Can you share any outcomes from the project that demonstrate progress or success?
Customer and revenue growth is way up. It looks like we're going to surpass our end of year goals by a lot. We're happy with the way things turned out. In the end, it's up to us to implement the strategy and get everyone to do the right things, but it worked out well.
How effective was the workflow between your team and theirs?
It was good. Jacky was always quick to respond and didn't have problems with visiting our office several times during the course of the project. He's also not someone with a 9 to 5 mentality; if I send him an email in the evening, he's quick to respond.
What did you find most impressive about this company?
Jacky is very direct and clear in his communication which saves a lot of time and makes communication smooth. As a Dutchman accustomed to directness, I appreciate that. Jacky brings a lot of experience to the table. It's not one of those agencies that bring their best talent to the initial meeting, and when the project starts, you get a junior who just graduated from college which is, unfortunately, the way it goes with lots of the larger, well-known, agencies.
Are there any areas for improvement?
Their pricing was a bit high. It was worth the money for sure, but it didn't come inexpensively. As a bootstrapped startup, it put a dent in our budgets, so I would have been happier with a lower price.