Where Software Concepts Come Alive™
Intetics Inc. is a leading global technology company providing custom software application development, distributed professional teams creation, software product quality assessment, and “all-things-digital” solutions built with SMAC, RPA, AI/ML, IoT, blockchain, and GIS/UAV/LBS technologies.
Based on proprietary pioneering business models of Offshore Dedicated Team® and Remote In-Sourcing®, an advanced Technical Debt Reduction Platform (TETRA™), and measurable SLAs for software engineering, Intetics helps innovative organizations capitalize on global talent with our in-depth engineering expertise based on our Predictive Software Engineering framework.
Intetics' core strength lies in the design of software products in conditions of incomplete specifications. We have extensive industry expertise in Education, Healthcare, Logistics, Life Sciences, Finance, Insurance, Communications, and custom ERP, CRM, Intelligent Automation, and Geospatial solutions.
Our advanced software engineering background and outstanding quality management platform, along with an unparalleled methodology for talent acquisition, team building, and talent retention, guarantee that our clients receive exceptional results for their projects. At Intetics, our outcomes do not just meet clients' expectations, they have been exceeding them for a quarter of a century.
Intetics operates from multiple offices in many countries including the USA (HQ), UK, Germany, Poland, Ukraine, Belarus, Moldova, Georgia, Armenia, and Turkey hiring the best talent available worldwide.
Intetics is ISO 9001 (quality) and ISO 27001 (security) certified and a Microsoft Gold, Amazon, and UiPath partner. The company’s innovation and growth achievements are reflected in winning prestigious titles and awards, including Inc5000, Software 500, CRN 100, American Business, Deloitte Fast 50, European IT Excellence, Best European BPO, Stevie People’s Choice, Clutch, and ACQ5 Awards, and inclusion into IAOP Best Global Outsourcing 100 list.

headquarters
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59 Kulparkivska StreetL'viv 79000Ukraine
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Portfolio
Encyclopaedia Britannica, SugarCRM, Snap-On, Würth, Cengage Learning, Burda Digital, Symantec, Spreadshirt, Rupp und Hubrach, Mettler Toledo, Modlin, Adorama

Digital Ecosystem for an International Seller
Client
Brava LLC is an American company specializing in a self-titled product, a proprietary non-surgical cosmetic body shaping system. Brava sells the shaping system worldwide.
Challenge
Optimized business processes and customer support integrated into a digital ecosystem with user data tracking, a website with B2B & B2C components, and CMS.
Benefits and Results
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Brava LLC increased customer satisfaction, which resulted in revenue growth.
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Customers can easily view their progress, source product info, reach customer support via the AskBrava™ helpdesk.
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The project and marketing efforts achieved impressive commercial success: 450K website visitors annually, 12K+ BRAVA system units sold, 7 offices worldwide.
Quick Facts
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The digital ecosystem helped to increase the company’s revenue
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7 new regional offices opened
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Over 12,000 Brava units sold
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450,000 website visitors per year
Technologies
Windows NT/2000 Server / IIS 4.0/5.0 / SQLServer 7.0 / Visual C++ / ASP / Java / HTML / JavaScript / TAPI / Windows Media / VoiceXML
Download Full Case Study version:
https://intetics.com/case-studies/digital-ecosystem-for-an-international-seller-resulted-in-an-improved-customer-experience-and-revenue-growth/

Online Store Customization Doubled the Revenue
Client
The Client is Young Again Nutrients – an online retailer offering health products including life-extension supplements, herbs, and treatments.
Challenge
To create a new, contemporary design for the website, reorganize its content, and make the necessary programming customizations for the RMTL (Yahoo-specific) templates.
Benefits and Results
- Website redesign resulted in improved UX. In 3 years of cooperation +2 more online stores.
- ODT® regularly processes data, performs SEO and submission, provides maintenance and support.
- Customization and marketing activities more than doubled the Client’s revenue.
- The Client requested further cooperation on the network’s online stores.
Quick Facts
- 3+ years of continuous cooperation
- The revenue of the Young Again online store more than doubled
- The network opened 2 more online stores
Technologies
Yahoo! Store RTML / mySQL 3.2 / Linux Red Hat 9 / Perl / PHP / XML / Flash / osCommerce
Download Full Case Study version:
https://intetics.com/case-studies/contemporary-design-and-customization-doubled-the-revenue-of-an-online-store-network/

Enriched DataBase for Foodservice Professionals
Client
A recognized worldwide leading platform for content creation, design, quoting and project management for foodservice professionals in over 80 countries across Europe, Asia, North and South America.
Challenge
The need of the team to process a huge amount of data in a short time to keep his platform up-to-date and more useful for end-users.
Benefits and Results
- The database was enriched by 20% with quality information, the time spent for QA and management was minimized.
- The project started quickly and delivered results ahead of schedule.
- Partial process automation allowed to exceed the Client’s expectations.
- Data on 90 000+ products from various sources was accurately entered for each component.
Quick Facts
- 2 weeks run-up
- 4 months of productive cooperation
- 90,000+ products added to the database
- All technical tasks were delegated to ODT®
Technologies
Data Collection and Processing tools / Python
Download Full Case Study version:
https://intetics.com/case-studies/the-leading-platform-for-foodservice-professionals-operating-in-80-countries-enriched-its-database-by-20-with-quality-data-within-4-months/

Multi-Functional Platform Improves User Journey
Client
Conversity is a global leader in Intelligent Guided Selling. The B2B company offers customer personalization technology that improves engagement, cross-selling, and multiplies conversion rates by X5.
Challenge
To develop a Guided Sales Platform that combines sources of customer and product data to improve and simplify customer journey across channels.
Benefits and Results
- The platform became an effective tool for boosting conversion for the Client’s customers.
- The end-users receive relevant recommendations and can access add-on opportunities.
- Every update helps get the most out of the platform and design customer journeys that enhance loyalty.
- An initial version of the solution was delivered in less than 1 year.
Quick Facts
- 5+ years of continuous cooperation
- Designed and implemented 100% of the software platform
- World-class customer journey experience
- The initial version of the platform was developed in less than 1 year
Technologies
AngularJS / Java / JavaScript / AWS / Spring / MySQL / Elasticsearch / cometD / Apache / Apache PDFBox / Amazon EC2 / Amazon RDS / jQuery
Download Full Case Study version:
https://intetics.com/case_studies/in-less-than-1-year-the-global-leader-in-intelligent-guided-selling-received-a-multi-functional-platform-for-improving-the-customer-journey-experience/

Optimized MSSQL Database for Insurance Provider
Client
The Client is an international insurance provider, one of the leaders in the industry.
Challenge
The Client needed to reduce API maintenance costs of the existing MSSQL database and tackle its complexity to improve data sharing with the internal app to deliver seamless and quick access to customers’ data.
Benefits and Results
- New features and API were built without negatively affecting the existing legacy API and end clients.
- Operational costs to run and maintain MSSQL database on EC2 instance reduced.
- More reliable and scalable database as a result of the optimization.
- It took 2 months to build the solution, migrate all data, and launch a new API for end-users.
Quick Facts
- Intetics Cloud Solutions CoE involved
- Solution delivered within 2 months
- Maintenance costs reduced
- Legacy API performance improved
- The updated database is scalable and capable of handling 200 concurrent connections
Technologies
Python / Lambda / API Gateway / Aurora Serverless / CodeBuild / CodePipeline / CloudWatch AWS services
Download Full Case Study version:
https://intetics.com/case-studies/leading-insurance-provider-optimized-the-mssql-database-to-reduce-maintenance-costs-and-improve-reliability/

Geofencing of 5 B Sq Ft for a Global SaaS Company
Client
Gyana is an award-winning Big Data and AI company developing innovative SaaS products for the retail, finance, and real estate sector.
Challenge
The creation of an object database with great coverage and a high accuracy of polygon boundaries and locations. The process required special expertise in the field of data processing.
Benefits and Results
- The Client provided end-users with data and analytics on human mobility within the requested territory.
- The product was developed in 2 years and brought many honors to the Client.
- The geofencing and data quality control met all Clients’ expectations. After a year, Intetics provides similar services to a new client owing to Guyana’s recommendation.
Quick Facts
- 2 years of continuous cooperation
- Over 5BN sq ft were geofenced in 5 countries
- Different objects types were analyzed with the same high-level accuracy
Technologies
SQLite / SpatiaLite / PostgreSQL / PostGIS / Python / BeautifulSoup
Download Full Case Study version:
https://intetics.com/case_studies/geofencing-of-5-billion-sq-ft-for-an-international-saas-developer-to-create-a-database-of-retail-venues-in-the-uk-us-russia-germany-and-sweden/

Self-Service Portal for a Global Hotel Chain
Client
A USA-based multinational company with a powerful portfolio of 30 brands and 7,000+ properties in the hospitality domain that operates, franchises, and licenses lodging.
Challenge
An internal startup – a self-service portal for a new type of lodging to test a new business model of delivering customer service during COVID-19.
Benefits and Results
- With the new self-service portal, the Client adapted to the COVID-19 limitations and created a new way to serve customers.
- Mobile, web and desktop experiences were connected.
- The Client increased revenue and started a new line of services for the end-users.
- MVP phase was completed in 4 months, the first official version was delivered in 8 months.
Quick Facts
- Project was developed in 8 months
- 100% of software design and implementation was performed by Intetics team
- At the MVP stage real customers started to use the portal
Technologies
AngularJS /.NET Core / Java Script / C# / MS Azure / Entity Framework / Docker / Kubernetes / SQL / HTML5 / Selenium / Web API / xUnit / PostgreSQL / Jenkins / GIT
Download Full Case Study version:
https://intetics.com/case_studies/self-service-portal-for-an-international-hotel-chain-operating-in-130-countries/

