Infinity Group

Please describe your company and your position there.

I am Revenue Directors responsible for Sales, including e-Commerce sales

For what projects/services did your company hire Infinity Group, and what were your goals?

We grew Domino’s Pizza busines from 0 to 69 stores having custom-made CMS. Aiming to double number of stores shortly we were looking for new CMS to be licensed and with good value for money to drive financial return and boost innovation culture. Considering few licensed CMS-es we decided to partner with Kentico via Infinity Group

How did you select this vendor and what were the deciding factors?

Standard tender process supported and supervised by 3rd Party e-Commerce consulting company to maximise chance to pick up right software and right partner.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

1. Provision of SLA service
2. Pre-implementation analysis:
   1. Discovery Workshop
   2. Project concept
   3. Implementation plan
3. License for Kentico system
4. Design and functional analysis
5. Technical design
   1. Logical and physical architecture design
   2. Data migration plan and model
   3. Data model in Kentico CMS
6. Environment configuration and CMS system installation
7. Development of HTML templates and implementation of HTML templates
8. Posting and migration of content from the Current Website
9. eCommerce application (pizza creator, shopping cart and promotions, menu and promotions)
10. Implementation of Kentico CMS (management of sites, translations, content, settings, promotions / discounts)
11. Middleware for Omnichannel API - offer and orders:
    1. import and parse data from Domino’s internal system
    2. saving into CMS structure
    3. integration with Domino’s internal system
    4. automatic synchronization mechanism
    5. import of street data, mapping of premises to address
12. Omnichannel API:
    1. preparation of methods to send orders from different sales channels
    2. configurator, wizard, promotions, price calculation
    3. purchase process:
       1. order basket handling
       2. updating of order statuses
       3. archiving and anonymizing data
       4. consent management
13. Integrations:
    1. Domino’s internal sytem
    2. PayU payment system
14. Implementation of the Application in a test environment;
15. UAT (User Acceptance Test) and transfer of the Products, including the Application, to the production environment of the Ordering Party.
16. Preparation and submission of documentation to the Ordering Party
17. Providing training courses
18. performing additional elements

How many people from the vendor's team worked with you, and what were their positions?

The positions within the team included, among others:

• project managers
• UX designers
• business analysts
• back-end team leader and back-end developers
• front-end team leader and front-end developers
• Kentico content editors
• web analyst
• marketing automation expert
• administrator
• testers

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We won Ketico Site of the Year 2020.

Describe their project management style, including communication tools and timeliness.

The workflow was effective with great project management, an effective communication plan, and precise sprint planning. Communication between the members of individual teams on the part of VUE and Infinity Group was also possible and very efficient.

What did you find most impressive or unique about this company?

They had a very pragmatic approach.

Are there any areas for improvement or something they could have done differently?

I should do it 3 year earlier.

Please describe your company and your position there.

I am Country Manager AnyPark, and I'm responsible for the marketing and business management of the company for the Polish market. The AnyPark mobile application is a simple and convenient way to park without using a parking meter or downloading tickets from the entrance terminal. It is also a solution that allows you to use a car wash just as quickly. The application is free, but it is possible to extend it to the premium version and use additional, extensive functionalities. AnyPark mobile application is an upgraded version of Pango application

For what projects/services did your company hire Infinity Group, and what were your goals?

• To develop, manage and support a dedicated reporting platform based on the CoreIG.
• To develop new features of Pango platform
• To develop mobile app AnyPark

We still develop our product in cooperation with Infinity Group

How did you select this vendor and what were the deciding factors?

We chose Infinity Group through the RFP process. The decisive factors were:

• The extensive experience in our technology.
• The proposed detailed vision of the project implementation.
• A flexible approach to cooperation.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The critical project was to create a dedicated reporting platform based on the CoreIG system with simultaneous analysis of the current solution and the system. The main stages of the project included:

1. Discovery Phase.

• analysis of business processes, technology, challenges, and objectives of the project
• functional analysis
• technical analysis
• project documentation

2. Solution Design

• concept of implementation
• technology design (logical architecture, physical architecture)
• project plan and set-up

3. Implementation

• implementation based on CoreIG and .NET Core
• frontend and back-end development
• production database integration (read-only)

4. Support & Maintenance

• dedicated support and development team
• technical maintenance

How many people from the vendor's team worked with you, and what were their positions?

