LESS IT. MORE BUSINESS.
Everything we do at IT GOAT, we do to give our clients a competitive advantage. Our mission is to simplify IT operations, reduce IT expenditures, and optimize IT performance.
Our team at IT GOAT, allows you to spend less time on IT and more time on your business.
Everything we do at IT GOAT, we do to give our clients a competitive advantage. The way we give our clients a competitive advantage, is by reducing time and cost to manage their own IT while eliminating IT downtime. By doing so, our clients are able to reallocate more time and money back in their business so they can outperform their competition.
- IT Managed Services
- Cyber Security
- Cloud Services
- Microsoft Azure
- Amazon Web Services (AWS)
- IT Procurement
- Network Equipment: Firewalls, switches, access points, etc
- End User Equipment: Laptops, Desktops, Software Licensing, etc.
- Telecommunication - Business Phone Systems
- Business Phone Systems
- Hard Phones
- Soft Phones
- IT Project Services and Project Management
- Server Refreshes
- Server Migrations to the Cloud
- Email Migrations
- Network Refreshes
- Business Relocation Services
headquarters
other locations
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333 Texas StShreveport, LA 71101United States
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New York CityNew York City, NY 10001United States
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Los AngelesLos Angeles, CA 90001United States
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PhiladelphiaPhiladelphia, PA 19019United States
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San DiegoSan Diego, CA 22400United States
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San JoseSan Jose, CA 94088United States
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JacksonvilleJacksonville, FL 32034United States
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ColumbusColumbus, OH 43004United States
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CharlotteCharlotte, NC 28206United States
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San FranciscoSan Francisco, CA 94016United States
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DenverDenver, CO 80014United States
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BostonBoston, MA 02101United States
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El PasoEl Paso, TX 79905United States
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Las VegasLas Vegas, NV 88901United States
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DetroitDetroit, MI 48202United States
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PortlandPortland, OR 97035United States
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MilwaukeeMilwaukee, WI 53201United States
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BaltimoreBaltimore, MD 21201United States
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AlbuquerqueAlbuquerque, NM 87101United States
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TucsonTucson, AZ 85716United States
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MesaMesa, AZ 85201United States
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FresnoFresno, CA 93650United States
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SacramentoSacramento, CA 94203United States
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AtlantaAtlanta, GA 30301United States
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Kansas CityKansas City, MO 64132United States
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Colorado SpringsColorado Springs, CO 80909United States
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RaleighRaleigh, NC 27606United States
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OmahaOmaha, NE 68102United States
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MiamiMiami, FL 33101United States
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Long BeachLong Beach, CA 90712United States
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Virginia BeachVirginia Beach, VA 23450United States
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OaklandOakland, CA 94501United States
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MinneapolisMinneapolis, MN 55404United States
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TampaTampa, FL 33601United States
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TulsaTulsa, OK 74114United States
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ArlingtonArlington, TX 76001United States
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WichitaWichita, KS 67203United States
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Focus
Portfolio
Quadratic Insights, Texco Resin, Paul Davis Restoration, Quadrant Capital Finance, Educational First Steps, CREF, MAC Executive Recruiters, MTV IR, Peach Capital
IT GOAT - VOIP Services
IT GOAT provides Business Phone Solutions via Hosted VOIP to businesses in an affordable flat transparent pricing offering.
Why IT GOAT VOIP Solutions:
- Fixed Fee Transparent Pricing
- Free Project Services
- Call Center Functionality
- Microsoft Teams Integrations
- Hard Phones and Soft Phone Functionality
- Zero-Upfront Costs
Cloud Migration Services
IT GOAT provides Cloud Services to three different Platforms to choose from.
