Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
Everything came together well. Integro has been helpful in making sure that we’re getting full use of the tools. They’ve actually helped us make contacts with the offering managers at IBM which we hadn’t established on our own and brought us in to participate in user groups which Integro runs on behalf of IBM.
We haven’t measured time savings. One of the things that Integro helped us do was coordinate our legal hold notification process. This is not something that can be easily quantified in time spent but, from my personal experience, we have had 15–20 hours per matter removed from this office for just the immediate legal team. Before, it was a matter of sending emails and checking for read receipts. It was horrible.
The process involved a combination of high-level attorneys and people from the information governance team. I represented the IT side of the hold matters and worked with one of our staff attorneys for each one of these cases. It’s hard to justify the work in my area through a business-value return. It’s more about risk avoidance, and not having to worry about getting sanctions because something wasn’t done. This is more valuable for us, and it’s the kind of thing that is justified as a matter of “hasn’t happened, but could happen”.
How did Integro perform from a project management standpoint?
They have a personal approach. We haven’t been shuffled around with multiple consultants who didn’t know whom we are or what we do. Integro took the time to determine what it was we were trying to get out of the project and gave suggestions when we weren’t reaching far enough.
What did you find most impressive about Integro?
They’ve been great at addressing crazy questions we came up with, giving answers based on what their other customers were doing.
Are there any areas Integro could improve?
They’ve been extremely responsive and proactive. I’m not seeing any deficits.
What tips or recommendations could you share that might increase the likelihood of success with Integro?
Let Integro help you scope the work upfront, and give yourself additional room, so that, when requirements are changed (which will likely happen from the customer’s end), some wiggle room is built in. We padded our original scope hours, and it’s been helpful to have the ability to call Integro for additional work, within those remaining hours.