What evidence can you share that demonstrates the impact of the engagement?
I only have empirical observations since we don’t keep very detailed measurements. For the two most recent projects, the Inloop engineers were able to process the same or a higher number of story points (the unit by which we measure the volume of development on a particular sprint) per person, than many of our internal engineers. We were provided with senior engineers, but another explanation for this output is that they can really focus. That focused approach for any kind of problem gives them performance benefits.
The typical case is that whatever they contribute to the scope, the work is completely and thoroughly done and doesn’t require many additional comments from the rest of the team during code reviews in a later phase of the project.
The quality of their work is high and many of their engineers are able to not only perform the tasks assigned by the team’s product manager but are also a part of the creative discussions, creating plans for the technical resolution of some issues and the design of certain functionalities. Inloop can offer more than manpower—they’re a strong contributor on our projects.
How did Inloop perform from a project management standpoint?
They’ve provided immediate responses during our planning stages. While I prefer having phone calls, they provide answers to everything we discuss within a couple of hours.
We communicate with the engineers directly using Slack, email, JIRA, and over the phone. If it makes sense, their engineers will also come on site and spend some time with the team.
What did you find most impressive about them?
The history of our collaboration has been very long. The beauty of this company is that not only can they perform the work well, but they can also cover a complete project from the bottom to the top—from design to integration and maintenance.
I’ve never used them for complete project delivery at Avast, but we had this experience with my previous company and not many software houses can do it. Inloop not only offers people that can blend into the customer’s team, but they can also handle complete project delivery equally well.
Are there any areas they could improve?
Do you have any advice for future clients of theirs?
Clients should treat Inloop as a partner from the early stages of the collaboration, not just as an extended capacity provider. The team can be surprising and offer services beyond the original expectations. The more information they’re given, the more they can offer.