Infinum

Introduce your business and what you do there.
Hrvatska poštanska banka is a bank in Croatia. I’m the head of the direct channels division, which includes digital channels.

What challenge were you trying to address with Infinum?
They’re our mobile app developer.

What was the scope of their involvement?
Infinum developed our Android and iOS banking app from scratch. They handle the ongoing, day-to-day activities regarding the app, including solving any issues.

The app interfaces with other internal systems. It has all the modern features of a banking app, like making transfers and payments, checking services, and using our e-branch. The app is in line with other banking apps on the market.

What is the team composition?
I don’t have insights into what the team size was during the initial development. Currently, we have 3–5 dedicated resources, depending on our budget and project plan. Their relationship manager is our main contact. He relays all our requirements to the developers and analysts.

How did you come to work with Infinum?
Infinum was working with the bank before I came onboard. The app was up and running when I started.

How much have you invested with them?
The cost so far this year is up to $200,000. The total since the bank signed the contract till now is more than $1 million.

What is the status of this engagement?
Infinum had an ongoing contract when I started working at the bank in December 2019. The collaboration is ongoing.

What evidence can you share that demonstrates the impact of the engagement?
Things are going quite well. We’re happy with the relationship and with the day-to-day operational matters. The app has good ratings in both stores.

How did Infinum perform from a project management standpoint?
My team has daily communication with them. We use standard communication and documentation tools as well as create change requests and test scenarios. There’s nothing too advanced.

What did you find most impressive about them?
Infinum has a young responsive team that’s well-equipped for what it does.

Are there any areas they could improve?
There’s always room for improvement, but there’s nothing significant. We can always ask for more developers, lower prices, and better delivery but we’re definitely satisfied with the overall services Infinum provides.

Do you have any advice for future clients of theirs?
They’re a serious company, well-recognized in the Croatian market and outside of it. This is a nice thing for any company that started from scratch. Infinum provides a wide range of services in banking and other industries. As a company, they definitely had a positive trend from the beginning, and they provide high-quality services.  

Introduce your business and what you do there.

I’m the founder of a fashion technology startup.

What challenge were you trying to address with Infinum?

I believe that the future of fashion is made to measure, and with the help of technology, we’ll be able to fit garment patterns automatically for customers. Infinum is helping me develop a manufacturing system that draws custom clothing patterns based on each individual customer’s measurements.

What was the scope of their involvement?

At the beginning of the project, I explained how I envisioned the site and provided written requirements while my partner oversaw the project. From there, Infinum provided product development and code writing services. Based on my specifications, they developed the platform in Python.

What is the team composition?

They had a project manager, one frontend, and one backend developer assigned to my project. I met around five people from their team in total.

How did you come to work with Infinum?

A friend of mine who had worked with Infinum recommended them to me. I considered a few other companies, but they had the best price.

How much have you invested with them?

The cost was around €25,000 (approximately $30,000 USD).

What is the status of this engagement?

I started working with Infinum in March 2020, and they wrapped up the project in July. Now they continue to provide maintenance and updates.

What evidence can you share that demonstrates the impact of the engagement?

The work is still in progress, but I’m happy with the results so far. There hasn’t been anything they can’t do. I’ve tested the system and have been able to fit several women because it works. At the moment, I’m only using it only internally.

How did Infinum perform from a project management standpoint?

They’re quick and they communicate well. They’re using Slack and their own project management system, along with email, phone calls, and video meetings to keep in touch with us. Overall, they’re really nice and I enjoy working with them.

What did you find most impressive about them?

They’re more expensive than other providers, but they’re very professional. I’m happy with Infinum and would recommend them to others.

Are there any areas they could improve?

No. They’re quick with everything I need, and

Do you have any advice for future clients of theirs?

They should be very specific in terms of what they want to get in the end. The more specific the client is, the better the quality of the result will be.

Introduce your business and what you do there.

I’m the CEO and founder of a creative film technology company. We focus on improving the creative workflows in film, television, and theatre.

What challenge were you trying to address with Infinum?

We brought them on to develop our web app.

What was the scope of their involvement?

We’ve done all of the design for the web application. Infinum implements it and builds the solution. Our team works with them on a constant basis for the web app and continual improvements to the product. Their team also built our marketing site and helps with its web design from time to time. They’re handling everything from concept to build. The site is on WordPress.

What is the team composition?

For the web app, we have three individuals working on it. On the marketing site side, there are an additional three people.