Cloud Platforms:
- Microsoft
- Azure
- O365
- AWS
- Amazon Web Services
- Google
- G-Suite Services
Services Provided:
- Migration Services
- Physical to Virtual Migration
- On-Premise to Cloud Server Migrations
- Exchange to O365 Migrations
- G-Suite to O365 Migrations
- Administration Services
- Adding and Removing Users
- Cloud Management Services
- Cloud Spend Monitoring
- Server Monitoring Services
- End-User Support
Lerma Agency Migration Project:
Lerma Agency is an Advertising and Marketing company headquartered in Dallas, TX. Lerma Agency prides itself on its diverse workforce and its ability to position leading cultural strategies for its clients.
Lerma Agency was in need of migrating server workloads and 40 TBs of data from a data center hosting their server infrastructure to Microsoft Azure. The client had a short timeframe as well to complete the project and reached out to IT Goat for ideas.
IT GOAT, was able to scope out the project's migration and order the Azure Data Box to assist with the data migration. In less than four weeks from start to finish, IT GOAT was able to activate all server workloads and upload all client data into a production live environment.
The result was that Lerma Agency was able to beat its deadline by two weeks ending its relationship with the data center meeting their timeframes.
IT GOAT Cyber Security
IT GOAT works will work your business to ensure you have end to end security protecting your business. There are over 300 different types of security solutions at your disposal and you need to have a Partner that can ensure you do not have overlap in your security strategy nor gaps.
- End Point Security to protect your MACs and PCs
- Apple MACs Anti-Virus
- Windows PC Anti-Virus
- 24x7 Monitoring
- Patch Management
- End Point Detection and Response Solutions
- Data Loss Prevention Solutions
- Network Security Management
- VPN Access Managment
- VOIP Network Service
- Quality of Service Management
- Layer 1, Layer 3, Layer 7 Switching
- Server Infrastructure Security
- 24x7 Monitoring
- Patch Management
- Anti-Virus
- Access Management
- Cloud Services Security
- O365 Security
- AWS Security Services
- Google Security Services
- Microsoft Security Services
- Multi-Factor Solutions
- Email Security
- Email SPAM Filters
- Email Anti-Phishing
- Anti-Impersonation Security
Co-Managed IT Services
Our Co-Managed Services solutions are designed for companies with an existing IT Team that needs assistance filling gaps.
Our services can be divided in to three main categories for Managed Services
- End User Support and Management (Help Desk)
- Network Management and Security Monitoring
- Server Infrastructure and User Access Management
Client of Co-Managed Services typically have internal IT Leadership that do not want the day to day burden of support end users so they will outsource Tier 1 and Tier 2 Support to IT GOAT.
Or the client has an internal resource that provides all the onsite IT Support needs for End Users but lacks the knowledge around Network and Server Management.
Our team is here to compliment and fill voids for where your IT Department begins and ends.
Reach out today to discuss how IT GOAT can help build upon what you have to give you the complete IT Service Delivery team you need to keep your business moving forward.
IT Managed Services and IT Support
IT GOAT provides premier IT Managed Services and IT Support Services for Small Businesses, to Mid-Market. We offer over 100 different Support Packages from our Gold Standard Package that is 24/7 to our Bronze Package 7AM- 7 PM Monday - Friday.
Our clients have the ability to pick and choose a custom solution set that fits the needs of their busiensses. Unlike our competitors who provide the one size fits all, IT GOAT works with businesses to come up with creative solutions that work for both parties.
We have three Support Agreements:
- Bronze: 7AM CST - 7PM Monday Through Friday
- Silver: 24 Hour Support Monday Through Friday
- Gold: 24x7x365
Service Packages
- Standard
- 24x7 Monitoring
- End Point Anti-Virus for PCs and MACs
- Server Anti-Virus
- Weekly Patching of all PCs
- Weekly Patching of all Servers
- Network Montoring and Alerting
- Remote Support under specified agreement
- Security Plus
- All of Standard
- Email Spam Filter
- Email Anti-Phishing
- Email Backup
- Enhanced Security Alerting
- Cyber-SOC
- All of Security Plus
- Simless Security Operation Center
- 24/7 threat Remediation across all end points
- O365 Enhanced Security and Monitoring
- End Point Detection and Response
Project Services - Data Migration
IT GOAT provides a vast array of Project Services for Clients of Managed Services and Non-Managed Services.
