Did you select an IBM ECM Solution?
Our system is based on what used to be called Lotus Notes. Based on that platform, we felt very confident. I liked Lotus Notes because it offered what we needed, and could be used by people without IT backgrounds.
They built a very interesting piece that’s absolutely tailored only to our business. It has tabs to outline the first step, second step, and the entire process. Users can click through the process, and add in candidates and contacts. Everyone can see everything in real time. It is a fabulous process, we can quickly capture hundreds of contacts. Innovative Ideas has made it very automated as opposed to having my recruiters waste time sorting through email and paper resumes.
Can you tell me about the scope of the project, and what parts Innovative Ideas was involved in?
They not only built the software four years ago, but are our everyday IT people. We talk to them almost every day. They’re on speed dial.
They work very closely with us and act as our search specialist. If we need to do a search for a very specific group, they can pull the data and give us the output.
Can you discuss the customizations that Innovative Ideas provided in more detail?
Everything we wanted, they made happen. Most recently, we’ve developed our practice for physicians. We’re really getting down to the dirty details of the different practices so we can target them. If we want to add search features or buttons, he will add it in a day without problems.
Can you describe the daily IT support Innovative Ideas provides to your organization?
It’s hourly based on need, but they’re exclusive to us. They even buy our hardware. The hourly arrangement has worked well for both parties for years.
Can you give us a sense of the size of the initiative in either personnel work hours or dollar terms?
On my side, it took me a few months to do various research, and then feed them the pieces. The system cost around $20,000 to build.
When was the project completed?
It was completed in 2007.