How did you come to work with Infinum?

Infinum is based in Croatia. I have a friend who lives there and recommended Infinum and a couple of other agencies. We interviewed all of them, and they created proposals. Ultimately, we went with Infinum.

How much have you invested with them?

We’ve invested somewhere between $200,000–$1 million.

What is the status of this engagement?

Our ongoing engagement started around April 2018.

What evidence can you share that demonstrates the impact of the engagement?

Without the web app they’ve created, we couldn’t have a viable product. We’ve seen usage grow from zero to lots because of Infinum’s work. They’ve developed a beautiful and functional website. That has allowed us to explain our product better and get more leads.

How did Infinum perform from a project management standpoint?

They have their own in-house development tool. We also have a dedicated project manager who we talk to weekly. They help with the weekly sprints.

What did you find most impressive about them?

Infinum is very attentive. Their team gets the job done and is collaborative throughout the entire process.

Are there any areas they could improve?

Sometimes, it takes a little while to find the right people for their team. Infinum would find developers, and I had to be more diligent about communicating when somebody wasn’t quite working so we could form the team that was appropriate for us.

It’d be great if they had come up with that on their own. That happened long ago in the past. We’ve had a great number of years with Infinum now. There are natural growing pains in the beginning.

Do you have any advice for potential customers?

Be diligent about making sure you have the team that’s going to get it done for you. Do this within the first couple of months and be open about communicating with Infinum when you feel there are issues. Their team is very receptive to that.

Introduce your business and what you do there.

I’m the head of product for Repsly. We’re a software company that provides a retail execution platform. Retail execution is essentially merchandizing and field sales. Large food and consume products brands use us when they send their teams into retail stores to merchandize their products. We’re the platform that they run on — a mobile app and a web app that they use to execute these field programs. We have about 800 customers around the world in 80 different countries using our product.

What challenge were you trying to address with Infinum?

We were looking for a partner to run our UX design process and wanted someone that was experienced working with our kind of applications.

What was the scope of their involvement?

Infinum offers many design services, but we’re a product company, so they’re providing us with access to UX design leaders and designers to join our team and build our product.
We’re going through a design update for our web application, and they led the whole workshop and kickoff of that project. They’ve been working with us directly on the design and implementation for a year now.
The project started with rethinking the product. We last did a redesign 4–5 years ago, and the website was great for the time, but our business transformed, and we went from serving very small customers with 5–10 users to large, global teams with hundreds or even thousands of people in the field. That level of business application requires a different UX, and its users expect different things out of their applications. Infinum’s team led the process of rethinking our application in light of our larger corporate clients.
Specifically, they helped us prioritize our personas and home in on who we were designing for. Then, they helped us workshop how we prioritize the roadmap on design, and worked with us through the design process, from concept to wireframe to actual UX design. They also interacted directly with our development teams to implement and deploy.
In this case, they designed for iOS and web, using a lot of core support technology. They had a project management system, Productive, that we found to be very useful. They work a lot with some good design collaboration tools. For example, we’re working with both Figma and Miro — we’re doing workshops on these platforms. We can whiteboard designs and concepts and work through different exercises to extract requirements and priorities, and then share them with the developers.

What was the team composition?

We’ve worked with 5–6 people at Infinum over the years, including project managers, senior designers, mobile designers, web designers, etc.

How did you come to work with Infinum?

We connected with Infinum, because we were founded in Zagreb, which is where they’re located. They had the capacity to bring multiple different skill sets into the UX design process, and they were located close to our development team, which is also in Zagreb. They didn’t just have the technical skills of mobile and web apps, but they knew how to run the design process. We interviewed multiple firms and felt that Infinum was the right choice for us.

We had a set of objectives in mind and set that up against potential firms in the region. We interviewed each company for their proposal, and Infinum stood out in several ways. First, this is the type of project they normally do. They have a number of other clients that look like us. Additionally, the type of people they hire suited us. They have teams of designers that collaborate with each other, so we weren’t just getting the people on our team, but we were also going to benefit from the whole company. That was a big differentiator.

How much have you invested with them?

We’ve spent less than $200,000 so far.

What is the status of this engagement?

We’ve been working together since January 2020.

What evidence can you share that demonstrates the impact of the engagement?

We’re about to launch our new UX, and that’s where the proof will come into play. We’re instrumenting our system to detect usability patterns with the new designs, and once I have those statistics, we’ll be able to compare user behavior between the new system and the old one.

