INTEX agency

Please describe your company and your position there.

I am lead graphic designer in DermaVita beauty&aesthetic clinic based in Lviv, Ukraine. Our company is certificed medical institution which provides all types of beauty&aesthetic medicine services including a wide range of hardware treatment. Our doctors have a huge experience in their fields and also providing education for young specialists in DermaVita Academy - successful school of beauty&aesthetic medicine for young doctors which need to to raise the level of qualification in the coal industry.

For what projects/services did your company hire INTEX agency?

We faced a problem with our outdated website design. It was created more than 10 years ago and had become irrelevant. As we always learn and improve ourselves, the problem with web design became very acute. Our probem needed a full redesign with maximum preservation of CEO elaborations. As our clinic already have a name and we work a lot with our social media designs it was an important note to create a website according to our branding.

How did you select this vendor and what were the deciding factors?

We looked for a web design company a long time, as our website is big, we needed someone we can trust, someone who have experience in comprehensive approach to the problem. Intex Agency have proven themselves as a professional team with huge amount of excellent rewiews.

Describe the project in detail and walk through the stages of the project.

Our task needed deep reserch and not only visual redesign but also regorganising of the information. As we provide a huge range of services we needed to include all the information and at the same time save the clear and minimalistic appearance of the website. We had a general meeting with Intex Agency to describe our issue in details. Then, they provided us with a detailed plan of work. Right after we submit a main page design. Intex agency made the rest of work very quickly and nattily. Step by step, we made our website a dream page and solved our problem.

How many resources from the vendor's team worked with you, and what were their positions?

In general we worked with project manager Oleg and lead designer Eugene. They together were present to all our meetings.

Can you share any outcomes from the project that demonstrate progress or success?

At this stage we succeded only in web design. The next step is development after which I am sure we`ll have our best results. For now as a user I see an enormous difference with our old and new website. It is easy to use and to find information. Now everything is well-structured and good-looking. Ous website look more attractive and modern. Also UX improvement decisions were taken into account.

How effective was the workflow between your team and theirs?

Both lead designer and project manager were easy to communicate with and answered the same minute if we had any questions. We had our first meeting in person with both of them and all our design related team. Later we met via Google meets. All meetings were well-organized and always in time. Intex Agency recommended themselves as a professional and responsible team which care of their clients.

What did you find most impressive or unique about this company?

As a graphic designer I was positively impressed with comprehensive awareness of the Intex Agency team. They showed themselves as professionals in web design and UX and surprised me with great solutions to every issue.

Are there any areas for improvement or something they could have done differently?

I can`t think of any remarks at this stage. Of course, perfection has no limit, but as for me, this project has become more than I expected it to be.

Please describe your company and your position there.

I’m the director of Healthcare services in ApexRCM CRM. We build an easy-to-adopt solution for enterprise-class organizations by combining deep expertise in the medical billing process and the cutting-edge technology of Microsoft Power Automate Platform to reduce operational expenses and ensure HIPAA compliance.

ApexRCM is a New Jersey-based medical billing company specializing in RCM and BPO since 2009. Our global team helps healthcare specialists ease the burden of back-office work, allowing providers to focus on delivering the best and most attentive patient care.

For what projects/services did your company hire INTEX agency, and what were your goals?

After we became Microsoft Gold Partner our main goal was to improve the online presence of our products and services and provide a more clear scope of possible services for our present and potential customers and partners and launch several lead-generating websites for our main services: ApexCommunication, ApexCollaboration,Apex Centralised office, and Apex Practice management.

How did you select INTEX Agency and what were the deciding factors?

At that moment Intex agency was working with our parent company Exelegent. So they were recommended to us by our colleagues as highly qualified and responsible performers in their fields

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started with building several marketing presentations for our upcoming workshops and other marketing and branding materials. We provided topics that needed to be highlighted and afterward we got several visually designed ideas between which we selected what we liked the most.

We were very happy with the results which we’ve got, then we decided to entrust the development of lead generating WordPress based websites for our services. One of our main requirements was to develop highly secured and visually appealing websites, on the other hand, they should be very friendly from a content management perspective.

On each website the scheme was quite the same: After several sessions, we approved page design, then the team started the development stage, after the development, we had short testing and study session, on how to use the admin panel and launched the websites.