From Cyber Security Projects to Data Migration, IT GOAT has the resources you need to keep your business on the latest technologies.
Recent Project:
Drumline recently utilized IT GOAT for a Tenant to Tenant Migration project inside O365. The client requested to move their existing mailbox, SharePoint, and OneDrive data from their current tenant to a separate tenant.
The IT GOAT migration team was able to execute this migration in less than three weeks from start to finish with full data transfer and minimal end-user work stoppage.
Reviews
the project
IT Management & Support Services for Oil & Gas Company
"Even if we don’t know what the issue might be, we know they’ll fix it."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the CEO and owner of an oil and gas operator in Texas.
What challenge were you trying to address with IT GOAT?
It helps not having to deal with the IT infrastructure besides all the other aspects of the business that we have to keep track of and operate daily.
What was the scope of their involvement?
IT GOAT eliminates the hassle of managing the firewall, Internet, or any associated suite that we might need for our business. Basically, they do all of our IT maintenance and support, but they’re pretty specific to our needs.
Their team has built a service center that runs our wireless Internet and has a backup to protect our local Internet. They also manage our Microsoft Office suite and the security for all of our connected devices. If there’s any hardware to be hooked up, they do it on-site, and any backup or help without the hardware is done off-site.
What is the team composition?
We have a few contacts, but we mostly call Mike (President) if something is important. If it isn’t urgent, we submit a ticket through the front office person.
How did you come to work with IT GOAT?
We’d been using Mike at his previous company. He knew the ins and outs of the business, so we believed he’d understand our unique interests and be able to suit them.
How much have you invested with them?
We’ve probably spent between $12,000–$20,000.
What is the status of this engagement?
We began working together in January 2020, and they’re still providing maintenance and support.
What evidence can you share that demonstrates the impact of the engagement?
Their work is an overall success. Our servers and databases work in a timely manner and without downtime, and all our devices are secure.
How did IT GOAT perform from a project management standpoint?
They’ve performed well. IT GOAT is available for support whenever we need them. We communicate through phone and email.
What did you find most impressive about them?
It’s easy to talk about our problems with them. Even if we don’t know what the issue might be, we know they’ll fix it.
Are there any areas they could improve?
They have a ticket system, and sometimes they need to solve tickets a little bit faster. However, just by emailing and calling on the phone, they’ve improved significantly.
Do you have any advice for potential customers?
IT GOAT really tailors to your needs, and they can provide those services for anybody that might need them.
the project
IT & Cloud Consulting Services for Clinic Company
‘‘Their customer service is 100% on top of everything.’’
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the clinical operations manager of an interventional radiology practice organization.
What challenge were you trying to address with Mercury Managed Services?
We wanted to build a new clinical office and surgery center.
What was the scope of their involvement?
They’re our IT team for all of our computer and software needs. We told them what we wanted and how big our working site was. After that, they came in, looked at the space we were building, and came back to us to establish everything we needed for our current and future staff in terms of IT needs.
What is the team composition?
We’ve worked with around 4–5 people so far. Initially, we engaged with Mark (President), and he’s the one I spoke to when we decided to go with Mercury Managed Services for this project; he brought us proposals, plans, and pricing. Currently, we work closely with Brett (VP of Services), who also worked on getting all of the equipment that we needed for the office and the surgery center. In addition to them, there’s a person who set up the wiring at the beginning and another couple of new staff members that are going to work with us as well.
How did you come to work with Mercury Managed Services?
We engaged a couple of years ago, so I don’t remember how we found them, but I’m glad we did.
What is the status of this engagement?
We started working together in June 2019, and the engagement is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
We couldn’t be happier with them. It’s been a smooth process.
