Custom Software to Solve Business Challenges

At INVID, we think teamwork is the creative spark that sets great ideas to life. We put that innovation into developing custom software that solves YOUR business challenges. We may not be supermen and superwomen, but we sure know how to supercharge your SharePoint (along with all your other software applications). A Microsoft Gold Partner for 10 years, we have twice received a Partner of the Year award, so in a way, we do feel like we bring something super to you.

 
$25,000+
 
$50 - $99 / hr
 
10 - 49
 Founded
2003
Show all +
San Juan, PR
headquarters
  • Aldebaran 638, Suite 105
    San Juan, PR 00920
    United States
other locations
  • 2221 South Clark Street
    Arlington, VA 22202
    United States

Portfolio

Key clients: 

AstraZeneca BioPharma, UBS, EVERTEC, America Movil - Claro, Department of Justice PR, Department of Health PR

ShareStacks Image

ShareStacks

Get the full value from your office 365 and SharePoint investment.

BRAND Intranet-in-a-Box responsive Solution.

HELP Help Desk Solution.

LEAVE Vacation Management Solution.

THRESHOLD Break the 5,000 item limit in document libraries and lists.

Reviews

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Collaboration Software Customization for Training Firm

“The best part about working with INVID was their ability to customize tools to meet our exact needs.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
2017
Project summary: 

INVID tailored the functionality of Microsoft collaboration software, focusing on presentation and communication tools.

The Reviewer
 
11-50 Employees
 
San Juan, Puerto Rico
Laura Cantero
Executive Director, Grupo Guayacan
 
Verified
The Review
Feedback summary: 

Their work increased the team’s agility and streamlined internal and external communication. INVID’s precise deliverables and industry knowledge contributed to positive results.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the executive director of a nonprofit that provides educational programs for entrepreneurs in different stages. Aside from startups, we serve established enterprises that want to change their business model to scale and grow.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INVID?

As our operation continued to grow, we needed to find better ways to communicate internally. During a conversation with the CEO of INVID, we realized that we already had the communication tools but didn’t know how to use them fully.

SOLUTION

What was the scope of their involvement?

INVID helped us optimize the tools inside Microsoft 365 Swift, focusing on SharePoint as well as complementary solutions and cloud functionalities.

What is the team composition?

We worked with two persons from their team.

How did you come to work with INVID?

We’ve known them for years, as they participated in one of our business development programs.

How much have you invested in them?

We spent $4,000–$5,000.

What is the status of this engagement?

We worked with them during the third quarter of 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I think it is still too soon to evaluate the quantitative results. However, INVID’s work has improved our communication as a team, allowing us to be more agile in sharing information internally and externally.

How did INVID perform from a project management standpoint?

Everything went well. They met all the deadlines we had established. We communicated mainly through email.

What did you find most impressive about them?

The best part about working with INVID was their ability to customize tools to meet our exact needs.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Windows App Dev for Graphic Design Agency

“The result was what we expected, and even more than that.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jan. 2016 - Jun. 2017
Project summary: 

INVID collaborated with a graphic design firm to develop interactive experiences for visitors in a music museum. They created a Windows application from scratch for a tablet, enabling users to hear music.

The Reviewer
 
1-10 Employees
 
San Juan, Puerto Rico
Owner and President, Artegrafiko.com
 
Verified
The Review
Feedback summary: 

INVID exceeded expectations in delivering the products as requested, making the project simpler than imagined. The team offers excellent communications and customer service, checking in regularly and managing expectations clearly.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and president of Artegráfiko. We do graphic design, primarily for the conceptualization and development of museums. We’ve created more than 10 exhibition galleries in Puerto Rico.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INVID LLC?

In the last museum we worked at, we added technology. We needed a technical partner.

SOLUTION

What was the scope of their involvement?

They helped us create platforms to work with at the museum. At the museum, there are 5–6 platforms to manage games, tactile screens, search monitors, etc. The main development was a tablet programmed with image recognition software. It is a music museum so we conceptualized this tablet that allows the visitors to have an interactive experience and to listen to music using headphones while visiting the exhibitions. They used Windows and the programming was all from scratch.