Automation of Invoices and Credit Notes in SAP
Client
The Client is a UK-based company operating dozens of branches. The Client’s specialty is Lean (JIT) consulting and training programs.
Challenge
The Client’s mission is to create an inclusive workspace environment by developing programs supporting people with disabilities into mainstream employment in other businesses.
Benefits and Results
- Business results of the automated process were sufficient in cost reduction, quality increase, and total error elimination, rocketing SLA performance.
- SLA performance increased 3.5 times. Before RPA solution implementation, it took 7 days to carry out the whole process. Now it takes only 2 days.
Quick Facts
- The 12-step management process automated in 1.5 months
- Execution improved by 75% regarding the time resources spent and by 71% in terms of SLA performance
- The process of invoice management sped up 3.5 times
- Manual errors decreased to 0%
Technologies
UiPath / Excel / SAP
Download Full Case Study version:
https://intetics.com/case_studies/supporting-employees-with-disabilities-in-the-uk-automation-of-invoices-and-credit-notes-in-sap/

Development of a Next Generation Trading Platform
Client
An international investment and financial institution specializing in streaming, entertainment, and security systems.
Challenge
The Client aimed to create its own cryptocurrency that should become widely adopted, alongside a digital wallet and wanted a trading platform with exchange features.
Benefits and Results
- Wallet – a next-gen payment & trading system also being a crypto management platform.
- Wallet was recognized as the most user-friendly solution of the year.
- Cashless transactions & transparency are some of the most imperative features of the wallet.
- The project was implemented within 12 months, 3 months faster than planned.
Quick Facts
- In less than 12 months the solution was implemented
- The system and its flows were developed 100% from scratch
- The ODT was in charge of the whole process, from development to implementation
Technologies
React / ASP.NET Core / Entity Framework / HTML5 / JavaScript / Web API / AWS / SQL / Lambda / Swift / Kotlin
Download Full Case Study version:
https://intetics.com/case_studies/development-of-a-next-generation-trading-platform-and-digital-wallet-supporting-fiat-and-cryptocurrencies-in-12-months/

E-Learning Company Save 22% of Redevelopment Cost
Client
The Client is a US-based education and technology company, as well as a leader in the education domain.
Challenge
To innovate the Client’s e-learning platform, increase their user base and grow market value a profound platform’s technical capabilities and business efficiency assessment was required.
Benefits and Results
- TETRA’s assessment showed that the platform needed tech enhancement.
- Due to Intetics’ recommendations, the Client enhanced the platform and delivered better service.
- The improvements affected user-base growth by 17.3% and allowed cutting costs by 22%.
- Being impressed by the approach, the Client asked for workshops for the team to transfer the knowledge.
Quick Facts
- 17.3% user-base growth
- 22% reduction in redevelopment costs
- 10 test automation tools used
- 17 certificates & standards used for checking
Technologies
Java, MySQL, Angular, Spring Boot, jQuery, Git, Jenkins
Download Full Case Study version:
https://intetics.com/case-studies/technical-debt-reduction-service-tetra-helps-e-learning-company-save-22-of-redevelopment-costs/

Precise Geofencing Improves Retail Business
Client
A UK award-winning Big Data & AI company with innovative SaaS products provides marketing analysis services in different sectors, including retail, finance, real estate.
Challenge
The Client’s analytics tool needed data that couldn’t be purchased or licensed. Its collecting required a lot of qualified spatial analysts’ work and team to mark precise boundaries on a map.
Benefits and Results
- With the data gathered by Intetics, the Client’s model reached the required level of analysis and forecast accuracy.
- The Client has successfully launched the analytics platform.
- The predictable monthly output allows for faster scaling to the new markets.
- It took only 6 months of collaboration to launch a beta version of the service.
Quick Facts
- Over 60,000 objects were geofenced
- The data collection was performed in Europe, North America, and the Middle East
- The Client was able to concentrate on the product development, not spatial analytics
Technologies
QGIS / PostGIS
Download Full Case Study version:
https://intetics.com/case_studies/precise-geofencing-improves-retail-business-with-shoppers-behavior-analysis-inside-malls-and-on-the-streets/

Scale the User Base of One of the World’s Top CRM
Client
A software development company in California with an award-winning CRM system delivered via web app, mobile app, plugins and used in 120 countries.
Challenge
The project’s needs demanded infrastructure, resources management and top-level engineers with expertise both in custom software development and scalability.
Benefits and Results
- The Client received dozens of the world’s famous awards – CRM Market Leader, CRT Excellence Award, CRM Watchlist, and many others.
- The CRM architecture was scaled to be used in 120+ countries and optimized with high-end technologies to meet the Client’s business requirements.
- Long-term partnership with Intetics and 10+ years of project development.
Quick Facts
- 10+ years of continuous cooperation
- The Offshore Development Center managing all aspects of the project was created
- CRM scalability – users from 120+ countries
- Top Remote In-Sourcing Team® members received an opportunity to advance their career in the Client’s organization
Technologies
Open Source stack / PHP / AngularJS / JavaScript / React / RESTful / SOAP Web Services / Elastic Search (FTS) / Ruby / DB2 / Oracle / MSSQL / MySQL / Mongo DB / RabbitMQ / Python / Go / AWS
Download Full Case Study version:
https://intetics.com/case_studies/offshore-development-center-scaled-the-user-base-of-one-of-the-worlds-top-crm-systems-to-120-countries/

Automatic Parking Sign Recognition Model
Client
The Client delivers innovations for the automotive & transportation industries, such as real-time parking and traffic information and solutions for AV’s safety testing and deployment.
Challenge
Building a web service with ML pipeline to automate data processing for parking sign recognition.
Benefits and Results
- The algorithm identifies 85%+ of signs on the streets in the city, 90%+ identified correctly.
- All the ML and data processing algorithms were implemented in a single web app with a detailed description of the model and project documentation.
- The Client received a solution that automated parking sign detection and reduced the workload.
Quick Facts
- Semi-automatic data labeling
- Recognition of unstandardized parking signs with texts
- 90%+ accuracy of recognition
Technologies
Python / Flask / Tensorflow / Keras / OpenCV / Scikit-learn / Tesseract / AWS
Download Full Case Study version:
https://intetics.com/case_studies/model-development-for-automatic-parking-sign-recognition-90-accuracy-including-recognizing-unstandardized-signs/

Brand-New App to Simplify Surgery Preparation
Client
An entrepreneur in the medical field with the idea to facilitate orthopedic surgeries and improve the process of selecting proper joint-replacement products.
Challenge
A tablet & desktop app integrated with X-ray management systems, with multi-user access and syncing capabilities using secure cloud solutions and a simple UI\UX.
Benefits and Results
- The continuously maintained, highly specialized app enables to select hardware faster and accurately.
- Received FDA affirms the solid QA and development standards.
- The ODT® allowed the founders to focus on the promotion relieving from building their own tech team.
- The startup was seen as a success and was acquired by a medical software giant.
Quick Facts
- 40-50% cost reduction with cross-platform development vs. development for each platform
- 50% reduction in total development costs using efficient technologies
- Intetics helped the Client to sell the product to Zimmer/Biomet
Technologies
AWS / Microservices / C# / .NET / Angular / Java Script / Entity Framework / Web Api / Objective C / Java / REST / Windows Server / Microsoft SQL Server / C++
Download Full Case Study version:
https://intetics.com/case_studies/medical-startup-relies-on-intetics-to-create-a-brand-new-application-to-simplify-surgery-preparation/

Updating, Filling and Maintaining the POI Database
Client
The Client delivers navigation and location-based services, its smart platform allows combining innovative in-car features with a connected experience.
Challenge
The Client intended to collect and analyze POIs keeping the database up-to-date. The project required the lowest cost model along with the highest accuracy of data.
Benefits and Results
- The Client regularly obtains upgraded data for improving the quality of services, maintaining a leading position on the market.
- Analysis and verification of linguistic data improve the work of the system’s search engines.
- x3 cost reduction due to the synergy of process automation, Remote In-Sourcing Team model, and open source usage.
Quick Facts
- Data validation process cost – reduced by 60%
- Keeping the database up-to-dated allows the Client to maintain a leading position on the market
- The Client received a high-quality set of works, performed at a reasonable cost
Technologies
Field Data Collection Services
Download Full Case Study version:
https://intetics.com/case_studies/collecting-updating-filling-and-maintaining-the-poi-database-for-a-global-navigation-corporation/

