Travel | Entertainment | Small Business | More

Incite Response is a full-service marketing firm that develops, manages and supports innovative integrated direct marketing and other customer growth and retention programs. Our services actively promote a strong relationship between you and your customers across multiple channels. Incite Response’s range of services provides you with a custom and fully comprehensive package which allows you to maximize your return on investment.

 

We have expertise in the travel, education, casino, beauty products and wholesale products verticals.

 

 
$1,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2001
Show all +
Bellevue, WA
headquarters
  • 14205 SE 36th St
    Bellevue, WA 98006
    United States

Portfolio

Key clients: 
HEI Hotels Access Hotels and Resorts Two Roads Hospitality Hotel Akumal Caribe The SIX Show Branson Pioneer Industries The Lodge of Four Seasons Troon Golf Coraltree Hospitality Atlantis Paradise Island, Bahamas
Hotel Akumal Caribe Mexico Image

Hotel Akumal Caribe Mexico

Privately owned oceanfront resort near Tulum Mexico with dining, spa and multiple types of accommodations.

The SIX Show | Branson, MO Image

The SIX Show | Branson, MO

SIX®, a contemporary vocal band who performs in Branson, Missouri and world-wide, hired us to fix a beautiful, but less-than-functional website that was built by another company and to build a second website for the purpose of increasing bookings. We worked on both SEO and user experience to bring the website up to where it needed to be to expertly guide a site visitor to booking a ticket. We built a secondary website to act as

an advanced Electronic Press Kit to increase bookings outside of Branson – this site features full-length songs, videos, a photo gallery, awards and more. When we took over their social media sites, they already had impressive numbers, but within two months, we quadrupled their engagement to a current 34,000 people each month. We answer their reviews on review sites and edited numerous videos for various purposes, began an ongoing sweepstakes and manage TripAdvisor emails for them.
Comanche Nation Casinos Image

Comanche Nation Casinos

Comanche Nation Entertainment, overseen by the Comanche Nation, is based in Oklahoma and has four casinos and one hotel – they are a full-service client. We were hired to handle all digital marketing for CNE including building and maintaining five websites – one umbrella site for CNE and one website for each of the casinos. We created a custom design for the umbrella site and a matching custom design for the other four sites.

The copy was written from scratch by our degree-holding writing team in close conjunction with our SEO team according to their plan. We also manage over a hundred top-level domains (TLDs) as part of our strategy. Responsive emails designed, programmed and sent by our team encourage Comanche Club members to visit regularly and share the joy of membership with their friends and family. We created and manage six Facebook pages as the average CNE customer prefers Facebook to all other social media sites. We also manage Twitter and Google Plus for each casino and the casino/hotel. Our social media approach is micro-targeted to the perfect customer and customer service is a vital part of the social communities we have built for the company. We handle all reputation management by gathering reviews, crafting responses, and posting the responses on behalf of the casinos and hotel with management input. We create print collateral as requested and have a complex PPC campaign in place to reach traffic goals. We closely monitor competitors as part of our services. We edit all video desired for various platforms and uses.

Reviews

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Ongoing Digital Marketing for Mexican Resort

"Incite Response Inc. is quick to reply and very hands-on with any needs that arise."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2018 - Ongoing
Project summary: 

Incite Response Inc. redesigned a website and provides ongoing digital media marketing for a resort in Mexico. They handle social media and SEO.

The Reviewer
 
51-200 Employees
 
Akumal, Q. Roo Mexico
Laura Bush Wolfe
Owner Operator, Club Akumal Caribe
 
Verified
The Review
Feedback summary: 

The amount of visibility and new online bookings have increased markedly since the engagement began. Incite Response Inc.'s consistent communication and responsiveness are hallmarks of their work. The love they have for their work shines through in the solid results they deliver.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the owner of a small family-run resort on the Riviera Maya in Mexico. We have 60 rooms, two restaurants, a dive center, spa, and grocery store. We cater to mostly US and Canadian tourists seeking the personal service of an independent hotel.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Incite Response Inc.?

