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unapologetically human email for growing business

5.0
2 reviews

A family of agencies, Inbox Attack (email training), Small Biz Triage (email marketing), B2B Bandits (sales email) and EmailEcommerce (ecommerce email), Unapologetically Human (email copywriting) all focused on helping businesses grow with stronger messaging.

#1 Email Marketing Agency on Upwork
#2 Full Service MailChimp Agency Worldwide
#3 Email eCommerce Agency Worldwide

* Co-produced the Cold Email Academy with Mailshake
* Trainers for Pitch Anything / Pitch Mastery
* White label provider to dozens of creative agencies nationwide

READ MORE...
 
$1,000+
 
$100 - $149 / hr
 
2 - 9
 Founded
2009
Show all +
Rowlett, TX
headquarters
  • 8714 Millwood Dr
    Rowlett, TX 75088
    United States
    760-249-2150
other locations
  • 100 North Brand Blvd
    Glendale, CA 91203
    United States
  • 1005 Longfellow Ct
    Oceanside, CA 92057
    United States

Reviews

5.0
2 reviews
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Email Marketing & CRM Optimization for Digital Marketing Co.

"His attitude toward any project is always positive and professional."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2019 - Ongoing
Project summary: 

Inbox Attack optimized a CRM for a growing brand, assisting their digital marketing partner in serving its clients. The team utilized Mail Chimp to boost email open rates and customer service.

The Reviewer
 
11-50 Employees
 
Irvine, California
Carol Maggio
Consultant, E29 Marketing
 
Verified
The Review
Feedback summary: 

Since the collaboration began, the company has noticed that email marketing now accounts of 10% of sales. Consistently providing relevant and apt suggestions to arising issues, they respond to questions and concerns quickly. They're able to interpret and foresee client needs.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

E29 Marketing is a boutique marketing agency based in Larkspur, CA. I am the consulting strategist for the agency and its clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Inbox Attack?

Evivo, an infant probiotic, was a startup in 2017. Automated email communication was needed as the company did not have the resources to strategize, create and deploy consumer communication.

What were your goals for this project?

Open rates, click through rates and conversion rates were (and still are) the goals.

SOLUTION

How did you select this vendor?

E29's CRM specialist resigned to start a family and recommended for the complexity of the projects we were managing for the client, and the budget, that we go straight to the #1 user of the platform (MailChimp) and recommended Seth Rasmussen of Inbox Attack (formerly Small Business Triage).

Describe the scope of their work in detail.

Based on opt in or purchase date, we needed a number of email series deployed. In addition to scheduling all automation rules/logic, creative council was also sought, as was (and still is) strategic best practices for email marketing.

What was the team composition?

E29 worked directly with Seth Rasmussen.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

To date, email marketing is attributed with about 10% of Evivo's overall sales!

How effective was the workflow between your team and theirs?

Seth/Inbox Attack have got to be the easiest people to work with - EVER! A simple email, often times fraught with mispellings and incorrect information is all it takes. With amazing speed and wit, Seth manages to read between the lines, confirm what is really meant/wanted/needed, and completes the work in record time!!!

What did you find most impressive about this company?

Seth's knowledge of Mail Chimp is truely unsrupassed (as noted by Mail Chimp - they are who rank him the #1 user of Mail Chimp). His attitude toward any project is always positive and professional, and he always makes recommendations for improvement.

Are there any areas for improvement?

Honestly, Seth/Inbox Attack has no flaws in my opinion. They are exactly what I was looking for in a partner.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I have already referred them numerous times.

Web Dev & Email Marketing for Natural Remedy Company

"These guys have years of experience and really understand the challenges of small business."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. 2014 - Ongoing
Project summary: 

Inbox Attack developed an e-commerce website for a natural remedies company. The team was also responsible for email marketing efforts, including building lists and performing customer research.

The Reviewer
 
1-10 Employees
 
Seattle, USA
Jayne Simmons
Owner, Sister Sage Herbs
 
Verified
The Review
Feedback summary: 

The Shopify website sets up an online foundation for the client's business. Inbox Attack is adaptable and responsive, establishing a smooth workflow that ensures effective communication. The team understands how small businesses work and provides quality solutions.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

My name is Jayne Simmons. I am the owner of small natural remedies company called Sister Sage Herbs. We are located in Seattle and have a medicinal herb farm on Vashon Island, and a permanent stall at world famous Pike Place Market. We also sell online on our Shopify store and on Amazon FBA.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Inbox Attack?

We have been working with Inbox Attack (formally Small Biz Triage) for several years. Our projects have included effective newsletters and email marketing and campaigns using Mailchimp, and all things Shopify.

What were your goals for this project?

Many goals: building email lists, figuring out what our customers like, who our customers are, how they purchase, increased sales, and many more.

SOLUTION

How did you select this vendor?

I have been working with owner Nate Wright for years. We served on a non profit together in Seattle, and worked on several other projects together years ago. Nate and Seth are consummate professionals. It was an easy selection and a great fit for our business.

Describe the project in detail.

Again our projects mostly include: monthly newsletter using mailchimp, Shopify website

What was the team composition?

I primarily work with Seth Rasmussen. (one on one phone conversations)

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Nate's team including Seth Rasmussen has been a major game changer for our business. I can't recommend these folks enough. They are professional, and easy to work with. And- their results are easy to measure. If you had a small business with intentions to sell on Shopify, I can't come up with a reason to overlook Inbox Attack. Working with Seth and Nate continues to be a pleasure.

How effective was the workflow between your team and theirs?

These guys are super easy to work with. Often Seth gets back to me within the hour or less. Even during holiday time, BF, CM, and such. They are on it!

What did you find most impressive about this company?

This company is run by real people. They have challenges just like you and me. These guys have years of experience and really understand the challenges of small business. Seth and Nate really listen to their clients and work super hard create awesome solutions for small business.

Are there any areas for improvement?

Of course there are! But in reality the improvement needs to come within our own small business. Inbox Attack is always there for us. They can show us the way, but it is our responsibility to follow though when the pros are showing you what to do.

5.0
Overall Score Great people. Awesome service.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Easy. Nothing to it.
  • 5.0 Cost
    Value / within estimates
    Very fair for small business.
  • 5.0 Quality
    Service & deliverables
    Top notch pro!
  • 5.0 NPS
    Willing to refer
    I'd refer any small business to IA.