Inteca

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of a financial services company

Describe what your company does in a single sentence.

We are an insurance company that leverages cutting-edge technology to provide our customers with optimal, real-time solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Inteca to accomplish?

In an insurance industry that's increasingly driven by real-time data and analytics, our company faced the challenge of building a single, robust platform that could serve a multitude of real-time needs: from event-based business applications to real-time analytics and decision-making. 

To realize this vision, we partnered with Inteca to build and deploy a Kafka-based platform on OpenShift. This case study outlines this transformative project's goals, scope, and impact. Our objective was to build a single and reference platform that could handle: Event-based business applications Real-time analytics Real-time processing Real-time decision-making.

SOLUTION

How did you find Inteca?

Referral

Why did you select Inteca over others?

• Good value for cost
• Company values aligned

How many teammates from Inteca were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope encompassed: 

• A detailed architectural design of the Kafka platform 
• Implementation of GitOps for code-based infrastructure management 
• CI/CD pipeline design and execution 
• Comprehensive logging and monitoring solutions 

Key Deliverables:

• A fully functional Kafka platform deployed on OpenShift 
• Connected events across all organizational systems 
• Detailed documentation and guidelines for maintaining the system

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A reduction in system latency for real-time applications A increase in operational efficiency Seamless event handling across various departments, resulting in more cohesive decision-making

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Inteca employed Agile project management, delivering each phase on time and within scope. They were highly responsive and adapted quickly to any changes or new requirements we had.

What was your primary form of communication with Inteca?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Their profound understanding of both business challenges and the technical solutions to address them was truly impressive. Their commitment to Devops principles, especially in implementing a loosely coupled architecture, set them apart.

Are there any areas for improvement or something Inteca could have done differently?

We are happy with work done by Inteca, we have no area for improvement.

BACKGROUND

Please describe your company and position.

I am an executive an automotive company

Describe what your company does in a single sentence.

We are a car leasing company, providing flexible and comprehensive leasing solutions to individuals and businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Inteca to accomplish?

• We hired Inteca to build an approach for our infrastructure as code using Kubernetes for both our staging and production environments.

SOLUTION

How did you find Inteca?

Referral

Why did you select Inteca over others?

• Good value for cost
• Company values aligned

How many teammates from Inteca were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involved a complete restructuring of our infrastructure using a code-based approach. Inteca developed a reliable and maintainable environment for us using Kubernetes. They handled all aspects of the environment, from logging and monitoring to backup and security management. The key deliverable was a robust, scalable, and easily manageable cloud-based infrastructure.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The successful completion of the project resulted in a more efficient, scalable, and manageable infrastructure. It led to reduced operational costs, improved coordination, and increased efficiency in our operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered all items on time and were responsive to our needs. They maintained regular communication and provided updates on the project's progress.

What was your primary form of communication with Inteca?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most about Inteca was their expertise in Infrastructure as Code and Kubernetes.

Are there any areas for improvement or something Inteca could have done differently?

We were happy with the entire process and end-product.

BACKGROUND

Please describe your company and position.

I am the Managing Director

Describe what your company does in a single sentence.

Our company is a financial group offering instruments for the development of enterprises, local governments and individuals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Inteca to accomplish?

• Inteca was engaged to accomplish several specific goals and objectives, including the analysis and design of our business processes, automation of our mortgage application process using BPMS, implementation of Business Activity Monitoring, and analytical and operational reporting.
• We wanted to manage the large amount of documentation involved, reduce manual file handling and evaluation, streamline our mortgage loan processing, and improve efficiency in transaction monitoring and tracking.

SOLUTION

How did you find Inteca?

Referral

Why did you select Inteca over others?

• Great culture fit
• Referred to me

How many teammates from Inteca were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work carried out by Inteca was wide-ranging and multifaceted. Initially, they conducted a thorough analysis of our existing business processes, with a particular focus on the mortgage application process. This analysis enabled them to design a tailored automation solution using Business Process Management System (BPMS). 

Key deliverables of the project included the automation of the mortgage application process, which drastically reduced manual tasks and significantly improved efficiency. The new system handled document review, annotation, and evaluation, as well as facilitated the retrieval of necessary documents. Another major deliverable was the implementation of Business Activity Monitoring (BAM), which allowed for real-time monitoring and management of business processes. 