How many people from the INTEX Agency team worked with you, and what were their positions?

Usually, we were interacting with the tech lead manager and project managers, several times during the presentation or brainstorming sessions we were contacted by designers.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are still getting warm leads from these websites, but in general, after this successful year campaign we’ve got new long-term clients: Dozen of solo and small practices (with up 5-7 providers) and several large multi-specialty practices (with up to 15 providers).

Describe their project management style, including communication tools and timeliness.

In-house, we are using Microsoft teams for communication, and guys appeared very flexible in this perspective and were also connected to our system. We always had 2 weekly updates (online calls) during the design phase and once-a-week calls during the development and testing phases.

What did you find most impressive or unique about this company?

We were impressed by their perfect communication skills, deep attitude, and the possibility to be on late calls because of the different time zones. INTEX Agency showed a high level of responsibility and real knowledge of their job.

Are there any areas for improvement or something they could have done differently?

Definitely, they need to grow the number of people on the team, everything else was perfect. I just want to wish you good luck and say that we have a lot of upcoming projects that will be doing together.

Please describe your company and your position there.

I'm the CIO and Co-founder at GLU Global UK Limited. Our flagship product - GLU.Ware™ is a No Code, Industry Agnostic, Enterprise Integration Platform. Integration is the catalyst of Innovation - GLU.Ware enables 'Innovation at Speed'.

For what projects/services did your company hire INTEX agency, and what were your goals?

We had a very dated website that was not in keeping with our brand and our 'Innovation at Speed' promise, we needed a radical transformation in the design to convey the depth of our offering as well as it's cutting edge nature.

How did you select this vendor and what were the deciding factors?

We explored a number of design and development agencies, the track record and impressive design portfolio that Intex presented motivated our selection.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We followed an Agile Design and Development process which started with the design concept which was iterated many times following which the development started. We have various scope changes along the way which Intex accommodated without issue. We also added to the scope the development of a promotional video which Intex facilitated for us.

How many people from the vendor's team worked with you, and what were their positions?

• Project Manager
• Chief Designer
• Lead Developer
• Video Designer

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have seen a significant increase in traffic to our website up 150% and growing. Feedback from the market is extremely positive. The outcome is a very mature, edgy, modern platform where we can showcase our offering.

Describe their project management style, including communication tools and timeliness.

Highly responsive, flexible to accommodate change and to embrace the Agile iterative process, Intex was happy to use our tools of preference for communications - Skype and WhatsApp for Instant messages and eMail for formalities.

What did you find most impressive or unique about this company?

We were impressed with their exceptional design talent and ability to rapidly grasp a concept and transform it into a powerful design. Also their relentless determination to produce the best possible and highest quality outcome regardless of what it took.

Are there any areas for improvement or something they could have done differently?

Nope, it was a great engagement and we have used Intex as a result numerous times since for other design related projects.

Please describe your company and your position there.

I'm the founder of Correlate, a wholesale platform for retailers to buy eco-conscious products

For what projects/services did your company hire INTEX agency, and what were your goals?

Our goal was to set up an eCommerce store that will help retailers buy wholesale quantities. We wanted to implement WooCommerce and integrate with Stripe to make payments securely

How did you select this vendor and what were the deciding factors?

We searched on Upwork and Intex agency was the most responsive, gave us detailed quotes and showed a lot of expertise in the web dev arena that we were looking to fill.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to clearly discuss the goals, we then passed on tentative designs of what the store would look like and what the main sections would be. Intex Agency took over the complete UX/UI design of the store and did a fantastic job of it. They first presented the designs, explained the technology that they would be using to build those designs and with our approval went onto execute and bring those designs to life. The go live date predicted by them was achieved exactly without any delay.

How many people from the vendor's team worked with you, and what were their positions?

There were 3 people who worked on it. 1 person was dedicated to UX/UI and the other 2 were focussed on development.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our store, we received a ton of compliments from every single retailer and vendor. We received orders within a week, and continued revenue all the way through 2021.

Describe their project management style, including communication tools and timeliness.

We collaborated on Slack and their project management style is very hands on. We had daily stand up meetings to discuss progress and the Intex team was super responsive and explained key milestones very clearly.