World Recognizable E-mail Marketing Tool
Client
A global market leader in the email marketing segment developing marketing automation and analytics software, consulting and implementation services.
Challenge
The database platform, SQL Server, gets hit by the email creation traffic and reports. The Client required a team experienced in DB development and QA.
Benefits and Results
- Huge expertise combined with a lower price for contractors compared to local engineers.
- The Client’s products have successfully migrated from IBM Netezza to Oracle Exadata MPP.
- The challenge of the balance of quality versus on-time delivery was resolved.
- Intetics was also involved as a Professional Services provider for custom implementations.
Quick Facts
- 10 years of continuous cooperation
- Intetics developed most of the challenging processes related to Data Bases
- The stable platform capable of delivering 5 million emails a month
Technologies
AngularJS / React / C# / .NET / MS SQL Server 2008-2012 / Oracle Exadata / TFS / GitHub / nUnit / Selenium WebDriver / Team City / TACOS / AWS / S3 Bucket / .NET Core
Download Full Case Study version:
https://intetics.com/case_studies/developing-one-of-the-world-most-recognizable-e-mail-marketing-tools/

Creating a BIM Model For a Big Shopping Center
Client
A big shopping center that needed a professional developer of BIM models for purposes ranging from visualizations to engineering systems.
Challenge
The Client required a BIM model of the interior of a shopping center for the redevelopment of the premises, advertising, visualizations for tenants. There were not even drawings of the building.
Benefits and Results
- The solution provides real-time access to relevant field information.
- Users receive all the information needed, see changes and predicted trends.
- The system was implemented by the Client’s customers to save time on searching and preparing reports.
- 12 international experts, 11000 fields analyzed, 1068000 observed hectares, 387 customers.
Quick Facts
- A model of the shopping center was created in less than a week
- In addition to architecture, the model included the location and models of all light sources
- The area of the premises that were modeled was about 5000 sq.m.
Technologies
BIM-model / Cloud / Laser Scan / Special Camera / Computer Vision
Download Full Case Study version:
https://intetics.com/case_studies/creating-a-bim-model-for-a-big-shopping-center-from-a-laser-point-cloud/

App for Farmers against Climate-Related Disasters
Client
Agvesto offers parametric insurance protection to farmers and agricultural businesses against climate-related natural disasters.
Challenge
The Client was intent on creating an app for agronomic data consolidation into a local database. The data should be analyzed and delivered to app users in a format that would make farm management easier.
Benefits and Results
- The solution is used successfully in 4 countries with expanding precision farming markets: Ukraine, India, Sri Lanka, United Kingdom.
- The app works flawlessly on all platforms and all devices. Up-to-date data allows informed decision-making.
- The Client continues to rely on Intetics for support and the future development of the web app.
Quick Facts
- 4 countries covered
- Full process automation
- 100% compliance with various platforms
- 7+ Years of continuous cooperation
Technologies
PHP / JS / SQL / Postgres / HTML / CSS / Google Maps API / JIRA
Download Full Case Study version:
https://intetics.com/case_studies/a-precision-agronomics-startup-created-an-app-for-farmers-against-climate-related-natural-disasters-used-in-4-countries/

Field Data Collection and Build-in-Place Teams
Client
The Client provides software solutions to automobile and navigation system hardware manufacturers and generates products across mobile advertising, printing GIS, R&D industries.
Challenge
The Client`s digital mapping solution required data collection in specific or hard-to-reach places and experts team.
Benefits and Results
- The project is still ongoing. With the help of the ODT, the Client’s database has already increased by 7%.
- The Client’s requirements were 100% fulfilled, and the surveys in hard-to-reach regions were carried out in time and without a loss of quality.
- The Client was able to save up to 20% of the allocated budget.
Quick Facts
- 15% of the total volume of work – 500,000 km was carried out by Build-In-Place Teams
- Covered 75,000 km (45,000+ m) of European highways 5,5 mln high-quality pictures were received
- 20Tb of data were collected and processed
- With the Intetics model, it took 2 days instead of 7 for an employee adaptation
Technologies
Field Data Collection Services
Download Full Case Study version:
https://intetics.com/case_studies/field-data-collection-services-and-build-in-place-teams-20k-mi-of-north-american-highways-and-18k-km-of-europe-surveyed-in-2-months/

Special Data Processing Center for Mapping Leader
Client
The Client is a world leader and a pioneer in location technology, having the largest market share in navigation services, operating across 56 countries.
Challenge
To build a data processing center to enhance the Client’s mapmaking capabilities in Eastern Europe. The Client required a partner to process geodata quickly and cost-effectively.
Benefits and Results
- The Client expanded in Eastern Europe and was recognized as #1 company in the location service industry.
- The reliable partner provides outstanding services, cuts costs, and improves every aspect of work.
- The ODT was staffed with highly qualified GIS specialists in a mere four months, which is twice as fast to set up a similarly functional center.
Quick Facts
- 12 years of continuous cooperation
- Participation in multiple projects all over the world, including cutting-edge assignments
- The Client successfully expanded its footprint in Eastern Europe
Technologies
ArcGIS/ QGIS/ Jira/Confluence
Download Full Case Study version:
https://intetics.com/case_studies/for-10-years-intetics-operates-the-specialized-data-processing-center-to-expand-the-global-footprint-of-the-world-leader-in-the-mapping-industry/

Improved Education Programs for Data Management
Client
A leading provider of software and services for K-12 education in the USA. The Client’s products helped automate the education planning and manage Medicaid billing.
Challenge
The Client’s team needed more expertise in specific technological domains for software development and systems integration.
Benefits and Results
- The Client expanded the product offering and improved its time to market twice.
- Continuous partnership and product improvements, system modernization, and functionality expansion.
- The platform was made to meet the requirements of HIPAA and local compliance certificates.
- New product features were created as modules and integrated into the product.
Quick Facts
- 10+ years of continuous cooperation
- The Client saved 45% of expenses working with Intetics’ ODT
- 13 US states are covered and the number is growing
- The Client was acquired by a big private equity and growth capital firm that groups educational companies
Technologies
ASP.NET MVC / ASP.NET WEB API / ASP.NET Core / KendoUI / jQuery / AngularJS/ Angular / Nhibernate / Dapper / RabbitMQ / Microsoft SQL Server / Elasticsearch
Download Full Case Study version:
https://intetics.com/case_studies/intetics-helps-a-leading-provider-of-k-12-management-systems-improve-special-education-programs-across-usa/

Web Platform for Opticians as Major POS in Europe
Client
Hecht Contactlinsen GmbH is a German company specializing in custom-made contact lenses in various designs delivered across Europe.
Challenge
The Client required to develop a web-based solution for opticians, securing an intuitive interface with a suitable UX, and synchronizing the app with the existing ERP system.
Benefits and Results
- The new system provides valuable statistics and information about customer needs used for lens customization.
- Hecht achieved its main goal – digitalized and automated manual ordering operations.
- The solution was built in just 1 year and went through the full development life cycle: Analysis – Design – Development & Testing – Deployment.
Quick Facts
- 4 years of continuous cooperation
- The number of orders processed with a new platform has been growing continuously
- Ordering processing digitalized
- Valuable statistics on customers’ orders gathered
Technologies
Angular / Java / Spring Boot / MySQL / jUnit Jupiter / jUnit Platform / jQuery / Apache Http Components / Apache PDF Box / WireMock
Download Full Case Study version:
https://intetics.com/case_studies/hecht-web-platform-for-opticians-became-major-point-of-sales-of-custom-made-contact-lenses-across-europe/

TETRA™ Discovered Improvements for Cross-Platform
Client
Redmine is a cross-platform and cross-database open-source, web-based project management and issue-tracking tool.
Challenge
A weak server was chosen to evaluate the app performance and to be replaced with the cloud version. Analysis of the Redmine project was made under the 8 dimensions that the TETRA™ covers.
Benefits and Results
- The analysis discovered the need to improve performance and to update the user interface.
- Severe security problems weren’t found, but perfect-level maintenance is required.
- The significant quality increase indicates the absence of serious issues.
- The TETRA™ team did two assessments 6 months apart, which considerably improved product metrics.
Quick Facts
- The project assessment took 2 months
- 8 key product and user-side parameters were revised
- Stack of 10 top-notch evaluation tools used
Technologies
Ruby/ Sonar/ Jenkins/ Fluent Assertions / Gulp / HTML5 / JQuery / Knockout / Mocha / MS Azure / OWIN / React / Selenium / SPA JavaScript / SpecFlow / Web API / Webpack / xUnit
Download Full Case Study version:
https://intetics.com/case_studies/tetra-discovered-significant-improvements-in-the-quality-of-the-redmine-cross-platform-operating-in-49-languages/

Using RPA in CRM for Fitness Solution Company
Client
With deep industry knowledge, partnerships with health clubs and fitness professionals, the Client offers the most proven club management solution in the fitness marketplace - an innovative SaaS platform and a top-notch Revenue-cycle Management.
Challenge
The huge Client’s CRM required automation to save users’ time on routine operations.
Benefits and Results
- Agents will always know the quantity and the reason why items were processed or unprocessed.
- Administrators will be automatically promptly informed if any jobs fail.
- All processes are created with special project templates based on the state machine.
- First automation processes were implemented and executed in a few months after project kick-off.
Quick Facts
- 10 years of continuous cooperation
- 20+ Processes/55 sub-flows automated
- Innovative SaaS platform,top-notch Revenue-cycle Management
Technologies
UiPath/ UiPathOrchestrator Cloud / MS SQL Server / VMWare / GitHub / PowerShell / Exchange Web Services Managed API / VBA / Office suite
Download Full Case Study version:
https://intetics.com/case_studies/a-fitness-solutions-company-automates-major-processes-using-rpa-in-crm/

