IncluIT

Please describe your company and your position there.

Grupo Sancor Seguros has been in the market for 76 years and is an economic group that manages 27 companies in Argentina, Brazil, Uruguay, and Paraguay.

In our main operation in Argentina, we have been the most important insurance company in the country for several years, being in 1st place in the production ranking as well as having the recognition of our commercial network as being the best insurance company in the country in terms of solvency, transparency, and honesty.

We operate in all branches of property insurance, people, health, and work risks. We have a digital bank called Banco del Sol and many other companies.

For what projects/services did your company hire IncluIT, and what were your goals?

The largest company in the Sancor Seguros Group, which contributes approximately 53% of insurance premiums, is called Prevention ART. It is the main ART in Argentina with a market share of 20% of the market, double that of those who support us in the ranking.

For many years, ART has been a pioneer in the relationship with clients and companies through self-management. The said self-management is more than 10 years old and required an update and complete restyling.

Since it is one of the critical mission systems for ART, we needed to go through a very challenging process with a strategic partner that can accompany us, understand us, comply and add value from technology and industry knowledge. Moreover, the partner should adapt to our needs, and accompany us on a new path, showing us the way through empathy and permanent dialogue. They should also be willing to continue to accompany us in the future.

How did you select this vendor and what were the deciding factors?

After an extensive decision process, wherein the main national and international technology providers participated, where much of our responsibility was to understand the dimension of the solution that we wanted to develop, we decided on IncluIT for many reasons that were key factors:

• They did not come to sell us professional services and then understand the problem, but rather they came to listen to us, to understand our needs, also to listen to the inconsistencies that they showed us with great patience and respect to rethink.
• They proposed us a work methodology in total coherence with our needs, which despite being disruptive for us, they dedicated the necessary time to show us that it would be the one that best suits our needs and the best to deliver the results we expected.
• They were always very present, and open to co-create with us.
• They presented a team of professionals who were able to attend to each query from all of our internal IT specialists, and convey confidence in each layer of the solution that required specific knowledge and experience.
• The honesty and total transparency allowed us to build trust and links that could transcend beyond this solution and consider them long-term partners.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope was the end-to-end redesign of the ART Prevention self-management used by Clients and their different roles with different needs within a company, for example: Employer, HR Department, Occupational Physician, Administration. Also the insurance intermediary and internal resources of the company.

IncluIT brought a very important concept that was installed within the company and today it continues to deepen at the organizational level, which is the ONE TEAM. This configuration allowed us to grow in a process of technical and functional integration between IT and the various business partners, increasing agility, achieving safe and quality evolutionary deliveries in the short term, and providing us with strong added value.

IncluIT covered all the stages of the Design and Development process. Starting with the creation of a solution that meets the needs of the business, designing the experience of the different users (user research, interaction design, information architecture, flow design, user experience development, ux validation, etc. ), prototyping and validation, cover security layers, middleware, component development, integration, testing, UAT, project management, agility coaching, and team building.

All the dimensions that allowed us to create a high-quality product for ourselves and for the user, meet deadlines and make successful deliveries allowed us to make a leap in quality in customer service.

How many people from the vendor's team worked with you, and what were their positions?

On the part of the supplier, more than 20 people worked on average. The staff was growing depending on the stage of the project.

On behalf of ART Prevention, some 10 people were also directly participating, and partially more than 20 gave support to each need of the project.

Additionally, due to the relevance of the project, all ART and technology managers were always present, closely following the project and actively participating.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We achieved the successful delivery of a product that accompanies the ART process, contributing and experiencing the One Team concept together. Adding value to the product, through the development of a secure application, with a renewed user experience. During this process, we grew in agility to achieve quality evolutionary deliverables in the short term.

From the point of view of results and feedback, our clients expressly recognized the improvement of the tool both in usability and in new star features that emerged from research with users, which allowed them to manage much more efficiently obtaining information, self-management without the need for telephone communication or writing an email and waiting for a person's response.

This had a direct impact on greater satisfaction, and a reduction in response times, calls, and emails resulting in a reduction in the internal cost of operation and customer service.

Describe their project management style, including communication tools and timeliness.

The management style was one of the main characteristics of this project.

IncluIT promoted the inclusion and evolution of agility in IT projects, which had been difficult to implement. It brought an adoption and coaching model that we call ONE TEAM that allowed us to adopt it painlessly, quickly see the benefits, reduce friction, make decisions faster, include key people at the conversation table, be agile in decisions, in the communication, analysis, and product delivery.