What did you find most impressive or unique about this company?

They are THE BEST when it comes to website design and development. I would highly recommend their services for building secure e-commerce websites and custom order management portals.

Are there any areas for improvement or something they could have done differently?

When we first launched there were some minor bugs on receiving order confirmations, we informed the Intex team and they fixed it immediately.

Introduce your business and what you do there.

I’m the CEO of Carpe Diem, an app for quickly booking beauty services. We’re developing an app that will allow 24/7 online booking so that any user can book a beauty service in three clicks.

What challenge were you trying to address with INTEX agency?

I engaged INTEX agency to build the user flow, build wireframes, investigate our potential user's requirements, and for UI/UX design.

What was the scope of their involvement?

INTEX agency helped us with UI/UX design. They started with user research; the team collected feedback from almost 2,000 people in over 10 countries. Most of the research was in Ukraine, where we will launch the app.

They interviewed the users about what they’d like to see on the app and the difficulties they’d encountered booking a beauty salon. From that research, INTEX agency defined four user personas. 

After that, the team built the wireframes that define what will happen with every single click on the app. They designed the user flow with all its features using Figma.

What is the team composition?

Overall, we worked with around eight people from INTEX agency.

How did you come to work with INTEX agency?

Before finding them, I had done thorough research on Google about IT companies and HR companies that provided IT personnel, and it hadn’t worked out. I found INTEX agency through Upwork, had a quick interview, and knew right away that this was a great team. 

We synchronized from the very first word about what we wanted and what needed to be done. During our second call, INTEX agency delivered a complete description of what they would do step by step, how long it would take, and the cost.  

How much have you invested with them?

We spent less than $15,000.

What is the status of this engagement?

The project lasted from November 2019–April 2020.

What evidence can you share that demonstrates the impact of the engagement? 

Thanks to INTEX agency’s work, we have four new investors for this app, enabling us to keep building it.

The team never provided raw work. Their deliverables were finalized and nicely done versions that needed minor amendments. Every time we discussed changes, they would deliver a perfectly done new version by the following week.

INTEX agency also had a great ability to pick up our requirements from the first conversation, so we didn’t spend extra time explaining anything.

How did INTEX agency perform from a project management standpoint?

They were super proactive; they worked extra hours for their own curiosity and were willing to sacrifice their own time to deliver the results. For example, we had demo shows for the beauty salons, and the team sometimes sacrificed their weekends to hop on the calls to explain the user flow and demonstrate the app’s screens. 

Our communication was very easy, structured, and didn’t take much of my time — I only had to explain things once. We used Google Hangouts, Telegram, Slack, Skype, and Zoom. For project management, we used Asana.

We had weekly calls to review the results and discuss what should be improved. They always provided me with a deliverable the day before the call, so I had the time to check, review, and make my own opinion about it. 

I was also very happy in terms of the timeline. Overall, INTEX agency did a great job from an organizational point of view. 

What did you find most impressive about them?

I was impressed by how much the INTEX agency team liked what they did. They didn’t just work for the money; they were also obsessed with the idea and worked for fun.

Additionally, they were very honest about their billable hours. I received a full report of what they delivered and how much it cost, so there were no hidden charges.

INTEX agency’s team was proactive and structured. They weren’t asking questions every single minute. Instead, they would send me an email with maybe 20 questions and give me time to answer. That way, they would receive a unified batch of information. 

Do you have any advice for potential customers?

Hire INTEX agency and help them expand – they’re really worth it!

Please describe your company and your position there.

We are an interior design firm located in Montreal, Canada - we work on commercial and residential interior projects. I am the creative director and founder and opened the studio in 2020.

For what projects/services did your company hire INTEX agency, and what were your goals?

We launched a new design studio and needed a website that matched our design aesthetic and clearly communicated our point of view and position within the design realm. We designed the website in-house and worked with the Intex team to build out and improve the website. The website needed to be fully custom, differentiate itself from the rest, and beautifully simplistic in look - but robust in function.

How did you select this vendor and what were the deciding factors?

