What evidence can you share that demonstrates the impact of the engagement?
The project went live this year. It’s improved how we work and made us more efficient as now we only have one system instead of three. We can make adjustments quicker and it’s easier to reach the employees.
Due to the growth we have now, we can do 2,000 jobs in a four-week period. We simply publish the jobs to the app and the employees plan things themselves. It’s much better.
How did intosoft perform from a project management standpoint?
In the beginning, it was a bumpy ride because we don’t have a lot of knowledge and it was hard to communicate with them. At some point, we were doubting whether to continue, but now everything works fine.
They don’t deliver on time or budget all the time, but that’s part our fault because we’re not strict. We have a time difference, but the communication is quite good considering that. We can always contact them with errors and get a response within a couple of hours.
What did you find most impressive about them?
They’re the first company I’ve worked with, so I have nothing to compare them to. Since we started from scratch with them, the relationship is quite good. They try to think with us because they know the app and they help to translate the IT language.
Are there any areas they could improve?
Although communication is good, there are some challenges. Keeping agreements is sometimes hard or communicating that things won’t be complete. The planning should be better.
Do you have any advice for potential customers?
Always be in contact with them and have a short lead.