Machine learning, Computer vision, IoT

Your challenge is our inspiration — we build customer software solutions for the most challenging of projects.

 

Since 2003, ISS ART’s custom software developers have been helping the world’s top companies to turn their dreams into reality.

 

Our focus:

  • Machine learning - object detection and recognition, classification, clustering, forecasting
  • Data Science - understanding the data and underlying processes, insights extraction
  • Data warehouse and Big Data - data warehouse design, ETL, complex reporting based on data
  • Computer Vision - object detection and recognition, pattern recognition, optical character recognition
  • Natural Language Processing & Text Analysis - chat-bots, text parsing and information extraction,
  • , full-text search
  • Internet of Things - software for smart home, smart office, smart retail, smart supply chain, wearables

 

Our key technologies: 

  • Python, OpenCV, Tensorflow
  • IBM Watson, Google AI services
  • Web applications (Java, Python)
  • C++, C#
  • Swift, Objective C (iPhone, iPad), Xamarin, Kotlin
  • JavaScript, ReactJS, React Native, Redux, HTML5, CSS
  • RDBMS MySQL, Oracle, PostgreSQL, MS SQL, ANSI SQL, PL/SQL

 

Our  Services:

  • MVP
  • POC
  • R&D
  • System and Business Analysis
  • QA services
  • UI/UX Design
  • Troubleshooting
  • Technical and business solutions audit
 
Undisclosed
 
$25 - $49 / hr
 
50 - 249
 Founded
2003
Show all +
San Francisco, CA
headquarters
  • 820 Post Street
    San Francisco, CA 94109
    United States
other locations
  • 2 Ulitsa Syezdovskaya
    Omsk 644010
    Russia
  • 10 Ulitsa Maerchaka
    Krasnoyarsk 660075
    Russia

Portfolio

Key clients: 

Our customers are companies from different industries - Manufacturing, Education, Healthcare, Finance, IT and Media. BigBrassBand, Cassantec, Sonru are among them.

SaaS solution for managing construction sites

The web application has been developed for a global leading provider of advanced location-based solutions (positioning systems). The system has 21’755’588 weekly queries with support of complex search results exceeding 270 searches/second in production.

The project is a web-portal for managing manufacturing process in providing a wide range ofsolutions: adjusting Client’s own web interface of an

application using the modules offeredby the system, creating future construction projects, approving documents, managing virtual file system. This system is applied in construction, agriculture and other industries.

Technologies: Java, JavaScript, C++, C#, Groovy, Spring, Hibernate, Mysql

Duration: 8 years

Team: 33 employees

Sleep restore

Sleep Restore is a new project from one of our Clients. He was content with the previous application which we developed for him. This is an anxiety app, which you can learn more about here.

Sleep Restore is designed for people with sleep problems, such as insomnia, stress, tension,

class="ginger-module-highlighter-mistake-type-1" id="gwmw-15598999847484135831754">etc. To solve these problems a person should first fill in a questionnaire. The app will provide the questionnaire results based on the person’s answers with the possible problems and recommendations to solve them. The results also include a playlist for the person. A person listens to the tracks from the playlist before the bedtime. To check the progress, a person will have to refill the questionnaire next month. The app will define if there is any progress or not.If there is, the playlist and recommendations will be updated.

Technologies: Android, Angular 5, Bootstrap 3, iOS, Java, PostgreSQL, Spring

Duration: 8 months

Team: 1 analyst, 2 developers, 1 QA engineer, 1 project manager

Areas of expertise: Custom UI widgets, media player, integration with a web API, user settings persistence

A solution to monitor cells viability and location

The project is related to medicine. The customer’s company works to discover a cure for Alzheimer and other neurodegenerative diseases. It is their ambitious research, which is striving for a ground-breaking approach in the drug discovery. To test whether the medicine works or not, it is injected

class="ginger-module-highlighter-mistake-type-3" id="gwmw-15598063949979435913810">in the cells. Then the scientists are checking these cells through the microscope, to see if they are still alive or not, they do it once a day over 10 days. The project deals with determining the lifetime of each cell. The scientists have to remember that the cells are sensitive to the light; therefore, they are watched through the microscope once a day.

Technologies: Python, OpenCV

Areas of expertise: Image processing, mapping, computer vision

Duration: less than 1 month

A solution to detect a brachial plexus on an ultrasound image

The subject area of the project is medicine. To be more specific — shoulder surgery. Surgery often implies some patient’s discomfort and pain during the post-surgery recovery. Currently,the patient’s pain is frequently managed by means of drugs, which causes plenty of unwanted side effects. One of the methods to reduce the patient’s

pain instead of using drugs is implanting catheters that block or mitigate the pain at the source. Pain management catheters reduce drug addiction and speed up the patient’s recovery. So the catheter should be implanted into the correct area of the body and affect the nerves directly.