Enhanced Distribution Network and Scaled up Orders
Client
The award-winning lens manufacturer aimed to improve an existing desktop app to customize and order ophthalmic spectacle lenses.
Challenge
An intention to make the app compatible with other peripheral optical devices and migrate to the new system without disrupting operations required deep technical expertise and cost-effectiveness.
Benefits and Results
- The system created a significant competitive advantage for the Client. The app’s users, opticians, now have a faster and better ordering experience and automated e-mail communications with patients.
- The system reduces the number of errors resulting from manual ordering.
- The Client improved the relationship with their optician distribution network.
Quick Facts
- 7+ years of continuous cooperation
- Order error rate reduced by 75%
- 8-9% improvement in on-time order delivery
- Order placement and processing time reduced by 30%
Technologies
Angular / Java 8 / Apache Wicket / NodeJS / JPA / MySQL
Download Full Case Study version:
https://intetics.com/case_studies/major-optical-lens-manufacturer-enhances-distribution-network-and-scales-up-orders-of-ophthalmic-spectacle-lenses-with-new-desktop-application-for-opticians/

Single Platform Productivity in Construction Field
Client
Frame solutions is a team of construction professionals and software engineers that creates solutions for the building environment to remove siloed systems and eliminate their inefficiencies.
Challenge
The Client faced resource issues when developing and scaling their system and needed to develop and get ready their MVP for the market urgently.
Benefits and Results
- The Client met their timelines and released the project in time and with the expected quality.
- ODT continually tested an ESTA database for bugs and usability.
- 62% of Project Managers said they saved roughly 4+ hours each week of billable time.
- ODT service also included refining all the problems for an upcoming launch.
Quick Facts
- 280+ bugs were detected and fixed
- MySQL based backend was migrated to DynamoDB with Cognito auth
- Monolith architecture was split to a modular system using WebPack framework
Technologies
JS / AWS / DynamoDB / Node.JS / React / HTML / CSS
Download Full Case Study version:
https://intetics.com/case_studies/single-platform-productivity-for-construction-professionals-to-manage-projects-actions-documents-and-notifications/

Web-Portal - Storing and Viewing the Field's Data
Client
AgriLab is an International center for precision agriculture that develops solutions for agribusiness’ efficiency by using soil analysis, precision farming technology, agro-diagnostics and crop monitoring.
Challenge
To develop a system with a GIS module in a short time for storing field data, analysis, control, and agronomic planning in one place.
Benefits and Results
- The solution provides real-time access to relevant field information.
- Users receive all the information needed, see changes and predicted trends.
- The system was implemented by the Client’s customers to save time on searching and preparing reports.
- 12 international experts, 11000 fields analyzed, 1068000 observed hectares, 387 customers.
Quick Facts
- 3 years of continuous cooperation
- All agricultural data can be managed in 1 application
- After the launch of the first app, the Client trusted Intetics with developing the second system
Technologies
AngularJS / Laravel / PHP / JavaScript
Download Full Case Study version:
https://intetics.com/case_studies/web-portal-for-agricultural-enterprise-storing-and-viewing-the-fields-data-in-real-time/

Precise Online and Offline Apps for Scales&Sensors
Client
The Client is a leading global supplier of precision instruments and services. The Client’s weighing instruments are used in laboratories, industrial and food retailing apps.
Challenge
The Client had an out-of-date app and needed to find the best to match customer requests based on complicated algorithms to provide better service quality.
Benefits and Results
- The integration with pre-existing systems improved the data quality and found inconsistencies.
- Manual work was greatly reduced by the automation of already existing processes.
- The Client won Best Weighing Company, Best Laboratory Scale/Balance, and other awards in a row.
- Deeply satisfied with the app, the Client continues to cooperate with Intetics.
Quick Facts
- 12 years of continuous cooperation
- 10 projects made for the Client
- Intetics managed the whole development process
Technologies
.NET / .Net identity framework / ASP.NET Web Api / Entity Framework / xUnit / Angular / AngularJS / HTML5 / Webpack / Protractor / JavaScript / TypeScript
Download Full Case Study version:
https://intetics.com/case_studies/development-of-precise-online-and-offline-applications-for-scales-digital-balances-and-sensors/

Multi-Functional Platform for Editorial Management
Client
The Client is a diverse team of 35+ members based in Hamburg (Germany). Their project “Desk-Net” is a workflow management tool aimed to help publishing houses to plan the work of their editorial departments.
Challenge
The Client needed a SaaS solution and a competent partner to create and implement their complex software.
Benefits and Results
- After the release, the system reached 200+ clients with 20K+ monthly active users.
- The solution allowed to start a SaaS business and manage it successfully.
- The Client grew quickly and has enhanced in Germany, Western Europe, and then worldwide.
- The software was expanded from the news industry to the accommodation of teams and large organizations.
Quick Facts
- 10 years of continuous cooperation
- All the project functionality was developed by the ODT
- Worldwide known powerful content planning tool with an editorial calendar
Technologies
Java Enterprise Edition / GWT / Spring / Hibernate / Xdoclet / XSLT / Oracle XE / MySQL / Tomcat 5 / Amazon EC2 / Amazon S3 / CruiseControl / Ant / Checkstyle / Cobertura / AWS / Angular / Java
Download Full Case Study version:
https://intetics.com/case_studies/the-editorial-management-tool-development-and-support-for-one-of-the-world-strongest-platforms/

Neural Implant Insertion Navigation App
Client
The Client is a medical device company committed to developing innovative therapies for patients suffering from Central Nervous System (CNS) diseases.
Challenge
The Client is exploring several applications for their technology and is currently focusing on the treatment of acute ischemic stroke.
Benefits and Results
- The Intetics team helped the Client to build the solution with FDA-required parameters.
- The new solution enables the Client to certify the whole hardware and software complex and start selling it in US clinics.
- The Client is running the ImpACT-24b, a multi-national study to provide the treatment in a 24/7 mode.
- The solution implementation was done within 12 months.
Quick Facts
- FDA-approved solution
- Designed 100% of Client’s application and implemented it
- The Client is able to concentrate on medical solutions, not technical details
Technologies
C++ / ML&AI / Qt / Windows API / VTK / DICOM / Multithreading / CT / MPR
Download Full Case Study version:
https://intetics.com/case_studies/medical-device-company-received-a-new-application-that-helps-surgeons-navigate-neural-implant-insertion/

Disaster-Response Platform Contains Costs up 20%
Client
Theorem Geo specializes in proprietary software development, shoreline management, storm response, predictive outage modeling, meteorological impact analysis, vegetation management transmission, and drones.
Challenge
A strict timeline and complicated conditions to create an automated, multi-functional platform.
Benefits and Results
- The convenient, user-friendly web & mobile app were built together with real users.
- The integration affected the automation by 45% and cut costs on process management by 20%.
- The system collects and analyzes historical data to align strategies and goals.
- The solution provides a seamless, actionable guide for an event’s leadership decision-making.
Quick Facts
- 45% of processes automated
- 20% reduce of cost
- 100% coverage of disaster response activities
- Cooperation of thousands participants via web and mobile apps
Technologies
.NET Core / Angular 9+ / Postgres + Postgis / Xamarin
Download Full Case Study version:
https://intetics.com/case_studies/disaster-response-platform-helps-electric-power-holding-company-contain-costs-up-to-20/

Redevelopment of an omnichannel eLearning Platform
Client
One of the “Big Three” global educational publishers - providers of content, software, and educational services.
Challenge
The Client’s eLearning platform needed to meet business and users’ needs. The main challenge was migrating to a platform with greater flexibility, scalability, and more modern cutting-edge architecture.
Benefits and Results
- A 12% and 9% increase in activations, 4.3 million and 5.5 million new members in 2020on the two Client’s platforms.
- 84% of students across America experienced a significant improvement in their grades.
- 87% of students said that access to learning analytics positively impacted their studies, and 77% increased their engagement with course materials.
Quick Facts
- Between 2018 and 2020, the team redeveloped and took ownership of this project
- Annual memberships and new member activation increased 12% and 9% respectively
- The client was able to concentrate on business growth, not technical details
Technologies
Web API / Webpack / xUnit / Angular 9 / Highcharts / Node.JS / Express / Sequelize ORM / AWS RDS (MySQL) /AWS ECS / Monorepo / Nx / Docker / Jenkins
Download Full Case Study version:
https://intetics.com/case_studies/redevelopment-of-an-omnichannel-elearning-platform/