How did Infinum perform from a project management standpoint?

They use a project management tool called Productive, which has been super helpful. We use it as a scrum system — there is a backlog and then things that are active in the current sprint. They also use it for their billing system.

The most important thing was the cadence Infinum set up with us on weekly synchronization with me. This lets me know what’s happening on the ground level of each project. We meet weekly to do a recap and some reprioritization on the plan. They’re very agile and able to respond to changing needs.

What did you find most impressive about them?

First, speaking as a software company, Infinum understands the software business, whereas other providers we talked to had marketing-type design skills. Infinum knows how to make products. Second, their breadth of experience stands out. They have a great team of in-house designers. We don’t just have one designer. Third, they’re a great cultural fit with us. Because we’re embedding them with our team, they understand agile systems and they share our values in terms of creating greater customer experiences and adopting best practices. The transition to start working with them was very smooth.

Are there any areas they could improve?

Nothing immediately comes to mind. We hired them specifically because they’re based in Zagreb, like our development office. This was intentional, as we wanted them to be in the same time zone as the team doing the implementation work. Selfishly, I’d love to have more time overlap to spend with them, but because they’re six hours ahead of me, there’s no way for me to be more available to them. That’s not their fault, however.

Do you have any advice for potential customers?

Look to align with them on your project and their experience. Can they show you examples that relate to your work? Ask them how they’ll find out what your design objectives are. Learn about their process to extract user requirements and design requirements. They did a great job of articulating their process to us.

Additionally, look for a cultural fit between how you and they think about products. Early on, we had them do an evaluation about what they thought about our initial product. They found all the items we’d highlighted to address, in addition to a bunch of other issues that totally made sense.

Introduce your business and what you do there.

We’re a small startup focused on developing immunotherapy for cancer.

What challenge were you trying to address with Infinum?

We needed the help of a company that could redo our site completely. Prior to hiring a web development company, we were using Wix. There were some limitations with what we could do with our website on our own, and the platform needed to be faster. We also wanted to create different versions of our site for our international work.

What was the scope of their involvement?

The project is rather large. Our existing website was about 10 pages, but they had to completely redo it from scratch. Initially, the project started with three phases, involving the US, Polish, Israeli, and Turkish websites. During each phase, we would launch new pages to our site. They’ve held our hands and provide direction through the process. We didn’t have an IT department or a brand guide for them to follow, so they created branding elements for us. That included the color scheme and font kit. 

After creating the website, they even helped with onboarding. We’re now using WordPress, so they trained me on the platform so I can maintain the site as we move forward. They also did DNS management, which wasn’t initially in our quote. They asked if we needed help there, and the answer was yes. 

What is the team composition?

Our project manager was the main point of contact, but I had weekly calls with him and the entire design and development team. It was interactive that way. The development team came to me directly with questions, but I mostly spoke with the project manager. 

How did you come to work with Infinum?

We did a lot of Google searching and found several vendor options. In their proposal to us, they were very thorough in identifying our business problems and defining what they thought we needed. They also answered plenty of questions about what technologies would be used and what platforms we would have to implement to make the process work.   

What is the status of this engagement?

We’ve been working with them since August 2020.

What evidence can you share that demonstrates the impact of the engagement?

The website is functioning much faster, so they’ve met all the needs we were hoping to achieve so far.  

How did Infinum perform from a project management standpoint?

They’re easy to work with and communicate great. They never left out a single detail in our updates. Using Productive, I can monitor their progress. They also send detailed invoices and updates. We’ve only missed one deadline, and it was for a justifiable reason.

What did you find most impressive about them?

Their communication skills were amazing, which helped us through the process. They track their progress effectively as well. 

Are there any areas they could improve?

Nothing comes to mind.  

Do you have any advice for potential customers?

Our biggest issue was not having content prepped for them on our end. Make sure you provide them realistic deadlines to accommodate any potential delays.

Introduce your business and what you do there.

I’m one of the co-founders of a group that created a healthcare app called AIdentyfy. The app uses machine learning tools to identify implants from x-rays for preoperative surgical planning.

What challenge were you trying to address with Infinum?

My group conducts a lot of machine learning-based programming and research, and we needed a way to package this on a mobile platform.

What was the scope of their involvement?

Infinum was able to implement our machine learning model into an iOS app that is HIPAA-compliant. 

