Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
Intechnic has produced excellent work. Our audience has really appreciated the new website, and common feedback is that it’s easier to navigate, which is huge for us. We have also received some wonderful feedback from a leadership group that our executives are enrolled in, with one of the experts who was a guest speaker highlighting our website as a positive example of design.
The data is also very positive. People are interacting with the website and flowing through it in logical ways that we want. One project with Intechnic this year involved putting a request to discuss health plans with our sales team. We experienced a significant number of sign-ups through the website, resulting in quite a bit of growth for the company.
How did Intechnic perform from a project management standpoint?
We have very much approached our relationship with them as a partnership, and they are not only our developers and thought partners, but project managers in all respects to our web projects. A great example of this is the branding initiative. I came to them in July and said, “We have to redesign our entire website to fit this branding guide and it needs to go live by November 7.” We were giving them only 4 months to bid, do research and development, design, and develop a new style for the website. They worked around our schedule, handled anything that they could on their own, and ensured that they received sign off at all critical moments for items they managed on their end. The project went live on time, and in scope.
What did you most impressive about Intechnic?
Their responsiveness and attention to detail are phenomenal, and their customer service is unparalleled from any vendor I have ever worked with. When you call web companies, you’re really lucky if you get a call back in a week. I don’t think I’ve ever gone more than 24 hours without hearing back from someone when I have a concern. Inevitably in web design, things break. If something breaks, I can send an email with high importance, and they fix it quickly.
In addition, Andrew from Intechnic is an extremely gifted UX designer, among other skills he brings to the table. The entire team has been very helpful
Are there any areas Intechnic could improve?
No - we're very satisfied.