Expand Parking Coverage with Data Processing
Client
A pioneer in the practice of analyzing data not just from road sensors but also from vehicles, delivers innovations for the automotive & transportation industries, such as real-time parking, traffic information.
Challenge
Developing a Data Processing Platform that optimizes data handling and automates processes of finding a free parking spot using ML&AI.
Benefits and Results
- The new data processing approach helped the Client expand parking coverage rapidly and enter the top 5 in the industry.
- The data aggregation and accuracy were accelerated in record time giving the Client more time for pursuing new market opportunities.
- The Client was able to leverage the new approach internally less than 1 year after the project started.
Quick Facts
- 5 years of continuous cooperation
- 70% of operational processes and project KPIs have been developed by Intetics ODT
- Over 1 million parking locations have been processed
Technologies
Client’s proprietary software / Jira / Confluence
Download Full Case Study version:
https://intetics.com/case_studies/a-navigation-company-expands-car-parking-coverage-and-automates-the-processes-with-a-new-data-processing-platform/

LiDAR Data Extraction Platform Reduced Manual Time
Client
A diverse company offering utility engineering, GIS data management services, and subsurface utility engineering.
Challenge
To create a relational database with multiple attributes for hydropoles using LiDAR mobile data to optimize feature extraction and create automated algorithms for attribute calculation minimizing delivery time.
Benefits and Results
- The manual processing time decreased by 60%, and QC algorithms helped to provide precise data.
- The approach could be adjusted for similar projects based on mobile LiDAR data.
- Highly detailed surface models were created for automatic calculation.
- Created with the help of Excel capabilities flexible tool optimized the process of marking attributes.
Quick Facts
- Intetics’ solution decreased the manual processing time by 60%
- The developed algorithm can be used to obtain a similar database for other types of objects
- Highly detailed surface models were used for automated height calculation
- Classification algorithms are ready to implement in other urban planning projects
Technologies
PostGIS / GlobalMapper
Download Full Case Study version:
https://intetics.com/case_studies/the-platform-for-extracting-features-from-lidar-data-decreased-the-manual-processing-time-by-60/

Multi-Functional App for In-Vitro Diagnostics
Client
The Client provides a broad portfolio with deep experience in optics, laser technology, digital imaging, optronics, sensors for the healthcare and industrial automation industries, as well as research institutes.
Challenge
To create a powerful and flexible desktop app to interact with the Client’s miniaturized modular diagnostic imaging hardware platform.
Benefits and Results
- Development time was reduced by 2 times by developing software in parallel with hardware.
- The Client decided to apply the development process proposed by Intetics.
- Time confirms that the architecture proposed by Intetics was chosen and built flawlessly. The Client continues the development based on the present architecture.
Quick Facts
- 4 Senior Engineers were allocated within a week after the project started
- The Client was involved only in business-related decisions, not engineering
- Intetics managed the whole development process
Technologies
Java / Spring / WebRTC / REST / Junit / Eclipse / Log4J / JDBC / JVM
Download Full Case Study version:
https://intetics.com/case_studies/multi-functional-application-for-in-vitro-diagnostics-and-digital-microscopy/

Enhanced Cloud Solution by Moving to Microservices
Client
A software development company in California with an award-winning CRM system delivered via web app, mobile app, plugins and used in 120 countries.
Challenge
The project’s needs demanded infrastructure, resources management and top-level engineers with expertise both in custom software development and scalability.
Benefits and Results
- The Client received dozens of the world’s famous awards – CRM Market Leader, CRT Excellence Award, CRM Watchlist, and many others.
- The CRM architecture was scaled to be used in 120+ countries and optimized with high-end technologies to meet the Client’s business requirements.
- Long-term partnership with Intetics and 10+ years of project development.
Quick Facts
- 10+ years of continuous cooperation
- The Offshore Development Center managing all aspects of the project was created
- CRM scalability – users from 120+ countries
- Top Remote In-Sourcing Team® members received an opportunity to advance their career in the Client’s organization
Technologies
Open Source stack / PHP / AngularJS / JavaScript / React / RESTful / SOAP Web Services / Elastic Search (FTS) / Ruby / DB2 / Oracle / MSSQL / MySQL / Mongo DB / RabbitMQ / Python / Go / AWS
Download Full Case Study version:
https://intetics.com/case_studies/offshore-development-center-scaled-the-user-base-of-one-of-the-worlds-top-crm-systems-to-120-countries/

Diabetes & Glucose Monitoring in a Mobile App
Client
In 2007, the Client’s company founders realized that sensors and wireless technology had advanced significantly. The new wearable product could bring unique experiences to the fitness and health industry and to change the way people move.
Challenge
The glucose monitoring system empowers users to live a healthy and active life.
Benefits and Results
- With 29 million users of the Client’s Mob App worldwide, the new glucose tracking enables people to monitor their glucose level trends and improve diabetes management.
- More than 50,000+ users tried a new Mob App feature and the number is growing.
- The concept of the application was developed back in 2018. With the help of ODT, the ready-to-use product was launched quickly, at the beginning of 2021.
Quick Facts
- 2 years of continuous cooperation
- A tech part was very essential for the new feature in the existing mobile app implementation
- Quality service for the app user became a result of the productive teamwork
Technologies
Java / Spring / AWS / Microservices / Kotlin / Swift / Objective C / GSP / NoSQL / BigData / Bigquery
Download Full Case Study version:
https://intetics.com/case_studies/diabetes-_-glucose-monitoring-became-available-for-everyone-as-a-new-feature-in-a-mobile-application/

Web System Improves Customers’ Satisfaction by 30%
Client
The Client’s digital platforms improve the outcome of controversial situations for consumers, businesses, and intermediaries.
Challenge
To build an easy-to-use web-based platform with the functionality of an independent problem resolution service that efficiently manages complaints and improves customer service.
Benefits and Results
- The solution helps businesses build customer trust and improves outcomes for everyone.
- A personal case file for each issue allows managing everything from one place.
- The Client company founder & CEO was awarded Social Enterprise Entrepreneur in 2018.
- The initial version was released in 9 months and cooperation lasts already 6 years.
Quick Facts
- The platform helps several million individuals yearly
- 94% of cases are resolved without escalation
- Over 30% increase in customer satisfaction
Technologies
IaaS based on Terraform / Graph DB / Ruby / Ruby on Rails / Gems / MySQL / Dynamo DB / AWS / React / Angular / CoffeeScript / RabbitMQ / Noe4J / Java / Kotlin / Objective C / Swift
Download Full Case Study version:
https://intetics.com/case_studies/web-system-improves-customers-satisfaction-by-30-resolving-94-of-complaints-without-escalation/

Bookmaker Doubles Processing Speed of 5 ml Queries
Client
One of the world’s leading betting and gaming enterprises. The market leader in retail bookmaking in the UK, Ireland, and Belgium, operating betting facilities at FA Premiership grounds and racecourses.
Challenge
To update the slow, outdated system for reading betting tickets, digitalize and automate registrations and information exchange.
Benefits and Results
- With the gained high-performance automated system, the Client’s net revenue increased by 29%.
- The more flexible and scalable system showed no volume limit and effortlessly handles 5 million queries on the busiest day.
- Within 1 year, the Intetics team delivered the first version of the system to production.
Quick Facts
- Handled 250,000 bets during World Cup
- 100% entirely reworked the existing Client system
- The system performance increased x2 times and continues improving
Technologies
C# /.NET Core / Bootstrap / Entity Framework / HTML5 / AWS / React / Selenium / JavaScript / Web API / Webpack / xUnit
Download Full Case Study version:
https://intetics.com/case_studies/bookmaker-doubles-processing-speed-of-5-million-customer-queries-with-automation-by-intetics/

Web-Based Education Platform from Africa to World
Client
Modlin is an e-learning company from South Africa that provides a virtual educational platform for schools in Africa, the USA, and the UK.
Challenge
To broaden the user base and transform the existing desktop solution, used in schools on certain devices, into a web-based platform to allow companies to educate their employees.
Benefits and Results
- Intetics was able to create a web-based platform and transfer code-base and application logic, as well as add new business processes.
- The Dedicated Team entirely redesigned the existing platform with the latest digital design trends.
- The process of engaging new users became fully automated.
Quick Facts
- 15 years of continuous cooperation
- Designed 100% of the Client’s data management system
- The Client is able to concentrate on customers and quality service rather than technical details
Technologies
AngularJS / ASP.NET Core / Typescript / Capacitor / MS Azure / Identity Server / Microsoft Graph / DevOps services / Blob storage
Download Full Case Study version:
https://intetics.com/case_studies/award-winning-web-based-education-platform-from-south-africa-to-worldwide/

One of the Biggest Health Portals in the USA
Client
A Healthcare company that unites a group of clinics. Was founded by a successful physician who recognized that existing practice management and marketing tools did not work together to help practices, practice groups, and hospitals develop their businesses.
Challenge
Finding the right experienced Software vendor in HealthTech.
Benefits and Results
- Creation of the digital business from scratch: from idea to execution.
- The Client`s previous attempts to build the system failed due to the previous vendors’ skill shortages.
- The new system serves 5,000,000 people on an annual basis, with this number continuing to grow.
- The first version of the system was delivered in under 10 months after project kick-off.
Quick Facts
- 10 years of continuous cooperation
- Designed and implemented 100% of the Client’s products
- The Client can concentrate on their medical business rather than the technical details
Technologies
AWS / Microservices / .NET Core / React / SignalR / WebRTC / Entity Framework / Swift / Kotlin / HTML5 / Java / JavaScript / TypeScript / PHP / WordPress / Kazoo / Google Speech to text / Web sockets / OpenCV / Vaintiv / ZeroBounce / xUnit / MS
Download Full Case Study version:
https://intetics.com/case_studies/intetics-remote-in-sourcing-team-created-and-supports-one-of-the-biggest-health-portals-in-the-usa-serving-5m-people-a-year/