The app has a case-planning feature, so the surgeon or their team can input patient information and also store patient radiographic images. The automated implant identification feature works off of those stored images. If the surgeon wants to know which implant the patient has based on their x-ray, they no longer need to reach out to the patient’s former surgeon or try to get outside hospital records; instead, they can just take a picture, and the app’s recognition functionality identifies which company made that implant. This allows the surgeon to have the right equipment available.

What is the team composition?

We worked with a project manager as well as developers and designers.

How did you come to work with Infinum?

I did a Google search and found Infinum on Clutch. After interviewing a couple of software firms that seemed to be in line with what we were looking for, we reached out to Infinum. I liked their team — they had a good vibe about them. They also had someone on the team with machine learning expertise, so it seemed like the right fit.

How much have you invested with them?

We spent $50,000–$100,000.

What is the status of this engagement?

Our work together began in early 2019, and it ended in late 2020.

What evidence can you share that demonstrates the impact of the engagement?

We looked at the number of user downloads as well as feedback in the App Store to measure functionality. I looked at comments from my co-workers and people I don’t know who downloaded the app. I considered feedback on how ergonomic the app was to use for older surgeons who aren’t very tech-savvy.

How did Infinum perform from a project management standpoint?

They were very good and responsive. Most of our communication was through Slack, and it was very easy to get in touch with them. 

What did you find most impressive about them?

I thought they were very professional. They were constantly asking questions and trying to pinpoint what we needed and in what form. They tried to see what would be helpful from a healthcare provider standpoint.

My team has a lot of coding experience, and we did a lot of the machine learning backend work. Even from a technical standpoint, Infinum’s expertise was up to snuff. We didn’t have to wait for them to catch up or anything.

Are there any areas they could improve?

I believe they only had one machine learning person. There were times when he was occupied with other projects, so my team handled some of the technical troubleshooting. It would’ve been nice if they had someone from their end to help with that. That would be my only criticism.

Any advice for potential customers?

They’re very detail-oriented, so be prepared with the exact product or specifications that you need. They can run on very little instruction or feedback, but I think it behooves the client to be specific and provide a lot of feedback in order to get exactly what you want out of them.

Introduce your business and what you do there.

I’m a product manager and UX lead for a UX design firm.

What challenge were you trying to address with Infinum?

One of my clients is building a healthcare mobile app with the goal of improving patient care quality. This project will also have a companion website for support. We brought on Infinum to help us build those solutions. 

What was the scope of their involvement? 

Infinum is developing a set of iOS and Android apps that will improve the quality of care for patients. At the kick-off, we had a very specific list of requirements organized in a spreadsheet, including rough wireframes. We then worked with them through an exploration phase, design phase, and UX and testing phase. Now, they’re developing the apps in Flutter, and we’ll go into beta testing soon. They’re also doing full stack development for our WordPress site

What is the team composition? 

I work with a project manager and a design lead, but other people have filled in whenever we’ve needed to increase their bandwidth. Overall, it’s been about 10 people. 

How did you come to work with Infinum?

I learned about Infinum through a US developer that I’d worked with.

How much have you invested with them?

We’ve spent in the range of $75,000–$125,000.

What is the status of this engagement?

The project started in April 2020, and we have a target end date of December 2020.

What evidence can you share that demonstrates the impact of the engagement?

Infinum is a great partner that knows how to evolve our UX designs to be more user-centric. The team is nimble, too. Every project I’ve been involved with usually has a mid-stream change that we all have to deal with. Infinum has been good about absorbing those changes, responding quickly without impacting the budget significantly.

How did Infinum perform from a project management standpoint?

The project management is very strong. They have a sophisticated, homegrown project management tool that helps ensure good communication.

At some points, a few of their members have been pulled into other projects, but that has never been a concern for us. I’ve never felt like the project was not moving because of how responsive they are.

What did you find most impressive about them?

Their strength lies in their holistic approach. When we need them, they have the bandwidth to pull in someone for usability testing or bring on an additional resource for QA.

Are there any areas they could improve?

There have been times when I’ve felt like I needed to give individuals a nudge to keep them responsive about feedback or answers. But, when I do, they hear me. So, I don’t have an overriding concern about it. 

Do you have any advice for potential customers?

Try to be as user-centric and buttoned-up as they are. You’ll get the most out of the experience if you stay on top of your project.

Introduce your business and what you do there.

I’m the head of software for a biotechnology company.

What challenge were you trying to address with Infinum?

We wanted to build an MVP of an Android app to support our system and reach our end clients.