We worked with 4 people from Infinity Group:

• project manager/product owner
• back-end team leader
• back-end developer
• qa

We collaborated closely, with direct contact.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The new reporting system brought results in broad aspects. Some of the outcomes include:

• faster report generation and sending to dedicated clients (thanks to the automation process, which was manual before)
• better data validation based on the provided tool, which gave a possibility to verify very quickly necessary data

Describe their project management style, including communication tools and timeliness.

The workflow is very efficient. We work in Kanban with daily prioritization. Communication is clear, and the work is well planned and implemented.

What did you find most impressive or unique about this company?

A big advantage that we can attribute to the cooperation with infinity Group is their flexibility and quick response time in situations that require it. They have very good project management and organizational skills that deserve recognition. As part of the cooperation, Infinity was not limited to implementing commissioned works but also actively proposed new solutions.

Are there any areas for improvement or something they could have done differently?

None

Please describe your company and your position there.

My position is Group Lead of Digital Product, responsible for the delivery of the group's digital product strategy in cooperation with territories (UK, Germany, Poland, Italy, Holland).

Vue International is one of the world's leading cinema operators, managing the most respected brands in major European markets and Taiwan, spanning ten countries, 282 cities, and 2,407 screens.

The group has leading positions in the United Kingdom, Ireland, Germany, Denmark, Netherlands, Italy, Poland, Latvia, Lithuania, and Taiwan. Vue International mission is to deliver a premium out-of-home entertainment experience by combining the best content, with the best technology in the best environment.

For what projects/services did your company hire Infinity Group, and what were your goals?

To develop, manage and support a cohesive web and e-commerce platform based on the Sitecore Experience Platform for five European markets (Poland, Germany, Italy, Lithuania, Latvia). On top of that, mobile app development was an additional project.

How did you select this vendor and what were the deciding factors?

This vendor was chosen through a tendering process based on Sitecore experience, reasonable pricing, and attractive delivery times. In addition, the company was supportive in developing the vision of the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The key project was the development of a cohesive web and e-commerce platform based on the Sitecore Experience Platform for five European markets.

Sitecore implementation within all countries based on: common interface aligned with group's guidelines implemented within all territories one common Sitecore code repository separate code development for each of the country integration with different ticketing systems (Vista, Eurobilet, Crea) post-implementation support and SLA

The main stages of the project included:

Discovery Phase covering: analysis of business processes, challenges, and objectives business leaders workshops functional and technological analysis project definition and RAID analysis within the defined project scope.

1. Solution Design project setup UX/UI design based on group's guidelines technological design (logical architecture, physical architecture, data model, and migration plan).
2. Implementation comprehensive implementation of the proposed solution Sitecore frontend and backend development custom e-commerce platform development integrations (ticketing systems, transactions, movies system, payments, CRM) functional and security tests documentation, manuals, and training.
3. Support & Maintenance dedicated support, development, and bug-fixing teams technical maintenance content management web analytics and conversion optimization monitoring, analyzing, and reporting of online performance indicators SLA.
4. Customer Value Management e-sales conversion optimization customer lifetime value-maximizing = optimization based on 360-degree customer view and analytics data strategy and clients' profiling Single Customer View approach thanks to master customer database development.

How many people from the vendor's team worked with you, and what were their positions?

The number of resources varied depending on the project stage. In the peak moments, the Infinity Group project and support team consisted of 25 dedicated people. The number of resources varied depending on the project stage. In the peak moments, the Infinity Group project and support team consisted of 25 dedicated people.

The positions within the team included, among others:

• project manager
• UX designer
• UI designers
• back-end team leader and Sitecore back-end developers
• front-end team leader and Sitecore front-end developers
• Sitecore content editors
• web analyst
• marketing automation expert.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The effects of cooperation and implemented projects include: Faster development across territories thanks to one common code repository (i.e., Sitecore components re-usage) Conversion increase within the online booking process Increased traffic with less IT infrastructure that is more efficient Single Customer View thanks to Master Customer Record Database

Describe their project management style, including communication tools and timeliness.

