InterCode

BACKGROUND

Introduce your business and what you do there.

I am the CTO of testRTC. We provide testing for webRTC applications.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intercode?

We needed assistance with software development.

SOLUTION

What was the scope of their involvement?

They provided us with a dedicated programmer to work with me. I gave him development tasks and he executed them. We used React, Node.js, and MongoDB.

We design the stuff together with them, but mostly it is a task that they need to execute. It is an app for testing WebRTC applications, and it is our main product. We aren’t a big company, but this is our software.

What is the team composition?

We worked mostly with one programmer, although in the past, I had worked with another person as well.

How did you come to work with Intercode?

I posted an offer on Upwork which is a freelancing site, and they replied. We liked their proposal, so we decided to move forward with them.

How much have you invested in them?

We have spent about $150,000 on the project.

What is the status of this engagement?

I think we started about two years ago in May 2018, and they are still providing development support.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I work with the programmer and I am very happy with the performance and happy with the quality and the speed.

How did Intercode perform from a project management standpoint?

I usually do the project management and give the programmer small tasks. We talk a few times a day and sometimes discuss how things should be done. We use Bitbucket for version control.

What did you find most impressive about them?

They are very flexible. The communication is good, and their attitude is good. They really work and don’t try to fake it.

Are there any areas they could improve?

I am happy with the work.

BACKGROUND

Please describe your company and your position there.

We are a digital agency providing services for apps and digital platforms, websites and eCommerce, branding and identity, and marketing and investor materials. We are a fully-remote agency with members in the US and Europe. I am the owner and managing director.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Intercode?

We were hired to design and develop a web-based application for an emerging skin and wellness company. We had a very tight timeline to complete the project, which involved complex integrations such as webkit camera controls to detect skin issues with users and track their overall progress.

What were your goals for this project?

The solution needed to be supported by all major browsers and screen sizes. Due to complex APIs, we needed to ensure a smooth user experience while logging interactions and data from users. The project's success was directly correlated with captured statistics.

SOLUTION

How did you select this vendor?

I was the sole person responsible to select the vendor. I considered 10+ other agencies, but I felt most comfortable with Intercode due to their grasp of concept and technology requirements. They also agreed to meet our tight timeline, which other agencies would not commit to.

Describe the project and the services they provided in detail.

They developed the application from our provided UX and UI designs. They also ensured the backend setup was running properly and was adequately set up. They also implemented the APIs needed, customizing where needed, and analytics tracking.

What was the team composition?

The project team had a team lead who took on many of the tasks himself but was also supported by two other team members who came in at perfect times to ensure timely delivery. Each member specialized in the tasks they were assigned.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We received a lot of positive feedback from both our client as well as users. Our flexibility with changes and adapting to needs was most impressive, while not extending the budget past the parameters. The result of this engagement surpassed the expectations and proved to be a successful outcome for the client.

How was project management arranged and how effective was it?

Project management was very efficient and smooth. Using Jira, Slack, and Trello, we streamlined tasks into a very impressive model that proved to accomplish goals effectively. Even though we are based in separate countries with separate main languages, we had no difficulty in communication.

What did you find most impressive about this company?

Intercode's ability to process the project goals and tasks was very impressive. They did not delay and were proactive to complete key milestones quickly without any major setbacks. Their communication was clear and their availability was excellent.

Are there any areas for improvement?

There was very little they could improve. They remained flexible with changes and adapted quickly. My only suggestion would be to improve due diligence of the smallest details. Since I was a designer and developer myself, I could review their work before approving it, but If I was not, some details would have been missed.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO for a company that provides software for multifamily communities and apartment complexes. We handle marketing automation and other services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intercode?

We needed to address an affordable scaling system for our development team. When we brought them on board, we didn’t have a particular project in mind. It was important for them to help us scale our business without requiring to hire full-time teammates.

SOLUTION

What was the scope of their involvement?

We fully integrate them into our agile development processes, so they’re in our daily standup meetings and interacting with the rest of my onshore team. They’re full-time and part of the team. I have several of their engineers focusing on Node, Angular, and MongoDB projects. For instance, they’ve helped build out a survey platform and integrate APIs. They even focused on mobile development for a small project. 

What is the team composition?

I have four full-time developers working with my development staff. 

How did you come to work with Intercode?

I found their first engineer on Upwork, and we grew their involvement in our project from there. 

How much have you invested with them?

At this point, we spend about $20,000 each month on their services. 

What is the status of this engagement?

We started together in July 2018, and our teams still collaborate.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re not just giving them extra, excess tasks. Their team is actively building new features for us. There’s no limit to what they can do with us. They’re fully integrated into my team and provide fantastic work. This is different from what I’m used to, so I’d recommend them.  

How did Intercode perform from a project management standpoint?

The communication process is very smooth. Their resources vary in skill level, so we worked together to get the support we needed within our requested budget. When we started out, we just had one engineer. He’s trained other members of their team as they’ve joined. That’s been very helpful. We use Rally to manage our sprints.

What did you find most impressive about them?

Their willingness to be very active and involved in our day-to-day operations. The team is very siloed off from us. They adjust their schedules to be available for a large chunk of our in-office hours. 

Are there any areas they could improve?

I don’t have any complaints. 

Do you have any advice for potential customers?

Trust them with the full details of your project. You’ll be happy with the results.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of a digital agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intercode?

We needed a team of developers to help us build software products and tools for our clients.

SOLUTION

What was the scope of their involvement?

They did full-stack technology development for web and mobile platforms. We provided some baseline requirements and designs, but they got involved with the planning process as well. Specifically, they’ve built a CMS, admin dashboards, databases, payment systems, analytic, and worked on API. We’ve worked on four projects over the course of the engagement. 