This aspect provided visibility into operations, enabling us to better manage service level agreements (SLAs), turnaround times, and productivity. Lastly, Inteca also delivered analytical and operational reporting features. These features not only enabled us to monitor key performance indicators (KPIs) but also provided us with insights to continually optimize our processes. This part of the project further involved setting up business rules and compliance checklists, ensuring regulatory adherence.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered several measurable outcomes that demonstrated considerable progress and success: 

• Enhanced Efficiency: The automation of the mortgage application process led to a significant reduction in manual tasks, which improved process efficiency by an estimated 60%. 
• Increased Productivity: With the implementation of Business Activity Monitoring (BAM), we witnessed a surge in productivity. Improved Turnaround Times: The new system streamlined operations and accelerated workflow, resulting in a reduction of turnaround times by approximately 40%. 
• Regulatory Compliance: The solution ensured adherence to industry regulations, leading to a drastic decrease in compliance issues and related penalties. 
• Cost Savings: With the automated process, we managed to convert certain fixed costs to variables, resulting in significant cost savings. 
• Higher Customer Responsiveness: The efficient tracking of operations improved the handling of customer queries and loan servicing requests, which boosted our customer responsiveness and satisfaction rates.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Inteca's project management was highly efficient and proactive. They utilized a structured approach to the project, dividing it into clear phases and milestones. These phases included requirements gathering, solution design, development, testing, and deployment. Throughout the project, they ensured open lines of communication and kept us updated on the progress through regular meetings and reports. 

They effectively used project management tools for task tracking and status updates, which ensured transparency and kept everyone on the same page. In terms of timelines, Inteca delivered all items on schedule. They had a well-thought-out project plan which they strictly adhered to, allowing for a seamless and efficient project flow. 

Despite the project's complexity, they were able to meet all deadlines without compromising the quality of work. Responding to our needs, Inteca was highly responsive and adaptable. They were always open to feedback and ready to make necessary adjustments to ensure the project aligns with our business needs and goals. 

Whenever we had concerns or requests, they were quick to address them and provide solutions. They were not just a vendor, but a true partner who was invested in our success. Overall, we were highly satisfied with their project management approach, their timeliness, and their responsiveness to our needs.

What was your primary form of communication with Inteca?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

There are several aspects that set Inteca apart from other companies we've worked with: 

• Strong technical expertise: Inteca's team displayed a high level of technical knowledge and expertise, especially in areas such as business process management, microservice architecture, and automation. They were able to leverage this expertise to deliver a solution that was tailored to our specific needs and goals. 
• User-focused approach: They went beyond just creating a technically sound solution, they also focused on user experience. They worked closely with our team to understand our needs and designed the user interface to be clear, intuitive, and easy to use. This resulted in a solution that not only met our technical requirements but was also easy for our employees to adopt. 
• Effective communication: Throughout the project, Inteca maintained excellent communication. They ensured we were always updated on the project's progress and were quick to respond to our queries and concerns. This level of transparency built a lot of trust between our teams. 
• Proactive problem-solving: Inteca was very proactive in identifying potential issues and addressing them before they became problems. They were also quick to propose and implement solutions when challenges did arise. 
• Partnership mindset: Finally, what truly set Inteca apart was their approach to partnership. They were not just a vendor to us, but a partner who was genuinely invested in our success. They took the time to understand our business, our goals, and our challenges. They were committed to helping us achieve our objectives.

Are there any areas for improvement or something Inteca could have done differently?

We had few downs to which we called their attention, and they were addressed.

BACKGROUND

Please describe your company and position.

I am the Co-Founder and CEO

Describe what your company does in a single sentence.

Our tech-enabled platform allows customers to obtain instant mortgage loan approvals via an on-line 100% compliant process which moves away from paper forms

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Inteca to accomplish?

• We hired Inteca to automate various back office processes which included insurance claims handling, resignations from insurance, loans restructurings, and changing the interest rate of a target loan due to fulfillment of its purpose.
• Our objective was to simplify the work of our users, automate as many activities as possible, and eliminate the need for them to navigate through multiple systems. This was intended to reduce the risk of human error, streamline operations, and enhance productivity.

SOLUTION

How did you find Inteca?

Online Search

Why did you select Inteca over others?