The Intex team had great experience in creating ismilar, eye-catching websites, their design background was a huge plus - I felt confident that they would understand the vision and have the capabilities of executing the design perfectly.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The kick-off meeting was the first step in meeting with the team, discussing my ideas and goals, and showing them a mock-up of the desired design. From there we created PSD files of the website (both web and mobile), these were then pass along to the Intex team, from there they began to build the website. A few coordination meetings on Zoom, to clarify intent and design, ask questions and provide feedback. They suggested excellent edits to the mobile and web features, including adding animations etc.

How many people from the vendor's team worked with you, and what were their positions?

I worked directly with Evgeniy - he was incredibly helpful in all areas of the project, communicated very quickly and clearly, always available to answer my questions etc. Very helpful all around - great experience.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I'm massively happy with the product they created for us - the website is excellent, works well and meets all of our needs!

Describe their project management style, including communication tools and timeliness.

We worked primarily through Upwork, which is a handy tool for messaging, contracts, forwarding files, and tracking progress. They were very proactive, and asked questions or clarification when needed and took it upon themselves to provide solutions when needed.

What did you find most impressive or unique about this company?

They are the only web development team that truly understood design and the importance of design, details and specificity. They made sure that the design and the functionality worked together and were equally important. They made the vision come to life on web and mobile flawlessly.

Are there any areas for improvement or something they could have done differently?

Honestly, I think the process was great.

Introduce your business and what you do there.

I am the co-founder and product owner at AI on Spectrum, a health technology startup that helps neurodiverse individuals learn about emotions and their context. 

What challenge were you trying to address with INTEX agency?

I was looking for outsourced development and design help since we were bootstrapping and our budget was low.

What was the scope of their involvement?

INTEX agency completed a very complex web-based app development project for us. First, INTEX agency utilized existing design elements to unify the app design so it could work for various users. They also provided us with some insight on user flows to ensure the app was easy to use. 

Their team then designed several app features from scratch and implemented them during the development phase. Once the app's first iteration was completed, we ran several tests to determine what our development priorities should be for the second iteration. 

Once the second iteration is complete, INTEX agency will begin design work on an iOS version of the app. 

What is the team composition?

We worked with four teammates, including several developers, a project manager, and a designer. 

How did you come to work with INTEX agency?

My partner encountered them on Upwork and recommended them to me. 

How much have you invested with them?

We've invested around $5,000 with INTEX agency. 

What is the status of this engagement?

We began working together in July 2021 and our engagement is ongoing. 

What evidence can you share that demonstrates the impact of the engagement? 

We achieved what we expected with INTEX agency: the first iteration of the app is complete.

How did INTEX agency perform from a project management standpoint?

The project manager handled all aspects of the project, and they were able to stay within our budget. I used Shortcut for project management and met twice a week on Zoom to discuss project progress. They were very responsive, and if we needed something delivered, they were quick to get it done. 

However, they did run over the estimated project timeline. 

What did you find most impressive about them?

INTEX agency is very easy to work with, and we get really good value for our money. 

Are there any areas they could improve?

I use a project management tool on my side to track the project, but I think INTEX agency should implement it across all their clients and projects. 

Do you have any advice for potential customers?

I'd advise customers with a smaller budget to work with INTEX agency because they're very accommodating regarding startups with limited budgets.  

Please describe your company and your position there.

I am CTO of Managed Service Security company based in Freehold, NJ. We are providing Cyber Security services to our customers.

For what projects/services did your company hire INTEX agency?

Design new brand identity to more clearly represent the company’s comprehensive solutions and value to clients and potential clients.

How did you select INTEX agency and what were the deciding factors?

We looked for Design agencies with experience in required realm and after reviewing couple of proposals of other vendor narrowed it down to INTEX.

Describe the project in detail and walk through the stages of the project.

After a series of discussions they provided us with couple of variants of new brand identity and logo. We reviewed and discussed it internally and then provided feedback with our favorites and comments. Then we received and approved final brand identity and logo designs.

How many resources from the INTEX agency team worked with you, and what were their positions?

In total, we worked with 2 people.Project manager and Graphic Designer

Can you share any outcomes from the project that demonstrate progress or success?

Our old logo was outdated and did not represent current vibe of the company. New brand identity is much more aligned with company values and vision and received good feedback from customers and peers.

How effective was the workflow between your team and theirs?