The workflow was effective with great project management, an effective communication plan, and precise sprint planning. Communication between the members of individual teams on the part of VUE and Infinity Group was also possible and very efficient.

What did you find most impressive or unique about this company?

All commissioned works were carried out with due diligence, professionally within the assumed timeline. The works executed by Infinity Group were performed with the focus on providing the best quality services and products.

Are there any areas for improvement or something they could have done differently?

I don't know what they could do better. I worked perfectly with them

Please describe your company and your position there.

My position is Digital Project Senior Manager and I'm responsible for the development and maintenance of Canal+ Polska main website. Canal + Polska is a leading publisher and broadcaster of premium segment television channels as well as an aggregator and the second-largest distributor of pay-TV packages in Poland. In May 2020, CANAL+ Polska launched CANAL+ online, an innovative service designed to meet the growing demand for non-linear programming.

The service offers access to linear channels and on-demand programming such as films, TV series, sports events, lifestyle, and programming content for children.

For what projects/services did your company hire Infinity Group, and what were your goals?

As an initial project, Infinity Group was responsible for:

• the process of taking over and transferring the https://pl.canalplus.com/ website from another supplier
• its maintenance, support, and development.

The further development of cooperation included:

• Sitecore platform upgrade -vsimultaneous refactoring of the entire website code (both frontend and backend)
• enabling the use and development of marketing automation and personalization strategy and functionalities (within the Sitecore platform).

How did you select this vendor and what were the deciding factors?

We chose Infinity Group through the RFP process. The decisive factors were the extensive experience in Sitecore projects, the proposed detailed vision of the project implementation, and a flexible approach to cooperation.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The key project was a comprehensive change of the main pl.canalplus.com website based on the Sitecore platform with simultaneous preparation for the Sitecore upgrade. The main stages of the project included:

1. Discovery Phase. - analysis of business processes, technology, challenges, and objectives of the project - functional analysis - technical analysis - project documentation - workshops
2. Solution Design - concept of implementation - technology design (logical architecture, physical architecture) - project plan and set-up
3. Implementation - implementation based on Sitecore (v.9.1) - Sitecore frontend and backend development - frontend code refactoring - SEO optimization - WCAG optimization - modules management with Experience Editor - content migration - HTML, functional and performance tests
4. Support & Maintenance - dedicated support and development team - technical maintenance - content management - web analytics and marketing automation - SLA

How many people from the vendor's team worked with you, and what were their positions?

The whole Infinity Group project and support team consists of 20 dedicated people. The resources from Vendor's team that collaborated most closely (with direct contact are):

• project manager - back-end team leader
• front-end team leader
• Sitecore content manager
• web analyst
• marketing automation expert.

On the other hand, at the "daily" meetings, I had the opportunity to meet most of the working team.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The new website brought results in broad aspects. Some of the outcomes include: - the modularity of the website (re-usability of elements) which increases efficient content updating (more effective editorial work) and faster time-to-market of new solutions - SEO optimization - technical readiness for personalization - readiness for content profiling and user segmentation.

Describe their project management style, including communication tools and timeliness.

The workflow is very efficient. We work in 2-week sprints with daily meetings. Communication is clear, the work is well planned and implemented.

What did you find most impressive or unique about this company?

A big advantage that we can attribute to them is their flexibility and quick response time when in need. Very good project management and organizational skills also deserve recognition. As part of the cooperation, Infinity was not limited to the implementation of commissioned works, but also actively proposed new solutions.

Are there any areas for improvement or something they could have done differently?

Nothing comes to mind.

Please describe your company and your position there.

My position is Lead Content Manager, responsible for the leading a team of writers and overseeing content creation for the company's website. Researching and sourcing content for the company's website. SSAB is a highly-specialized global steel company with a global reach.

Its development is determined by close relationships with customers. SSAB develops high-strength steels and provides services that ensure greater efficiency and sustainability. The company is a leading international producer of advanced high-strength steels (AHSS) and quenched and quenched steels (Q&T) in the form of strips, sheets and pipes, as well as solutions for the construction industry.

SSAB's steels and services help make the end products lighter and increase their strength and durability. SSAB owns globally recognized brands i.e. Hardox, Strenx, GreenCoat, Armox.