• Great culture fit
• Company values aligned

How many teammates from Inteca were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involved designing and implementing automation of various processes that are central to the back-office operations of the bank. The major components of the project are as follows: 

• Process Design and Automation: Inteca analysts collaborated closely with end-users to understand their daily operations and designed processes to simplify their tasks and enhance efficiency. Inteca utilized BPMS technology to automate processes like insurance claims handling, resignations from insurance, loans restructurings, and interest rate modifications. 
• User Interface Design: A user interface was designed to be clear, intuitive, and responsive. The design was user-centric, enabling easy navigation and quick access to necessary information. Service 
• Layer Integration: Inteca implemented communication with the bank's systems using a service layer that facilitated process initiation by other applications. The solution integrated multiple banking systems to allow users to read and update data, generate documents, and send them to the print queue all in one place, thereby reducing the need for multiple applications. 
• Microservices Architecture: The solution made use of microservices architecture to provide a scalable, flexible, and easily manageable system. 

Key deliverables for the project included: 

• The automated processes which significantly reduced manual intervention. 
• A user-friendly and responsive interface tailored for various devices (e.g., computer, smartphone, tablet). A service layer for seamless data integration and exchange between various systems. 
• A micro services architecture setup to ensure scalability and adaptability in the future. 
• Real-time monitoring and analytics features for team leaders to manage resources and verify decisions made by employees.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The Project achieved several outcomes that indicate its success: 

• Increased Operational Efficiency: The implementation of automated processes significantly reduced manual tasks and boosted overall efficiency. The automatic termination of expired applications and automatic document generation streamlined workflows, freeing up employees' time for more valuable tasks. 
• Reduced Human Error: By implementing automatic checks and validations, such as confirming whether a loan linked to an account could be restructured or an insurance claim could be made, the risk of human error was minimized. 
• Improved User Experience: The user interface, designed with direct input from end-users, provided a clear, intuitive experience, making it easier for them to access the necessary information and perform their tasks. The responsive design ensured a consistent user experience across various devices. 
• Enhanced Process Monitoring: Team leaders now have the ability to assign specific users to process instances and monitor their progress in real-time. This new capability aids resource management and helps verify decisions made by employees, increasing oversight and control. 
• Increased System Integration: Thanks to the implementation of a service layer and a microservices architecture, the bank achieved a higher level of system integration. This has reduced the need for users to juggle multiple applications, facilitating access to functionalities and promoting seamless data exchange between systems.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Inteca's project management approach was commendable and highly effective. They were proactive and maintained open lines of communication throughout the project. Regular updates and discussions were held to ensure alignment with the project's goals and to adapt to any changes swiftly. The team at Inteca met all deadlines and delivered all components on time. 

They demonstrated a thorough understanding of time management and planning, which allowed for smooth progression of the project phases and timely execution of all tasks.

What was your primary form of communication with Inteca?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Inteca's response to the client's needs was impressive. They took the time to understand the specific requirements and challenges of the bank and proposed solutions that were tailored to address those needs. This included close collaboration with the bank's target users, resulting in highly effective, user-friendly solutions.

Are there any areas for improvement or something Inteca could have done differently?

No, their approach to collaboration was exceptional.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO 

Describe what your company does in a single sentence.

Our company is a crowdfunding platform providing P2B lending to legal entities and individuals and also works with targeted loans.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Inteca to accomplish?

• nteca was engaged by us to automate and streamline its agricultural loan processes, reducing the sales lead time from four weeks to two hours. They were tasked with developing front and backend loan application systems, implementing process automation, and creating a scoring decision engine. Ultimately, the project aimed to improve operational efficiency, customer experience, and the bank's responsiveness to

SOLUTION

How did you find Inteca?

Referral

Why did you select Inteca over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Inteca were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Inteca was tasked with several key deliverables centered around the creation of an automated platform for agricultural loans: 