How did Mercury Managed Services perform from a project management standpoint?
Their customer service is 100% on top of everything If there's an outage or issue. In terms of communication, we use Microsoft Teams for communication, phone calls, and a help desk ticket system via email. They’re very punctual, and we can reach out to them anytime in case we need to talk to their service or billing team — that’s been very helpful for us as well.
What did you find most impressive about them?
Their attention to detail and their customer service is what stands out the most about them.
Are there any areas they could improve?
I don’t think there’s something they can improve on.
Any advice for potential customers?
Be upfront with what you want for your business — the more information you provide, the better they can put a package together.
the project
Managed IT Services for Agricultural Technology Company
"They are always available when and if we need any additional tech support."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Sales Development Manager for a national agtech product, distributed to customers with commercial grade deep fryers, and oil management needs.
For what projects/services did your company hire IT GOAT?
The quick growth of our company post-pandemic meant a need to hire the experts to get us setup to onboard new employees and partners quickly, while allowing us to continue our work and not slow us down. IT GOAT delivered and then some.
How did you select this vendor and what were the deciding factors?
Significant track record of great service for small start-up company's, all the way to major corporations. There was no need to do much searching after the resources and service structure was laid out. They were able to get right to work.
Describe the project in detail and walk through their service package.
Simple put - IT GOAT was able to receive and upload all necessary resources and tools onto the provided laptops for existed and incoming employees long before their start date. This allowed us to focus on the important things, and not have to slow down.
How many resources from the vendor's team worked with you, and what were their positions?
It's clear that IT GOAT prides themselves on being a team and approaching relationships and business with their partners the same way. We had contact with the president, along with many others to assure out needs were taken of timely and efficiently.
Can you share any outcomes from the project that demonstrate progress or success?
We were able to get new hires up to speed and equipped with all necessary resources long before their first day, which gave us the ability to be strategic in the learning curve and what we felt was important to make them comfortable and ready to hit the ground running.
How effective was the workflow between your team and theirs?
Very cohesive - they are always available when and if we need any additional tech support or understanding on how to access the newly uploaded resources and equipment.
What did you find most impressive or unique about this company?
I think I've touched on this above, but their attention to detail and ability to assure that we are completely taken care of in way of their teams approach. There wasn't a time they were unavailable or unwilling to resolve or troubleshoot any issues we were having real time.
Are there any areas for improvement or something they could have done differently?
None that come to mind - we were more than happy with the timely fashion they were able to assist us, and remain happy with services.
the project
Managed IT Services for Data Services Company
"I think that they are responsive and care about the work and the relationship."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
We are a data services company providing analytic, consulting, relationship marketing and digital analytic services. We believe data-driven insights are the spark that connect people and brands in a powerful, endearing way. I am director of data solutions and manage the relationship with IT GOAT.
For what projects/services did your company hire IT GOAT?
IT goat is our desktop support, IT management company for helping us maintain our day to day support of of all of our employees and contractors with their computer needs.
How did you select this vendor and what were the deciding factors?
When we were looking for an IT management company that would partner with us to provide the support we needed, price, structure and cultural compatibility all came into play when selecting IT GOAT over other parties we interviewed.
Describe the project in detail and walk through their service package.
IT GOAT provided two primary services one was the transition from our former parent company to our new status as a separate entity separate from our former parent company infrastructure. We purchased all of our employee computers, laptops and desktops, both MacBooks and PCs from our former parent company. After they were wiped clean by the parent company, ITG set the computers up with all the requisite software and connected them to our new company network, which they also assisted in getting set up.
On the backend, they also helped with all of the DNS settings to make sure our email was flowing properly and being delivered with our established domain severed from our former parent. Additionally, they provide Spam and Phishing protection. On an ongoing basis they provide desktop support and onboarding/offboarding of new/departing employees as far as getting them set up or retrieving computers and accessories.