We needed a full service digital media company to handle our social media account. Our website also needed a complete redesign.

What were your goals for this project?

We wanted to increase our visibility on social media in order to drive more business to our website and online booking engine.

SOLUTION

How did you select this vendor?

We searched online and came up with a few options. We liked Incite Response Inc. the best because of the services they provide and their personal attention to clients.

Describe the scope of their work in detail.

Incite Response Inc. rebuilt our website and continues to provide regular maintenance. They also handle SEO. We use their full-service social media marketing services to manage our Facebook, Instagram, and Twitter accounts.

What was the team composition?

We work directly with David and Lori (co-owners, Incite Response Inc.) for SEO and website maintenance. We also have two people assigned to our monthly social media work.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We’ve seen our visibility on social media multiply exponentially since the engagement began. Our web site has also drawn new business, especially for our weddings.

How effective was the workflow between your team and theirs?

Incite Response Inc. is quick to reply and very hands-on with any needs that arise. They have a great system for presenting their monthly work plan for our approval. The monthly reports are so easy to understand. The whole team is great.

What did you find most impressive about this company?

I can tell that love what they are doing and that they care about the work. Incite Response Inc. is always attentive to our needs, and they’ve delivered solid results.

Are there any areas for improvement?

No, there aren’t any areas for improvement that I can think of.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They're consistently efficient
  • 4.5 Cost
    Value / within estimates
    They provide real value for what they charge.
  • 5.0 Quality
    Service & deliverables
    The quality of their work is top notch.
  • 5.0 NPS
    Willing to refer
    I would not hesitate to recommend them.

Digital Marketing for Plumbing Manufacturing Company

“Incite Response Inc.'s ability to prove the success of our campaigns is immeasurable.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Oct. 2017 - Ongoing
Project summary: 

Incite Response Inc. provides full-service marketing support, handling content and email marketing. They also lead website development, SEO, analytics, and reporting for a plumbing fixture manufacturer.

The Reviewer
 
1-30 Employees
 
Los Angeles, California
Helen Berlin
Director of Marketing, Pioneer Industries
 
Verified
The Review
Feedback summary: 

Their reports have received positive feedback from key internal stakeholders. Incite Response Inc. inspires confidence throughout the project by communicating clearly and consistently. Responsiveness and talent for turning constructive feedback into on-time deliverables are hallmarks of their work.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there. 

I’m director of marketing for a faucet manufacturing company. We serve the multifamily housing industry as well as wholesale distribution.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Incite Response Inc.? 

We have a relatively small marketing department. Incite Response Inc. helps us with a lot of our marketing needs.

SOLUTION

What was the scope of their involvement?

Incite Response Inc. provides website development and e-commerce support. They run a large portion of our content marketing and our email marketing. They also provide the email automation platform that we use to send our marketing emails. From a website perspective, they offer analytics, reporting, and SEO support as well. 

What is the team composition?

I primarily interface with four people. Amy (Reputation & Writing, Incite Response Inc.) works on blogs and copy for articles. Lori (VP, Incite Response Inc.) helps with social media strategy and engagement tactics. David (founder & president, Incite Response Inc.) helps us in terms of overall market strategy, lead conversion strategy on our website, and website analytics. Rich (Director Client Services, Incite Response Inc.) is our overall project manager when it comes to website development, email marketing, and software. We occasionally jump on the phone with their developer if we have a complex website issue to discuss.

How did you come to work with Incite Response Inc.? 

They were referred to us by my brother-in-law. Even though they specialize in the hospitality industry, he thought they’d be a good fit for our company. 

What is the status of this engagement? 

We’ve been working together for about a year and a half and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They helped us create a solid email marketing strategy. They also built us beautiful email templates to use. They provide ongoing maintenance for website landing pages and campaigns. As a smaller marketing department, Incite Response Inc. brings to the table a breadth of skill and expertise we can’t replicate.

