What evidence can you share that demonstrates the impact of the engagement?
Due to the varied nature of our work with them, I do not have any concrete metrics to share on the results of their work.
How did Instil Software perform from a project management standpoint?
Their organization was particularly impressive, with each project having its own clearly defined schedule to which their team would adhere—even when our timeline changed with little notice. It was very clear that our priorities were of the utmost importance to them. If their progress was going to be delayed, they would indicate so with advance notice.
Instil always delivered their assigned work in a timely fashion, the products were consistently of the highest quality, and their responsiveness to queries or issues was thorough and constant, despite them being located on a different continent. If ever there was a problem, their team was immediately available to assist with our concerns.
To assist with our collaborations, we used Confluence, Slack, and Google TV, in addition to holding daily telephone calls, as well as stand-ups for some of our Agile projects. Every quarter, their team’s management would fly over to our office for three or four days.
What did you find most impressive about them?
Their competitiveness and their intelligence make them stand out from the crowd. Instil’s sheer breadth of knowledge makes their software services very desirable. Although they were located across the pond, our team developed a close bond with them on a personal level. Despite the distance, they worked with us exceptionally well.
Additionally, we occasionally compared their pricing system to other, larger software development vendors, and Instil was usually one-half to one-fifth of the cost.
Are there any areas they could improve?
In an ideal world, they would open up an office in Toronto. New contractor guidelines at our company regarding the distance of collaborators have meant that we have had to part ways with Instil on future projects, even though we would prefer to continue to work with them.