For what projects/services did your company hire Infinity Group?

Ecosystem content management SSAB service in 25 countries, based on the Sitecore platform Infinity Group provides a dedicated team of Sitecore editors to ensure continuous and consistent content management within a global website in 25 languages, managed by multiple markets, serving the main brand and multiple product brands.

How did you select this vendor and what were the deciding factors?

Infinity Group was chosen due to the knowledge of the Sitecore environement and the experienced editorial team dedicated to servicing our company.

Describe the project in detail and walk through the stages of the project.

We provide a dedicated team of Sitecore editors that cover essential content management tasks on daily basis:

• Placing the content in Sitecore in accordance with the common procedures
• Taking care of the text and video content in all language versions
• Publishing and editing content across 3 steel divisions (SSAB Special Steels, Europe, Americas) and 2 subsidiaries (Tibnor and Ruukki Construction)
• General conceptual and graphic works
• Trainings for and with SSAB team

How many resources from the vendor's team worked with you, and what were their positions?

The number of resources from the vendor's Content Team was between 4 and 8 dedicated people.

Can you share any outcomes from the project that demonstrate progress or success?

The main affects of cooperation are connected with rapid implementation of content-related changes - on several dozen international markets, for various brands related to SSAB. In accordance with the official guidelines.

How effective was the workflow between your team and theirs?

The workflow is very good. We created a communication space based on Jira environment where SSAB Team and Infinity Group Team can cooperate, establish current activities.

What did you find most impressive or unique about this company?

The team quickly became a part of SSAB - they understand the company's needs and the goals set by various brands within our company. They are professionals who help us in the daily work on the global website.

Are there any areas for improvement or something they could have done differently?

All work in a perfect way.

Please describe your company and your position there.

I am Digital Manager at Bayer. I am responsible for coordinating digital activities on the following markets: Poland, Lithuania, Latvia, Estonia, the Czech Republic and Slovakia. Bayer is a global Life Science company with core competencies in the areas of health care and agriculture.

One of Bayer’s branch is Agro Bayer that produces plant health products. Bayer is the world's most important supplier of products for the cultivation of potatoes, rapeseed, beetroot, grain and more.

For what projects/services did your company hire Infinity Group, and what were your goals?

We started our cooperation in 2018 with the implementation of the new agro.bayer.com.pl website. At that time, we were looking for a solution to two main problems:

1. To manage a platform thart allows integration with third-party applications and manage large number of products.
2. To develop a platform based on CMS that gives the possibility of quick conversion to other language versions within other global markets.

How did you select this vendor and what were the deciding factors?

In the process of selecting the vendor, Infinity Group presented the best implementation concept, the fastest delivery time at the best price. The extensive experience of the Infinity Group in the implementation of Sitecore projects was also important factor.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Scope of work (first stage):

1. Workshops
2. Conceptual Design: a. UX b. Graphic Design
3. Functional analysis
4. Technical analysis: a. logical architecture, b. data model,
5. Implementation of the site in the Sitecore Experience Platform v 8.2 (frontend and backend development)
6. Integration with applications from external Bayer suppliers
7. Content migration
8. QA support (including test automation)
9. CMS users trainings

Now we have dedicated support and development team, including:

• Business analyst
• UX and Graphic Designer,
• Frontend Sitecore developers,
• Backend Sitecore developers,
• Web Content Developers,
• QA.

How many people from the vendor's team worked with you, and what were their positions?

While working on the construction of the new website, we worked with 21 specialists from IG:

1. Business analyst,
2. UX Designer
3. Graphic Designers,
4. Frontend Sitecore developers,
5. Backend Sitecore developers,
6. Web Content Developers,
7. QA specialists.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Thanks to the new service performed by the Infinity Group, we achieved all the assumed KPIs, for example:

1. Increasing visibility in search results.
2. Increased number of website views.

Describe their project management style, including communication tools and timeliness.

During the implementation of the project, we had full support from the entire Infinity Group Team. Our team and the Infinity Group worked as if they were one team.

What did you find most impressive or unique about this company?

I could probably list more, but the main ones are:

1. Huge technical experience.
2. Full involvement in the project.

Are there any areas for improvement or something they could have done differently?

Service at the highest level. There is nothing to improvement.