay with them. Their services are excellent.

How much have you invested with them?

We spend no less than about $12,000 a year on their services.

What is the status of this engagement?

They've managed our IT services since August 2011.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They're prompt and well-educated, and most of the techs they put on our projects are compatible with us. I was recently near their offices, and they let me go into my system from their computers. I don't know any other agency that would allow that.

How did IT Partners Inc. perform from a project management standpoint?

They've never left us stranded, and they answer the majority of our questions. Their costs are high, but they help us avoid potential challenges that would cost more. Every time we communicate, they send us a ticket via email that states what they work on. If I ever refer my clients to them for work that will be billed to my books, they send an invoice that pertains to each ticket.

What did you find most impressive about them?

They're very versatile, and they're willing to provide services, no matter what we ask of them. If we ever present an odd situation to them, they figure it out.

Are there any areas they could improve?

When they opened their office in Calgary, we experienced a bit of a lag. That kind of transition can be challenging. Otherwise, they do very well.

Do you have any advice for potential customers?

Be patient and anticipate some initial expenses. If you let them do their job, they will deliver a good product. The money you spend at first will save you money in the future. If you have any questions, they will explain everything to you.

BACKGROUND

Please describe your company and your position there.

We're a business planning, strategic planning leader in working with small- to medium-sized companies to new heights in sales, profit, and operational efficiency.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT Partners Inc.?

Website development, IT counselling.

What were your goals for this project?

Market awareness, motivate interest in services, efficiency in website, email, social media maintenance.

SOLUTION

How did you select this vendor?

Was aware of IT Partners in a previous project partnership, prior to that, referred by a current client of IT Partners.

Describe the project in detail.

Development of a logo, website development technical guidance, message development and guidance, email creation, social media management.

What was the team composition?

Originally worked with an owner of IT Partners, then with one of their project managers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Very pleased with the logo, and website. I received many positive comments from friends and colleagues, including congratulations from several. Very pleased with the counselling received on IT matters, and rely on their expertise on social media management.

How effective was the workflow between your team and theirs?

IT Partners worked within my schedule needs. Was always convenient for me.

What did you find most impressive about this company?

IT Partners is innovative in many ways on new IT initiatives. I feel this will be a long-term relationship.

Are there any areas for improvement?

I believe IT Partners are always looking for improvements, always striving for perfection but at the same time knowing there are ways to become better. No specific improvement strategies comes to mind.