• Loan Application Front and Backend Development: Inteca designed and developed user-friendly frontends for loan applications, and robust backends to manage these applications. This involved creating intuitive interfaces and secure, efficient backend systems. 
• Process Automation: They utilized a process engine to automate the agricultural loan process, including application, evaluation, and approval stages. This allowed for the rapid processing of loans, reducing lead times drastically. 
• Scoring Decision Engine: Inteca implemented a scoring decision engine which automatically evaluates applicants based on various criteria. This engine was designed to make accurate, rapid risk assessments, thereby streamlining the loan decision-making process. 
• Integration with Core-Banking Services: The team ensured seamless integration of the new platform with the bank's existing core services. This allowed for a cohesive system that could easily share and access necessary data. 
• Document Management: Inteca also developed a system for handling loan documentation, agreement printouts, and signatures. The system was designed to streamline document processing and management, making it easier for the bank to store, access, and manage necessary documents. 
• Regular Updates and Improvements: Inteca worked under an Agile framework, enabling them to regularly release new features and improvements. This approach allowed them to rapidly adapt to changing market needs and continuously enhance the platform's capabilities. 
• Use of Modern Technologies: The project involved the use of modern technologies such as Angular for frontend development, Java SpringBoot for backend development, Kubernetes and Docker for containerization and orchestration, and Keycloak for identity and access management.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Drastic Reduction in Loan Processing Time: The primary indicator of the project's success was the substantial decrease in loan processing times. Thanks to the automation introduced by Inteca, the lead times for agricultural loans were cut down from 4 weeks to just 2 hours. 
• Increased Loan Application Throughput: The automated process allowed the bank to handle and process a greater number of loan applications simultaneously, leading to an overall increase in the number of loans granted. 
• Enhanced Customer Experience: With the decrease in waiting times and the simplification of the loan application process, customer satisfaction significantly improved. 
• Improved Risk Assessment: The implementation of the scoring decision engine enabled more accurate and efficient risk assessments of loan applicants, reducing the bank's credit risk. 
• Reduction in Operational Costs: By automating various loan processing tasks, the bank was able to reduce its operational costs related to manual processing and document management. 
• Greater Responsiveness to Market Changes: The agility of the developed system and regular deployment of new features allowed the bank to quickly adapt to market changes, maintaining a competitive edge in the rapidly evolving financial sector.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Inteca's project management was exemplary. They employed an Agile methodology, allowing consistent, transparent communication and iterative development. This enabled them to adapt quickly to any changes in project requirements or unforeseen challenges, ensuring the project remained on track. Inteca's team consistently met project deadlines. They delivered key deliverables on time, and their ability to quickly deploy updates and new features every two weeks was particularly impressive.

They demonstrated a clear understanding of the goals and objectives of the project and were dedicated to ensuring those goals were met within the stipulated timeline. In terms of responsiveness to our needs, Inteca was very proactive. They were quick to address any issues or concerns that arose during the course of the project. They were open to feedback and made adjustments as needed to ensure our satisfaction with the project's progress and outcomes. 

They understood our business requirements well and were able to propose innovative solutions to meet those needs. What stood out about Inteca was their commitment to delivering a high-quality solution that matched our specific business needs. Their expert knowledge of advanced technologies and the financial sector enabled them to devise an innovative solution that revolutionized our agricultural loan process. 

Their utilization of technologies such as microservices, low-code platforms, and decision model and notation was particularly impressive. They demonstrated a clear understanding of how to leverage these technologies to optimize process efficiency and adapt quickly to changes in market conditions.

What was your primary form of communication with Inteca?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Inteca's team was unique in their approach to collaboration and communication. They kept us involved at every stage of the project, fostering an environment of transparency and mutual trust. Their ability to consistently deliver new features and updates every two weeks was commendable.

Are there any areas for improvement or something Inteca could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the President 

Describe what your company does in a single sentence.

Our company is a financial technology company that provides fast, flexible capital to small businesses nationwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Inteca to accomplish?

• We hired Inteca with the primary goals of automating and streamlining the installment credit granting process, making it accessible online without requiring a physical presence in the bank.
• The objectives included reducing application processing time, developing an intuitive user interface, integrating with external payment systems, and implementing data-driven decision making through tracking of key performance indicators.

SOLUTION

How did you find Inteca?

Referral

Why did you select Inteca over others?

• Good value for cost
• Company values aligned

How many teammates from Inteca were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Planning to implementation were all included in the project's scope of work for Inteca. Here is a description in more detail: 

Project Planning and Analysis: The project began with a thorough planning phase, during which Inteca's analysts worked in tandem with the bank's personnel to comprehend their unique demands and difficulties. This stage helps create a distinct project plan and key performance indicators (KPIs) for gauging the project's success. 

Design and Development of the Automated Process for Granting Installment Credit: Next, Inteca went about designing and developing the automated process. This includes establishing a user-friendly interface and streamlining the procedure. Customer authorisation Service: Developing a safe customer authorisation service was a crucial component of the project. 