Transport Management System for Logistics Company
Client
A leading logistics company provides and manages supply chain solutions for thousands of businesses to help with their transport and logistics needs.
Challenge
The Client needed the product enhancement, quality improvement and to execute the maintenance with a development team’s help in a very short term.
Benefits and Results
- The Transport Management System was scaled and optimized with the Sarbanes-Oxley Act requirements.
- The legacy hierarchical database gradually migrated to Oracle.
- With a united reliable and autonomous team, the number of issues decreased 5 times.
- With a third-party systems integration, the Client could exchange live information in several months.
Quick Facts
- 15 years of continuous cooperation
- Distributed Team supporting the product in multiple time zones
- Highly valuable team members appreciated by the Client
Technologies
AWS / Docker / Kubernetes / Java / Oracle / TestComplete / SVN / Objective-C / Kotlin / Angular
Download Full Case Study version:
https://intetics.com/case_studies/intetics-team-scaled-a-logistics-company-business-to-transport-millions-of-tons-of-cargo-every-day/

Custom Software Development
Get the highest quality software products with Predictive Software Engineering and enjoy products based on your idea and technical specs, unparalleled quality with expert talent and ongoing support, reliable development process, and vast business domain knowledge. Let's discuss custom software development for your business! intetics.com #PSE #Software #solutions #business #intetics

All-Things-Digital
Transform your business through leading digital technologies and innovative technical talent. Get optimized business results, new channels for profitability increases, and enhanced customer excitement with new technology products and services, which lead to competitive advantage and much higher value for your company. https://intetics.com/services/all-thi... #Allthingsdigital #DNA #technologies #businesssolutions #results #profit #benefits #Intetics

Introducing TETRA
Intetics TETRA (Technical dEbT Reduction plAtform) assesses software as per 8 dimensions of quality to help you decrease the software flaws.
Do you care of your product?
Let's TETRA it! https://intetics.com/tetra

Healthcare and Life Sciences Solutions
Why Going Digital for Healthcare and Life Sciences Is Vital? Find Out in the Video😃 These industries begin to realize the unlimited potential of technology to deliver better services, secure patient and doctor interactions, process data faster, and improve lives. Welcome to meet with Intetics team at HIMMS to discuss innovative solutions for the Healthcare industry: https://intetics.com/conferences_even... #intetics #healthcare #innovations

Hot Trends of Digitalization in the Education
How does digitalization improve the education sector? Find Out in the Video 😃 Learn more about Intetics EdTech competences on our website: https://intetics.com/industries/educa... #intetics #education #innovations

Automation - Smoothie Maker V1 3 3
Every person working for a big corporation knows a "continuous improvement" mantra. All #KPIs must improve continuously and permanently. Talking about map-making, a cartographer should increase his/her speed, improve quality, and those improvements are expected monthly. At a certain point, cartographers know all shortcuts, familiar with all specs, and the mouse movement is blazingly fast. How to achieve further improvement? Automation is an obvious answer. At Intetics, we are developing multiple useful tools to help our cartographers do their job faster and with higher quality. Below you will find a short video demonstrating one of our latest development - a tool which helps cartographer to adjust road geometry 10 times faster compared to a manual approach.