The IncluIT people who were in charge of the project were decisive for the success of this solution, which was not only a technical solution, but also a network of human relationships that had to be aligned to create value and think of a solution that would create value for our clients, and for that IncluIT made the difference.

What did you find most impressive or unique about this company?

The project management, the issue management, the way to generate internal dialogues to make decisions, the way in which he introduced us to agility and showed us the way to implement it during the project and without great pain and the spirit of collaboration to co-create solutions that add value.

Are there any areas for improvement or something they could have done differently?

• At the beginning of the project, we realized that it is better to make prototypes including UX to avoid future changes. We quickly adopted it and it greatly improved the process.
• The members of the project have priority in the project and the rest of their activities are secondary. We managed to handle it with internal difficulties but we took care of it.
• Activate and deactivate PO (key user) (sector referents) so that they can make quick decisions.
• Recording each change request, no matter how small, was a process that we included to give visibility to the work of the development team and increase the scope.
• Participate in Information Security in all progress meetings and keep the thread.
• Have a help desk available ready for the exit of the project and apply Change Management techniques to make it effective.
• The architecture issues must be defined in advance, the internal architecture team must be at the table from the beginning even if they do not consider it.

Please describe your company and your position there.

I am CFO of Carbon Neutral +. We accompany organizations on their path towards carbon neutrality, becoming the simplest alternative so that a company can, from the comfort of its computer, measure, reduce and offset its carbon footprint. We have the support of international certificates and we add a strong local impact

For what projects/services did your company hire IncluIT, and what were your goals?

To develop a Comprehensive Carbon Footprint Management Software. It allows to measure, reduce and compensate the Footprint of companies.

How did you select this vendor and what were the deciding factors?

By industry references.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Scope: The need to create a web page with institutional information and with access to the Carbon Footprint Management Site was first identified. The Carbon Footprint Management Site was also developed so that the client can upload the information and this returns the calculation corresponding to the environmental impact it produces. And the same Site allows us to know how to reverse the impact situation.

The technologies used are:

• FrontEnd: ASP.Net Code, MVC, HTML, CSS, Boostrap, Jquery, Svelte
• BackEnd: Dapr, Docker and Docker-compose, .Net Core 5.0, Mongo DB, Microservices
• Deliverable key would be MVP: where is did the following: Register as a Client Login App Home Reduce Footprint + Projects Compensate Footprint + Projects Consulting with an Expert MercadoPago POC of Stripe

How many people from the vendor's team worked with you, and what were their positions?

Dario: The following areas were defined and implemented in the project:

• Quality Control Team: 4 QA
• Developer Team: 5 DEV, Product Owner Team (Product), 1 PO
• UX Team: 1 Ux
• Management: 1 Scrum Master

Can you share any measurable outcomes of the project or general feedback about the deliverables?

as deliverable we have the MVP put into production. already available for Clients.

Describe their project management style, including communication tools and timeliness.

We use Scrum methodology, with processes and good practices that allowed us to deliver added value Sprint to Sprint. We have the following ceremonies daily, refirement, planning, demonstration, retrospective. We use communication tools Microsoft teams and Slack. For Microsoft Sharepoint document management and azzure devops project management.

What did you find most impressive or unique about this company?

We had direct access to the entire team which allowed us to achieve the product we wanted. We formed a team between them and us, we achieved a One Team, which helped in achieving the objectives set. They helped us make decisions on technological issues that we had not yet resolved.

Are there any areas for improvement or something they could have done differently?

We had small delays that occurred because the project was bigger than what we planned. The team acted diligently and willingly to resolve and manage arrears quickly.

Please describe your company and your position there.

I am the Product Owner of a multi-CPG B2B that includes an ecommerce. Coca-Cola Andina is a company dedicated to the commercialization of beverages and other products. With participation in markets such as Chile, Argentina, Brazil and Paraguay

For what projects/services did your company hire IncluIT, and what were your goals?

Design a microservices architecture with a price engine that can be consumer by any CPG and Frontend. Design a responsive web product for B2B

How did you select this vendor and what were the deciding factors?

The selection process by certifying between several candidates. The main factors were experience in AWS solutions, project duration times.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Design a cloud architecture in AWS multi CPG and develop an ecommerce with models of discounts, taxes and calculation of the final price of the order. Integration with SAP. Using technologies like

How many people from the vendor's team worked with you, and what were their positions?

