“Our final result is concrete proof of a successful and efficient collaboration.”
The client submitted this review online.
Please describe your company and your position there.
I am the CEO of Intorel. We provide monitoring and control software solutions for the telecommunication and satellite industry.
For what projects/services did your company hire INGSOFTWARE?
They needed to fulfill end-client requests and seamlessly integrate new modules into existing software, specifically Visionic, our flagship product.
What were your goals for this project?
We wanted them to build the new module with new web technologies for easy maintenance, modification, and future development. We also wanted to ensure the solution’s stability and reliability as part of an improved UX.
How did you select this vendor?
INGSOFTWARE pitched their competencies and interest at a bilateral meeting with our respective Chambers of Commerce. We saw the potential for a strong partnership for not only development, but also support and advice.
Can you go into detail about the services they provided and the scope of the project?
INGSOFTWARE analyzed our clients' requirements for the new application before outlining a solution. The team then developed a program for easy and efficient management of multiple integrated receiver decoders (IRDs) and transmission chains. They integrated the later into our Visionic product. We sent it to the end-client for beta-testing and review.
What was the team composition?
We worked with one project manager and three developers.
Can you share any information that demonstrates the impact that this project has had on your business?
INGSOFTWARE understood our clients’ requirements and added many valuable improvements such as an enhanced UI. These improvements optimized the app and led to an extended partnership with their team for new products and service. Our final result is concrete proof of a successful and efficient collaboration.
How was project management arranged and how effective was it?
After first connecting over Skype, both development and engineering team have communicated directly with each other. INGSOFTWARE’s team is transparent and fast to answer questions and requests.
What did you find most impressive about this company?
INGSOFTWARE contributed much more than software development; they actively provided advice, new technologies, and additional solutions. Their in-house expertise and adaptability continues to impress us.
Are there any areas where they can improve?
They should continue to invest in employee training while working with other companies to gain experience and knowledge.
"We were impressed with their professional approach and ability to scale.”
The client submitted this review online.
Please describe your company and your position there.
I am the CTO of a company that provides pricing and margin solutions based on distribution data.
For what projects/services did your company hire INGSOFTWARE?
We hired them to upgrade our legacy software, which had serious problems due to poor and inconsistent data entry, bad reporting, bugs, etc. It needed to be upgraded with better software structure and clean code.
What were your goals for this project?
Our goal was to develop a software that would reliably reproduce the functionalities of the older system. We wanted a stable system that would be easy to maintain. In addition, we had a very short timeline.
How did you select this vendor?
They were recommended by our previous vendor. There were other possible vendors, but most of them were disqualified due to inexperience or the estimated total cost. Since the project was such a high priority, it was essential to choose a results-driven partner who could also provide reliable support.
Can you go into detail about the services they provided and the scope of the project?
INGSOFTWARE designed, developed, configured, and launched a new platform for distribution and sales. The solution manages everything: employees, products, prices, discounts, orders, reporting, invoicing, retail, etc.
What was the team composition?
We worked with one project manager (PM) and six developers.
Can you share any information that demonstrates the impact that this project has had on your business?
They quickly stabilized the platform, with most of the bugs and problems resolved within the first few months. A lot of the improvements were suggested by the development team during key sprints. Now, our software is more optimized and automated. It has less errors, provides better reports, and helps us in everyday business. Given how well they performed, we extended our engagement with INGSOFTWARE.
How was project management arranged and how effective was it?
Compared with our previous vendor, their project management was very impressive. There were no delays and all of our deadlines were met. In addition to regular emails, we communicated via Skype and used Jira. They were responsive and highly professional. They also communicated well with our previous PM, which was a big plus.
What did you find most impressive about this company?
We were impressed with their professional approach and ability to scale. They quickly understood the problem and had the technical expertise we needed.
"The level of project management is some of the best—if not the best—I've ever seen."
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I'm the CEO of a technology company that brings performance metrics to youth soccer coaches in the U.S. and abroad.
What challenge were you trying to address with INGSOFTWARE?
We used ING for two projects. We first worked with them to produce an iOS mobile application that communicates with the Beyond Pulse smart belt to capture performance metrics from players. We're currently working on a second project to create a database and improve the coach dashboard.