The project manager was easy to communicate with and provided us frequent updates. We had both in-person meetings and phone calls, but most of the feedback was through IM channels like Microsoft Teams and Telegram.

What did you find most impressive or unique about this company?

I was blown away by the knowledge and professional approach to the engagement. We appreciated that they were patient and thoughtful while we came up to speed. They had a constant communication streams to hear our comments, suggestions and implement them right away.

We have worked with other agencies in the past, but this was a particularly collaborative and positive experience.

Are there any areas for improvement or something they could have done differently?

Things could always be done faster, but quality is more important than speed and we ended up with a beautiful product.

Introduce your business and what you do there.

I’m a marketing manager at Lvivkolo, a tire dealer and repair shop.

What challenge were you trying to address with INTEX agency?

I needed someone to develop a website to advertise our local shop. We wanted people to be able to find us in a Google search.

What was the scope of their involvement?

They developed our new website from scratch on WordPress and put it into the domain of the previous website we had. INTEX agency also helped us with the UX edits and development to improve it.

What is the team composition?

There was a project manager, a designer advisor, and a developer.

How did you come to work with INTEX agency?

They were referred to me, and I started working with them on a previous project.

How much have you invested with them?

We spent $3,000 with them; they gave a discount since it wasn’t the first project we did with them.

What is the status of this engagement?

We worked together from May–December 2020.

What evidence can you share that demonstrates the impact of the engagement?

Everything was possible with them; they were responsible, and I knew I could count on them. INTEX did what they had to do to meet my deadlines, and if I messed something up on the website, they’d still help me even at night if needed — everything was good.

How did INTEX agency perform from a project management standpoint?

It was a communicative collaboration where they asked questions, and we answered to help them meet all the deadlines. We had a Google Sheet where we had tasks throughout the engagement.

What did you find most impressive about them?

They delivered what they promised, and they didn’t just look to sell something. They also had a solid web designer.

Are there any areas they could improve?

There’s nothing they need to improve on — they were great.

Please describe your company and your position there.

The company "Metalika profile" is a leading company in Western Ukraine that manufactures products from painted metal coils including metal roof tiles, fences and a variety of structural elements.

For what projects/services did your company hire INTEX agency, and what were your goals?

We hired Intex agency to solve our problem of representation of Metalika Profile in digital space as the leading manufacturer on the market (Western Ukraine). We sat clear goals, to tell our audience about company's past and future development and to get potential customers acquainted with the products we produce and sell, which was a hard task to handle as one product can have hundreds of variations.

How did you select this vendor and what were the deciding factors?

The first characteristic we were looking for in a web developer company was inside logistics of platforms they developed and the visual design solutions that would help customers to render company's values immediately and help to navigate through the web page.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

On the project beginning we had few meeting with the lead staff that helped us to determine the vector of development of products organization and navigation through them, also we talked about further communication and working process. We gathered the information needed including brand identity (brand book), products and their variations and the key elements of company's values we wanted to highlight.

After that we were presented with the solutions of platform's navigation and possible features, which we discussed upon and with the decisions made we moved forward to the nest step. The next step was a visual representation of the earlier discussed "grid" of the web page. Honestly speaking, the design decisions Intex company made positively surprised us, as they took the Metalika profile brand identity a step further and their team of designers introduced us to absolutely new graphic elements that we successfully use on printed and web media marketing platforms.

After approving the work done our marketing managers insisted on the 'OpenCart' platform used for web page management. The Intex agency had no problems with our decision. Now the web page was functional we started filling it with the descriptions and products with kind help of one of the staff member. Through this stage we made a few minor corrections and added some more information we wanted to be displayed.

The final stage was transfer of the webpage to our domain name. Everything went smoothly and now we have a fully functional webpage that we are proud of.

How many people from the vendor's team worked with you, and what were their positions?

• Oleg, project manager
• Zhenya, lead designer

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We raised brand and product awareness among target audience

Describe their project management style, including communication tools and timeliness.

Through the project timeline we communicated through Google meets and messengers we preferred. From the very beginning the goals were clear so there was no place for major miscommunications.

What did you find most impressive or unique about this company?

The project management skills of the team were very high.

Are there any areas for improvement or something they could have done differently?

We had minor bugs before the project launch, they very quick to fix everything.