What is the team composition?

There were about five developers.

How did you come to work with INVID LLC?

They were recommended to us by Microsoft Puerto Rico.

How much have you invested in them?

We spent around $200,000.

What is the status of this engagement?

They delivered the final results around May or June of last year. The project lasted about a year and a half.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The result was what we expected, and even more than that. It was a lot easier than we thought and the final result was completely accurate to what we initially conceptualized.

How did INVID LLC perform from a project management standpoint?

We communicated through emails and had personal meetings. They were always checking in to see if we needed anything.

What did you find most impressive about them?

The service was excellent. They are very clear. They have great communication skills. The project was delivered on time and met all our expectations.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Educational Assessment Web Platform Dev for Microsoft Caribbean

“The impact of this platform surpassed the monetary investment.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2018 - Mar. 2018
Project summary: 

INVID developed an educational assessment using a web application on the Microsoft Azure platform. The test allows administrators to receive results in real time and stores data if internet connection is lost.

The Reviewer
 
50 - 100 Employees
 
San Francisco, Puerto Rico
Keren Henríquez
Director of Education & Social Responsibility, Microsoft Caribbean
 
Verified
The Review
Feedback summary: 

INVID created a perfect product with high stability and reliability. The team went above and beyond expectations to expedite the work when the deadline was moved up. With their strong expertise and dedication, they quickly understood the project needs and delivered flawless results.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of education and corporate social responsibility for Microsoft Caribbean.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INVID, LLC?

Our main education client, which is Puerto Rico’s Department of Education, needed to administer an assessment of the students. Every year in May, the department runs a national test called Meta PR to measure how the students are doing in academic achievement. The new administration decided to develop a benchmark test to occur in February. This test assesses the students before the national test to allow the teachers time to take corrective action by working on the areas that need improvement in order to improve the national test results.

We sold the department the vision to do this test online for many reasons: to comport with the needs and habits of this new generation, to make it a more dynamic experience, to reduce the costs of logistics and printing, and finally, to have the results available faster to allow enough time to apply the corrective measures before the national test in May. Based on that vision, we hired INVID as our partner to develop this digital assessment platform.

SOLUTION

What was the scope of their involvement?

INVID was hired to build the platform for the online test and ensure that it could provide results in real time. It was developed completely on Microsoft Azure, which is our cloud platform. That was fundamental for us because the Department of Education already worked with Azure. It is a web application, integrated with Office 365, which is also used by the department. On Azure, it is also integrated with cognitive services, SQL Azure database, App Services, Azure Storage, Traffic Manager, Power BI for reporting and analytics, and Azure AD Premium, and Office 365.

What is the team composition?

I worked directly with their founder and a team of about 5–6 people.

How did you come to work with INVID, LLC?

We have been working with them for years. The president of INVID was an intern at Microsoft in Puerto Rico. His development expertise is exactly what we needed to create a new platform. We needed the platform to be completely customized and based on our client’s specific needs, and INVID’s specialty is custom development. We are familiar with their teamwork, and we know how professional and committed they are. From previous experience, we know they have a deep knowledge of our platforms and the skills and agility to do the work.

How much have you invested in them?

We invested about $25,000.

What is the status of this engagement?

We worked with them from January–March 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The impact of this platform surpassed the monetary investment. The platform had no downtime, no bugs, and nothing to be corrected. It worked perfectly in all schools and was completely stable.

The fact that it was integrated with Office 365 was really powerful for us. It also helped us to achieve a goal we hadn’t been able to reach, which was activation of the Office 365 accounts for 17,000 students.

The test was available anywhere, anytime. Since it was a web form on Azure, even if we lost internet connection, the student could continue the test once we were back online.

They developed this in less than a week as the Department of Education required the test before they had initially indicated, and INVID adjusted for this. They placed a bigger team on the project and worked on weekends to have the project ready by this new deadline.

How did INVID perform from a project management standpoint?

