What evidence can you share that demonstrates the impact of the engagement?
I’ve only been circulating the app among friends for now, but people who’ve used the product have all given me good opinions about it. The only issue, as with any startup social platform, is that we need content, and we need users to post that content. Solving that is a bit of a challenge, and I’m still working on it. Hopefully, once the beta is out and circulated amongst more people, I’ll have better clarity and get more content. I plan to release it into production and have more users who enjoy the content of the app, rather than just coming to post something.
How did Intrepid perform from a project management standpoint?
They’ve completed their work on time. There was a bit of a lag in the initial phase because of the number of iterations, but that was because of the changes I requested. Overall, Intrepid supported me in getting up and running. Now, I’m a bit ahead of schedule, and the app is more or less in the review-ready state. Once the beta is out in circulation, I’ll have something solid on my hands.
I communicate with Intrepid on a daily basis with updates on their progress. They also send me debugged SDK builds every 2–3 days. If work is more extensive, those can take around a week, but I’m well-informed about it beforehand. With them, I’m able to plan and tell them which features are a priority and which aren’t. They complete those features, and we go through a testing phase after that. Once I approve the work, we move on to the next one.
What did you find most impressive about them?
I worked on another product using freelancers and a different team, and they put most of the work on me. When I gave them an idea, they’d ask me for a drawing and do whatever I said. I was the product manager, and I do agree that it was all supposed to come from me, but, given their experience, I expected them to give input from their end on how users would interact with the app. Quite a lot of other freelancers and teams I’ve worked with didn’t give me any input for my product.
Intrepid, on the other hand, comes back and tells me if a particular functionality won’t work well and asks me to reconsider. I’ve discussed their ideas with other people, and it turns out they were right, and that those functions wouldn’t have been used much. Their input has helped the app evolve into what it is today.
I had a sit-down with their team recently to discuss where the product should go down the line. They submitted a questionnaire to their friends and colleagues and got feedback about how people perceived the app. That was a great insight for me. They didn’t need to do it, but they did anyway.
Are there any areas they could improve?
There were a lot of delays initially because of iterations that had to be done. The communication was a bit laggy then, but that was because I was traveling abroad. The daily updates I mentioned weren’t there in the initial stages, and I had to push them to do it. Initially, they’d give me a big update every 4–5 days, and I checked everything, which was a huge load. The updates are now much more regular. I think they should give other customers the same kind of updates they’re giving me.
Do you have any advice for future clients of theirs?
Clients should explain their ideas clearly to them and wait for Intrepid’s input. They brainstorm among themselves on how to go about it and then come back with their thoughts about the product. They’re professionals in terms of UX design and they do their research on other products on the market.