The project comes up with the solution which allows users to detect the nerve structure called the brachial plexus on the ultrasound picture and the exact area in the patient’s body to implant the catheter.

Technologies: Python, TensorFlow

Areas of expertise: Neural networks, image processing, mapping, computer Vision

Duration: less than 1 month

A solution to detect label position and volume of liquid in the bottle

A company producing bottled products had a task to provide the quality control of its products, to achieve that, it was necessary to monitor the level of liquid in the bottle and the position of the pasted label. If the level of liquid and the position of the label do not correspond to the admissible values, the product is of poor quality.

Areas of expertise: Image processing, Computer Vision

/> Duration: 3 weeks
Team: 1 developer

An algorithm to count falling drops

An application to automatically count drops of fluid on video. It can be used in high-precision manufacturing, pharmaceuticals, to detect potential leakages of weak equipment.

Challenges

  • Video processing in order to recognize the object of interest
  • Counting the number of drops

Solutions

  • To catch a moving object in the
video, it is needed to leave this single object on all the shots. For this purpose background and foreign objects should be removed from the shots.
  • To count the number of drops, we analyzed all shots of the video to detect a stretched drop using OpenCV
  • Results

    As a result, we managed to accurately recognize the drop falling on the video and count the fallen drops.

    The data on the calculated number can be compared with the admissible values.

    Technologies: Python
    Areas of expertise: Computer vision, Image processing, Video processing
    Duration: less than 1 month
    Team: 1 developer

    License plate recognition system

    One of the main specializations of our company is Computer Vision.

    Among our projects in this area there is a solution for a corporate parking lot. The idea is that the parking lot cameras find the license plates on arriving cars and the gate bar opens for the cars with authorized license plates only.

    As the first step of this work, we had to develop a solution which would be able to detect and read the

    car’s license plates.

    To implement the project, we used a special library which was strictly focused on license plate recognition. But using thatspecial library was not enough. Our developer had to customize and set it up so that the system would be able to detect alicense plate in general and define its combination of letters and numbers.

    Technologies: PyCharm, Python
    Areas of expertise: Image processing, Mapping, Computer Vision
    Duration: 3 weeks
    Team: 1 developer

    Chart recorder

    The project was implemented for a Canadian oil and gas company. The implemented process implies recognition of the charts which are generated by two or three pens driven by sensors attached to gas pipes. These pensplot

    class="ginger-module-highlighter-mistake-type-3" id="gwmw-15476186934875612591638">traces on a rotating paper disk. As a result, the disc has the values of different parameters such as gas pressure,water, temperature. The next step is to convert this chart into a readable format.

    Technologies: Python
    Areas of expertise: External services integration (AWS S3, AWS Lambda), Image rendering, Data mining, Image processing, Computer vision
    Duration: 2 months
    Team: 1 developer

    Java prognostic solution to prevent industrial equipment malfunctions

    The project is a SaaS-solution that uses unique mathematical algorithms to forecast equipment malfunctions. This allows businesses (nuclear power, fossil power, railways, etc.) to make timely decisions to repair or replace equipment depending on forecast results and save millions of dollars.

    The prognostic solution is the only solution which provides reasonably accurate forecasts for 3 years ahead. It defines the

    level of malfunctions: standard, high, critical. The forecasts are based on data analysis of a great number of sensor controllers not on the analysis of past malfunctions that other systems make.

    ISS Art continues to assist in optimizing the work on the project as it is a long-term project.

    Technologies: Java (Jetty, Jackson, Guice, Servlet, Jersey), JavaScript (jQuery, jWidget), Scala (Scalikejdbc), JSON, PostgreSQL., CSV, PHP

    Areas of expertise:

    Browser graphic // Mathematical statistics and probability theory // Cloud computing // Flexible configuration //Forecasting // JSON data format // PDF-report generating //Distributed Computing // Service Integration

    Duration: 5 years

    Team: 11 employees

    View live project: https://cassantec.com/

    A social network for finding, storing and sharing music

    Vertigo project is a unique social media platform focused on finding, storing and sharing music and video. The Admin side is a web application, and the Client-side is a mobile application designed for both Android and iOS.

    The application enables users to gather their external music collections from many sources in one place. Vertigo users have it all gathered at once via Vertigo aggregating features. They can link

    their Apple Music and Spotify Premium accounts to find songs, build playlists, and share them with their social friends.

    The media platform allows users to broadcast their favorite music in the best possible quality, receive real-time feedback through live commenting, connect with other users to tune into their live sessions and discover new music.