This made sure the procedure was secure and that consumer data was properly safeguarded. Integration with External Systems: To ensure smooth transactions and simple document management, the new procedure was also connected with an external payment system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project's results that showed development and success included: 

• Reduced Application Processing Time: The automated installment credit issuing method considerably reduced application processing time, which sped up client service. A rise in online credit applications was caused by the new procedure, which allowed clients to apply for credit without going to the bank. 
• Integration Success: Smooth transactions and simple document management were made possible by successful integration with external payment and document management systems. 
• User Happiness: The new user-friendly interface, created using feedback from end users, has improved user happiness and the system's general usefulness. 
• Data-Driven Insights: The bank was able to learn important information about the process, such as the phases at which consumers often abandoned it, through a database and KPI tracking. This information was crucial for making additional improvements. 
• Effective Customer Authorization: By ensuring the protection of customers' data, the secure customer authorization service increased consumer confidence and compliance with data security laws.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Agile approaches were used by Inteca to manage the project successfully, allowing for continual communication, frequent updates, and prompt answers to any changes or problems. All project components were effectively handled and smoothly integrated thanks to the strong cooperation between the software development team (Dev) and operation group (Ops). 

To the specified schedule, they made all deliveries on time. Any necessary adjustments were made as soon as they were needed, which helped to maintain the project on schedule and within the specified time period. Their agile-compliant iterative work style made sure that progress was constant and deliverables were finished in phases, allowing for frequent evaluations and feedback. 

Inteca displayed a great degree of flexibility and adaptation in order to meet the demands of the bank. They were proactive in dealing with any problems that sprang up and were always open to talking to make sure the answer complied with the bank's criteria. Their capacity for problem-solving and reactivity played a crucial role in achieving the project's specific goals and problems.

What was your primary form of communication with Inteca?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Inteca is distinguished for their remarkable blend of commercial savvy and technological proficiency. They made sure that the very complex technological solution they offered fully matched the bank's operational requirements and strategic goals. The collaborative method used by Inteca was likewise admirable. 

The solution was customised to the bank's unique demands and difficulties thanks to their willingness to collaborate closely with the bank's staff and involve them in every stage of the process, from design to execution. Additionally, they clearly committed to efficiency and continual improvement through the adoption of Agile techniques and the DevOps methodology. 

It was genuinely surprising how rapidly they could adjust to new situations and offer effective answers. Their emphasis on developing a user-friendly interface that was simple to use and intuitive shows that they recognised the significance of the UX in the success of a product. This kind of attention to detail demonstrates their commitment to provide a product that is not just technically sound but also useful and user-centered.

Are there any areas for improvement or something Inteca could have done differently?

There's none that we could nail.

BACKGROUND

Please describe your company and position.

I am the CEO 

Describe what your company does in a single sentence.

Our company is an online loan brand.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Inteca to accomplish?

• The development of a comprehensive, user-friendly platform with the aim of streamlining and facilitating the loan sales process is the goal of this project.

SOLUTION

How did you find Inteca?

Referral

Why did you select Inteca over others?

• Good value for cost
• Company values aligned

How many teammates from Inteca were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The enhancement of the whole loan application procedure for small and medium-sized firms was the focus of this project, which had a broad and diverse scope of work. The overarching objective was to improve operational efficiency by streamlining the procedure, reducing the number of human stages, and using automation and business rules where appropriate. 

• Key Deliverables: The core workflow was created and put into use utilising BPMS technology, which allowed the complete loan application process to be contained inside a single, centralised platform. 
• Business Rules Engine (BRE): A special BRE was put in place to offer a structure for the development, administration, and application of business rules. Among its other features, the engine aids in managing paperwork, defining decision-making processes, and calculating creditworthiness. 
• Unified Portal for Business advisers: To provide seamless navigation and a positive user experience, a user-friendly portal was developed for business advisers. It makes use of single page application and responsive web design approaches. 
• Automated Document Generation: To avoid having to manually prepare loan agreements and related papers, automatic document generation was implemented. This includes automatically printing out finished forms that are ready for customer signatures. 
• Application on the Kubernetes Platform: Red Hat's Openshift platform was used to deploy the application. This made it possible for applications on a cloud for hybrid computing to be created, implemented, and updated quickly. 
• DevOps Approach: Throughout the project, the software development team and operation group worked closely together. To increase cooperation, shorten delivery times, and improve product quality, an iterative work approach based on agile concepts was implemented. 
• Reporting Features: At various points during the application processing process, data are gathered, giving time and quality performance metrics. This gives the bank complete understanding of the procedure and lets it make the required modifications as needed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The initiative accomplished a variety of quantifiable results that amply show its effectiveness, including: 

