Custom software solutions and training provider

Instil is a bespoke software development and training company based in Belfast. Formed in 2005, Instil works with clients to craft solutions for challenging problems across a variety of domains, to rescue projects in trouble, and to advise, lead and train other software teams to success. Trusted by some of the world's best known companies, we engineer mission critical, mobile, desktop and cloud solutions that sit at the heart of our clients' business.

Underpinned by a culture of quality and software engineering excellence - with a huge focus on code, quality and automated testing - we strive to build robust, resilient, performant software that exceeds customer expectations.

 
$10,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2005
Show all +
Belfast, United Kingdom
headquarters
  • The Warehouse 9 James Street South
    Belfast BT2 8DN
    United Kingdom

Portfolio

Key clients: 

Clients from the Fintech, Telecommunications, Retail, Automotive, IT/Computing, Professional services, Media, Consumer Goods, Education industries

Reviews

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Mobile App Dev for Wireless Company

"Instil’s sheer breadth of knowledge makes their software services very desirable."

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
2011 - Ongoing
Project summary: 

Instil designed, developed, and tested a variety of different value-added service applications and web-based products for a wireless company. Their work also involved training employees on new technology.

The Reviewer
 
10,000+ Employees
 
Toronto, Canada
Software Architect, Communications Company
 
Verified
The Review
Feedback summary: 

Despite their distant location, Instil provided highly skilled work at a low cost and with consistent, clear communication. They prioritized the client’s needs and schedule above their own, and demonstrated a wide-ranging knowledge of topics in the field.

BACKGROUND

Introduce your business and what you do there.

I’m a software developer and architect for a wireless company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Instil Software?

Our primary need was to engage a leader in the software development arena to design, create, and test value-added service applications based on our specifications. We wanted a partnership with a team that was able to work both alongside our internal staff as well as independently. Instil also went a step further and provided both leadership and training to augment and improve our team’s knowledge and understanding of new, relevant technologies.

SOLUTION

What was the scope of their involvement?

Although our department took care of deployment into production for the multitude of applications in which Instil was involved, their team covered nearly every other stage of work. They conducted research, created designs, implemented the code, tested the results, and deployed the end product into our staging platforms for unit integration and end-to-end testing. Their team provided documentation and 24-7 support for all of the above.

The products on which they collaborated with us ranged from mobile apps to server-side development. A common assignment was for a certain type of application that allowed users to enter into a system and provision features for a cellular customer.

How much have you invested with them?

During our overall work with Instil, we have invested between C$2-5 million.

What is the status of this engagement?

We began working with Instil in 2011, and we are currently in the process of wrapping up our final projects.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Due to the varied nature of our work with them, I do not have any concrete metrics to share on the results of their work.

How did Instil Software perform from a project management standpoint?

Their organization was particularly impressive, with each project having its own clearly defined schedule to which their team would adhere—even when our timeline changed with little notice. It was very clear that our priorities were of the utmost importance to them. If their progress was going to be delayed, they would indicate so with advance notice.

Instil always delivered their assigned work in a timely fashion, the products were consistently of the highest quality, and their responsiveness to queries or issues was thorough and constant, despite them being located on a different continent. If ever there was a problem, their team was immediately available to assist with our concerns.

To assist with our collaborations, we used Confluence, Slack, and Google TV, in addition to holding daily telephone calls, as well as stand-ups for some of our Agile projects. Every quarter, their team’s management would fly over to our office for three or four days.

What did you find most impressive about them?

Their competitiveness and their intelligence make them stand out from the crowd. Instil’s sheer breadth of knowledge makes their software services very desirable. Although they were located across the pond, our team developed a close bond with them on a personal level. Despite the distance, they worked with us exceptionally well.

Additionally, we occasionally compared their pricing system to other, larger software development vendors, and Instil was usually one-half to one-fifth of the cost.

Are there any areas they could improve?

In an ideal world, they would open up an office in Toronto. New contractor guidelines at our company regarding the distance of collaborators have meant that we have had to part ways with Instil on future projects, even though we would prefer to continue to work with them.

4.5
Overall Score Instil has never disappointed us.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    Despite our schedule’s variability, they always adhered to our proposed timeline.
  • 5.0 Cost
    Value / within estimates
    They were exceptionally cost-effective.
  • 4.5 Quality
    Service & deliverables
    Their sterile knowledge of the software development lifecycle and the efforts they put into testing resulted in high quality products.
  • 5.0 NPS
    Willing to refer