InSky Solutions d.o.o.

Please describe your company and your position there.

Under the brand Camping Cres & Losinj, Jadranka turizam d.o.o. manages three camps on the islands of Lošinj and Cres: family camp Čikat 4 *, naturist camp Baldarin 3 * and camp Bijar 2 *. Camp Čikat, the only one in Croatia, also has an aquapark. And finally, I have been working in Jadranka turizam as a Marketing Manager.

For what projects/services did your company hire InSky Solutions d.o.o.?

Jadranka turizam required a business solution which enabled data to be stored in one place. Furthermore, we required a user-friendly tool where our agents would have an easy time logging calls and writing emails, and where we could get a 360-guest view. And of course, most important of all, we were looking for a solution with which we could increase the share of direct sales and lower our dependency on OTAs.

How did you select this vendor and what were the deciding factors?

Jadranka wanted to digitalize all processes, and we were looking for a solution provider who already had experience implementing similar solutions. That’s where we got to InSky Solutions, and since they already implemented this solution to many of hospitality companies, the decision to be made was easy.

Describe the project in detail and walk through their service package.

The scope of work included mainly multiple different reports, such as how many calls and emails agents handle daily on average, number of missed calls, etc.

To summarize project steps, they mainly included the prioritization of incoming emails for agents to save time and to utilize their performance, and the definition of incoming and outgoing email addresses.

The key deliverable for us, overall, was to replace the traditional way of doing business with guests, as well as to unite all relevant information into a single database and connect several communication channels. InSky primarily used technologies which were based on certified Microsoft tools.

How many resources from the vendor's team worked with you, and what were their positions?

There were 8 people from the vendor’s team:

• 2 Business consultant
• 1 Project Manager
• 3 Developer
• 1 Technical Consultant
• 1 Solution Architect

Can you share any outcomes from the project that demonstrate progress or success?

The reports and data provided to us by InSky’s implementation of their business solution, enabled us to better utilize our strategic assets for high season. The 360-guest view enabled us to better target particular guests with specific promotions or discounts. The most measurable outcome was that the efficiency and effectiveness of agents in individual and group sales has increased dramatically.

How effective was the workflow between your team and theirs?

The timeline was mostly respected, and the implementation itself took 3 months. The communication between InSky and us was acceptable and all bottlenecks in communication were resolved in a timely manner.

What did you find most impressive or unique about this company?

The most impressive thing about InSky was that they really understood hospitality, their product, and what we needed to be most productive.

Are there any areas for improvement or something they could have done differently?

A bit more feedback of project understanding would be useful.

Please describe your company and your position there.

Erste nekretnine d.o.o. is a limited liability company specialised in management of real estate owned by Erste & Steiermärkische bank. Erste nekretnine d.o.o. was founded to expand the Group's offer of products and services in the real estate management segment.

Apart from dealing with real estate evaluation and supervision, the company also operates as an agent in the real estate market, and as a consultant for real estate operation. Erste nekretnine operates throughout Croatia, and in cooperation with its sister companies it is also present on a number of markets in Central and Eastern Europe. I have been working in Erste nekretnine as Real Estate Assessor.

For what projects/services did your company hire InSky Solutions d.o.o., and what were your goals?

solution that enables managing the process of designing and approving assessments, automation and design of all processes related to real estate assessments, and collaboration of a larger number of users within and outside of our organization.

How did you select this vendor and what were the deciding factors?

InSky was selected for the implementation due to benefits it offered to us

Describe the engagement and overall scope of work in detail, including the stages of the partnership.

The scope of work, for the implementation of RealestateInSky, included

• situation analysis and the preparation of functional specification
• Web REST Api bank call preparation
• preparation of automatic submission of estimates according to defined statuses
• preparation of data model for sending according to specification
• sending an authorized valuation record with one internal collateral number
• sending multiple valuation records with multiple internal collateral numbers
• sending PDF files of finished studies
• receiving and processing errors and testing

There was also a second phase of the project, which included

• conditional analysis
• preparation of Web REST Api service of RealestateInSky application for receiving requests
• preparation of data model for receipt
• validation of received data in relation to the previous estimate
• receiving multiple request records
• cancellation and validation of already sent requests
• receiving the contents of the documentation for the preparation of the request
• the development of the functionality of recording the history of acceptance of applications

The technologies InSky used were all based on Microsoft’s tools and services.