• Reduced Processing Time: Including automation and removing pointless human procedures resulted in a considerable reduction in the total processing time for loan applications. 
• Increased Application Throughput: The bank was able to process more loan applications in the same amount of time because to automation and process optimization. 
• Improved Accuracy: The chance of human mistakes was decreased by using a business rules engine to calculate creditworthiness and generate documents automatically. 
• Enhanced Advisor Efficiency: The business advisors' unified platform enhanced productivity by offering a one-stop shop for all of their activities. 
• Reduced Time to Market: New upgrades or functionality might be introduced more rapidly using the DevOps and Agile techniques. Customer satisfaction increased due to the simplified procedure, which gave clients quicker response times and more effective service.
• Lowered expenses: The expenses associated with human labor and process inefficiencies were lowered by automation and process simplification. Data quality was improved thanks to the introduction of data validation, which a decrease in data-related problems or mistakes may measure. 
• Greater Business Agility: The bank can react to shifting market and regulatory situations more quickly with the flexibility to adapt and replace business rules in the BRMS easily.
• Comprehensive Process Insight: The bank now has a comprehensive understanding of time and quality performance indicators thanks to the ability to gather statistics (KPIs) at all application processing stages.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

This initiative's project management strategy was admirable and extremely effective. The project team used Agile and DevOps approaches, which by their very nature encourage adaptability, cooperation, and a high level of change reactivity. 

• Timeliness: Every deliverable was finished by the predetermined deadlines. The project was broken up into sprints, brief iteration cycles, each with a distinct set of tasks. The project kept on schedule thanks to the regular checkpoints and progress reports, ensuring any problems were quickly fixed. The crew was very attentive to the demands of the bank. 

Any modifications to the project's needs or input were made immediately. The Agile methodology, which promotes frequent communication and tight collaboration among all stakeholders, made this feasible. The team's availability for talks and clarifying sessions helped to maintain a clear grasp of the project's goals and development among all parties.

• Resolution of Issues: Any problems or difficulties that arose throughout the project were promptly resolved. The group often got together to talk about problems, come up with ideas, and choose the best course of action. This ensured that issues were dealt with swiftly and in a way that best suited the bank's requirements and preferences. 
• Management of Stakeholders: The project management team performed a great job of keeping all stakeholders up to date on the project's status. There were frequent meetings, reports, and updates to make sure everyone was on the same page. This promoted the development of the teamwork and trust necessary for a project's success.

What was your primary form of communication with Inteca?

In-Person Meeting

What did you find most impressive or unique about this company?

The following characteristics of the business stand out and are very impressive:

• Innovative Approach: It is impressive how the business has adopted cutting-edge processes and technologies, including Red Hat's Openshift platform, the Agile and DevOps methodology, and the BPMS technology. This demonstrates their dedication to innovation and staying current with market trends, resulting in the delivery of high-quality and effective solutions. 
• Flexibility and Response: Throughout the project, the organisation showed exceptional flexibility and response. They were able to swiftly adjust to altering demands, ensuring that the ultimate solution was well suited to the needs of the bank. 
• Expertise and knowledge: Their work showed that they deeply understood process optimisation, automation, and digital transformation. They applied their in-depth knowledge of the banking industry to present a solution that successfully dealt with the difficulties facing the bank. 
• Quality Commitment: It was obvious that the business was committed to providing a high-quality solution that complied with all requirements. To verify the solution's efficacy and dependability, they made care to conduct thorough testing and validation. 
• Collaboration and communication: The business promoted a culture of cooperation and open dialogue to keep all project stakeholders informed and involved. They took great care to comprehend the bank's requirements and suggestions and include them in the project.

Are there any areas for improvement or something Inteca could have done differently?

We had no problems as they quickly adhered to corrections and always met our needs.

BACKGROUND

Introduce your business and what you do there.

BioDuro is a contract research organization that provides scientific research services for pharmaceutical and biotech companies. We cover small molecule chemistry, biology, DMPK, and drug manufacturing. I'm our manager of information systems, so anything that and involves IT or systems integrations is my responsibility.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Inteca?