Entertaining Learning Environment to Help Children
Client
Okay with asthma! is an interactive multimedia project aimed at helping children with asthma overcome their psychological adaptation to the disease.
Challenge
An interactive multimedia program to increase knowledge and improve the psychological condition of children with asthma. The focus on the school value and peers in managing asthma.
Benefits and Results
- The developed user-friendly multimedia movie and story allowed children to learn about asthma and how to cope with it.
- Intetics designed the characters and scenes and programmed the interactive animation based on the Client’s script.
- The pilot project was enrolled in Albemarle County Public School System and is now available online for users.
Quick Facts
- 2 successfully implemented parts of the project
- The pilot project is now available online
- Funded by the National Institutes of Health and the National Institute of Nursing Research
Technologies
Windows NT/2000 Server / IIS 4.0/5.0 / SQLServer 7.0 / Visual C++ / ASP / Java / HTML / JavaScript / TAPI / Windows Media / VoiceXML
Download Full Case Study version:
https://intetics.com/case-studies/development-of-an-entertaining-learning-environment-to-help-children-with-asthma-cope-with-the-disease/
Reviews
the project
Software Development Support for SaaS Provider
"They ensure they hit their targets, and they are transparent whenever there’s a roadblock."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the engineering head of HyAlto, a SaaS that addresses the needs of managed service providers (MSPs) who desire to monetize private and public clouds. For example, if an MSP has their own private cloud infrastructure, our product facilitates and automates billing.
What challenge were you trying to address with Intetics Inc.?
We needed help in software development.
What was the scope of their involvement?
Intetics supports our product’s development, acting as an extension of our team. We run sprints, write user stories in Jira, and elaborate tickets. Sometimes, their team works on backlogs and bottlenecks.
What is the team composition?
We work with three developers, a product owner, and a technical lead.
How did you come to work with Intetics Inc.?
Intetics was hired before I joined our company.
How much have you invested with them?
We’ve spent close to $100,000 so far.
What is the status of this engagement?
They’ve been working with our company since June 2021, and our partnership is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
Intetics is able to meet their targets, and their work has received positive feedback from our executive team. Our project is going well thanks to their support.
How did Intetics Inc. perform from a project management standpoint?
Intetics project management is excellent. They are transparent with their work — I can see everything that they’re doing. Whenever I have a concern, I can raise it with their team. Issues are usually caused by factors beyond their control.
We have daily stand-ups, and we communicate through Slack and Jira.
What did you find most impressive about them?
Intetics’ accountability is impressive — they ensure they hit their targets, and they are transparent whenever there’s a roadblock. They also have the necessary technical expertise and attention to detail.
Are there any areas they could improve?
I can’t think of anything. The project is going well.
Do you have any advice for potential customers?
Make sure you’re setting everybody up for success, and define expectations upfront. Establish when you’re available for them since they’re dependent on you.
the project
BPO for IT Services Company
"They bring in great value when we’re trying to solve some very difficult problems."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the director of an IT services company. We’re the largest location data provider company in the world. I lead product quality and analytics.
What challenge were you trying to address with Intetics Inc?
We were looking to get a workforce that had a good understanding of Cyrillic language as we were trying to create content in Eastern Europe. We also needed them to have great geospatial development skills, so we hired Intetics.
What was the scope of their involvement?
Intetics has done some development and helped with the creation of our language-dependent content. Over a period of time, they’ve become a partner who provides local intelligence in the region and assists us on data-related activities.
We’ve left the staff selection to them. We’d tell them how many members we needed and they’d provide accordingly.
What is the team composition?
There are 100 people on this project, 10–12 of whom are on my side.
How did you come to work with Intetics Inc?
We started looking for a partner in eastern Europe who understood the region well. Intetics reached out and offered their services. We did some prototyping with them and felt they were the right candidate. They were also able to bring in the right talent, so we decided to go with them.
How much have you invested with them?
We’ve invested $15 million–$20 million.
What is the status of this engagement?
We started working together in June 2011. The project is set to end in August 2021.
What evidence can you share that demonstrates the impact of the engagement?
Intetics has become a key resource for us to really look at our needs. We got 20%–30% productivity improvement with them on board.
It has been seamless integrating their team into our business. We had initial issues but over a period of time, they were able to bring intelligence that was needed for our teams. There was an initial delay with the staffing as well but they were able to overcome that.
How did Intetics Inc. perform from a project management standpoint?
Intetics is able to sustain the projects on their own. They have a good project management and leadership team that we engage with.
It’s easy to work with them because of the incredible knowledge they’ve built over the years. We have constant communication in the form of annual, monthly, and weekly reviews. We also have in-person meetings, phone calls, Webex meetings, and WhatsApp correspondence.
What did you find most impressive about them?
Intetics has the ability to live up to a really high standard. Their management team understands our company and the areas we focus on. They bring in great value when we’re trying to solve some very difficult problems.
Are there any areas they could improve?
In a competitive environment like the one they’re in, there are two things they could do better: resource augmentation and competitive pricing.
Do you have any advice for potential customers?
Intetics has a very good management structure. It’s important that they understand the business problem they’re trying to solve. Their teams are qualified and have a variety of capabilities, so you need to evaluate the maturity of each capability across a variety of streams.
the project
Software Development & Customization for TInrading company
"It has been an extremely successful engagement so far, as it’s improved our work efficiency. We are satisfied."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the president of a US-based trading company.
What challenge were you trying to address with Intetics Inc.?
We needed to build a custom CMS.
What was the scope of their involvement?
I provided wireframes and the idea of what we needed the software to do, and Intetics helped us figure out our custom specifications. From there, they built the CMS using Microsoft Azure.
The CMS is an online platform that allows multiple users to simultaneously log in, edit, and record. It provides consistent performance software without discrepancies between entries by employees.
Intetics is currently fixing bugs and will provide ongoing support, including updates, moving forward.
What is the team composition?
We work with a project manager and 6–7 IT engineers.
How did you come to work with Intetics Inc.?
We found them online and felt they were the right fit for us.
How much have you invested with them?
We’ve spent between $90,000–$100,000 so far.
What is the status of this engagement?
We began working together around June 2020, and the relationship is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
The software is almost complete. It has been an extremely successful engagement so far, as it’s improved our work efficiency. We are satisfied.
How did Intetics Inc. perform from a project management standpoint?
They work in a timely manner and are responsive and communicate about any upcoming changes or issues, such as a team member going on vacation. We have weekly Teams calls and follow-up calls and emails.
What did you find most impressive about them?
Intetics are customer-oriented, always looking for customer satisfaction. They take on difficult tasks and find solutions.
Are there any areas they could improve?
No, not that I’ve seen.
Do you have any advice for potential customers?
Pay attention to the procedures you need to follow, as Intetics strictly follows their ISO-certified standard operating procedures.
the project
Custom Software Development for Monitoring System Integrator
“Intetics Inc.’s work is very impressive. Their quality of work is great.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the principal director of Pangea Geosystems, a deformation monitoring system integrator. We write software for the autonomous collection of data that geotechnical engineers use to see if the structures are moving. We do a little bit of manufacturing but mostly use other people’s components and put them together to create robotic systems.
Our company uses surveying equipment, laser scanners, radar, and a range of other tools like tiltmeters and vibrating piezometers that are used to take in water if there’s groundwater that could be adding pressure to the walls. We write software as well that’s used for communicating with those sensors collecting the data and also for reporting the data.
What challenge were you trying to address with Intetics Inc.?
I needed someone who could do software development for me.
What was the scope of their involvement?
They develop the software that’s used for collecting the data. It communicates with sensors, collects data, and then presents data in a range of different ways including graphs, written reports, and 3D interfaces like CAD or solid surfaces. It allows data to be manipulated. Intetics Inc. is developing and designing it from scratch. They’re responsible for the front- and backend development of the software.
We brought a range of software to them that was already written by different software developers. They maintain, service, and support that. We’ve had them make improvements to that software as well. That software is for analytics. There wasn’t any data capturing. We’ve now been working with them for the past year toward writing new software that’ll allow us to communicate directly with the sensors so we don’t have to work through a GeoMoS. The first phase of it will be ready for release in December 2021.
There’s a range of different sensors that we use. GNSS is an example. We make our own and take the chipset that someone else makes. We had our own batteries, power, wireless communications, and solar systems for keeping them running. The software will interface with that hardware via our TCP/IP connection so it can communicate with the wireless remotely. It allows them to import that data if it has any movements that go beyond the threshold. The software can pick that up and generate alarms of various types like flashing lights, SMS, warning screens on computers, and emails.
What is the team composition?
Originally, there were three people and a part-time project manager. Now, we have four software senior engineers, someone who looks after all the documentation and coordinates, someone doing testing, a graphic designer, and a project manager.
How did you come to work with Intetics Inc.?
I met Intetics Inc. at a tradeshow. I decided to move the software development to them. When the engagement started, I took a trip to Ukraine and met about four people who were involved.
How much have you invested with them?
We’ve invested $500,000–$700,000.
What is the status of this engagement?
We started working together in October 2018, and the engagement is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
Everything is on track, if not a little bit ahead of schedule which is unusual for software development. Intetics Inc.’s work is very impressive. Their quality of work is great. I’m glad that I made the change from the prior company I was using. The Intetics Inc. team is well-organized.
They lag in some areas of expertise but that’s not surprising. What we do is a very niche market. There’s not a lot of people who do it. I couldn’t expect them to have a better expertise. The software isn’t released yet. There’s a lot of work that goes into it before the main product is released. At this stage, it has cost me a lot more money than it’s made me but it’ll become more profitable.
How did Intetics Inc. perform from a project management standpoint?
Project management is excellent. It’s the first time I’ve seen a software development company meet a deadline. I’m very impressed. They’ve stuck to the plan and are doing everything on schedule and even a little bit ahead.
We have weekly meetings which include everyone on their end as well as the key people from my end. We get together for 30–60 minutes for a status update. They’ll give us a presentation on where they’re at. Our team lets them know any changes that need to be made. It works well. We have extra meetings that might take several hours as needed and utilize use Jira.
What did you find most impressive about them?
Any time we’re looking for someone to do software development for us, we need people who understand what we’re trying to achieve. They have people who have experience with geodetics. Their team is well-educated and smart. Staff retention has been good, and I haven’t lost anyone. Intetics Inc. is excellent with information sharing. I don’t get charged for the hours in which they do extra things in the learning and teaching capacity. I’ve been charged for those in other businesses.
Are there any areas they could improve?
Their Jira was down for about six months. It wasn’t my assigned team’s fault. It was the IT people who were looking after their security side and went through 5–7 models of getting access to Jira and then they’d find another vulnerability. Their team would go back and do another one. They do have it released again but could probably still improve the access to Jira a little bit.
Do you have any advice for potential customers?
No matter what you do, you need to try to find people who have a proven track record of doing similar things to what you’re doing.
the project
Web App & Browser Extension MVP for Consumer E-commerce Firm
“It was everything we could’ve expected and more.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the chief product officer of a startup in the consumer e-commerce space.
What challenge were you trying to address with Intetics Inc.?
We needed help building our MVP.
What was the scope of their involvement?
Intetics Inc. built a web interface with a browser extension to scrape e-commerce sites’ shopping carts. They built certain algorithms on the backend to input data from the websites into the browser extension. The team did all of the backend design, development, and project management.
We had another vendor do the interface design, which Intetics Inc. implemented. They deployed and managed the virtual team on AWS and built the database of all the information, including user authentication.
What is the team composition?
We worked with a project manager and 2–3 developers. One developer was for web implementation, another for backend architecture, and a third for the design implementation.
How did you come to work with Intetics Inc.?
They were referred to us. I compared them to three other firms, and Intetics Inc. was by far the most qualified and most reasonably priced. They had expertise in the e-commerce space and got it immediately. The team compared what we were doing to different projects they’d worked on.
How much have you invested with them?
We spent $30,000–$40,000.
What is the status of this engagement?
We started working together in April 2020, and we finished the MVP in July 2020. We currently have them on retainer to enhance the project.
What evidence can you share that demonstrates the impact of the engagement?
They met all the criteria we agreed upon before the contract. All deliverables were met on time successfully. It was everything we could’ve expected and more. We choose to continue working with them because they can work independently. They’re able to use their experience, knowledge, and creativity to solve any issues that came up.