Internally, we think a lot about KPIs and measurability. It can be a challenge to prove that everything we do in marketing is having an impact on our lead generation process. The most important piece they provide is reporting on the performance of each campaign. They do a great job proving to our management that the website, email, and social media work has been a success. Incite Response Inc.'s ability to prove the success of our campaigns is immeasurable. 

How did Incite Response Inc. perform from a project management standpoint? 

They're excellent from a communications standpoint. They go above and beyond to make sure that communication is clear. They send email recaps after every phone call. They use GoToMeeting to share analytics so that we can see what they’re presenting. 

I haven't had any issues with their responsiveness, which is not always the case with other agencies. Incite Response Inc. specializes in hospitality and hotels, and we’re a plumbing manufacturer company. They spend a tremendous amount of time learning about our company in order to offer an intelligent strategy. They certainly deliver when it comes to providing content that's specific to our industry. 

What did you find most impressive about them? 

I've worked with several other agencies. Communications can get confusing, especially close to a deadline. Timelines can get stretched out. However, Incite Response Inc. is always honest. They reach out and let us know if something is taking longer than expected. They're very easy to communicate with. If they miss something, they own it and then go back and fix it. It feels like we're working with a company that has our best interest at heart. 

Are there any areas they could improve? 

No.

Do you have any advice for potential customers? 

The advice to hospitality customers is to have clear objectives and goals that are outlined at the start of the project. It’s very important to know what you want to measure before asking their team to pull analytics. They will be able to set up goal conversions and reporting once they understand what makes sense for your company. 

My specific advice to other non-hospitality customers is to have a strong internal person that can convey industry background and terminology. That will help Incite Response Inc. write effectively on your topic and provide a suitable strategy.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    Knowing other agency's prices, they're a very good value.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’ve already recommended them a few times.

Hospitality Marketing for Luxury Golf Course

“Incite Response made my job easier and I appreciated their work.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
July 2018
Project summary: 

Incite Response regained backend admin access to two Facebook business pages that had been dormant for years. After reclaiming both pages, they merged them to create a uniform social media identity.

The Reviewer
 
1,001-5,000 Employees
 
Arizona
Digital Communications Manager, Luxury Golf Course
 
Verified
The Review
Feedback summary: 

Incite Response rapidly resolved a challenging problem within just one month. Without requiring a long-term contract, they altruistically came onboard for a niche, one-off project. A skilled and trustworthy team, their outstanding work provided a solid foundation for potential future endeavors.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the digital communications manager for a golf management company. My role involves sales and marketing for all the clubs we manage in our portfolio. I provide support wherever it's needed, from social media, email marketing, and content production to specific tasks like social ads that fall within those categories.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Incite Response?

A new client of ours was grappling with a social media challenge that’s common in the golf and private social club space. We hired Incite Response to help us resolve it. As part of our onboarding, we were trying to get their social accounts in order. 

SOLUTION

What was the scope of their involvement?

Our client had two Facebook business profile pages. They had both been dormant since 2012 and 2011 respectively. There isn't an easy way to salvage these pages once we acquire them if there's no backend admin access. 

Incite Response helped us not only reclaim the accounts but also merge the two pages together. Maintaining a single established business profile was a much better prospect than having to start all over again by creating a third one. 

Lori (Vice President, Incite Response) leveraged her professional contacts at Facebook to gain access to both pages. Right now, we're in the process of combining them. We'll hopefully complete this project within the next week or so. 

What is the team composition? 

I worked with David (President, Incite Response) and Lori (Vice President, Incite Response). 

How did you come to work with Incite Response?

We have a different mutual client with Incite Response. They initially reached out to align our organizations so we could best cater to their interests. Our initial conversation was to plan our collaboration style. We reached out to them about our other client’s Facebook project after that project. They had successfully solved similar problems with account access before. 

What is the status of this engagement?

We completed this project during the month of July 2018. We didn't sign a commitment, so I'm not a consistent client of theirs. This one-off opportunity was our first engagement together but might collaborate again at some point.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

This was a positive engagement for our company. Incite Response empowered us to salvage a page that was an essential aspect of our client's business. Their problem-solving skills offered critical aid for a prevalent issue. Initiating our professional relationship manifested in a useful deliverable. Both we and our client thought their contribution was extremely beneficial and important. They facilitated a nice win for us, especially since this account was new to our portfolio.

Incite Response made my job easier and I appreciated their work. The team was supportive throughout the whole process. By the goodness of their hearts, they were gracious enough help us with this specific task. I am going to stay in touch with them and maintain a correspondence. If future scenarios arise, we'd like to engage in a partnership in the future. That window is definitely open. 

How did Incite Response perform from a project management standpoint?

Incite Response was extremely efficient and responsive. Even when there was no news to report, they consistently followed up. 

What did you find most impressive about them?

Incite Response practices what they preach and fulfills their promises. I've spoken with plenty of companies that claim to provide similar services. Since I haven't worked with many others, I never know what can actually come to fruition. 

I presented an issue when we first spoke, and they said they could handle it. Incite Response backed up that claim and then some. This is an important trait for a company like this to have. They not only delivered on their promises but also did so efficiently. 

Are there any areas they could improve?

No. We didn't work together long enough for it to be fair to mention critiques. In my experience with Incite Response, there was nothing that they needed to improve or change. 

Do you have any advice for potential customers?

Incite Response has the extensive resources, connections, and experience needed to produce results. I recommend being an open book and listening to their suggestions to maximize their services. Jump in with two feet rather than being reluctant.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Digital Marketing & Branding for Small Boutique Hotel

"They make you feel like you're the biggest fish in the pond, no matter how big your business is."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Oct. 2015 - Ongoing
Project summary: 

Incite Response built a site on a more modern platform and integrate SEO best practices. They currently create social media content and curate targeted promotions.

The Reviewer
 
1-10 Employees
 
Moss Beach, California
John Dayan
Owner, Seal Cove Inn
 
Verified
The Review
Feedback summary: 

Making content relevant and tailored to higher-value clientele, Incite Response's improvements increase traffic to the site and receive positive feedback from users. With reactive communication and robust social media efforts, they continue to cultivate followers—leading to increased sales.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the owner of a boutique hotel located in the Half Moon Bay Area in California. It’s a small ten-room hotel with two additional high-end bedrooms.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Incite Response?

We wanted to reposition the brand to attract a higher-end clientele and to garner exposure for the property. At the time we purchased the property, it didn’t a social media presence or a digital marketing presence, and had an old, outdated website. We were looking for a full-service digital marketing agency to solve that.

SOLUTION

What was the scope of their involvement?

Incite Response initially started with the website and brought it up to current standards of the latest Google algorithms/analytics to maximize our SEO. They collaborated with us on the design and built it out on a more modern platform.

Their team currently works on all our marketing—99% of it being digital. They create social media content through Facebook, Twitter, and Instagram; advise us on reputation management strategies; curate our reviews responses; and advance our email campaigns. They are currently planning to expand our reach and awareness through targeted promotions and demand-generation activities.

What is the team composition?

We work primarily with the founder and vice president.

How did you come to work with Incite Response?

We had tried two or three other digital marketing firms before Incite Response and were getting frustrated with their responsiveness, performance, and analytics. We found Incite Response online, interviewed them for their approach, and found them to be much more suitable for the job.

What is the status of this engagement?

I started working with them in October 2015 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We receive a lot more traffic on our website and it’s easier to use. Customers are more likely to book rooms directly on our site than through third-party affiliates who charge a commission—increasing our profitability. Our hotel is better represented by the new content and we receive a lot of positive feedback from customers.

Their robust social media campaigns grow our customer's engagement to our content and increase of our number of followers consistently month after month—from 100 to 25,000 on Facebook. Their efforts grow our business’ awareness leads to increases in conversion to sales.

Their email campaigns also have high response rates and their reputation management allows us to maintain five-star reviews.

How did Incite Response perform from a project management standpoint?

We used to have communication problems with other companies but Incite Response is hyper-reactive and will contact us back immediately through e-mail, direct messages, or phone.

Their team provides in-depth, easily-consumable monthly reports regarding all the activity and the performance of our campaigns.

What did you find most impressive about them?

They are very operationally efficient, never miss deadlines, and the quality of their content is extraordinary. Relative to the other firms, their professionalism and collaborative nature sets them apart. They are willing to listen to ideas and don’t just use cookie cutter solutions—tailoring to our unique business needs. They make you feel like you're the biggest fish in the pond, no matter how big your business is.

Are there any areas they could improve?

I’d like to see their business grow to have a greater co-branding between the marketing team and the client. In terms of their actual performance, I don't have any criticisms. They have a small, but top-notch team

Do you have any advice for potential customers?

Clearly establish your objectives and your goals ahead of time. Make sure that the project and operational management support not only achieving your goals but also tracks the performance.

5.0
Overall Score They are one of the most professional and high-performing agencies I’ve ever dealt with.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They never miss a deadline.
  • 4.5 Cost
    Value / within estimates
    Their return on investment is great and shows through our business performance.
  • 5.0 Quality
    Service & deliverables
    Their work is on-par with much bigger Fortune 50 companies.
  • 5.0 NPS
    Willing to refer
    I recommend them all the time.

Website & Digital Marketing for Travel Call Center

“Incite Response has really built our online presence. They’ve allowed us to put our best foot forward.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. 2017 - Ongoing
Project summary: 

Helping to build an online presence, Incite Response redesigned and rebuilt a website also integrating a marketing platform.

The Reviewer
 
51-200 Employees
 
Santa Fe, New Mexico
John Smallwood
CEO, Travel Outlook
 
Verified
The Review
Feedback summary: 

Incite Response built a high-quality site at a great price that has increased visibility and generated leads. They took ownership of the process, providing ideas and seeing tasks through to completion. Their instantaneous responsiveness increased productivity.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Travel Outlook, a specialized call center for luxury, four-, and five-star hotel properties.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Incite Response?

We’re one of the smaller operators in this particular space. We were developing business with bigger clients who were working with larger companies offering the same services as us. We needed a website that would give the impression that we are as large as our competitors. These competitors appeared to have extensive resources to develop inviting websites. We didn’t have the same budget, so we needed to find a partner that could work efficiently and affordable to develop something that could help us to compete at that level.

SOLUTION

What was the scope of their involvement?

Incite redesigned and rebuilt our website. They asked what the general concept for the site was and what the copy would be, and provided ideas based on that. I gave them examples of sites that I liked and they came back to me with suggestions.

We’ve started to look at integrating a marketing platform called Invio with our database and website. One of our marketing team members is working with them on this so that we can do database marketing directly from the stuff. We will roll this out soon.

I’m also planning to ask them to do another website for me, unrelated to travel.

What is the team composition?

I interfaced almost exclusively the President and VP.

How did you come to work with Incite Response?

They were referred to me by a hospitality revenue manager who owns her own company. I’d known her for a number of years and she knew my company. I mentioned that I was looking to redesign my website and do something different. She said that she had the perfect team for me and she was right.

How much have you invested with them?

Their work has cost $20,000–$25,000.

What is the status of this engagement?

We started working together in the spring of 2017 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our original aim when we asked Incite Response to redesign our site was to find new clients. In the past year, we’ve established new ventures with larger companies, including affiliations and partnerships. Every one of those people has told me that they like my site.

Incite’s work has made us appear professional and larger than we are. That’s what I was hoping for. We got a tier-one site at a very good price. It stands up against the websites of larger companies that were developed over multiple years. Incite Response has really built our online presence. They’ve allowed us to put our best foot forward.

Integrating the marketing database is a progressive approach that shows how Incite Response looks for better ways to get the most out of their team and resources. It will allow us to push our website to potential clients and generate more leads.

How did Incite Response perform from a project management standpoint?

We communicated almost exclusively via email. While we were building the site, we were in constant contact over a period of two to three weeks. The interactions became less frequent as time went on.

Incite has a team that’s proficient in the various areas we needed to construct an effective marketing website. For example, they have in-house copywriting.

What did you find most impressive about them?

They were responsive to help me with any changes I wanted to make. When working on a project, I don’t want to send an email about a small change and get a response three days later. Their responses were instantaneous, which was very helpful. They kept the momentum going so that we could get a lot of work done quickly. That’s probably one of the best things about them—they provide instant response and stay on top of any task until it’s completed. This enables everyone to be much more productive.

Are there any areas they could improve?

I haven’t come across anything that they haven’t done flawlessly. This may change but, at this point, they give me exactly what I’m looking for at an affordable price with instant responsiveness.

Do you have any advice for potential customers?

On websites I’ve worked with other providers in the past, I had to carry the ball much more than I expected. I became accustomed to having to explain exactly what the homepage and other elements needed to look like. I had basically just hired a web designer to take my ideas, write the code, and make it all happen.

This wasn’t the case with Incite. The back-and-forth process was easy compared to what I’d experienced before. It was refreshing—and we made a lot more progress that way.

My advice to a potential client would be to let the provider carry the ball. Let them come back to you with their ideas and you might be surprised. You don’t need to think of everything yourself.

5.0
Overall Score I haven’t experienced anything negative so far.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They haven’t missed a single deadline.
  • 5.0 Cost
    Value / within estimates
    The work is well-priced for what I receive.
  • 5.0 Quality
    Service & deliverables
    I haven’t found anything lacking in their work.
  • 5.0 NPS
    Willing to refer
    I will be recommending them later today.

Full-Service Internet Marketing for Hospitality Company

"They follow through and do a great job." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jan. 2009 - Ongoing
Project summary: 

Incite Response built a website and continues providing social media and digital marketing services, handling SEO, PPC, and email campaigns. 

The Reviewer
 
11-50 Employees
 
Orlando, Florida
Tom Baker
President, Access Hospitality
 
Verified
The Review
Feedback summary: 

The website ROI has improved, while the social media presence has tripled. The opportunity to work directly with the owners coupled with their responsiveness and commitment led to a long-term business partnership. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO at Access Hospitality, a hotel management company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Incite Response?

We needed a company to manage our website marketing and social media.

SOLUTION

What was the scope of their involvement?

They've developed a website for us and managed SEO, email, and PPC (Pay Per Click) campaigns. As far as social media goes, they create content and help with marketing strategies for our hotels – they oversee Facebook, Instagram, and Twitter. Our goal is to generate interest in our market and, consequently, increase our revenue. 

What is the team composition? 

We mostly work with David [Metze, Founder, Incite Response] and Lori [Metze, Principal, Incite Response]

How did you come to work with them?

I've known David for a long time – we met when we both worked for a different company. 

How much have you invested with them?

We've spent between $200,000 – $250,000.

What is the status of this engagement? 

We started working with them in 2009 and the relationship is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our social media presence has more than tripled. Our average ROI [Return On Investment] of website performance is 6:1. Since they're marketing for our hotels, the results vary from project to project.

How did they perform from a project management standpoint?

We interface about once a week via phone or email and have face-to-face meetings when we're launching a project. They're always available – they answer their phone and return calls immediately. We work directly with the owners, both of whom are a pleasure to work with.

What did you find most impressive about them?

The fact that we're dealing with the owners of the company is very important to us. They deliver on promises and are very responsive.

Are there any areas they could improve?

No, they've been great. I'm very happy with their work, which is why I've been working with them for years. There's nothing I would do differently.

Do you have any advice for potential customers?

They put together a plan and they follow it.

5.0
Overall Score They follow through and do a great job.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They've always met their timelines and delivered what they had promised.
  • 5.0 Cost
    Value / within estimates
    They're fairly priced for the work they deliver.
  • 5.0 Quality
    Service & deliverables
    They do high-quality work.
  • 5.0 NPS
    Willing to refer
    I've already recommended them.