Can you share any information that demonstrates the impact that this project has had on your business?
The impact on our business has been dramatic- Our sales have been cut in half! The website does not function as described in the Scope of Work.
Feedback from our clients has been terrible-
- "you should definitely fire your IT contractor,"
- "This new site is not as user friendly as before,"
There are direct quotes from our clients nearly 2 months after the new site was launched. The project has been a total catastrophe and is threatening the very existence of the business.
How was project management arranged and how effective was it?
Infigic spends a lot of time communicating with us as clients. At first, I thought this was positive but it became more clear over time that the constant communication was because they didn't have any ideas or confidence to move forward with anything on their own.
I believe they also use this tactic to cover their asses later by saying "you were involved in the process and signed off on (fill in the blank)," as a way to not take responsibility for the non-functioning website.
What did you find most impressive about this company?
I am most impressed by how Infigic fails to take responsibility for delivering on what they promised. Their ability to come up with excuses and point fingers rather than come up with solutions is second to none.
Are there any areas for improvement?
This project has been a complete and utter failure. I understand that there will probably be some problems and bugs that need to be fixed with any major project.
But, when you couple Infigic's incompetence and poor execution on the original project with their unwavering commitment not to accept and correct the problems they have created, it leads to a horrible result. A result that is so bad that it threatens the very existence of the business Infigic was hired to help.