    Technologies: Java, Java, Objective-C, Haskell, Node.JS

    Areas of expertise:
    Backend: High load // Data mining // Multithreading // ETL // RDBMS // NoSQL // WebRTC
    Frontend: Sending PUSH notifications // Audio playback // Custom controls // Integration with site API and third parties' service API // Asynchronous networking // Storage settings // Sharing in social networks // Working with camera // Incremental synchronization

    Duration: 4 years

    Team: 32 employees

    View live project: https://itunes.apple.com/us/app/vertigo-music-stream-together-live/id1118149022?mt=8

    Speech to Text application

    The application is designed to convert speech to text in any language for deaf and hard of hearing people. Not only can the app transform speech to text, but it can also save it as a file.

    The app is currently being worked on. The next phases of development implyintegration with smart glasses and the implementation of a text to speech feature.

    Challenges

    • The Customer
    wanted to integrate with IBM Watson, however,the system did not support all necessary languages.
  • The app was designed to convert a voice message into a text. The Customer was going to have a sound file ofthe voice message as well.
  • Solutions

    • The developers performed IBM Watson integration as default. In case IBM Watson does not support the required language, the app applies Google Speech API forconversion.
    • InputStream А from a microphone was transmitted to objectB which read from A and recorded data into inputStream C. At the same time there was a second T which recorded C into.wav-file.

    Results

    • We integrated the developed software with both IBM Watson and Google Speech API. The app enables users to translate the speech into all the languages which are supported by IBM and Google.
    • The app also records the speech into files.

    Technologies: Java, ReactJS

    Duration:10 months

    Team: 3 developers

    Traffic and sales report generation system

    The project is a SaaS system for gathering information from various online resources (Facebook, Twitter, GA, and others). 

    Challenges

    • For displaying diagrams and column reports universal and maintainable programs were required.These programs should have been of high operating speedand be able to add new features without any difficulties.
    • The system was to be
    integrated with a lot of programs and online resources. We needed a universal approach to work with them.
  • JS-code needed to be optimized.
  • Solutions

    • For diagrams output we wrote a program from scratch. It is based on SVG. For displaying reports we used jWidget to create the necessary component. For displaying diagrams in the weekly digest we designed the complex table layout by using Freemarker templates.
    • We created the architecture based on Java Spring and low-level protocol JDBC.
    • For optimizing JS-code we developed jWidget SDK instrument.

    Results

    • The diagrams and reports are well displayed. However, they are only for the project.
    • The system has the universal approach for gathering data from many integrated programs and resources.
    • JS-code was successfully optimized.

    Technologies: Java Spring, JavaScript
    Duration: 5 years
    Team: 3 developers

    Challenges

    • When the app was used with see-through devices like Epsonglasses, a user could see a real object, not an image from a camera. It made impossible to use a projection matrix givenby ARToolkit.
    • The sensor data contained some noise, so we could not use it for long-time position tracking.
    • The magnetometer produced data with offset and a differents cale on each axis,
    which caused the dependence of the data on the device orientation. 

    Solutions

    • We have used calibration procedure to obtain eye-to-camerarelations. Ten points with known coordinates have given us aso called intrinsic camera matrix of an eye in a camera coordinate system. 
    • We have used magnetic field values to create a map of ouroffice. When a user walks through it, we track magnetic fieldchanges to obtain a path that the user moves through.
    • We have used the custom calibration method to obtain correction coefficients.

    Results

    • With see-through devices, users can see augmented images perfectly aligned with real objects instereo view.
    • We can determine the user position with the accuracy to 1.5-2 m.
    • Stable, direction-independent values of the magnetic field have been obtained.

    Technologies: Android, ARToolkit, DLib, GoogleVision, PostgreSQL+cube, Spring Boot

    Duration: 8 months

    Reviews

    Sort by

    Frontend Development for Industrial Software

    "ISS Art has quality management within the company, so the work delivered to us is always tested and validated, which makes it reliable."

    Quality: 
    5.0
    Schedule: 
    4.5
    Cost: 
    4.0
    Willing to refer: 
    5.0
    The Project
     
    $50,000 to $199,999
    Project summary: 

    ISS Art is engaged by an industrial software company to produce the core software product frontend, which must be functioning 100% at all times to be effective for users.

    The Reviewer
     
    11-50 employees
     
    Switzerland
    Founder, Industrial Software
     
    Verified
    The Review
    Feedback summary: 

    ISS Art stands out for being strong on the mathematical side, which is important for system development on this project. ISS Art is also recommended for their stellar communication.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    We provide software for industrial asset management. Our technology prognosticates malfunctions and failures in industrial equipment.

    I am the founder and Chief Technology Officer of the company. I focus on technology and delivery, from creation to implementation and configuration.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with ISS Art?

