Your Staff. Your Office. Your Success.
Intelligent Office provides customized business solutions, reception services and prestigious offices and conference space to hundreds of local, national and international businesses. Our staff can schedule meetings, route calls off-site and/or to mobile phones, receive faxes or provide general information about your company.
headquarters
other locations
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Washington, DCUnited States
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Canada
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United Kingdom
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Portfolio
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Intelligent Office
Reviews
the project
Inbound Services for Manufacturing Company
"Intelligent Office is very good at finding ways to meet your needs in a pinch."
the reviewer
the review
Why does your company use Business Process Outsourcing services? Did you use to handle these needs in-house?
We believe that using inbound services is key to our company's success. Its single point contact and specialized expertise is not only critical to our customer service department but also makes our consumers appreciate the convenience.
What is the volume of inbound calls your company was handling per day?
70 per day.
What were your company’s goals for the partnership with this service provider?
Our company takes pride in knowing that we have the best customer and client experience when in contact with any part of our company.
What does this service provider provide for you on a normal basis?
Our company takes advantage of many services that Intelligent Office offers. Telephone answering, virtual office, and office space are all part of our arrangement.
Could you describe this service provider's pricing structure and how they bill you?
We have an exclusive ongoing pricing structure that has a monthly fluctuating usage fee.
How did you find and select this service provider?
We had some recommendations from several other users who had experience with Intelligent Office.
Please assess this service provider's quality of work.
Intelligent Office is very good at response time, as well as correctly finding ways to meet your needs in a pinch.
How much time and money do you estimate that this service provider saves you each month?
I have not yet had a chance to evaluate the savings, but I would say that if we didn't save a penny, it would still be worth the price.
What do you think are the strengths of this service provider?
They are quick and efficient.
Where do you think this service provider can improve?
They are great the way they are.
the project
Answering Services for Large Education Firm
"They have had a great influence on our company."
the reviewer
the review
Why does your firm need inbound services? Did you previously handle these needs in-house?
Yes, we cover this skill in-house and with technology. We need help from a provider.
How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?
It is about 15%.
What challenge were you trying to address with the service provider?
We wanted to improve our service.
What was the scope of the service provider's involvement?
They take customer calls.
Could you describe the pricing structure and how they billed you?
They offer hourly deals.
How did you come to work with this service provider?
We found them on an online search.
How would you assess the service provider for answering calls, customer service, and communication?
They are quick to respond.
How much time, in hours, does this service provider save you each month?
It saves us a lot of time and money.
What takeaways and measures of success can you share about working with this service provider?
They have had a great influence on our company.
What are the service provider's strengths?
Their speed is strong.
How can the service provider improve?
Their pricing can improve.
How long has your company been working with this service provider?
We started July 24, 2017, and it's ongoing.
How much money do you spend annually with this service provider?
We spend $5,000 to $9,999 per year.
the project
Call Answering and Scheduling Services for Transportation Company
"[Their service] keeps the money flow going."
the reviewer
the review
Why does your firm need inbound services? Did you previously handle these needs in-house?
We needed it to handle a high volume of calls from our vendors and customers.
How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?
40%.
What challenge were you trying to address with the service provider?
Our goal was to make it easier to attend to everyone in need for any reason.
What was the scope of the service provider's involvement?
They answer calls and set appointments for call backs.
Could you describe the pricing structure and how they billed you?
They just charge us a quarterly payment.
How did you come to work with this service provider?
We found them through research on the internet and from advice from other businesses.
How would you assess the service provider for answering calls, customer service, and communication?
They are very good. They work quickly.
How much time, in hours, does this service provider save you each month?
I don't have that information.
How much money does this service provider save you each month?
It doesn't save money but it keeps the money flow going.
What takeaways and measures of success can you share about working with this service provider?
Their service is successful in that it works and its easy to use and implement.
What are the service provider's strengths?
Their strength is that their service works.
How can the service provider improve?
No improvements.
How long has your company been working with this service provider?
2015 - Ongoing.
How much money do you spend annually with this service provider?
$1,000 to $4,999.
the project
Consistent Level of Service Offered
"It provides a constant level of quality at an affordable price."
the reviewer
the project
Asset to the Functionality of Our Company
"Intelligent Office has performed very well and has been an asset to the functionality of our company."
the reviewer
the project
Intelligent Office Performs Well
"Intelligent Office has performed well and we do not need to pay receptionists for overtime."
the reviewer
the project
Innovative Service Saves Time for Important Tasks
"This innovative service saves us time for other important tasks in the company."
the reviewer
the project
Intelligent Office Saves Hundreds of Labor Hours
"It has saved us hundreds of labor hours."
the reviewer
the project
Avoid Automated Robot Calls
"The service works exceptionally well."
the reviewer
the project
Intelligent Office Performed Very Well
"They’re more organized and it allows better time, and communication increased productivity."