What were the terms and the value of the lease, and what percentage did InSky Solutions d.o.o. take in commission?

a

How many resources from the vendor's team worked with you, and what were their positions?

There were 5 people from the vendor’s team:

• 1 Business consultant
• 1 Project Manager
• 2 Developer
• 1 Solution Architect

Can you share any measurable outcomes of the engagement or general feedback about the services?

The outcome of the project, and key deliverables were

• complex business process support
• two interfaces for end users (CRM interface for administrators and custom dashboard for end-users)
• customized control panel
• extended custom security for data management and process execution
• enhanced data paging
• sorting and extended filtering
• inline editing
• hiding and merging columns
• And last but not least
  • customized validation and easy-to-manage forms such as automatic search completion
  • related pre-filtering searches
  • multi-channel searches
  • unique database with advanced search capabilities
  • document management and storage support for SharePoint
  • easy to copy data
  • integrated Bing maps – geolocation data and basic information overview
  • push notifications and alarms in real time
  • embedded security model for managing user rights
  • application compatibility with tablets and mobile devices

Describe their project management style, including communication tools and timeliness.

The implementation took around 6 months, and the communication was very frequent due to complex processes and digitalization, with a positive outcome of all deliverables being delivered punctually.

What did you find most impressive or unique about this company?

The most impressive thing about InSky is their willingness to learn all our processes and adapt to constantly changing requirements, and in the end, creating a great solution for our industry and niche.

Are there any areas for improvement or something they could have done differently?

a

Introduce your business and what you do there? 

I’m a project manager for Jadran d.d., one of the largest hotel companies in Croatia.

What challenge were you trying to address with InSky Solutions d.o.o.?

We needed some IT services and a custom solution built.

What was the scope of their involvement?

InSky Solutions d.o.o. provided business consultation, IT services, and development services. We presented our problem to them, and they made suggestions and provided technology solutions.

So far, they created a CRM system for us based on Dynamics365. The system allows us to store our data in one place. They also implemented a call center using Salesforce. Through that, emails can be prioritized as they come in, calls are received, and a messaging system has been established. The team provides ongoing maintenance and support.

What is the team composition? 

We're working with eight people from their team, including two business consultants, three developers, a technical consultant, and a solution architect. Our main point of contact is their project manager.

How did you come to work with InSky Solutions d.o.o.?

I knew several of their clients who highly recommended them. As a result, I suggested working with them on this project.

How much have you invested with them?

We’ve spent €30,000 (approximately $34,000).

What is the status of this engagement?

Our ongoing partnership with InSky Solutions d.o.o. began in February 2021.

What evidence can you share that demonstrates the impact of the engagement?

The CRM system allows us to save time, money, and resources. The reports and data we get enable us to better strategize for upcoming seasons and understand several different factors such as the number of nights guests typically stay.

We can also identify guest interests in particular hotels and other similar data through the CRM system. Overall, the InSky Solutions d.o.o. team's work has exceeded our expectations, and we have a good experience working with them.

How did InSky Solutions d.o.o. perform from a project management perspective?

They excel at project management, and they deliver as expected. We communicate via phone and emails, and we use Microsoft Teams for meetings.

What did you find most impressive about them? 

They deliver quality solutions.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

They’re a professional team that will provide good solutions for you.

Please describe your company and your position there.

Arena Hospitality Group is one of the most dynamic hospitality groups in Central and Eastern Europe currently offering a portfolio of 26 owned, co-owned, leased, and managed properties with more than 10,000 rooms and accommodation units in Croatia, Germany, and Hungary. We are the first Croatian company to own and operate hotels outside Croatia and to be granted an exclusive right to operate and develop hotels under an international recognized brand, which is part of one of the world’s largest hotel groups.

This exclusive right to operate and develop hotels under the Park Plaza® brand covers 18 countries in Central and Eastern Europe, providing the Group with excellent growth prospects across the region. I have been working in Arena as Web & Mobile Application Manager in marketing department, leading the digital sub section.

For what projects/services did your company hire InSky Solutions d.o.o.?