    Our architecture has 3 levels: backend, core solution, and frontend. We originally needed resources for frontend development, later also for core solution development..

    SOLUTION

    What was the scope of their involvement?

    ISS Art was hired to take care of our frontend development, and we also assigned them to core solution tasks after a few years of working together. We're now also moving some of our backend tasks to ISS Art, so they take care of a large chunk of our software development.

    ISS Art also provides graphic design, but it's possible that they outsource these tasks.

    We also bring ISS Art in when talking to potential partners who want to install certain instances of our software. ISS Art provides consultation for scalability and integration issues on our software.

    How did you come to work with ISS Art?

    We had a very short selection process, screening 3 companies, contacting them, and asking for quotes for design and implementation. ISS Art was recommended by an academic source. They gave us a good quote for an uncomplicated task, so we decided to test ISS Art step by step in order to see how safe it would be to contract them out. After the small-scale trial, our work with ISS Art became bigger and bigger, going from a fixed-price to man-hour contract.

    How much have you invested with ISS Art?

    The cost of our development with ISS Art is around $3500,000 per year. In terms of man hour rates, value for money, we found ISS Art's to be average for the Eastern European market. In terms of value for money, they are presumably in the upper segment.

    What is the status of this engagement?

    We started working with ISS Art 3 and a half years ago. We have an ongoing relationship. Numerous milestones have been reached, but ISS Art has enough work for the next year. There are several full-time resources from ISS Art's side which have become a part of our development team.

    RESULTS & FEEDBACK

    Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

    We started working with ISS Art 3 and a half years ago. We have an ongoing relationship. Numerous milestones have been reached, but ISS Art has enough work for the next year. There are several full-time resources from ISS Art's side which have become a part of our development team.

    Our work is math-heavy, very quantitative, and I've been satisfied with ISS Art's ability to embrace our technology. They're strong on the mathematical side, and take pride in handling all algorithmic and numerical elements behind the software. This has made the change and feature specifications much easier. I can make top-level requests of what I want to be madedone, and ISS Art only checks back on the issues which I want to discuss, instead of asking routine questions. It's a very resource-saving communication.

     

    How did ISS Art perform from a project management standpoint?

    ISS Art has quality management within the company, so the work delivered to us is always tested and validated, which makes it reliable.

    ISS Art never refused a task because of a lack of resources. There was always a some type of solution for us, sometimes in the form of a part-time collaboration.

    ISS Art met deadlines most of the time, and any exceptions were justified. ISS Art has an strong internal organization, and they estimate tasks before implementing them, but this is should be true for any large software development organization.

     

    What did you find most impressive about ISS Art?

    ISS Art's team has very good language skills. The project manager on their side speaks 5 languages fluently, which was very useful for us, especially when localizing our solutions for various markets. ISS Art has been helpful in cleaning out our language files and making corrections. It wasn't something which they explicitly sold as a service, but we were lucky to find it within our the team. We would might have paid a much higher price for this elsewhere.

    I fly from Switzerland to ISS Art's location in Omsk about 3 times a year for workshops. It has been a big plus to have direct contact with the developers, see what they're doing, and what their infrastructure looks like. This has created a level of trust and made the work quite efficient. We would have needed 3 timestwice as much time to do the same work over Skype alone.

    Are there any areas ISS Art could improve?

    There are some bureaucratic elements in ISS Art's operations, which may derive from the need to comply with Russian business standards. We have sometimes had issues with paying invoices to Russian banks, which is typically more difficult than it would be for a European or American bank. This is not the fault of ISS Art, but rather an observation.

    ISS Art also has a different vacation calendar, with Russian Christmas being at in the beginning of January. This led to synchronization issues. Again, this is only something to be aware of, and shouldn't impact the selection criteria.

    Any issues that we brought up with ISS Art were always addressed, so I can't think of anything in particular.

    4.5
    Overall Score I put a much higher emphasis on quality than on price.
    • 4.5 Scheduling
      ON TIME / DEADLINES
    • 4.0 Cost
      Value / within estimates
      Cost can always be lower. ISS Art isn't above market average, but they're not below either.
    • 5.0 Quality
      Service & deliverables
      Our software needs to work 100% or not at all.
    • 5.0 NPS
      Willing to refer

    Agile Development for Music Startup

    "They are extremely honest, and they go the extra mile to make sure that you know what you're being billed for."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $200,000 to $999,999
    Project summary: 

    ISS Art provides agile development services for a social media platform. The agency’s core competency is hiring, managing, and deploying skilled developers.

    The Reviewer
     
    11-50 Employees
     
    Chicago, Illinois
    CTO, Entertainment Startup
     
    Verified
    The Review
    Feedback summary: 

    ISS Art’s thorough editorial processes and strict double-checking procedures ensure that they consistently deliver high-quality development services. The agency's integrity and transparency are strong suits. Their direct communication style and quick responses to feedback were valuable. 

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Please describe your organization and your role and responsibilities.

    I'm the CTO of a company that builds a social media platform for music. We haven't launched yet. It enables people to share music in an interactive way, and it allows you to text about what you hear.

    OPPORTUNITY / CHALLENGE

    What was your goal for working with ISS Art?

    ISS Art has been great at finding and managing good talent. They're good at identifying problematic issues with certain developers and dealing with it without letting it drag out for months. They're good at assessing the work of a new hire, and I don’t have to mention anything if it’s not up to par.

    They understand when somebody isn’t doing a good job and they deal with it internally. They do a good job at finding developers, and they don't pretend that all of the developers are perfect and questioning their developer's knowledge is accepted. The managers are OK with you doing that, and can always spot talent and manage the developers skillfully.

    SOLUTION

    Please describe the scope of their work.

    They have brought up a lot of strategy offerings, but we have a lot of internal consulting. We just don’t have a need for that. Their work is in development. We're not very Waterfall-based, so we don’t need too much analysis up front. We don’t have the formal documents, and we focus more on the agile development process.

    We don’t do too much documentation up front. It's not that we don’t have the need for an analyst, but most projects don’t require formality to deal with unknowns and issues. We haven’t had the need for an analyst.

    What was your process for selecting ISS Art with which to work?

    I knew of some of their leaders from a previous company and decided to negotiate with them regarding a partnership. We have grown their relationship since I’ve grown to trust them.

    Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

    We have eight developers who have been doing work full time for about three years. We're adding another two developers, so we'll have 10 developers working for us total.

    RESULTS & FEEDBACK

    Are you satisfied with their work?

    Yes. They do very good work. It's good quality. They have a lot of internal mechanisms to verify the work. They have the lead developers check the junior developers' work to verify that there are no issues. I've had no issues with the quality of the work at all.

    Is there anything unique about them that really makes them stand out, compared to other Eastern European developers?

    Prior to using ISS Art, I've had issues with integrity and honesty. ISS Art are very honest people, and I haven’t had any problems with them. There are no issues with overbilling or any problems. They are extremely honest, and they go the extra mile to make sure that you know what you're being billed for.

    They have a high level of integrity, are very honest about their billing, and they are transparent about the hours that the developers spend.

    I have no questions about whether they did the work or not. They are very good at valuing your feedback, giving your word a lot of weight, letting you discuss things directly with the developers, and opening up a direct line of communication. In a lot of companies I've hired before, you couldn’t really talk to the developers without going through the manager.

    Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

    A lot of their experience has been in the Waterfall process, and most of that requires an analyst. Initially, they encouraged me to use an analyst, but after a year, we didn’t have much need for an analyst, so we took the analyst off the contract.

    Identifying what the development process we should be using and then identifying what kind of workflow works best for the process is the key. An analyst thinks and makes a plan but doesn’t perform essential functions. That’s the only issue that doesn’t mesh with our process, and we addressed that during the project. Not everyone needs the Waterfall process during development, so not everyone needs large documents and analysts. We don’t have one on our team anymore. We identified that and solved it.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
      We had one deadline that was missed, but that was partly my fault.
    • 5.0 Cost
      Value / within estimates
      We work hourly, so it isn't an issue.
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer
      Very likely.

    Mobile App Development for Natural Health Company

    "Their other recommendations were fabulous, so I think as a whole team, they are a complete source." 

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    Less than $10,000
    Project summary: 

    ISS Art is providing iPad software development services for a health product company. The development of a desktop app will likely follow the completion of the mobile app.

    The Reviewer
     
    1-10 Employees
     
    Tulsa, Oklahoma
    Founder, Natural Health Company
     
    Verified
    The Review
    Feedback summary: 

    ISS Art earns praise for their outstanding ability to not only deliver the functionality requested, but also to predict the next logical development step. The agency's strengths lie in its highly skilled staff, timely communication, and enthusiasm for asking the right questions.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Please describe your company.

    My company deals with natural health and complementary healing, and energetic healing. I’ve been in the industry since the mid-1990s.

    What is your role and responsibilities, please?

    I am the founder.

    OPPORTUNITY / CHALLENGE

    What was your goal for working with ISS Art?

    The goal for working with ISS Art is that along with my business partner, I am creating an energetic, complementary device to help people relax and de-stress after their crazy workdays.

    SOLUTION

    Please describe the scope of their work.

    We are currently in the mobile app development stage, and we will probably progress into a desktop app for future devices and probably other things as well. We're working on a prototype to see if the technology will talk between the two, and testing the ease of an app menu. The ease that that provides has long been needed in our industry for some of these technological devices. They’re very complicated. Our goal was to simplify it.

    What was your process for selecting ISS Art with which to work?

    I needed a software developer for an iPad app. I posted a job on oDesk, and one of the lead software developers with ISS Art applied. That’s how I found out about ISS Art.

    Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

    It will be about $5,000 for the development of this app. We're at $3,000 now, maybe 100 to 200 hours at this point.

    RESULTS & FEEDBACK

    Do you have any statistics or metrics to track improvement from the project?

    I don’t have any metrics at this point. However, I have been extremely impressed and pleased with ISS Art. Their whole team and my specific contact who has been doing most of the app design, Mikael Davidov, are great. He has done a wonderful job of translating what I wanted into an app. That is very difficult to do. A lot of people think they know what you want, and they’ll spend hours on something they thought you wanted, even though you addressed it in detail. He has given me little pieces that I hadn’t thought of yet, but realized that was where I would have headed.

    They give you exactly what you want, and they’ve done a fabulous job. They’ve worked in a timely manner, and if I needed something to show an investor, I would let them know so they could put something together. They will work hard to get that piece to me so I can show that as a demo.

    They’ve been great, and their communication has been stellar. We communicate using Skype, which is very convenient with time differences. Their English is very good. They're fabulous. I’m so glad they contacted me through oDesk. Their initial proposal was written out with details, and they immediately started asking me questions as soon as I sent them an email requesting more information about their company. They sent a detailed proposal with possible hours and how long they thought the Web development would take. We’ve gone far beyond that now. We’ve finished that little piece, and we just keep going. I’ve been very pleased with them, and I recommend them often.

    Is there anything unique about them that really makes them stand out, compared to other companies?

    I’ve worked with corporate America for a number of years and understand ISO9000. That’s a great thing that’s on their website. They are held to a standard and completed that certification process. I look for that and noticed that immediately when I went to their website. Everyone that I’ve dealt with has been phenomenal. I was investigating them when I was considering hiring them, and they have multiple departments that can fill in.

    For instance, if you need someone who knows about graphics or a certain kind of coding, you have to find someone else. I’ve dealt with that kind of situation in other aspects of this project. I like that they have lots of in-house talent that I can pull from. Their other recommendations were fabulous, so I think as a whole team, they are a complete source. They’re great.

    Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

    No, not that I can think of.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer
      I’ve already recommended them to other people. I think they’re great.

    Software Development for Tech Company

    "The project manager has been excellent in discussing options and suggesting directions for the various projects underway."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    4.0
    Willing to refer: 
    5.0
    The Project
     
    Confidential
     
    2010 - Ongoing
    Project summary: 

    ISS Art completed full development of a JDBC driver that provides highly technical database support. Their scope has expanded to provide new development, technical support, and customer assistance.

    The Reviewer
     
    11-50 Employees
     
    Washington DC Metro Area
    President & CEO, JNetDirect
     
    Verified
    The Review
    Feedback summary: 

    The driver considerably reduced database operation time and remains current with customer expectations. ISS Art has delivered consistent talent and management and has been a cost-effective, quality programming option.

    The client submitted this review online.

    BACKGROUND

    Please describe your organization and your role and responsibilities.

    JNetDirect Incorporated is based in Reston, Virginia and is an innovative leader in software products for improving our customer's connectivity, integration, management, and security to their data resources. More than 4,000 companies worldwide rely on JNetDirect software to provide critical components for their applications and development environments. I am the President and CEO of JNetDirect.

    OPPORTUNITY / CHALLENGE

    What was your goal for working with ISS Art?

    Our company was founded in 1999 and has remained a leader in database connectivity. Our business challenge is to remain current with new releases from database vendors and to provide a line of products for automation and optimization of those databases. So, we needed a reliable software development service provider to help us remain current and deliver these products.

    JNetDirect has a well-established customer base but also was looking to expand our market of drivers, which are needed for third-party applications with new clients in the embedded database driver market. Since we specialize in Microsoft SQL servers, our growth is tied to the growth and utilization of SQL servers.  

    An additional challenge was adapting to the changing nature and adaptation of cloud-based database usage. Supporting our client base and adapting to the new cloud environment was key to JNetDirect's continuing success.

    SOLUTION

    Please describe the scope of their work.

    We were seeking a service provider that could handle our JDBC Driver development in total, from project management to development. Due to the highly technical nature of technical support required by our client base, the key was to provide after sale assistance to our clients.

    The ISS Art development team used the following technologies and tools: Java, C#, .NET2.0 — 3.5,  ADO.NET,  MS SQL Shared Management Objects, ASP.NET,  SQL & Transact-SQL, Bing search engine, XHEO Licensing, Acripto Software Wizards, Nunit, Log4Net.

    What was your process for selecting ISS Art with which to work?

    We selected ISS Art after an extensive review of offshore development teams. One of the board of director [member]s is an author of numerous articles and books on programming and is a recognized expert in the field. We asked him to lead the search process and after extensive review and discussions with numerous vendors, we selected ISS Art for the level of skills available, experience and employment stability of their development teams. In addition, with the ISS Art's central location, we were able to provide worldwide coverage to our client base.

    What is the status of this engagement?

    We began working with ISS Art in early 2010 and the relationship has expanded and continues grow since. Today, we have an excellent stable of project managers and developers (and former developers that were on the Janet Team that can be called upon for advice). Our ISS Art projects continue since the databases we support continue to develop and we release new versions to our client base. 

    RESULTS & FEEDBACK

    How is the software or technology performing? Where is it meeting or not meeting expectations?

    Our delivered solutions reduce considerably the time needed for the database operations and remained current with client expectations as the database world changes with the cloud. We are still doing well even though competitors have larger development budgets than JNetDirect's.

    How did ISS Art perform?

    All the programmers have been talented and able to understand where our project was quickly, even if a change in who was working on the project took place. The project manager has been excellent in discussing options and suggesting directions for the various projects underway with the programming team. As mentioned above, developers were promoted to other areas at ISS Art but we were still able to connect with them on difficult and challenging programming tasks. Stability has been key for our continued engagement with ISS Art.

    Did they cover the agreed scope and deliverables in the agreed schedule and budget?

    All the work was delivered on time and within the agreed budget frames. Only minor changes in hourly rates occurred in the past four years.

    Is there anything unique or special about the service provider?

    The biggest benefit for JNetDirect has been the reduction in cost and savings from shifting our programming from the United States to ISS Art in Omsk. Our programming budget was reduced substantially without a reduction in technical capabilities.

    Is there anything the service provider can improve upon or in hindsight you would do differently?

    I believe we erred in our transition from onshore to offshore development teams. Due to the timing and loss of local key developers, we lost a brief period of time during the transition. However, ISS Art stepped in and was quickly up to speed on our code and development environment. This error has nothing to do with the vendor.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 4.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Design Services for Web Development Firm

    "Even with the benefits of hindsight, we definitely believe we selected the right software technology and the right partner."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
    Project summary: 

    After a positive previous experience, ISS Art was contracted to design a Web application and implement UI with a short deadline. ISS Art provided full versions ready for integration within a few days.

    The Reviewer
     
    51-200 Employees
     
    Ontario, Canada
    Owner, Information Analytics Company
     
    Verified
    The Review
    Feedback summary: 

    ISS Art's rapid response time and effective project management completed the project in six weeks, as compared to a previous team's timeline of six months. ISS Art provided exceptional talent, discussed areas for improvement, and submitted deliverables ahead of schedule.

    The client submitted this review online.

    BACKGROUND

    My company is Top Shelf Solutions. We are a boutique Web development firm with many large-scale multinational clients including Intercontinental Hotels, NBC/Universal, Computer Associates, and Trimble Navigation. Our focus is UI [user interface] implementations, Web applications, and mobile apps. I’m the owner of Top Shelf Solutions.

    OPPORTUNITY / CHALLENGE

    We found ourselves in a situation where we needed both, more capacity for design work than we had available, and assistance for our senior developers with implementation of a UI that was on a particularly tight deadline.  

    Through one of our clients, we had already established a relationship with ISS Art during the prior four years on a rather large project with around 30 developers and a seven-figure budget. Due to or positive experience, it was a natural fit to reach out to ISS Art, and engage them on additional projects.

    SOLUTION

    Details about the project itself are not publicly available as the project was for an internal system within one of the government agencies.

    The project involved design of a Web application as well as implementation of the UI for this application. We worked with designers at ISS Art on the design and provided minimal mockups, mostly in hand-drawn fashion. After the design phase, the implementation was split into smaller chunks.

    We were able to communicate requirements easily for individual components to ISS Art developers, and within a few days, received fully implemented versions of our requirements, ready for integration. We handled testing and code review along with our client.

    The technologies used focused primarily on Web technologies. HTML/CSS/Javascript/ExtJS as well as design in Photoshop and Balsamiq Mockups

    We selected ISS Art at the time because we had already been working side-by-side with their developers for four years on another project. We had a good understanding of their capabilities, their process, and first-hand knowledge of their expertise. 

    RESULTS & FEEDBACK

    Thanks to the help of ISS Art, we were able to deliver the project on time. It has been in production, since fall 2010. There are no official metrics or statistics as the system is used internally. Given the particular technology stack and the expertise of the team, we were able to complete in six weeks what a previous team could not accomplish in more than six months. Even with the benefits of hindsight, we definitely believe we selected the right software/technology, and the right partner.

    ISS Art clearly has an extraordinary talent pool to draw from, and their project management style is so effective that they were more likely to hit their marks ahead of schedule than come up late. 

    We don’t have any criticisms. The quality of the work was great. Everything was delivered in a timely fashion. The price was right. 

    ISS Art was always on target in terms of estimates and deliveries, and everything was exactly as expected. Of course, you could find cheaper teams in Asia. But, in the end, you get what you pay for. Personally, I would rather opt for the better quality.

    ISS Art was always prompt to reply, and had no issues following the specs. In addition, they were not shy to ask for clarifications, or point out issues they saw with the spec. I’m always happy with developers that can think alone, and find areas of improvement.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Web Development for Data Analysis Service

    “They are good mathematicians with great programming skills.”

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $200,000 to $999,999
     
    2009 - Ongoing
    Project summary: 

    ISS Art provided software development, project management, testing, and technical support for a complex information gathering system that tracks e-business metrics and draws from at least 11 external services.

    The Reviewer
     
    1-10 Employees
     
    Washington DC Metro Area
    CEO, DigMyData
     
    Verified
    The Review
    Feedback summary: 

    The end-product is powerful, user-friendly, and operating as intended. ISS Art's experienced programmers were responsive to requests, provided accurate work estimates, and did not shy away from complex tasks.

    The client submitted this review online.

    BACKGROUND

    DigMyData was founded on the belief that data should be part of every business decision. DigMyData is a powerful and intuitive Web application, intended for people involved in online sales software products support. DigMyData displays the history of key measures change for your business in a convenient form for analysis as graphs. DigMyData collects data from very different Web services, such as Google Analytics, Google AdWords, PayPal, Gmail, Twitter, MailChimp, and others.

    I am co-founder and CEO of DigMyData, which is part of BigBrassBand, LLC.

    OPPORTUNITY / CHALLENGE

    Our business objective was to enter the market of solutions for gathering and analyzing information. To do this, we needed a team of developers who could build the desired product for us.

    The project is an information gathering system from various online sources, such as Facebook, Twitter, Google Analytics, Google AdWords, PayPal, Google Checkout, Authorize.net, AWeber, MailChimp, Campaign Monitor. The system is intended for tracking sales statistics, traffic, and other criteria of an e-business success rate. All statistics are displayed as illustrative graphs. One can easily evaluate the effectiveness of a particular special offer, and also simulate the current situation and think out the sales strategy change, where the forecasting function can help.

    SOLUTION

    What software or technologies were used?

    To deliver the project, the development team used the following technologies: JavaScript, Java Spring, HTML 5, oAuth, Ajax. 

    Also, they implemented integration with external services – Facebook, Twitter, Google Analytics, Google AdWords, PayPal, Google Checkout, Authorize.Net, AWeber, MailChimp, Campaign Monitor, Spreedly payment engine, and others.

    How was ISS selected and what were the key selection criteria? 

    HTML 5 allows the application to work on all modern platforms including iOS; oAuth allows connecting to third-party services without a user password, solely with permission. Ajax allows viewing data without reloading the page and saving from long latency time at each action.

    How did you discover and select the service provider? Were there any attributes that set them apart from other firms considered?

    We’ve worked with ISS Art before on another project, and we were impressed by the quality of their services. We decided to work with them on this project as well.

    What was the overall scope of the initiative, such as strategy, design, development, or training, support?

    The scope of work provided by ISS Art included software development, project management, testing, and technical support, which is still in process.

    What parts were managed by the service provider?

    ISS Art managed the whole development process from their side.

    What was the overall project duration?

    The project started in 2009. It was launched in September of 2011. Nevertheless, the development has not stopped. We continue to refine our product. 

    RESULTS & FEEDBACK

    How is the software or technology performing? Where is it meeting or not meeting expectations?

    DigMyData is a powerful and user-friendly tool. It works as it was intended initially.

    How did the service provider perform?

    ISS Art provided all the development capabilities for our project. Their team is very responsive. They react very promptly to our requests. Also, they do a good job at estimating the scope of their work.

    Did they cover the agreed scope and deliverables in the agreed schedule and budget?

    ISS Art employees do their best to meet the deadlines and keep the project within the agreed budget.

    Is there anything unique or special about the service provider?

    ISS Art has very experienced programmers. They are good mathematicians with great programming skills. I like the company corporate culture. They are open and are not afraid to deal with complex tasks.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer