unapologetically human email for growing business

A family of agencies, Inbox Attack (email training), Small Biz Triage (email marketing), B2B Bandits (sales email) and EmailEcommerce (ecommerce email), Unapologetically Human (email copywriting) all focused on helping businesses grow with stronger messaging.

#1 Email Marketing Agency on Upwork
#2 Full Service MailChimp Agency Worldwide
#3 Email eCommerce Agency Worldwide

* Co-produced the Cold Email Academy with Mailshake
* Trainers for Pitch Anything / Pitch Mastery
* White label provider to dozens of creative agencies nationwide

 
$1,000+
 
$100 - $149 / hr
 
2 - 9
 Founded
2009
Show all +
Rowlett, TX
headquarters
  • 8714 Millwood Dr
    Rowlett, TX 75088
    United States
other locations
  • 100 North Brand Blvd
    Glendale, CA 91203
    United States
  • 1005 Longfellow Ct
    Oceanside, CA 92057
    United States

Reviews

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Outreach for Photographer

"Whenever I contacted them with an issue it seemed they were more concerned about it than I was and got right on it."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Mar. - May 2014
Project summary: 

Inbox Attack provided outreach services for a photographer. The team was responsible for running cold outreach campaigns to potential clients in the client's target market.

The Reviewer
 
1-10 Employees
 
Seattle, Washington
Charles Cotugno
Owner & Lead Photographer, Charles Cotugno Photography
 
Verified
The Review
Feedback summary: 

The engagement results in a 75% increase in leads generated. Inbox Attack leverages their technical expertise and experience to create quality targeted campaigns. The team is hard-working, dedicated, and tenacious.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the owner and principal photographer for Charles Cotugno Photography. Most of our clients are corporate for whom we deliver creative imaging for marketing/advertising campaigns, annual reports, online presence, executive portraits, and headshots.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Inbox Attack?

We hired Inbox Attack to improve our cold outreach to potential clients in our target market. Much of this work was done before they established the Inbox Attack brand however it's the same work they perform today.

What were your goals for this project?

Increase response and conversion rates from our cold email campaigns which included driving them to our website or direct contact as the result of our campaigns.

SOLUTION

How did you select this vendor?

I found out about Inbox Attack as a referral from Mailchimp. They were one of many vendors I spoke with and interviewed before selecting them to work with us.

Describe the scope of their work in detail.

We conducted phone interviews to discuss our goals and the best way to approach a solution that would deliver the desired results. We decided that in order to maximize the effectiveness of our work, a redesign of our website was necessary.

This was added to the scope of our project to insure we were directing potential clients to an effective and holistic marketing environment. Once we had the website in place we were able to create more effective campaigns to capture more potential clients. Not only did this include the outreach but also several mechanisms in the process to capture those leads.

What was the team composition?

Nate was the constant through our work. Whenever there was a need that required more specialization he would bring in another member of his team that could address the issue. Altogether, I worked with three people.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Lead generation as grown by 75% as a direct result from Inbox Attack's work based on the training and tools they provided me.

How effective was the workflow between your team and theirs?

It was fantastic. We would meet remotely for our sessions with specific goals and almost always they were accomplished. I would have work to do between these sessions and if there were any issues they were always there to assist.

It really helped that I was never passed off from one resource to another. Nate was my primary resource and always up to date on progress and the next steps in the process.

What did you find most impressive about this company?

Their response times and dedication. Whenever I contacted them with an issue it seemed they were more concerned about it than I was and got right on it.

Are there any areas for improvement?

I am completely impressed with this organization and trust them more than any other vendor I've worked with. In my experiences, I honestly can't think of any area in that needs to improve. (Maybe if they provided me with wining lottery numbers?)

5.0
Overall Score As I mentioned before, I can't think of another vendor I trust as much as Inbox Attack.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Very easy. 99% was done using their online scheduling tool.
  • 5.0 Cost
    Value / within estimates
    Extremely reasonable for the work they performed. I never had that feeling that feeling in the back of my mind they were overcharging.
  • 5.0 Quality
    Service & deliverables
    Fantastic anbd effective.
  • 5.0 NPS
    Willing to refer
    I would never hesitate to recommend them.