In relation to the collaborators that participate in the project, we can name a Scrum Master, Cloud Architect, Devops, backend, frontend, QA testers, UX / UI design, Google Tag Managger Analyst and DataStudio

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Deliverables that meet IT and Business expectations

Describe their project management style, including communication tools and timeliness.

Scrum and Agile methodologies with their ceremonies and communication channels such as Slack and WhatsApp

What did you find most impressive or unique about this company?

We're impressed by their level of commitment, the quality of the collaborators and their professionalism. An excellent work environment is encouraged and breathed. The focus on meeting the proposed objectives sprint by sprint

Are there any areas for improvement or something they could have done differently?

Facilitate communication with the business team to consolidate the team with greater speed

Please describe your company and your position there.

I´m an Infrastructure delivery manager for Xertica. Xertica is a Latin America Google Partner.

For what projects/services did your company hire IncluIT?

We needed a qualified partner in Oracle deployment on AIX. Our requirement was to configure the environment fast with the best practices and recommendations for our client.

How did you select this vendor and what were the deciding factors?

We have had a great relationship with IncluIT for 2 years ago because we have worked on different projects together.

Describe the project in detail and walk through their service package.

Incluit provided a senior engineers at Oracle and AIX to configure and migrate the database on AIX for one of our clients. IncluIT had to work together with our engineering team, we were in charge of the GCP configuration and they were responsible for Oracle´s migration.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with 3, Head of Business Development Oracle engineer AIX engineer.

Can you share any outcomes from the project that demonstrate progress or success?

They finished fast and the teamwork was incredible, they have excellent communication and great knowledge. The engineers are professionals and they have the best customer service.

How effective was the workflow between your team and theirs?

Any issue during the deployment was solved on time. When the team had to discuss some topic, the decisions were made in the best way.

What did you find most impressive or unique about this company?

Excellent customer service from everyone in the company

Are there any areas for improvement or something they could have done differently?

In my opinion, everything was good

Please describe your company and your position there.

Assistcargo is part of the JLA Group, founded in 1990, with the vision of providing innovative Claims & Risks Management services for the insurance market, producers of goods and the automotive industry, whose companies are leaders in their respective fields of action. My position is General Manager

For what projects/services did your company hire IncluIT, and what were your goals?

Soft de Risk management.

1) Having integrated more than 300 GPS companies and access to all the logistics visibility of those trips.

2) Have KPIs of our clients' logistics in a single platform.

3)Have a single control tool in our central monitoring center

How did you select this vendor and what were the deciding factors?

a) Great team (+500 people).

b) Specialization in the insurance and transportation market.

c) Very good technical and commercial references

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Technologies used:

Backedn: .NET Core 6.0 and with CQRS pattern for the entire BackEnd

FrontEnd: .NET 6.0 MVC + Boostrap + VueJs • Maps OpenStret y Google Maps

How many people from the vendor's team worked with you, and what were their positions?

15 peoples

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to launch the project early, which was a great achievement for us. In the first three months, the solution has reduced data entry errors by 70%. Data automation also frees up time for our employees, allowing them to focus on other tasks. Their team performed so well that we decided to continue working with them to maintain the solution

Describe their project management style, including communication tools and timeliness.

The project management was excellent, especially compared to other vendors we have worked with. They regularly met deadlines and we never had any unexpected data loss. We communicate through Skype, Jira, and GitHub. Common responses include communication tools (eg, email, Slack, Jira).

What did you find most impressive or unique about this company?

We had direct access to the entire team including the Management team, which facilitated the communication of our ideas. Things can get complicated if you are only talking to a project manager.

Are there any areas for improvement or something they could have done differently?

While the quality of the work was excellent, they could have been more diligent with the documentation. I told the project manager and his team is working on this now

Please describe your company and your position there.

I am the director of a consulting company

For what projects/services did your company hire IncluIT, and what were your goals?

Develop a lightweight solution integrated online to the central systems, with gps, digital signature and image capture

How did you select this vendor and what were the deciding factors?

commercial references from other clients

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a series of discovery meetings to discuss our goals. we provided their team with templates and consideration, them they delivered the first round of the app. They incorporated our feedback and revised version. Before launching, we ran it throught beta testing.

How many resources from the vendor's team worked with you, and what were their positions?

Project Manager, 2 consultants and an architect

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Their team performed so well and Quality of the delivered product was excellent

Describe their project management style, including communication tools and timeliness.

The project Manager was easy to communicate with and provided frequent updates. Everything was delivered on time

What did you find most impressive or unique about this company?

The quality of deliverables is impressive.

Are there any areas for improvement or something they could have done differently?

no

Please describe your company and your position there.

I am the CEO. Our company develops IOT solutions for livestock

For what projects/services did your company hire IncluIT, and what were your goals?

For the development of web design, UX, backend, frontend and data analytics of our platform. Our goal is to achieve a first commercial version of our platform, an MVP

How did you select this vendor and what were the deciding factors?

It was selected mainly for excellent references

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Work continues today, with final delivery in the next 3 months. One of the key deliverables, in a platform with a ready-to-market development and user visualization.

How many people from the vendor's team worked with you, and what were their positions?

The people who currently work with me are 3. One UX person and two junior full stack developers.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

So far the result exceeds my expectation

Describe their project management style, including communication tools and timeliness.

Our project management is in charge of a person with knowledge and professional management of scrum master The updates, communication and development of the project is done through Slack, Jira and Confluence

What did you find most impressive or unique about this company?

The predisposition and speed with which the talents necessary for our project were sought. The quality of human resources.

Are there any areas for improvement or something they could have done differently?

At the moment I am very satisfied

Please describe your company and your position there.

We are a risk management company, our main focus is the protection of the load using security programs based on the use of technological tools. my position is Director of Operations

For what projects/services did your company hire IncluIT, and what were your goals?

We hired Incluid for the development of our management software, which includes all business areas. From commercial, mainly operational and administrative. Our goal was to have all our processes and businesses in the same software.

How did you select this vendor and what were the deciding factors?

The understanding they achieved about our business, which is quite particular. Also for the openness and flexibility to understand our requirements

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Different stages were carried out, first of analysis and understanding of the different modules. then application times were defined with different deliverables for testing.

How many people from the vendor's team worked with you, and what were their positions?

a team of 10 people, including programmers, developers and project leaders.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Today the system is used in different countries with excellent results, generating control and administration benefits.

Describe their project management style, including communication tools and timeliness.

Excellent communication and support. Complying with deliverables on time and continuing with constant support.

What did you find most impressive or unique about this company?

the speed to understand the needs of a complex business such as logistics. We're impressed with their speed in implementing changes and adaptations.

Are there any areas for improvement or something they could have done differently?

No, and I think they taught us and trained us to be able to carry out other similar projects.

Please describe your company and your position there.

I'm the Founder & CEO

For what projects/services did your company hire IncluIT, and what were your goals?

We needed to develop a SaaS alternative to an internal application we used for consulting services.

How did you select this vendor and what were the deciding factors?

We found the IncluIT business model, deep understanding of the .NET software stack, skillset of their resources fitted perfectly with our needs.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The SOW included understanding our current software environment and accommodating the future product evolution and development into our SaaS new platform.

How many people from the vendor's team worked with you, and what were their positions?

we had two people assigned to the project. One high-level software architect and one senior software developer.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This was an ongoing project. All milestones were addressed and delivered on time and with the quality we needed. the SCRUM model we put in place allows us to adapt and improve as it was needed.

Describe their project management style, including communication tools and timeliness.

we use the Atlassian platform to track project priorities, requirements, development, testing, and production deployments.

What did you find most impressive or unique about this company?

The team is flexible and accommodates the business needs rapidly and effectively.

Are there any areas for improvement or something they could have done differently?

None.

Please describe your company and your position there.

I'am CEO and Chief Architect at Junar/Vor_Tex the APIM platform leader in LATAM.

For what projects/services did your company hire IncluIT, and what were your goals?

Vor_Tex API Management platform software development and maintenance

How did you select this vendor and what were the deciding factors?

Price / quality relationship Nearshore Flexibility

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

django/python/javascript/html/css

How many people from the vendor's team worked with you, and what were their positions?

4 software developers 2 testers 1 team leader

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Hiring Incluit we speeded up our software development cycle by 30%

Describe their project management style, including communication tools and timeliness.

Incluit regulary meets dealines. Incluit is flexible enough to refine requeriments. Incluit adapts to customers' management tools. We use zoho sprints and cliq. Incluit team speaks fluent english.

What did you find most impressive or unique about this company?

Flexibility and treating customers as partners

Are there any areas for improvement or something they could have done differently?

Documentations is always an area of improvement.