Since the beginning of the project, they made sure they understood the project perfectly and made suggestions to improve our ideas. The communication was excellent in all media: calls, Skype, in office, WhatsApp, and text messages. We used an agile method. They checked in frequently to make sure everything was going well.

What did you find most impressive about them?

It was great how they understood the client’s needs in record time. Even though they’re not experts on education, they developed a product that exceeded the client’s needs. That was the key.

Are there any areas they could improve?

No. It was a difficult, almost impossible task, and they kept up with all the challenges and created a quality product. I am very thankful and happy with their work.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Dashboard Development for Financial Services Company

"I really liked their attention to detail."

Quality: 
5.0
Schedule: 
4.0
Cost: 
3.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2016 - Mar. 2018
Project summary: 

INVID developed a website for document management, including reviewing and publishing features. They also created a dashboard and reference library for the company.

The Reviewer
 
Santo Domingo, Dominican Republic
Carolina Gracia de Leon
Productivity Manager, APAP
 
Verified
The Review
Feedback summary: 

Thanks to the automated document management system they created, there’s been a boost in efficiency and accuracy within the business. Additionally, the dashboard displays accurate information without fail. INVIDS’s detail-oriented approach and effective communication are hallmarks of their work.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work at a financial company, specifically the Savings and Loans Popular Association (APAP). I’m in charge of the processes and quality area, where I basically take care of the documentation and improve how our company works.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INVID, LLC?

We wanted to create a dashboard and a reference library, review and approve documents digitally, and publish those documents once approved.

SOLUTION

What was the scope of their involvement?

INVID divided the project into two phases and developed a website for document management. I don’t have the technical knowledge to provide more information.

What is the team composition?

There were four developers and a project manager assigned.

How did you come to work with INVID, LLC?

They already were one of our suppliers and had previously developed our intranet and SharePoint platform. I thought they were the best option for this project because did a very good job with the intranet, plus they already had all the knowledge required for the work. It was clearly going to be more efficient to just go with them again.

How much have you invested in them?

For the two phases, we spent around $28,000.

What is the status of this engagement?

We started working with them in October 2016. The second phase of the project was concluded last year around March and we’re evaluating whether to begin a third one.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They helped us completely automate our process for document management, which used to be manual and very inefficient. Additionally, the dashboard they created provides accurate information from our documents and library, which has been very important for us.

How did INVID, LLC perform from a project management standpoint?

We communicated through email, WhatsApp, and phone calls. We also had a collaboration space in SharePoint where we shared all the relevant documentation for the project.

What did you find most impressive about them?

I really liked their attention to detail. We never had any delays and communicating with them was seamless. It was a very good experience.

Are there any areas they could improve?

For the second phase, there was some staff rotation which complicated things a little bit. It was a drawback for us, however, the new developers learned quickly and delivered on time.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 3.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Sharepoint Intranet Dev for Correctional Health Services Company

“They were very detailed and knew the technology very well.”

Quality: 
4.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jun. 2016 - Aug. 2017
Project summary: 

INVID developed an Intranet system for a healthcare non-profit, creating the platform using Microsoft SharePoint technology. Custom features and tasks were also developed using HTML, CSS, and JavaScript.

The Reviewer
 
11-50 Employees
 
San Juan, Puerto Rico
CHSC-PR, Applications Manager
 
Verified
The Review
Feedback summary: 

The Intranet system was successfully completed, incorporating some interesting ideas that the team contributed to the project. They were organized, knowledgeable, and communicated well throughout the process, though they could improve the post-project documentation they pass onto clients. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the applications manager for a non-profit organization that attends to the health of the inmates on the island of Puerto Rico.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INVID?

We needed someone to develop our Intranet so that our employees had a centralized location for information about the company and its status, as well as all the documents they need to perform their tasks, documentation for medical records and application documentation that we use as well. This was something that would have an impact on all departments within the corporation.

SOLUTION

What was the scope of their involvement? 

The entire Intranet was developed using Microsoft SharePoint. It was on the online version of SharePoint, using Office 365. They developed custom pages using HTML, CSS [cascading style sheets], and JavaScript. We had specific tasks that we needed customizing and they were able to do this.  

What is the team composition?