They used Node.js for backend development, and Angular and React JS for the frontend. They’ve also used Mongo DB to develop databases. Their products are hosted on AWS. The mobile solutions they’ve developed use React Native. 

What is the team composition?

There are typically about three developers working on a project. 

How did you come to work with Intercode?

I found them on UpWork. I gave them a small test project to assess their abilities, and I was satisfied with their performance. 

How much have you invested with them?

We’ve spent over $30,000 so far. 

What is the status of this engagement?

We started working together in mid-2016, and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t tracked any specific KPIs. We more so looked at the delivery of the project in terms of timeliness and quality of the work. They always stuck to the timeframe and the quality of their code is good. There are minimal bugs, and if an issue does come up, they’re quick to address it. 

The developers can mirror the designs that we give them while still thinking independently to maximize the usability of the products. 

How did Intercode perform from a project management standpoint?

Their management of the project was good. We primarily used Jira and Trello to keep track of our work. The team was adaptable and willing to learn our organization style. 

What did you find most impressive about them?

Their attention to detail and communication skills are impressive. They also offer good value for their cost; they’re able to provide high-quality code for a fair price. 

Are there any areas they could improve?

If they were able to scale up their company, it would be nice for them to invest in having a dedicated project manager. However, that’s not a critical issue.  

Do you have any advice for future clients of theirs?

Give them some flexibility and allow them to contribute to the strategy. Additionally, it’s important to make sure the goals of the project are clear.

BACKGROUND

Please describe your company and position.

I am the Marketing manager of Smart Solutions

Describe what your company does in a single sentence.

We are HR-provider: Recruitment, Outstaffing, BPO

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire InterCode to accomplish?

• For developing a mobile application for our recruitment and outstaffing needs and its maintenance.

SOLUTION

How did you find InterCode?

Clutch Site

Why did you select InterCode over others?

Other

What was the size of InterCode’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project is not that big, to be honest. We have iterations and discussed everything to be changed with Yuriy and Nazar when they delivered. And guys did really great job.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We have Mobile App that we wanted. we've received a lot of good reviews on the mobile that InterCode developed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

No problems here. They were always on time and easy to communicate with.

What was your primary form of communication with InterCode?

Virtual Meeting

What did you find most impressive or unique about this company?

Their portfolio looks really impressive and our mobile app looks pretty fancy now as well.

Are there any areas for improvement or something InterCode could have done differently?

We think they are best! Hope to start a web version with them soon

BACKGROUND

Please describe your company and your position there.

I'm a CDO of IT community, we have a lot of initiatives and activities for technical and non-technical professionals, that improve their work-life and entertainment

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire InterCode, and what were your goals?

In order to develop an 8-page website.

SOLUTION

How did you select this vendor and what were the deciding factors?

On Upwork. I saw their portfolio, also guys have a "Top rated" badge and this was the last deciding fact)

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Don't want to share all the details. We used an agile approach and the guys delivered my website in small parts.

How many people from the vendor's team worked with you, and what were their positions?

There were 3 full stack developers and 2 girls from QA department.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It digitize my business processes, which made it possible to increase the speed of management decision-making up to 4-5 times.

Describe their project management style, including communication tools and timeliness.

It was nice and effective, both teams tried to avoid conflicts and also they correct bugs individually.

What did you find most impressive or unique about this company?

The communication was a real pleasure, they did all the changes I asked for. So InterCode team was patient also with my constant changing;)

Are there any areas for improvement or something they could have done differently?

Probably everything was OK, we tried to work smoothly. And yeah, they have a little high rates, but it is worth it, I think. I am really satisfied with the quality of their work.

BACKGROUND

Please describe your company and your position there.

CEO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire InterCode, and what were your goals?

Design and develop internal workflow for affiliate and promo for our users with built-in dashboards.

SOLUTION

How did you select this vendor and what were the deciding factors?

My friend CEO of another company recommended this team.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a few calls with a team, so we described our needs on these calls without detailed technical documentation. They idea was not too complicated, so the team implemented all we wanted and even came up with several good ideas that were added to the scope. The good thing that all QA were done on their side, so we got the solution in a good condition with only minor issue which were fixed almost immediately.

How many people from the vendor's team worked with you, and what were their positions?

• PM
• developer
• designer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We're not fully rolled out the system, but we expect to get 10-15% increase of our sales.

Describe their project management style, including communication tools and timeliness.

Zoom brainstorms, Slack

What did you find most impressive or unique about this company?

The make things done ^)

Are there any areas for improvement or something they could have done differently?

Don't know. We should to test them with bigger projects first.

BACKGROUND

Please describe your company and your position there.

We provide software as a service to business clients. I'm one of the founding directors.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Intercode, and what were your goals?

We needed some support for our existing development team to enable us to deal with more internal projects concurrently.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found ourselves in need of some developer resource at short notice when a team member left unexpectedly. What started as a few months planned work grew into over a year as the relationship we had developed over time.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

These included general bug fixing, developing feature enhancements and some infrastructure updates. Mainly C#, SQL and Angular.

How many people from the vendor's team worked with you, and what were their positions?

2 senior developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We've been very happy with all aspects of the work. Everything has been delivered on time, and to a high standard.

Describe their project management style, including communication tools and timeliness.

We used mainly Slack for messaging and calls and lighthouse for bug & feature ticket tracking.

What did you find most impressive or unique about this company?

They were never afraid to suggest alternative ideas and solutions. Talked through any areas of potential ambiguity.

Are there any areas for improvement or something they could have done differently?

I don't think so, the long relationship we had is testament to how well things worked.