The team always has good suggestions on what to do. Oftentimes with offshore companies, there are issues if things aren’t outlined in detail. Intetics Inc. is always able to stay ahead of the curve. They feel like a real development and product partner as opposed to a vendor that implements our plan.
How did Intetics Inc. perform from a project management standpoint?
They’re fantastic. Every meeting, they took meticulous notes. Afterward, they summarized the notes and pointed out action items. We had an open Slack channel where they could ask questions at any time. We also had weekly meetings to go over progress and demos on Google Meet. They were as professional as you could imagine; nothing fell through the cracks.
What did you find most impressive about them?
Their dedication stands out. The team really believes in what we’re doing. They’re enthusiastic about the project, and we could tell they were excited to work with us.
Are there any areas they could improve?
They had to shuffle project managers a few times, which wasn’t necessarily their fault; one of them moved out to the country. We had to onboard different people a few times. It would’ve been great if we could keep the original project manager the entire time, but we had no control over that.
Do you have any advice for potential customers?
My advice is to make sure their areas of expertise match your needs. We were lucky in that everything we wanted to do was in their wheelhouse. I don’t know if that would’ve been the case if we needed a complex AR solution.
the project
E-Commerce Dev for Contact Lens Company
“Their developers are very friendly, and they work very fast.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
We are a contact lens manufacturer. I’m an IT developer and the project manager for all our contact lens applications.
What challenge were you trying to address with Intetics Inc.?
We wanted to create an e-commerce website for our customers.
What was the scope of their involvement?
Intetics Inc. developed our online shop, which is highly unique and customized. It was made from scratch.
What is the team composition?
The was one person in charge of management, two programmers, and one or two testers. The team size oscillates from three to five people.
How did you come to work with Intetics Inc.?
We have a glass manufacturer for eyeglasses frames and they had worked with Intetics Inc. They claimed that they were happy with their e-commerce website, so I reached out to them. Their prices were fair and they already had experience with our industry, so we chose them for the project.
How much have you invested with them?
We've spent €100,00–€200,000 (approximately $121,000–$243,000 USD) so far.
What is the status of this engagement?
The project started three years ago, and our work is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
We’re not getting a large number of orders yet, but we know it will grow. Their work is good, and our customers use the e-commerce website.
How did Intetics Inc. perform from a project management standpoint?
Project management is fantastic, and the communication is efficient.
What did you find most impressive about them?
Their developers are very friendly, and they work very fast.
Are there any areas they could improve?
No, there’s nothing they need to improve. Sometimes our problems come from not defining things correctly from the start.
Do you have any advice for potential customers?
My advice is to try them out. They’re a fast-paced team that acts as a real partner. They’re also very open to addressing your concerns and excellent finding solutions.
the project
Salesforce Integration & Email Tool for Sales Software Firm
“Their project management is most impressive.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I am the senior product manager at Consensus, an automated demo experience for pre-sales reps. Users can create automated experiences that their sales teams can send out to prospects, providing earlier demos than traditionally available, as well as for qualification.
What challenge were you trying to address with Intetics?
Since most of our users utilize CRMs such as Outlook and Salesforce, we were looking for a team to work on integrations within our product.
What was the scope of their involvement?
Intetics help build integrations with our tool into other systems, such as Salesforce, with the same type of functionalities and benefits for the users. They work in three lanes of projects simultaneously. They are currently working on a mobile application for our sales users to perform activities on their mobile device just as they would through the web application.
Since Salesforce is used by the vast majority of our accounts, it is our primary integration. They are also working on an architectural update in conjunction with our outsourced web developers for a web app. It will allow us to tie activities done in the web app to specific opportunities inside our users’ Salesforce account rather than through email. This will provide more precise analytics to show the impact of demos for specific opportunities.
The third project they’re doing is an email sequencing tool used by our client sales teams. They are working on direct automation outreach for demo invitation via direct email and email sequence templates to be setup and reused within Outreach. They also provide training and on-call support with clients who are setting up integration and have technical questions about integration configuration.
What is the team composition?
Maxim (Software Engineer) is the program manager and our main point of contact. He oversees the three main developers working on the three lanes of projects. We also have QA developers on the team.
How did you come to work with Intetics?
Someone in our company had worked with them previously and recommended them. We liked that they are located close to the web app development team we work with. We did an initial project, and we were pleased with their timeliness.
How much have you invested with them?
We’ve spent $250,000 so far. We have recently adjusted our contract to roughly $35,000 per month.
What is the status of this engagement?
We began working together around June 2020, and our work is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
We’ve seen a positive impact in 5–7 new deals we’ve been able to close due to the fact that our app is listed within the Salesforce integration app exchange. We are constantly working to improve the app and have seen a few bugs here and there. However, the quality of their work is good overall.
How did Intetics perform from a project management standpoint?
They have strong product management that’s superior to our experience with other vendors. Intetics provides good insight on the progress and potential speed bumps, keeping us informed of any timeline changes. We communicate via Zoom chat. We also have an integration bug channel within the chat. Maxim is extremely responsive, even outside of business hours.
What did you find most impressive about them?
Their project management is most impressive, and it sets them apart from their competitors; it’s the main reason we’ve continued working with them.
Are there any areas they could improve?
There are times we would like more direct access to the developers. It would help us understand a problem or an issue in some cases. Maxim is a bit overly protective of the developers at times, which can create a bottleneck when trying to resolve a concern.
Do you have any advice for potential customers?
Provide as much detail as possible to allow them to return with the strongest solutions.
the project
Software Dev, Testing & Support for E-commerce Company
“Intetics has a competent and reliable team that will deliver what’s asked of them.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the director of development & operations for an e-commerce company.
What challenge were you trying to address with Intetics?
We needed a partner to do some development work.
What was the scope of their involvement?
They have done several development projects with us over the course of our engagement. We provide requirements and instructions for each project, as well as implementation requirements.
They develop software, do the testing, and also provide various operational support. The team also provides professional service support for transaction systems.
What is the team composition?
We are currently working with a team of about 14 people. This includes project managers, developers, a configuration team, and a QA verification team.
How did you come to work with Intetics?
One of the directors had worked with them previously. However, they were already working with the company when I came on board.
How much have you invested with them?
We’ve spent more than $1 million.
What is the status of this engagement?
We began working together around February 2009, and our work is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
They are an important partner for us. We rely heavily on them as they do on us. Their developers are familiar and well-trained for our products and have shown themselves to be competent. Overall, the quality of their work is good.
How did Intetics perform from a project management standpoint?
We do monthly service reviews, going over any areas that need improvement. We also follow an Agile Scrum methodology. They go above and beyond to deliver what is promised within the set timeframes. We have daily Agile standups.
What did you find most impressive about them?
Their team members are quite experienced and instill a high level of confidence regarding their understanding of our processes. We have a good long-standing relationship with them, which has resulted in them being friends as well as partners.
Are there any areas they could improve?
No, there’s nothing specific to point out. Anything that needs improvement is covered in our monthly reviews.
Do you have any advice for potential customers?
Intetics has a competent and reliable team that will deliver what’s asked of them.
the project
Web Development for Career Company
"If their deliverable wasn’t high quality, then we wouldn’t have continued working with them."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I am the VP of engineering for a career company. We have a job board and a website where jobs are posted, and people can apply for those jobs. We also have a resume and recruiter database access product.
What challenge were you trying to address with Intetics Inc.?
Our platform was initially written in ColdFusion. It’s an old language, and we wanted to migrate and rebuild the platform in Java. We did not have the Java skillset in our internal team, so we looked for a vendor to help us.
What was the scope of their involvement?
Intetics Inc. is building the architecture for the data structure, the schema, and the website itself. They offer design, but another agency handled the design.
We provided the UI and wireframes to Intetics, Inc., as well as what the finished design should look like. Also, for each feature on the site, we provided business rules and how it was going to work.
We’re using Java, Python, and a little bit of Kotlin in terms of languages. We’re hosted on AWS, and we also use some of Intetics Inc.'s services. On the database side, we are using Microsoft SQL as well as DynamoDB. For the CMS, we have used a Java-based CMS with a third-party company.
After they delivered the site, they stayed on to provide further Java development.
What is the team composition?
When started to build the team, 24 members from Intetics Inc. took part in the migration and redesign, including a solution architect, a project manager, a business analyst, and then a number of full-stack developers who worked with Java, the UI, and the frontend. We also had two QA and automation engineers. Currently, we have 11 engineers.
How did you come to work with Intetics Inc.?
We reached out to a few vendors, and Intetics Inc. was recommended to us by someone who had worked with them before. We also considered a vendor from the UK and a vendor from India. All three produced proposals of how they would tackle the project and how much it would cost.
We chose them because they were very engaged from the very beginning. When they repeated the problem that we were solving back to us, they demonstrated strong understanding. They identified some reasonable risks upfront and then provided a demo of how they work. Combining all these factors, we felt that Intetics Inc. was best suited for us. Their price was also very reasonable.
What is the status of this engagement?
I think it was November 2010, and we are still working with them.
What evidence can you share that demonstrates the impact of the engagement?
This was a complete redesign, and a lot of redesign projects fail, but this one did not. Rather, the project launched on time. Thanks to the establishment of continuous deployment and integration testing process, as well as strong automation test coverage, Intetics Inc. delivered good quality. If their deliverable wasn’t high quality, then we wouldn’t have continued working with them.
How did Intetics Inc. perform from a project management standpoint?
They perform very well in this regard; in fact, they’re stricter than we are. Intetics Inc. has a dedicated project manager, but we also have a project manager on our side to make sure that we could get our ducks in a row. Their resource has a technical background, but he also understands business language. He’s done a very good job in maintaining and containing the scope, as well as delivering according to milestones.
At the start of the engagement, we used Skype as a communication channel, but we began to use email as well. We have daily stand-ups.
What did you find most impressive about them?
They are very technical and driven by quality.
Are there any areas they could improve?
There are usually people between you and the development team during an engagement, and that delays some things. Initially, when we were starting, they suggested that model, but they were flexible to change as communication happened.
Do you have any advice for potential customers?
Be transparent and you will get transparency back. If you are from a different culture and from a different country, once you get over those cultural differences and build the team, treat them as you would your local team. Invest in building the team so that the cultural barriers can be overcome. Finally, trust is key for a successful engagement.
the project
Custom Data Development for DaaS & SaaS Company
"The quality of the work has been excellent."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I'm the director for a DaaS & SaaS company.
What challenge were you trying to address with Intetics Inc.?
We hired them to build and maintain a large dataset for automotive navigation.
What was the scope of their involvement?
Building and maintaining this dataset was the main deliverable.
What is the team composition?
I work with a project manager, software engineer, team leads, and team.
How did you come to work with Intetics Inc.?
They were a reference from a mapping provider.
What is the status of this engagement?
We’ve been working together since early 2016.
What evidence can you share that demonstrates the impact of the engagement?
The length of the relationship speaks for itself. We’ve been happy with their work since they first started. The quality of the work has been excellent. Throughout the entire time, we’ve maintained relationships with customers.
How did Intetics Inc. perform from a project management standpoint?
We use tools like Jira to communicate, as well as Microsoft products.
What did you find most impressive about them?
I like the consistency of their work. They’re also very proactive in establishing a feedback loop on their own performance. They’re very much improvement-minded and quality-minded.
Are there any areas they could improve?
We change our approaches over time, which is expected as things evolve over time. They’ve been proactive iterating with us.
Do you have any advice for potential customers?
I had questions before I took the jump to start the team with them, but I heard that I should try out a small team first to see how it goes. That was a great way to test the waters before scaling.
Intetics Inc.’s support successfully meets the client’s expectations. Their detailed, communicative, and transparent approach ensures a smooth collaboration. They display the highest levels of accountability on top of their technical expertise, making them an outstanding development partner.