What was the scope of their involvement?

We provided them with a set of requirements. Infinum continues to develop our Android platform using Kotlin.

What is the team composition?

We work with about five people from the Infinum team.

How did you come to work with Infinum?

I knew of the company and that their team was made up of good developers who produced high-quality work. I emailed them, and they provided assistance on short notice to help us get started.

What is the status of this engagement?

Our ongoing partnership began in May 2020.

What evidence can you share that demonstrates the impact of the engagement? 

They provided a professional end case. When we raise complaints, they quickly respond and fix the issue. We enjoy working with them.

How did Infinum perform from a project management standpoint?

Infinum provides a project manager who works part-time and handles the financial aspects of the project such as billing. We have smooth cooperation.

What did you find most impressive about them?

Infinum has a good balance of different expertise within the company. They also assign senior developers to oversee less-experienced developers, which is a good thing.

Are there any areas they could improve?

No, nothing comes to mind.

Do you have any advice for potential customers?

I don’t have any specific advice.

Introduce your business and what you do there.

I’m a CIO for an automobile club. We provide roadside assistance, as well as some other services, such as driver examinations.

What challenge were you trying to address with Infinum?

There are three portions of the driver examinations: theory, emergency roadside medical assistance, and the practical driving exam. We needed a mobile app for our examiners to input all the data.

What was the scope of their involvement?

They worked with us to create an Android mobile app. It is for our official examiners' internal use and allows them to input data for all three parts of the test. For the driving test, they connect to the vehicle’s GPS for location and time tracking. 

The examiner marks any mistakes made during the exam, and the app marks the time, GPS location, current speed, and any other relevant information surrounding the mistake. Based on the number of mistakes, the driver passes or fails that portion of the test.

All of the data related to the exam is combined in the app. If the driver passed, we upload results for the Ministry of Interior, and the driver can go to their nearest office to get their license.

What is the team composition?

The project manager is my primary point of contact. He oversees the team, which includes a UX/UI designer, developers, and testers.

How did you come to work with Infinum?

We’ve been working with them for nearly a decade. They are our dedicated mobile app design and development partners. 

What is the status of this engagement?

We began working on this project around October 2017, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

We’re very satisfied with their work. They’re very dedicated to producing quality designs. The designers tailor-make each screen for the appropriate business flow. As a result, the UI/UX matches our process very closely. That also makes it easier for their developers to implement everything.

How did Infinum perform from a project management standpoint?

The project manager does a very good job. They invested in outlining the project's schedule and sticking to the timeline.

Their communication is good. We mostly use Slack and a product management platform that they developed to communicate. 

What did you find most impressive about them?

Their dedication to perfecting the UI/UX sets them apart from others I’ve worked with in the past. 

Are there any areas they could improve?

They've grown a lot since we began our engagement, and it takes longer to achieve goals now. They're more formal as well. 

Do you have any advice for potential customers?

Spend as much time as possible completing design before diving into coding.

Introduce your business and what you do there.

I’m the founder and CEO of a smart music app startup that offers a personalized and simpler music platform for users.

What challenge were you trying to address with Infinum?

We were looking for a skeleton on which to develop our iOS app with Swift. We also wanted a strong architecture off of which we could build.

What was the scope of their involvement?

They developed the iOS application, providing a foundation that we could work from. We worked with them because there were parts of the app that we needed to develop ourselves. 

What is the team composition?

We had a developer, a project manager, and one main point of contact working with us.

What is the status of this engagement?

We worked with Infinum from May–August 2018.

What evidence can you share that demonstrates the impact of the engagement? 

Infinum did a great job of creating the architecture we were looking for. It was a great experience. Our developer was smart and kind and was willing to work with us to offer the best possible experience. Overall, they executed perfectly, and we were really happy with the work the team did.

How did Infinum perform from a project management standpoint?

The team did a fantastic job of keeping in touch and communicating with us about the work and deadlines. Infinum worked collaboratively to deliver products in a timely manner and within the deadlines. Additionally, they were willing to be adaptable and flexible, being open to changes and offering us the best solutions. 

What did you find most impressive about them?

Infinum was very easy to communicate with. The team was quick to understand exactly what we wanted, so we didn’t have a hard time explaining to them what needed to be done, which was incredibly helpful. On top of that, they have passion and stamina.

Are there any areas they could improve?

The cost could’ve been a bit more practical, given that we are a startup. They were on the higher side of our budget.