Could you share any statistics or metrics from this engagement?
Unfortunately, I don’t have access to any specific figures related to their work.
How did InToSoft perform from a project management standpoint?
Within every IT project, there will be challenges in terms of scheduling. Every challenge was handled by InToSoft with the same efficiency as they would have been handled by my own team.
We are a Microsoft-oriented company, so we use the portals made available through the Microsoft development toolkit. We also communicate daily through Skype in order to run our scrum project sprints. Individual developers communicate with each other as much as ten times a day.
What distinguishes InToSoft from other providers?
The main benefit of working with InToSoft was the ability to scale our resources to our exact needs. Also, as I've mentioned, the technical expertise offered by InToSoft is a bit higher than what is typically available in the Netherlands. We were able to develop more complex projects for customers as a result.
Is there anything InToSoft could have improved or done differently?
There's always room for improvement, especially in the details. We continue to strive in understanding each other better and following procedures more efficiently. There are no underlying problems with InToSoft though. They run through the same challenges which I've seen in my Dutch staff as well. Developers can be less focused and make little mistakes as a result. After each project, we do a review and evaluate what was done correctly and what could be done better.
Could you share any tips with future clients?
The most important thing that a client looking to work with InToSoft could do is make sure that they have a member in their company who has an understanding of the local language and can interface with the people on a personal level. Although everyone usually talks using Skype, in the event of a communication issue or a cultural difference, our interpreter can step in. Communication and working together can only be successful if enough time is spent cultivating the relationship. It should not be treated as simply as a money-saving solution. The client should invest in the relationship just as they would in building their internal team, and engage with the provider on a greater level than what is simply demanded by the projects themselves.