What was the scope of their involvement?
The hardware is a belt with a sensor module worn on the players' chest just below their breastbone. The module has both a heart rate sensor and an accelerometer to capture data while the player goes through a practice session. At the end of the session, the app sucks up the data from multiple players into a local storage location on the iPhone. We feed that data into a database in the cloud. An API interprets that data and delivers it to the coach dashboard so that it’s represented in a useful way.
What is the team composition?
We have little insight into the team behind the project manager, but I believe there are three developers.
How did you come to work with INGSOFTWARE?
They were recommended to us by the provider of the smart belt hardware.
How much have you invested with them?
We’ve spent about $50,000–$60,000 so far but the whole project will likely be north of $200,000 dollars.
What is the status of this engagement?
We began working with them in August of 2017. It's an ongoing relationship; in fact, it's an increasing relationship.
What evidence can you share that demonstrates the impact of the engagement?
I'm not technical enough to tell you what underlying technology they used, but I know the challenge in dealing with the smart belt was pretty significant. They’ve managed to get the performance metrics to a point where we're happy with the product as are the end users.
How did INGSOFTWARE perform from a project management standpoint?
The biggest strength in working with ING is our project manager, who is one of the one of the best I've ever dealt with. Originally we used just email and Skype to communicate with them. We’ve since begun communicating via Slack and that's working particularly well.
What did you find most impressive about them?
The level of project management is some of the best—if not the best—I've ever seen.
Are there any areas they could improve?
No.
Do you have any advice for potential customers?
Because the project management is so good the onus is on the client to be just as good in order to maximize the relationship.
"The project management was well organized."
The client submitted this review online.
Please describe your company and your position there.
COO of the company, a FinTech corporation in Switzerland, providing innovation to the Investment Banking field.
For what projects/services did your company hire Ingsoftware?
Development of a web platform for financial services
What were your goals for this project?
Digitize and automatize certain processes in the financial field
How did you select this vendor?
We met the company at an event in Switzerland
Describe the project and the services they provided in detail.
Software Architecture, Development etc.. They developed the entire solution according to you requirements.
What was the team composition?
Project manager, project architect, frontend and backend developers
Can you share any information that demonstrates the impact that this project has had on your business?
Core innovation for our business. The company runs on this development.
How was project management arranged and how effective was it?
The project management was well organized. The team was regularly in contact with us providing information on each step of the development and meeting deadlines.
What did you find most impressive about this company?
Technical background for solving complex solutions in corporate finance. Big team of software specialists, mastering all major programming languages
Are there any areas for improvement?
Increasing their already good understanding of business practices
"Their flexibility and adaptability to new situations and environments are impressive."
The client submitted this review online.
Please describe your company and your position there.
I am the Head of Project Management for FINDOLOGIC GmbH in Austria. FINDOLOGIC provides top-notch search and navigation solutions for businesses in eCommerce.
Besides basic search and navigation we are offering frontend implementations, merchandising features and an AI-based shopping assistant. In my position I am responsible for all integrations of our software into our customers' online shops.
For what projects/services did your company hire Ingsoftware?
Projects dealing with challenges related to the integration of our software into online shops.
What were your goals for this project?
Achieve flexibility, scalability, speed and overall good code-quality.
How did you select this vendor?
After some demo projects where finished and reviewed.
Describe the project and the services they provided in detail.
Various Services:
What was the team composition?
Started with 3 (on time&material model). Now 1 dedicated developer.
Can you share any information that demonstrates the impact that this project has had on your business?
INGsoftware has contributed significantly to the success of our integrational business.
How was project management arranged and how effective was it?
Collaboration was handled via Basecamp and Wrike. Communication happened via Skype and Slack. Code-Base is maintained via GitHub.
What did you find most impressive about this company?
Their flexibility and adaptability to new situations and environments are impressive.
Are there any areas for improvement?
Nothing which doesn't come with experience. ;)
The app received positive user feedback for its enhanced performance. INGSOFTWARE has leveraged their expertise to optimize results with innovative improvements. The team’s efficiency, transparency, and adaptability makes them an ideal partner for long-term engagements.