We reached out to Inteca because we needed a clear understanding and a map of our systems environment after we bought back our sites based in China. We wanted to integrate their financials into our environment and make sense of our business intelligence framework. We had little understanding of the information systems infrastructure at the Chinese site.

SOLUTION

What was the scope of their involvement?

We started out with consulting and architecture planning. We wanted everything defined before we moved into development. They do custom development well, but what's really valuable is the consulting aspect. If the architecture and the mission aren't really refined, the development could take months or become very costly. They recognize this and make sure to complete a robust analysis phase before starting development. It's led to much quicker turnaround time.

Beyond that, they’ve done several projects with us. For one of them, we established a data integration system that pulled data from a numerous of our different systems and databases. We defined how we wanted to integrate everything and automated that process. The data generator also lets us create reports that unify the company's data across all our systems and present that information in a cohesive package.

What is the team composition?

I currently work with a project analyst who runs point and knows all of my projects. If there's a significant workload, he'll bring along an extra person to help out. I know they also have developers on the back end and I talk to them from time to time, but I primarily work with the analysts.

How did you come to work with Inteca?

I found Inteca via referral from another company I'd partnered with thanks to Clutch. Throughout the bidding process for our initial project, I spoke on the phone regularly with one of the key members of Inteca's team and I was impressed by his openness, transparency, and accessibility. He really wanted to get a good scope of the project and ensure our success.

We saw multiple iterations of price proposals and project structures, so we went in with a lot of flexibility. They cared about forging a long-term partnership rather than a short-term sale, which was reassuring. They also had a really academic, skilled approach that was unique. They provided white papers, offered solid solutions, and introduced concepts like enterprise architecture that we later implemented successfully.

How much have you invested with them?

Somewhere between $100,000–$150,000.

What is the status of this engagement?

We started in October 2016 and we're still working together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

One of our major projects involved reporting integration. Prior to that, report generation and consolidation were completed manually and it took our financial and HR staffs two weeks every month to consolidate the data. Our project with Inteca automated that entire process, which has improved efficiency. The new system is also dynamic and lets users configure the data for different reporting needs in addition to making reports more accessible for end-user analysis, so it's helped improve business intelligence as well.

How did Inteca perform from a project management standpoint?

I'm impressed that the time difference isn't an issue since they're based in Poland. Whether I'm in the US or China, we're able to talk almost every day, even when it's non-standard hours for their office. They accommodate us without complaints and we really appreciate it.

Another good thing about their project analysts is that they have the key skills to connect between developers and business laymen. They can handle SQL queries and have the tech capability and familiarity to learn other aspects of our projects if necessary. They also do well at training their staff thoroughly on fundamental tools of the job.

What did you find most impressive about them?

They strike a good balance between consulting you through a solution and providing their own technical expertise. There hasn't ever been a time where I've gone to them and they haven't been able to deploy a particular technology. But beyond that, I've even approached them with a problem where I haven't necessarily identified the technology, and they can still recognize which techs will work best and work with me throughout the process.

They also deliver solid customer service. I have a different relationship with them than their bigger clients, but I never feel like I'm a secondary focus. I've even become friends with our original project manager.

Another thing I appreciate is their flexibility. They're much better at shifting gears to work with their clients than vendors I've worked with in America. They care more, they hustle harder, and they think about the long-term potential of partnering with you. They're interested in the growth and achievement of the project, and they won't try to nickel-and-dime you.

BACKGROUND

Please describe your company and position.

I am an executive at (a/an) Financial services

Describe what your company does in a single sentence.

Economic information

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Inteca to accomplish?

• ApiLogic HUB

SOLUTION

How did you find Inteca?

• Online Search

Why did you select Inteca over others?

• Pricing fits our budget

What was the size of Inteca’s team?

• 6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Inteca to implement PSD2 (Payment Services Directive), which is an EU Directive on payment services to offer our Partners open banking and financial services, by access to unified financing processes and online transactions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Implemented Payment Services Directive (PSD2) in short time

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Seamlessly. The project was led in Agile methodology – it was improvement for communication.

What was your primary form of communication with Inteca?

• Virtual Meeting

What did you find most impressive or unique about this company?

Inteca is focused on delivering quality on time and within budget. They did a very professional job.

Are there any areas for improvement or something Inteca could have done differently?

We don't see an area for improvement