How many resources from the vendor's team worked with you, and what were their positions?
6 - Owner and Project Oversight, Technical Backend Lead, Operations Lead, Account coordinator, 2 tech operational staff persons - this has changed as staff has changed.
Can you share any outcomes from the project that demonstrate progress or success?
Successfully migrated us to new environment. While not flawless, all hiccups were not unexpected due to the speed at which we were making the transition. All hiccups were met with acceptable speed of resolution. Ongoing relationship continues to proceed as expected. We meet regularly to review any open tickets, should there be any.
How effective was the workflow between your team and theirs?
There was a good plan and a continuous communication flow.
What did you find most impressive or unique about this company?
I think that they are responsive and care about the work and the relationship.
Are there any areas for improvement or something they could have done differently?
I think some of the hiccups were avoidable, but otherwise, they have been great.
the project
Managed IT Services for Insurance Brokerage
"Their team works efficiently, and they are thoughtful and punctual."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Insurance Brokerage
For what projects/services did your company hire IT GOAT?
Managed it services security and hardware
How did you select this vendor and what were the deciding factors?
professional solutions provided
Describe the project in detail and walk through their service package.
they made sure our network and all it services are working at the most effective levels.
How many resources from the vendor's team worked with you, and what were their positions?
5
Can you share any outcomes from the project that demonstrate progress or success?
Their team works efficiently, and they are thoughtful and punctual.
How effective was the workflow between your team and theirs?
Perfect.
What did you find most impressive or unique about this company?
Their smart approach to making sure our network does not impact our day-to-day. We are able to focus on serving our clients.
Are there any areas for improvement or something they could have done differently?
No.
the project
IT Services for Social Service Nonprofit
"They have a great ticket process for staff to utilize - timing is an issue."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
We offer Social Services and I'm the CEO.
For what projects/services did your company hire IT GOAT?
To manage all agency IT services/needs.
How did you select this vendor and what were the deciding factors?
RFP
Describe the project in detail and walk through their service package.
All IT Services
How many resources from the vendor's team worked with you, and what were their positions?
Owner and his direct reports.
Can you share any outcomes from the project that demonstrate progress or success?
Just recently engaged.
How effective was the workflow between your team and theirs?
They have a great ticket process for staff to utilize - timing is an issue.
What did you find most impressive or unique about this company?
Being in the back office.
Are there any areas for improvement or something they could have done differently?
Response time!!!
the project
Managed IT Services for Plastic Distributor
"They're knowledgeable and quick to help us with everything."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
We're a Plastic Distributor, I handle the accounting/HR/Payroll assistant to the Owners.
For what projects/services did your company hire IT GOAT?
• Employee On-Boarding and Off-Boarding
• Hardware and Software Procurement
• End User Support for all IT related issues via onsite and remote support
• Network Security Administration and User Access Controls
• Server Administration and User Access Controls
• Hosted SAP Server Environment in Datacenter
• Firewall as a Service - FwaaS
• Network Switching as a Service - NSWaaS
How did you select this vendor and what were the deciding factors?
They were recommended to us by a previous employee. They're knowledgeable and quick to help us with everything.
Describe the project in detail and walk through their service package.
IT GOAT provides ongoing IT Managed Services to Texco Resin via our Bronze Service Package.
How many resources from the vendor's team worked with you, and what were their positions?
I've had the pleasure of working with several IT specialist.
Can you share any outcomes from the project that demonstrate progress or success?
its still ongoing, great service
How effective was the workflow between your team and theirs?
They're quick to address all of our issues .
What did you find most impressive or unique about this company?
Super helpful, professional and friendly
Are there any areas for improvement or something they could have done differently?
Nothing comes to mind.
IT GOAT has successfully provided a quality service, and the client is satisfied with their availability and performance. The servers and databases work seamlessly and without downtime, and all the company’s devices are secure. They communicate effectively and stand out for their knowledge.