Infinum

What evidence can you share that demonstrates the impact of the engagement?

The software is still in private beta right now so we don't have metrics for the reception within the market. We wouldn’t have been able to get the product built and to this point without Infinum’s support. The quality of their work has been quite high. As far as any problems that have come up during development, they've been very responsive in working to continually improve the software over the course of the project.

How did Infinum perform from a project management standpoint?

They initially had a project manager coordinating with us. We ended up integrating the engineers directly into our team, so we didn't use their project management for the bulk of the project.

What did you find most impressive about them?

They were able to understand and adapt to our engineering style and project requirements very quickly. That was crucial to us all being able to work together as one team.

Are there any areas they could improve?

Not really. The biggest challenge we had was trying to coordinate the product across four time zones.

Do you have any advice for potential customers?

Be very clear about the scope and requirements of what you're looking to build. Then, communicate continually throughout the project about whether or not you feel the work is heading towards that goal.

What evidence can you share that demonstrates the impact of the engagement?

I've worked with remote teams for five years and Infinum is one of the best I've ever seen. Their quality of work was very high and they’re proactive with solutions. They had a very hard job to complete within a very short time period. The team is really good at thinking like a startup, which worked out well for us.

Usually, I prefer to build my own team of remote contractors rather than using an agency. While many agencies limit your choices, it was quite different with Infinum. They were clear and upfront about what resources we were getting and why and offered us options, which was really nice. The iOS engineer is very experienced even though they didn't market it that way. They were very humble. Many things we do are quite complicated and they performed well with a fast turnaround time.

How did Infinum perform from a project management standpoint?

I really like their system. All of their iOS engineers sit together and all of their JavaScript engineers sit together, so they can meet to plan work in separate project rooms. When they're actually working on development, they’re surrounded by experts who can help. For communication, we use Slack. We had two joint channels for project and development.

They also use a proprietary tool called Productive. It's perfect for working with an agency. Not only does it create normal tickets, but it also tracks time, which can be viewed in monetary form. It shows the cost of each ticket and how much work is done each week. This system has made it really easy to plan our finances.

What did you find most impressive about them?

Their ability to accommodate smaller-style, startup thinking was excellent. Many agencies assign a project manager who requires detailed definition and adds excess layers of complexity. With Infinum, we could make many decisions within one day. They are totally fine working with that ambiguity and are consistently able to wing it. That was something we really wanted and they definitely delivered.

Are there any areas they could improve?

I'm quite a critical person and I really can’t think of anything. I'm really happy, even with the project management. Usually, agencies will really grift you on that side, pricewise. The bill was tiny, which is great because we still felt like everything was managed and taken care of. It was a good experience.

What evidence can you share that demonstrates the impact of the engagement?

The quality of work has been very good, and Infinum reacted quickly to any bugs we identified. The website looks nice and responds well. I do have Google Analytics data, but it’s not really relevant since the new website has only been online for two weeks.

How did Infinum perform from a project management standpoint?

The communication style is professional but also informal, which suits us since our internal team is younger. We’ve used InVision and Slack for the collaboration, communicating twice a day at times and never less than twice a week.

What did you find most impressive about them?

They’ve developed everything we imagined, which is impressive from a personal and professional point of view.

Are there any areas they could improve?

They could improve their design capabilities. The designer who worked with us was very young, so it’s possible that he simply didn’t have enough experience yet. However, he did a good job.

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We think that, at the moment, there is no better product on the market than ours, for this area.

Infinum adapted to our way of working, which was an important factor for us. We didn't know the company and didn't do a lot of research around it. The development was much more complex than anticipated. We estimated that we'd be spending around €200,000 for the apps, but Infinum came up with many new ideas which we adopted. I am thankful to Infinum for this, as it would have been possible to develop our product for 30% of our cost, but not with the same level of quality and at the same speed. Speed was crucial for us, since we developed a sophisticated product in a short time, from scratch.

How did Infinum perform from a project management standpoint?

We decided to put project management in Infinum's hands. The timeframes we agreed upon contractually came with penalties if Infinum did not meet our deadline. Infinum finished the work without any issues. Infinum has a huge team, and they were able to use additional resources in order to speed up the project if needed.

What did you find most impressive about Infinum?

I appreciated the level of optimization and quality assurance provided by Infinum. Infinum optimized our product for less processing and power consumption and had excellent quality assurance protocols in place. We don't have the in-house capacity for testing our product, so we expected this from Infinum since day one. Infinum took the task very seriously.

Are there any areas Infinum could improve?

We haven't touched very deeply yet on the marketing features which are to be implemented in the apps, so I can't comment in that area. Still, based on the good experience I've had with Infinum until now, I can assume that the development of these features will run well. We needed to have a firm grounding before building additional features, but we will enter a new era with Infinum.