Digital Marketing & Outreach for Sports-Tech Startup

"...these guys are very, very good at their craft but they always make me feel important and part of their team."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
July 2018 - Ongoing
Project summary: 

Inbox Attack was hired to provide digital marketing services for a startup that created a sports-performance app. After refining targets, they delivered copy for the website and crafted outreach campaigns.

The Reviewer
 
1-10 Employees
 
Denver, Colorado
Brad Paz
Founder & CEO, Zoptic LLC
 
Verified
The Review
Feedback summary: 

Inbox Attack's automated LinkedIn outreach acquired 120 connections, which ultimately resulted in 88 qualified leads. The workflow was excellent because the team took the time to understand the client's business and goals. Apart from their expertise, the team's authenticity truly distinguishes them.

The client submitted this review online.

BACKGROUND

I'm the Founder/CEO of Zoptic, LLC. We build sports performance technology for elite coaches, athletes & teams who want to win. Our tech captures a detailed carbon copy of an athlete(s) on-field performance in the form of analytics overlaid on video and delivers actionable insight, real-time & historical, to coaches to support their efforts in advancing the development of their athletes.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Inbox Attack?

Pitch Deck Reviews, Connected with Investors, Booking Podcasts, Warm Intro's to VC's, Digital Prospecting via LinkedIn and Cold Email, Helped startup moved from seed fund >>> series A, Copywriting and Sales Coaching to help get deals 'unstuck'

What were your goals for this project?

Business: expand contacts and connections, raise capital, establish presence as a thought leader in space, tell great stories and present well-written content.

SOLUTION

How did you select this vendor?

I met Nate Wright in December of 2016 @ a pitch academy in San Diego. Nate & I hit it off and circled back after the academy to scope out some work.

Describe the scope of their work in detail.

copywriting for website & executive summary. I'd provide an outline of what I'm trying to accomplish, we'd have a review call then 1-2 iterations until we were both satisfied with work.

-LinkedIn messaging & outreach campaign where Nate handled everything from messaging to outreach (A-Z).

-Additionally, they facilitated a podcast outreach. helped me refine a list of targets, incorporated messaging and then pushed out via email with 1-2 follow-ups.

What was the team composition?

Nate's handled the majority of the copy with his wizardry with words and Billy Gold's helped disseminate messages thru multiple mediums that would fit my target audience. both have helped me work thru some tough roadblocks and both knew how to elevate my spirit to get my confidence juices flowing. 

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success? 

targeted linkedin campaign in 2018, refined a list of 300. they facilitated an automated outreach using a connection request and acquired 120 connections for my profile. after filtering the list, we ended up with 88 qualified leads. the list still serves me well today.

How effective was the workflow between your team and theirs?

excellent workflow. i'd prep meeting material, we'd jump on a call and they'd run with it. over time, this has become very efficient bc they take the time and care to understand me and my business. i reach out with my symptoms "needs" and they diagnosis very quickly. 

What did you find most impressive about this company?

their authenticity. it goes without saying that these guys are very, very good at their craft but they always make me feel important and part of their team. always offering to help me any way they can and following thru when I take them up on the offer.

Are there any areas for improvement?

nope

5.0
Overall Score working with Inbox Attack team exponentially increases your odds of connecting with your target audience
  • 5.0 Scheduling
    ON TIME / DEADLINES
    easy & seamless online calendaring
  • 5.0 Cost
    Value / within estimates
    affordable pricing
  • 5.0 Quality
    Service & deliverables
    top-notch
  • 5.0 NPS
    Willing to refer
    without hesitation or reservations

Email Marketing & CRM Optimization for Digital Marketing Co.

"His attitude toward any project is always positive and professional."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2019 - Ongoing
Project summary: 

Inbox Attack optimized a CRM for a growing brand, assisting their digital marketing partner in serving its clients. The team utilized Mail Chimp to boost email open rates and customer service.