We had 1 project manager and 2 developers on this project.

How did you come to work with INVID?

We were interested in SharePoint as a technology for our Intranet. After searching through Google, we found them. We started asking around within the industry, and they were the best in Puerto Rico so we contacted them and chose them to work on this project.

What is the status of this engagement?

We began working with them in June 2016 and the project was completed in August of this year. We are still working on some additional things that weren’t addressed in the initial product.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They were very detailed and knew the technology very well. They were able to answer all the questions that we had about the platform in a concise manner, as well as questions regarding security, which was one of the first things we wanted to make sure we had right.

How did INVID perform from a project management standpoint?

We used email for communication and tasks. It was very easy to manage everything with them via email so we didn’t use any additional software.

What did you find most impressive about them?

The ways they gave us to present the content were very interesting and dynamic. We explored several different ways until finally settling on the one that we thought the users might appreciate an find easiest.

Are there any areas they could improve?

They could work on improving the final documentation they provide for the project. We were expecting a guide explaining how to do everything they worked on, but we didn’t get the level of detail that we were looking for.

Do you have any advice for potential customers?

Prior to starting the project, make sure you have a clear and detailed outline of what needs to be worked on. Set goals for developing the platform so that when the company comes in, they can head directly into development.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
    Sometimes it took them a little long to answer emails.
  • 5.0 NPS
    Willing to refer
    I am very likely to recommend them to others.

Web & Intranet Development for Department of Health

“They are trustworthy, and their quality of work has been great.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2013 - Ongoing
Project summary: 

INVID developed a web page and migrated it to an updated version of Sharepoint. They also developed an intranet, customized a support area for ticket management, and helped construct a property application.

The Reviewer
 
200-500 Employees
 
San Juan, Puerto Rico
Information Manager, Department of Health
 
Verified
The Review
Feedback summary: 

The public response to the web page has been positive due to its accessibility and modernity. INVID’s deliverables are accurate and timely, and they always make sure to consider every possibility in order to optimize processes. Their contribution has ultimately helped the client improve and expand.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work in the preparation and coordination of public health at a government department. We work with the plans, protocols, and different capabilities from IT management, biological chemistry, and the environmental lab within the department. I’m the information manager.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INVID?

We had the problem of sending each other too many emails and documents internally. We wanted to centralize all the information, as well as optimize all of the collaborations and workflows.

SOLUTION

What was the scope of their involvement?

They started by developing the web page for the department. Afterwards, they migrated it to a more recent version of Sharepoint and developed our intranet. They also customized the support area, which is what all requests tickets are managed through, and worked on the property application, which they made available through our intranet.

What is the team dynamic?

We had 3 developers and 1 supervisor who worked on all of these projects.

How did you come to work with INVID?

My boss knew INVID from working together on successful projects in the past, so they trusted each other. They were familiar with their respective learning styles, and INVID is also a Microsoft partner.

How much have you invested in them?

We’ve spent around $50,000–$200,000 for the last phase.

What is the status of this engagement?

We began working together in 2013, and the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The web page is more responsive, and the update which Invid implemented is much more modern. The important topic searches are more easily accessible, and the public has had a positive response to the page and articles published therein. The collaboration has also positively impacted our office because the property app made it easier for us to produce reports and information from local computers via the Access database. They’ve made our jobs a lot easier.

Thanks to the development of this app, we’ve been able to think about areas to expand, including a sort-of warehouse management app for the department as a whole. It’s been really useful for us.

How did INVID perform from a project management standpoint?

Our office developed a Scrum methodology, so Invid’s team is here weekly. They are able to meet milestones and delivery accordingly, and their communication and meetings are direct. They’re constantly here with us.

What did you find most impressive about them?

One of the most impressive things about them is their ability to consider all possibilities to optimize processes, apps, and databases within our department. They also help us with planning of these processes.

They are trustworthy, and their quality of work has been great.

Are there any areas they could improve?

Nothing comes to mind.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They acknowledge that the project has been ambitious. We’ve achieved everything, but we’ve had to seek other services in order to finish the project.
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would recommend them to others.