InSky Solutions was hired to assist us with automating our marketing processes. Our goal was to build upon our already existing Loyalty Arena Rewards. Moreover, our main focus was to boost the engagement with our guests, thus increasing guest satisfaction, fulfilling their needs and wants, enabling more efficient communication, and providing them with positive experience.

How did you select this vendor?

InSky Solutions not only assisted us with this and many other projects, but also provided us with their own suggestions and best practices on how to improve our business processes and in establishment of our marketing strategy. Additionally, they are really proactive in personalizing their solutions based on our specific needs.

Describe the scope of their work in detail.

Arena wanted to automatize their marketing processes, and InSky guided us towards ClickDimensions, a marketing automatization tool which enabled us to improve and digitalize all those processes. Since we already had Microsoft Dynamics 365, it seemed to us as an excellent idea to have another module within the same technical solution.

Before we made a decision to automatize our marketing processes, InSky has already, long ago, implemented a portal named Arena Rewards, whose main goal was to gather all guest information and preferences in one place – Microsoft Dynamics 365. InSky proposed using marketing module in order to utilize all guest information and preferences, with a goal of targeting specific guests with specific promotions, discounts, etc.

What was the team composition?

There were five people from the vendor’s team

• 1 Business consultant
• 1 Developer
• 2 Technical Consultant
• 1 Architect

Can you share any outcomes from the project that demonstrate progress or success?

The results of the project were exemplary. The noticeable measurable outcomes were improved guest satisfaction and better and a clearer flow of information. Furthermore, marketing automatization enabled us to better target our guests, and it also enabled us to save time when it comes to newsletters and surveys. And lastly, dashboards created by InSky, which are corelated to marketing module, constantly provide us with valuable and important information which is later utilized in our resource management.

How effective was the workflow between your team and theirs?

Due to almost perfected InSky’s project management style, there were no issues in communication. They were always on disposal and were always getting back to our inquiries in a timely manner.

What did you find most impressive about this company?

InSky really understands all the products they offer, and trust between us and them is on exceptional level. Moreover, all their business solutions are built on Microsoft products which is a great reference for all future projects.

Is there any area for improvement or anything that could have been done differently?

...more time to develop more existing features :)

Please describe your company and your position there.

RASCO is a manufacturer of equipment for the maintenance of traffic infrastructures based in Kalinovac, near Đurđevac. From a small garage workshop in 1990, RASCO evolved into one of Europe’s foremost manufacturers of utility equipment. I have been working in Rasco as IT Manager.

For what projects/services did your company hire InSky Solutions d.o.o., and what were your goals?

We have identified a need to align technology stack with its impressive pace of business development and we wanted to connect all processes related to sales and after sales activities. Therefore, we teamed up with InSky to roll out a Dynamics 365. The overall goal was to pave the way for more expansion and innovation within a rapidly changing business environment.

How did you select this vendor and what were the deciding factors?

InSky was selected among other interested companies via public procurement tender. InSky was a domestic company which based their solutions and offers on Microsoft’s newest technologies. Microsoft’s ease of integration made it the best and fastest fit for us, plus the system’s available features – namely its end-to-end tracking and monitoring capabilities.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Business processes related to sales, after sales support and customer relations have been developed in Microsoft Dynamics 365, and the implementation was completely based on Microsoft’s latest technologies. The solution was customized and specifically designed and tailored to our needs and requirements. Worth mentioning is the fact that InSky combined Microsoft’s advanced technology and market best practices to assist us with achieving digital transformation and business automation.

How many people from the vendor's team worked with you, and what were their positions?

There were 7 people from the vendor’s team: 3 Business consultant, 3 Developer, 1 Technical consultant.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The most measurable outcome was that we gained a 360 view of our customers in one place. We had many different reports and tools, and Dynamics 365 helped us to contextualize the client and product insights, empowering Rasco’s sellers and distributors to drive personalized, meaningful customer engagements.

Describe their project management style, including communication tools and timeliness.

Their project management style was agile, and all the communication tools were also based on latest Microsoft technologies.

What did you find most impressive or unique about this company?

The most unique and impressive thing about InSky is their understanding of the product. Because of that, all the information we need is just a click away, and we know what is happening with our customers, thus enabling us to solve their problems much more efficiently.