The Reviewer
 
11-50 Employees
 
Irvine, California
Carol Maggio
Consultant, E29 Marketing
 
Verified
The Review
Feedback summary: 

Since the collaboration began, the company has noticed that email marketing now accounts of 10% of sales. Consistently providing relevant and apt suggestions to arising issues, they respond to questions and concerns quickly. They're able to interpret and foresee client needs.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

E29 Marketing is a boutique marketing agency based in Larkspur, CA. I am the consulting strategist for the agency and its clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Inbox Attack?

Evivo, an infant probiotic, was a startup in 2017. Automated email communication was needed as the company did not have the resources to strategize, create and deploy consumer communication.

What were your goals for this project?

Open rates, click through rates and conversion rates were (and still are) the goals.

SOLUTION

How did you select this vendor?

E29's CRM specialist resigned to start a family and recommended for the complexity of the projects we were managing for the client, and the budget, that we go straight to the #1 user of the platform (MailChimp) and recommended Seth Rasmussen of Inbox Attack (formerly Small Business Triage).

Describe the scope of their work in detail.

Based on opt in or purchase date, we needed a number of email series deployed. In addition to scheduling all automation rules/logic, creative council was also sought, as was (and still is) strategic best practices for email marketing.

What was the team composition?

E29 worked directly with Seth Rasmussen.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

To date, email marketing is attributed with about 10% of Evivo's overall sales!

How effective was the workflow between your team and theirs?

Seth/Inbox Attack have got to be the easiest people to work with - EVER! A simple email, often times fraught with mispellings and incorrect information is all it takes. With amazing speed and wit, Seth manages to read between the lines, confirm what is really meant/wanted/needed, and completes the work in record time!!!

What did you find most impressive about this company?

Seth's knowledge of Mail Chimp is truely unsrupassed (as noted by Mail Chimp - they are who rank him the #1 user of Mail Chimp). His attitude toward any project is always positive and professional, and he always makes recommendations for improvement.

Are there any areas for improvement?

Honestly, Seth/Inbox Attack has no flaws in my opinion. They are exactly what I was looking for in a partner.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I have already referred them numerous times.

Web Dev & Email Marketing for Natural Remedy Company

"These guys have years of experience and really understand the challenges of small business."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. 2014 - Ongoing
Project summary: 

Inbox Attack developed an e-commerce website for a natural remedies company. The team was also responsible for email marketing efforts, including building lists and performing customer research.

The Reviewer
 
1-10 Employees
 
Seattle, USA
Jayne Simmons
Owner, Sister Sage Herbs
 
Verified
The Review
Feedback summary: 

The Shopify website sets up an online foundation for the client's business. Inbox Attack is adaptable and responsive, establishing a smooth workflow that ensures effective communication. The team understands how small businesses work and provides quality solutions.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

My name is Jayne Simmons. I am the owner of small natural remedies company called Sister Sage Herbs. We are located in Seattle and have a medicinal herb farm on Vashon Island, and a permanent stall at world famous Pike Place Market. We also sell online on our Shopify store and on Amazon FBA.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Inbox Attack?

We have been working with Inbox Attack (formally Small Biz Triage) for several years. Our projects have included effective newsletters and email marketing and campaigns using Mailchimp, and all things Shopify.

What were your goals for this project?

Many goals: building email lists, figuring out what our customers like, who our customers are, how they purchase, increased sales, and many more.

SOLUTION

How did you select this vendor?

I have been working with owner Nate Wright for years. We served on a non profit together in Seattle, and worked on several other projects together years ago. Nate and Seth are consummate professionals. It was an easy selection and a great fit for our business.

Describe the project in detail.

Again our projects mostly include: monthly newsletter using mailchimp, Shopify website

What was the team composition?

I primarily work with Seth Rasmussen. (one on one phone conversations)

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Nate's team including Seth Rasmussen has been a major game changer for our business. I can't recommend these folks enough. They are professional, and easy to work with. And- their results are easy to measure. If you had a small business with intentions to sell on Shopify, I can't come up with a reason to overlook Inbox Attack. Working with Seth and Nate continues to be a pleasure.

How effective was the workflow between your team and theirs?

These guys are super easy to work with. Often Seth gets back to me within the hour or less. Even during holiday time, BF, CM, and such. They are on it!

What did you find most impressive about this company?

This company is run by real people. They have challenges just like you and me. These guys have years of experience and really understand the challenges of small business. Seth and Nate really listen to their clients and work super hard create awesome solutions for small business.

Are there any areas for improvement?

Of course there are! But in reality the improvement needs to come within our own small business. Inbox Attack is always there for us. They can show us the way, but it is our responsibility to follow though when the pros are showing you what to do.

5.0
Overall Score Great people. Awesome service.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Easy. Nothing to it.
  • 5.0 Cost
    Value / within estimates
    Very fair for small business.
  • 5.0 Quality
    Service & deliverables
    Top notch pro!
  • 5.0 NPS
    Willing to refer
    I'd refer any small business to IA.

Email Campaign Optimization for Sex Ed Company

"They are very communicative, responsive, and patient."

Quality: 
4.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
May 2020 - Ongoing
Project summary: 

Inbox Attack is responsible for optimizing Mailchimp campaigns and increasing click-through rates. So far, they've organized email lists and integrated Teachable, Zapier, Sumo, and Intercom features.

The Reviewer
 
1-10 Employees
 
New York, New York
Founder, Sexual Health Education Company
 
Verified
The Review
Feedback summary: 

While it's too early to see conversion improvements, Inbox Attack has better organized the email accounts. They follow the in-house team's project management style.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Founder of a sexual health education company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Inbox Attack?

To help us optimize our email, and sales funnels.

What were your goals for this project?

To organize our Mailchimp and increase click through rates

SOLUTION

How did you select this vendor?

We found him on Upwork

Describe the project and the services they provided in detail.

They organized our lists on Mailchimp and integrated Teachable, Zapier, Sumo and Intercom

What was the team composition?

There are two people on our time. This stayed consistent.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We are certainly more organized. It is too soon to tell conversion rates.

How was project management arranged and how effective was it?

We had no issues on this front and managed the project ourselves.

What did you find most impressive about this company?

They are very communicative, responsive, and patient.

Are there any areas for improvement?

Not at this time.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
    leaving it open as we haven't seen conversion results yet and are still tweaking on this
  • 5.0 NPS
    Willing to refer

Email Marketing for Branding Initiative

"They are all amazing, patient, responsive, and attentive."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2016 - Ongoing
Project summary: 

Inbox Attack provided email marketing, Facebook ads management, and MailChimp consulting. 

The Reviewer
 
1-10 Employees
 
Las Vegas, Nevada
Lisa Marie Vasquez
Owner, LM Vasquez Consulting
 
Verified
The Review
Feedback summary: 

Inbox Attack successfully saw an improved impact on email list size, open rates, and marketing success. They communicated well and met all deadlines with any issues. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I work with various companies that hire me to help with their brand and marketing development.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Inbox Attack?

Marketing consulting and MailChimp consulting.

What were your goals for this project?

Because there were various projects, there were also various goals. Typically, the goal was to increase leads, implement a marketing strategy, track results, and launch campaigns. The outcome has always ben great. Reliable and consistent work with a great team.

SOLUTION

How did you select this vendor?

Upwork.

Describe the scope of their work in detail.

Manage high-level strategy, marketing campaigns, optimize MailChimp, manage Facebook Ads, Direct email campaigns, review content.

What was the team composition?

I have worked closely with the owners and key members of the team. They are all amazing, patient, responsive, and attentive.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since implementing their advice, all of my client have seen an impact on their list building, open rates, and overall email marketing success.

How effective was the workflow between your team and theirs?

Very effective.

What did you find most impressive about this company?

Their ability to communicate and tackle project deadlines and timing.

Are there any areas for improvement?

Honestly, no. They are a great firm.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer